Arhaus Return Policy: Fees, Windows, and How to Avoid Restocking Costs
Buying premium furniture is a significant financial investment, which means dealing with returns can feel stressful. If you are unhappy with your purchase, received the wrong item, or simply changed your mind, understanding the Arhaus return policy is essential to avoid surprises.
To give you a quick answer: Arhaus allows returns on furniture within 14 days of delivery, but you will pay a 10% restocking fee and a $145 return shipping fee. Decor items can be returned within 30 days of purchase.
This comprehensive guide covers everything you need to know about the Arhaus refund policy, including eligibility requirements, how to get your money back, and step-by-step instructions for scheduling a freight pickup. Please note that this information is based on the latest available policy and may change over time (verified 2026).
Arhaus Return Policy At-a-Glance (Key Rules)
Because Arhaus sells everything from small candlesticks to oversized sectional sofas, their return rules vary heavily based on what you bought. Below is a quick overview of the policy to help you understand your options.
| Product Category | Return Window | Restocking Fee | Return Shipping/Pickup Fee | Return Method |
|---|---|---|---|---|
| Furniture & Large Rugs | 14 Days from Delivery | 10% of purchase price | $145 (Local) or actual freight cost | Scheduled Carrier Pickup |
| Decor, Lighting, Bedding | 30 Days from Purchase/Delivery | None | $15 (UPS Label) or Free in-store | Mail or In-Store |
| Clearance / "As-Is" | Non-Returnable | N/A | N/A | N/A |
| Custom / Special Orders | Non-Returnable | N/A | N/A | N/A |
Arhaus Return Windows: Furniture vs. Decor
The most important factor in returning an item to Arhaus is timing. The return window depends entirely on the type of product you purchased.
The Strict 14-Day Furniture Return Rule
If you purchased large furniture or oversized rugs that require in-home delivery or freight shipping, you must initiate your return within 14 days of the delivery date. If you miss this two-week window, Arhaus will not accept the return.
The 30-Day Non-Furniture & Decor Return Rule
For smaller parcel items-such as standard home decor, table lamps, and uninstalled hardware-you have 30 days to return the item. If you bought the item in a store, the 30 days start on the date printed on your receipt. If you bought it online, the countdown begins on the delivery date.
Note: Arhaus mattresses come with a 100-night trial. However, you must sleep on the mattress for at least 30 nights before initiating a return or exchange.
Arhaus Restocking & Return Shipping Fees Explained
Many luxury furniture brands charge fees for returns, similar to the Ashley Furniture return policy. Arhaus is no exception.
How much does Arhaus charge for returns?
Returning items to Arhaus is not free. The fees depend heavily on the item type:
- Furniture Returns: Subject to a 10% restocking fee and a $145 return shipping fee (subtracted from your refund).
- Decor & Small Item Returns (by Mail): Subject to a $15 return shipping fee if you use Arhaus' pre-paid UPS label.
- In-Store Decor Returns: Free (no return shipping fee is charged if returned to an Arhaus retail location).
How Much Does It Cost to Return Furniture?
Because large items are expensive to transport, you are responsible for paying the restocking fee (10% of the item's purchase price). On top of that, you will be charged a flat $145 local pickup fee. If you live outside of standard local delivery zones, you may be responsible for the actual, much higher freight shipping costs.
How Much Does It Cost to Return Decor & Rugs?
If you mail back small decor items using an Arhaus pre-paid UPS label, a flat $15 return shipping fee will be deducted from your final refund. You can avoid this fee entirely by bringing small items back to a physical store.
How to Return Items to Arhaus (Step-by-Step)
The way you return your item depends on how it was shipped to you.
Step 1: Small Items (In-Store or UPS)
If you have a small, easily transportable item, you have two choices:
- Make an in-store return: Bring the item, its original packaging, and your receipt to a local Arhaus retail store (excluding Arhaus Loft outlet locations). An associate will process your refund immediately.
- Make an online return: Visit the Arhaus returns portal on their website. Enter your order details to generate a pre-paid UPS label. Print the label, securely box your item, and drop it off at any authorized UPS location.
Step 2: Large Furniture (Freight Pickup)
You cannot bring oversized furniture back to a store or mail it yourself. You must schedule a freight pickup.
- Call Arhaus Concierge Services at 866-427-4287.
- Request an RMA (Return Merchandise Authorization) number.
- Schedule a date for the local delivery team to inspect and pick up the furniture.
Arhaus Return Process Checklist
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Step 1: Check Your Date
Confirm you are within 14 days (Furniture) or 30 days (Decor) of delivery.
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Step 2: Document Condition (Highly Recommended)
Take photos of the item in its current condition before return shipping or carrier pickup.
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Step 3: Contact Arhaus Concierge
For furniture, call 866.427.4287 to schedule a pickup. For decor, print a UPS label via their online return portal.
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Step 4: Refund Issued
Expect your refund minus the 10% restocking fee and return shipping fees within 7-14 business days.
Refund Methods & Processing Time
If your item is in new, unused condition with all original tags attached, you will be issued a refund.
Your refund method will generally match your original form of payment. If you paid with a credit card or PayPal, the funds will go back to that account. If you paid with an Arhaus gift card, or if you are returning a gift with a gift receipt, you will be issued store credit via an Arhaus Merchandise Card.
Once Arhaus receives your item at their warehouse, the standard processing time is 7 to 14 business days. Keep in mind that your bank or credit card company may take an additional 3 to 5 business days to post the funds to your account.
Exchange Policy
The Arhaus exchange policy follows the exact same timelines as their standard returns: 14 days for furniture and 30 days for decor.
If you love your piece but need a different size or color, you can swap it out. However, you will still be responsible for the 10% restocking fee and the $145 pickup fee on the original furniture item, plus any difference in price for the new item.
To initiate a furniture exchange, you must call Arhaus Concierge Services to coordinate a simultaneous pickup of your old item and delivery of the new one.
What to Do If Your Arhaus Item Arrives Damaged
The only situation where Arhaus waives their expensive return fees is when an item arrives damaged, defective, or incorrect. Because this is a crucial detail, you must act fast.
💡 TheReturnGuide Pro-Tip to Avoid Fees: If your Arhaus furniture arrives damaged, defective, or incorrect, do not accept the delivery or report it within 3 days of receipt. Arhaus will waive the 10% restocking fee and the $145 return shipping fee only if the damage is reported within this tight 3-day window. Take high-resolution photos of both the product damage and the packaging before the delivery drivers leave.
Non-Returnable & Final Sale Items at Arhaus
To maintain the quality of their luxury goods, Arhaus designates several product categories as final sale. Non-returnable items include:
- Custom and Special Orders: Any upholstered furniture built with custom fabrics, custom finishes, or special dimensions.
- Clearance and Outlet Items: Anything bought at an Arhaus Loft location or marked "Final Sale."
- "As-Is" Items: Floor models purchased with known defects.
- Personalized Goods: Monogrammed or specially engraved items.
- Opened Bedding: Unsealed sheets, duvet covers, and pillow inserts cannot be returned for hygienic reasons.
- Cut Materials: Wallpaper that has been opened or fabrics cut to your specified yardage.
Arhaus Holiday Return Policy
Unlike many major retailers that automatically give you until late January to return holiday gifts, Arhaus does not offer an extended holiday return policy.
Their standard 14-day and 30-day rules apply year-round. If you are buying a large piece of furniture as a holiday gift, be sure to ask a store manager or customer support agent if they can provide a written exception on your receipt before you finalize the purchase.
Customer Support & Contact Information
If you need to report a damaged item, ask about a warranty, or initiate a return, customer support is available through Arhaus Concierge Services:
- Phone: 866-427-4287
- Online: Live chat is available on the Arhaus website during business hours.
- Hours of Operation (EST): Monday through Friday, 9:00 AM – 7:00 PM; Saturday, 10:00 AM – 6:00 PM; Closed on Sundays.
Frequently Asked Questions (FAQ)
What is Arhaus' restocking fee?
Arhaus charges a 10% restocking fee on all returned furniture and large rugs. This fee is deducted from your total refund amount.
How much does it cost to return furniture to Arhaus?
In addition to a 10% restocking fee, Arhaus charges a $145 flat return shipping fee for local furniture pickups. Out-of-market returns may cost more based on actual freight charges.
Can I return Arhaus outlet or clearance items?
No. All clearance, outlet, "As-Is", and custom/special order upholstery items are considered final sale and cannot be returned or exchanged.
Can I make no-receipt returns at Arhaus?
No-receipt returns are generally not allowed. Arhaus requires a register receipt, gift receipt, or order confirmation email. If you lost yours, an associate may be able to look up your purchase using your credit card or phone number, but this is not guaranteed.
How do I avoid paying Arhaus return fees?
The only way to avoid the 10% restocking fee and shipping charges is if your item arrives damaged or defective. You must report this damage to Arhaus within 3 days of delivery to qualify for free return pickup or replacement.
Can I return an online order to an Arhaus store?
Yes, but only for small decor items, bedding, and lighting. Large furniture and rugs cannot be returned to a retail store and require scheduled freight pickups.
Can I return a custom sofa if it doesn’t fit through my door?
No. Custom and special-order upholstery is entirely non-returnable. It is vital to carefully measure your doorways, hallways, and living space before ordering custom Arhaus furniture.
How much does it cost to return a mattress?
If you are within the 100-night sleep trial (and have completed the mandatory 30-day break-in period), Arhaus charges a $99 pickup and recycling fee to return or exchange a mattress.
Can I return a gift to Arhaus for cash?
No. If you return an item using a gift receipt, Arhaus will only issue your refund in the form of an Arhaus Merchandise Card (store credit).
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Arhaus website or with your local store. Information verified 2026.
Found this helpful? Bookmark this page for the latest Arhaus return policy updates. If you are comparing luxury furniture retailers, be sure to check our guides on the West Elm return policy and the Crate & Barrel return policy before making your next big purchase!
