Brooklyn Bedding Return Policy: Your Complete 120-Night Sleep Trial Guide
Buying a mattress online can feel like a gamble, which is exactly why understanding a store’s return policy is crucial for your peace of mind. Whether you are doing research before upgrading your bedroom or you need to process a refund right now, knowing the rules can save you time and money.
The Brooklyn Bedding return policy is built around a generous 120-night sleep trial for mattresses and a unique, eco-friendly donation process. Unlike buying a pair of shoes, you won't have to figure out how to stuff a king-size bed back into a cardboard box.
This comprehensive guide covers everything you need to know about the return window, eligibility rules, refund timelines, and step-by-step instructions for both mattresses and sleep accessories. Please note that information is based on the latest available policy and may change over time (verified February 2026).
Brooklyn Bedding Return Policy Overview
To help you get answers fast, here is a quick look at how returns work at Brooklyn Bedding across their different product categories.
| Topic | Details |
|---|---|
| Mattress Return Window | 120 Nights (must wait after a 30-night break-in period). |
| Accessory Return Window | 30 days from delivery (pillows, sheets, non-adjustable bases). |
| Return Methods | Mattresses: Local donation/pickup. Accessories: Mail-in. |
| Refund Method | Full refund to the original payment method. |
| Non-returnable Items | Adjustable power bases (final sale), used/unsealed accessories. |
| Fees | No restocking fee. No return fees for mattresses. Customer pays shipping for accessories. |
Return Window & Eligibility
Brooklyn Bedding has specific rules depending on what you bought. The most important thing to remember is that mattresses have entirely different guidelines than pillows, sheets, and bed frames.
The Mattress 120-Night Sleep Trial
Brooklyn Bedding gives you a 120-night sleep trial to test out your new bed in your own home. However, there is a mandatory 30-night break-in period.
Why a 30-night break-in? Your body needs time to adjust to a new sleeping surface, especially if you are switching from an old, sagging mattress to a highly supportive one. Additionally, the materials in a new "bed-in-a-box" need a few weeks to fully decompress and soften to their intended feel. Because of this, Brooklyn Bedding will not accept a mattress return or exchange until you have slept on it for at least 30 nights.
Mattress Eligibility Requirements:
- You must be past the 30-night break-in period but still within the 120-night trial.
- You must be the original purchaser with a valid order number or receipt.
- The mattress must be clean, sanitary, and free of rips, stains, or damage. (Tip: Always use a waterproof mattress protector during your trial period!)
Accessories (Pillows, Sheets, Protectors, Foundations)
If you purchased bedding accessories or a standard flat foundation, you have a 30-day return window starting from the date of delivery.
Accessory Eligibility Requirements:
- Items must be within the 30-day window.
- Products must be unused, unwashed, and in their original, sealed packaging. For hygiene reasons, Brooklyn Bedding cannot accept returns of used sheets, pillows, or protectors unless they arrived defective.
Adjustable Power Bases (Final Sale)
Please note that all adjustable power bases are considered final sale. Once delivered, they are completely non-returnable items, except in cases where they arrive damaged or have a manufacturing defect covered by the warranty.
How to Return Items to Brooklyn Bedding
The process for returning a Brooklyn Bedding product depends on what you are returning. Mattresses are never shipped back; they are donated. Accessories, however, must be mailed back.
How to Return a Mattress (The Donation Process)
Because you cannot simply put a fully expanded mattress into the mail, Brooklyn Bedding uses a donation model. Here is the step-by-step process for online returns of a mattress:
- Verify Your Dates: Check your original delivery date. Confirm that at least 30 days have passed, but fewer than 120 days have passed.
- Contact Customer Service: Reach out to Brooklyn Bedding via phone or their online contact form to officially request a return. Have your order number and photos of the mattress's condition ready.
- Coordinate the Donation: Brooklyn Bedding will help facilitate a donation to a local registered 501(c)(3) charity. In some cases, they may arrange for a specialized local service to pick it up directly from your home.
- Obtain a Donation Receipt: When the charity picks up or receives the mattress, make sure to get a donation receipt.
- Submit Proof and Wait for Refund: Email a copy of your donation receipt to Brooklyn Bedding. Once they verify the donation, they will trigger your refund.
(Insert Image Prompt Here: Create an infographic showing a 4-step process: 1. A calendar showing 30 days crossed out. 2. A person on a laptop emailing customer service. 3. A delivery truck picking up a mattress for donation. 4. A credit card with a refund symbol.)
How to Return Accessories (Mail-In Returns)
For pillows, sheets, protectors, and non-adjustable frames, you will need to mail the items back to their warehouse.
- Gather your order number and ensure the item is within the 30-day window, unused, and in its original packaging.
- Contact Brooklyn Bedding customer service to request a Return Merchandise Authorization (RMA) number and the correct return shipping address.
- Pack the item securely.
- Take the package to a shipping carrier (like UPS, FedEx, or USPS) and purchase a return shipping label.
- Keep your tracking number so you know when the warehouse receives it.
If you frequently return home goods, you might notice that policies vary widely. For comparison, you can check out the Lumens return policy for how other home and lighting brands handle mail-in returns.
In-Store Returns
If you purchased your mattress or accessories at a physical Brooklyn Bedding retail showroom rather than online, it is best to contact that specific store directly. While the general 120-night trial still applies, an in-store return might require you to coordinate the pickup or accessory drop-off through the local showroom staff.
Refund Methods & Processing Time
Brooklyn Bedding aims to make the refund process as straightforward as possible.
Once your mattress donation is verified by their team, or once your mailed-in accessory is received and inspected at their warehouse, the processing time is typically 5 to 10 business days.
The refund method is always a credit issued back to your original form of payment (credit card, debit card, or financing partner). Keep in mind that once Brooklyn Bedding processes the refund on their end, your bank or credit card company may take an additional 3 to 5 business days to post the funds to your account. Store credit is not generally used as a primary refund method.
Exchange Policy
Sometimes you love the brand but the mattress just isn't the right fit. The Brooklyn Bedding exchange policy allows for one mattress exchange per household per 12-month period.
If you find that your mattress is too soft or too firm after the 30-night break-in period, you can contact customer service to initiate an exchange.
How Exchanges Work:
- The exchange process follows the same steps as a return. You will still need to coordinate the donation or pickup of your original mattress.
- Once the pickup is confirmed, Brooklyn Bedding will ship your new chosen model.
- If the new mattress is more expensive, you will pay the difference. If it is less expensive, you will be refunded the difference.
- Note: Your 120-night sleep trial does not start over with an exchanged mattress. The exchange is final.
Similar to the Nectar return policy, direct-to-consumer mattress brands generally only allow one return or exchange to prevent trial abuse.
Non-Returnable or Restricted Items
To ensure a smooth experience, it is vital to know which items cannot be sent back. Brooklyn Bedding strictly lists the following as non-returnable:
- Adjustable Power Bases: These are massive, heavy pieces of machinery and are considered final sale once they are delivered to your home.
- Used Accessories: Any pillows, sheets, mattress protectors, or comforters that have been taken out of their sealed packaging, used, or washed.
- Damaged Mattresses: Mattresses that are stained, ripped, soiled, or damaged due to improper use (or not using a proper foundation).
- Custom or Clearance Items: Products sold as clearance or heavily customized items are typically final sale.
- Items Past the Return Window: Anything exceeding the 120-night trial (for mattresses) or 30 days (for accessories).
Fees, Deductions & Exceptions
Nobody likes hidden fees when returning a product. Fortunately, the Brooklyn Bedding refund policy is very consumer-friendly when it comes to mattresses.
- Restocking Fees: Brooklyn Bedding does not charge a restocking fee for eligible mattress or accessory returns.
- Mattress Return Shipping: Because mattresses are donated locally or picked up, there is absolutely no return shipping fee charged to the customer for a mattress return.
- Accessory Return Shipping: For non-defective accessories (like returning unopened sheets because you changed your mind on the color), the customer is responsible for purchasing the return shipping label.
- Defective Item Exceptions: If your accessory arrived damaged or if Brooklyn Bedding sent the wrong item, they will cover the return shipping costs.
Holiday & Extended Return Policies
Many retailers extend their return windows during November and December. However, Brooklyn Bedding does not officially advertise a holiday return policy or extension.
Because the mattress sleep trial is already a massive 120 nights (roughly four months), a holiday extension is not usually necessary. If you are buying accessories as holiday gifts, assume the standard 30-day window applies from the date of delivery, and plan accordingly.
Customer Support & Contact Information
If you need to start a return, process an exchange, or submit a warranty claim, the Brooklyn Bedding customer support team is easy to reach. Having your original order number ready will significantly speed up the process.
- Phone: 1-888-210-8480
- Email / Web Form: Available through the "Contact Us" page on the official Brooklyn Bedding website.
- Live Chat: Available directly on their website during business hours.
- Operating Hours: Monday through Friday, 8:00 AM to 5:00 PM MST. (Closed Saturday and Sunday).
If you are looking for contact protocols for completely different types of gear, such as athletic wear, you might also find our guide on the Road Runner return policy helpful.
FAQ Section
Here are answers to the most common questions shoppers have regarding the Brooklyn Bedding return and refund process.
Can I return items to Brooklyn Bedding without a receipt?
Because Brooklyn Bedding is a direct-to-consumer online brand, traditional paper receipts are rarely used. However, you must have an order number or proof of purchase. If you lost your email confirmation, contact support with your name, email address, and shipping address, and they can usually look up your order to process no-receipt returns.
How long does a refund from Brooklyn Bedding take?
Once your mattress donation has been confirmed with a receipt, or your returned accessories have been inspected at the warehouse, it takes Brooklyn Bedding 5 to 10 business days to process your full refund.
What is the 30-night break-in period?
The 30-night break-in period is a mandatory wait time. Brooklyn Bedding requires you to sleep on your new mattress for at least 30 nights before you are allowed to request a return or exchange. This gives the materials time to break in and your body time to adjust.
Does Brooklyn Bedding charge a restocking fee?
No. Brooklyn Bedding does not charge a restocking fee for eligible mattresses or accessories returned within their respective trial windows.
How do I return a damaged or stained mattress?
You cannot return a damaged or stained mattress under the 120-night sleep trial. To be eligible for a trial return, the bed must be in clean, sanitary condition. (If the mattress arrived with a manufacturing defect, that is handled through their warranty department, not the standard return policy).
What happens to returned mattresses?
Brooklyn Bedding is committed to keeping mattresses out of landfills. Because they cannot be shipped back and resold, returned mattresses are donated to local 501(c)(3) charities or non-profits to help people in need.
What if no local charity accepts my mattress?
In rare cases where you live in a remote area and no local charities are accepting mattress donations, you should contact Brooklyn Bedding customer service. They will work with you to arrange an alternative pickup or disposal solution through a third-party service at no cost to you.
Can I return an adjustable power base?
No. All adjustable power bases sold by Brooklyn Bedding are considered final sale and cannot be returned once they are delivered, unless they arrive structurally damaged or have a warranty defect.
Can I exchange my mattress for a different firmness?
Yes. Brooklyn Bedding allows one exchange per household per year. If you need a softer or firmer model, you can exchange it within your 120-night sleep trial (after the 30-night break-in period). You will pay or be refunded any price difference between the two models.
Disclaimer: Return policies may change at any time and can vary by location or through third-party retailers. Always confirm details on the official Brooklyn Bedding website or with your local showroom. Information verified February 2026.
Found this helpful? Bookmark this page for the latest Brooklyn Bedding return policy updates and check our other comprehensive guides at TheReturnGuide.com before your next major online purchase.
