Lamps Plus Return Policy 2026 Update
Shopping for home lighting, ceiling fans, and interior decor is an exciting investment in your home’s layout and style. However, when a light fixture arrives and does not fit your ceiling height or match your room's color scheme, knowing how to send it back becomes essential. Many online and in-store shoppers search for the Lamps Plus return policy to understand return shipping costs, strict installation rules, and timelines before starting a return.
Lamps Plus provides a standard 60-day return window for most items, but navigating their guidelines can save you from unexpected fees. Unlike standard home goods, lighting fixtures carry specific return conditions-especially regarding wired items, custom pieces, and heavy truck deliveries. Returning a light that has already been installed or wired will lead to an immediate rejection unless the item is confirmed defective.
This comprehensive 2026 guide breaks down everything you need to know about the Lamps Plus return policy. You will learn about key return windows, step-by-step guides for in-store returns and online returns, shipping fees, non-returnable categories, and smart ways to avoid extra charges completely.
Overview of the Lamps Plus Return Policy
The Lamps Plus return policy gives customers up to 60 days to return unused merchandise. While returning items in person to a retail store is completely free, sending items back by mail requires the buyer to pay for shipping unless the item arrived damaged or defective.
Key Policy Summary Table
| Policy Feature | Standard Policy Details (2026 Guidelines) |
|---|---|
| Return Window | 60 days from purchase or delivery date |
| Freight / Large Item Window | Must report damage or returns within 10 days |
| In-Store Return Fee | 100% FREE at any physical store location |
| Mail-In Return Fee | Customer pays return shipping (deducted from refund) |
| Installed Items Allowed? | NO (Must be uninstalled, un-cut, and in original box) |
| Restocking Fee | $0 on parcel items; 15%–20% on freight shipments |
| Refund Processing Time | 7–10 business days after warehouse inspection |
Return Window & Eligibility Requirements
Standard Return Window
Lamps Plus offers a standard return window of 60 days from the date of purchase (for store buys) or delivery date (for online orders). This gives you two full months to review your purchase in person. However, heavy freight and truck delivery items have a much shorter 10-day notice window to report transit damage, product defects, or return requests.
Online vs. In-Store Return Windows
- Online Purchases: The 60-day clock begins on the official tracking delivery date recorded by FedEx or UPS.
- In-Store Purchases: The 60-day window starts on the day printed on your original register receipt.
What Items Qualify for Returns
To receive a full refund, items must be in brand-new condition. Standard table lamps, floor lamps, boxed wall sconces, home accents, uninstalled ceiling fans, and replacement shades qualify for returns as long as they are complete. The product must include all original factory packaging, wire nuts, mounting hardware, and instruction manuals.
Conditions for Accepted Returns
All returns must be clean, unused, and complete. Packaging materials inside the box-such as custom-fit styrofoam inserts-must remain intact to prevent breakage on the way back to the warehouse.
⚠️ CRITICAL WARNING: The Installed Fixture Rule
Once a light fixture, chandelier, or ceiling fan has been wired, hung, or altered, Lamps Plus WILL NOT accept it for a return. Always inspect your light carefully and double-check your room measurements before hiring an electrician or cutting any wires. Installed items are strictly treated as non-returnable items unless proven defective upon delivery.
How to Return Items to Lamps Plus
Lamps Plus provides multiple return options depending on how you bought your item and whether you want to avoid shipping costs.
In-Store Return Process (100% Free)
An in-store return is the best option if you live near a showroom, as it lets you bypass all shipping fees.
- Find your nearest open Lamps Plus retail location.
- Bring the uninstalled product in its original box with all parts and packing foam.
- Show your store receipt, packing slip, or online order confirmation email to the associate.
- The associate will inspect the package and issue an instant refund to your original refund method or provide store credit.
Online Return Process
If you bought your product online and want to mail it back, you must request an approval code first.
- Log into your account on LampsPlus.com or go to the online Return Portal.
- Enter your 9-digit Order Number and billing Zip Code.
- Select the item you wish to send back and request a Return Merchandise Authorization (RMA) number.
Mail-In Return Process
- Place the product inside its original factory box along with all hardware and manuals.
- Place the inner factory box inside a sturdy outer cardboard shipping carton to protect it during transit.
- Write or print your RMA number clearly on the outside of the outer shipping box. (Packages sent back without an RMA number will be rejected or delayed).
Return Label Instructions
- Download and print the prepaid FedEx or UPS shipping label generated through the online portal.
- Securely tape the label to the outside carton.
- Drop off the box at any official FedEx or UPS shipping center.
- The exact cost of return freight will be automatically deducted from your final refund amount.
Refunds & Processing Time
How Refunds Are Paid
Refunds are issued back to the payment method used during the sale. If you paid with a credit card, debit card, PayPal, or Affirm, the funds return directly to that account. For in-store cash purchases over $100, Lamps Plus issues a corporate check mailed to your address within 10 business days.
Refund Timeline & Processing Time
Once your shipment reaches the central warehouse, the internal processing time takes 7–10 business days for inspection. Once approved, your bank typically posts the funds back to your statement within 3–5 business days.
[Package Arrives at Warehouse]
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▼
[Inspection: 7–10 Business Days]
│
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[Refund Approved & Issued]
│
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[Bank Posts Credit: 3–5 Business Days]
When Refunds May Be Denied
Lamps Plus reserves the right to reject returns or charge partial fees if:
- The fixture shows signs of installation, cut wires, or missing mounting screws.
- The item is returned without its original packaging or protective foam.
- The package is sent without a valid RMA approval number.
- The item is sent back after the 60-day window has expired.
Exchange Policy
If you want a different finish, size, or style, the exchange policy gives you 60 days to make a trade.
- In-Store Exchanges: Bring your original, uninstalled product into any store location along with your receipt. You can swap it immediately for any in-stock item or place a new store order.
- Online Exchanges: To get your new light as quickly as possible, return your original item for a refund through the online portal, then place a brand-new order on the website.
Items That Cannot Be Returned
To avoid unexpected surprises, keep in mind that certain products are strictly excluded from standard return terms:
- Installed Fixtures: Any ceiling light, chandelier, wall sconce, or fan that has been wired, mounted, or modified.
- Custom & Made-to-Order Items: Custom-printed lampshades, specialized artwork, and custom-cut track lighting tracks.
- Final Sale & Clearance: Items clearly tagged as "Final Sale" or "As-Is" at purchase.
- Loose Light Bulbs: Individual opened light bulbs (unless included inside a complete fixture box).
- Gift Cards: Electronic or physical gift cards cannot be returned or redeemed for cash unless mandated by state law.
Fees, Deductions & Exceptions
Restocking Fees
- Standard Parcel Items: $0 restocking fee. Standard lamps, shades, and uninstalled fixtures returned in original condition do not carry a restocking penalty.
- Freight & Large Truck Items: Preference returns on heavy freight items (such as massive chandeliers or oversized furniture) carry a 15%–20% restocking fee plus origin/return freight costs.
Return Shipping Costs
Unless an item arrives damaged or the wrong item was sent, customers cover return delivery expenses. Using the official prepaid label simplifies the process, but the label cost is subtracted from your refund.
Situations With Zero Fees
All shipping fees and restocking charges are waived if your order arrives broken, defective, or missing components-provided you contact customer support within 10 days of delivery. Taking quick photos of broken glass or crushed boxes before opening helps speed up your claim.
120% Price Match Guarantee
Lamps Plus offers extra buyer confidence with their Price Match Guarantee. If you find the exact same in-stock item advertised for less by an authorized competitor within 60 days of purchase, Lamps Plus will match the price and refund 120% of the price difference.
Holiday & Extended Return Policies
To assist seasonal shoppers, the company offers an extended holiday return policy every winter:
- Holiday Window: Purchases made between November 1 and December 25 can be returned through January 31, 2026.
- Holiday Requirements: Extended holiday returns must still satisfy standard eligibility requirements-items must remain completely uninstalled, unused, and packed in their original box.
Customer Support & Contact Information
If you need assistance looking up an order number, requesting an RMA code, or reporting transit damage, reach out to customer care:
- Customer Service Phone Number: 1-800-782-1967
- Text / Live Chat: Available on the official Lamps Plus website interface.
- Support Hours (PST):
- Monday – Friday: 4:00 AM – 6:00 PM PST
- Saturday – Sunday: 5:00 AM – 4:30 PM PST
Pro Tip: Keep your 9-digit order number, account email address, and clear photos of damaged boxes ready before contacting support to skip long wait times.
Frequently Asked Questions
Can I return an installed light fixture to Lamps Plus?
No. Lamps Plus strictly prohibits returns on light fixtures, chandeliers, or ceiling fans that have been wired, hung, or mounted, unless the item arrived defective from the factory.
What is the Lamps Plus return policy without a receipt?
If you lost your paper receipt for an in-store buy, staff can look up your transaction using your credit card, phone number, or email address. For online purchases, receipts and order histories are stored inside your registered account.
Is return shipping free at Lamps Plus?
Mail-in return shipping is not free for standard change-of-mind returns; the cost of the return label is deducted from your refund. However, returning items in person to a physical showroom is 100% free.
How long do Lamps Plus refunds take to process?
After your item reaches the distribution warehouse, inspection takes 7–10 business days. Your bank will usually credit your account within 3–5 business days after approval.
What should I do if my Lamps Plus order arrives broken or damaged?
You must report transit damage within 10 days of delivery. Contact customer service at 1-800-782-1967 with photos of the damaged box and product to receive a free replacement without paying shipping charges.
Can I return an online purchase to a physical Lamps Plus store?
Yes. You can return any online purchase to any open physical Lamps Plus retail store for free. Bring the uninstalled item in its original box along with your order confirmation email.
Does Lamps Plus charge a restocking fee?
Lamps Plus does not charge restocking fees on standard parcel returns. However, heavy shipments sent via freight truck carry a 15% to 20% restocking fee for change-of-mind returns.
How do gift returns work at Lamps Plus?
If you return an item using a gift receipt or order lookup, you will receive store credit or an even exchange for another product rather than a cash refund.
What happens if I receive the wrong item in my order?
If you receive an incorrect item, contact customer support immediately. Lamps Plus will issue a prepaid return shipping label at zero cost to you and quickly ship out the correct item.
How does the 120% Price Match Guarantee work?
If you find the same in-stock product advertised for a lower price by an authorized retail competitor within 60 days of purchase, contact customer service to receive a refund equal to 120% of the price difference.
Summary & Related Guides
Navigating the Lamps Plus return policy is simple as long as you inspect your lighting products before attempting installation. To get every dollar back, consider dropping your package off directly at a physical store location to eliminate mail-in return shipping deductions completely.
Before purchasing home decor and light fixtures, compare policies across top home retailers. Check out our comprehensive return guides for Wayfair, Pottery Barn, and Lumens on TheReturnGuide.com to protect your wallet on every home upgrade.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Lamps Plus website or with your local store. Information verified for 2026.
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