Living Spaces Return Policy 2026: Rules, Hidden Fees & Step-by-Step Guide
Buying new furniture is an exciting way to upgrade your home, but returns in the home furnishing industry can be complicated. If your new sofa is too large for your living room or a dining table isn't what you expected, knowing the living spaces return policy can save you time and money.
The standard living spaces return policy gives customers a strict return window of 7 calendar days from delivery or store pickup to return standard furniture and decor. Living Spaces also charges a 10% re-consignment (restocking) fee on returned delivered goods. Original delivery fees are non-refundable, and scheduling a return pickup incurs an additional delivery charge.
This guide breaks down everything you need to know about returning items to Living Spaces in 2026. We cover step-by-step return options, fees, mattress sleep trials, damage inspection rules, and simple ways to protect your refund.
Living Spaces Return Policy Overview
| Policy Feature | Standard Furniture & Decor | Mattresses | Clearance / As-Is | Direct Ship (FedEx/UPS) |
|---|---|---|---|---|
| Return Window | 7 Days from delivery/pickup | 100 Nights (30-day min. sleep trial) | Final Sale (No Returns) | 7 Days from delivery date |
| Restocking Fee | 10% Re-consignment Fee | None (Re-selection fee applies) | N/A | 10% Re-consignment Fee |
| Delivery Fee Refundable? | No | No | N/A | No |
| Return Method | Freight Pickup or Warehouse Drop-off | Scheduled Home Pickup | N/A | Mail / Parcel Carrier |
| Proof of Purchase | Required (Receipt or Account Lookup) | Required | N/A | Required |
Overview of the Living Spaces Return Policy
The general living spaces return policy is stricter than many other major furniture stores. While retailers like IKEA or Wayfair offer 30 to 365 days, Living Spaces enforces a brief 7-day policy for standard home goods.
When reviewing Living Spaces return documents, you will notice the phrase "re-consignment fee." This functions as a standard restocking fee equal to 10% of the item's purchase price.
Returning large freight furniture can carry significant costs. Because initial delivery fees are non-refundable and return pickup services cost extra, returning a delivered item can cost you 30% to 40% of its original purchase price in combined fees. Understanding how to handle your in-store return or online return quickly helps minimize these out-of-pocket expenses.
Living Spaces Return Window & Eligibility Requirements
Standard Return Window
Living Spaces provides a 7 calendar day return window starting from the exact date you receive your items. Whether you pick up your furniture in person or receive a home delivery, you have 7 days to initiate a return request. Requests submitted on Day 8 or later are automatically declined by guest services.
Online vs. In-Store Return Windows
- In-Store Pickups: Your 7-day timeframe begins the moment you take possession of the product at a retail showroom or distribution center.
- Online & Direct-Ship Deliveries: Your 7-day timeframe begins on the calendar day delivery tracking confirms the item reached your address.
What Items Qualify for Returns
- Standard stock furniture (sofas, sectionals, bed frames, dressers, and dining sets).
- Accent home decor, table lamps, area rugs, and wall art.
- Unopened and unused accessories in their original factory packaging.
Conditions for Accepted Returns
To receive a full refund (minus applicable fees), your items must meet these conditions:
- Items must be in original, pristine condition with no pet hair, fabric stains, smoke odors, or user damage.
- All original hardware, instruction manuals, factory packaging, and tags must be present.
- Proof of purchase (a store receipt, order number, or account phone number lookup) is required.
How to Return Items to Living Spaces
Living Spaces provides different return paths depending on how you originally bought and received your merchandise.
In-Store Return Process
If you bought small accessories, cash-and-carry goods, or picked up furniture directly at a showroom, you can process your return in person.
- Locate your nearest Living Spaces store or distribution center drop-off desk.
- Bring the item, original sales receipt, and the payment card used at checkout.
- Allow a store associate to inspect the item to verify its condition.
- Review the calculated refund total (minus any restocking fees) and accept your receipt confirmation.
Online Return Process
For large furniture delivered via full-service or doorstep home delivery, follow these steps:
- Log into your account on LivingSpaces.com or go to the Guest Services portal.
- Select Order History, find your order, and click Initiate Return.
- Upload clear photos showing the current condition of the item and its packaging.
- Choose whether you want to drop off the item at a distribution center or schedule a freight return pickup.
- Confirm the scheduled pickup date with customer care.
Mail-In Return Process (Parcel Items)
Small rugs, lamps, and decor shipped directly to your home via FedEx or UPS can be mailed back.
- Submit an online return request through your account dashboard to get a return authorization.
- Pack the item securely in its original packaging.
- Download and print the provided shipping label.
- Affix the label over any existing shipping labels on the outer box.
- Drop off the package at an authorized UPS or FedEx facility.
Return Label Instructions
When returning parcel items by mail, return shipping fees are calculated based on item weight and carrier rates. This shipping amount is deducted directly from your final credit. Make sure to collect a drop-off receipt with tracking details from the carrier for your records.
Living Spaces Refund Methods & Processing Time
Refund Methods
Your primary refund method depends on how you originally paid for your order:
- Credit or Debit Cards: Credits are issued directly back to the original card used at purchase.
- Living Spaces Financing & PayPal: Balances are credited back to your financing or PayPal account.
- Cash or Check Payments: Cash returns over $100 or payments made by check are refunded via a corporate check mailed to your address within 10 to 14 business days.
- Store Credit: Issued upon request or required for gift returns when the original buyer is not present.
Processing Time
Once your returned merchandise is received and inspected at a distribution center, the standard processing time is 3 to 7 business days. It may take an additional 2 to 5 business days for your banking institution to reflect the funds on your account statement.
When Refunds May Be Denied
Living Spaces reserves the right to reject a return if:
- The claim is submitted after the strict 7-day return window has passed.
- The product shows signs of home use, pet damage, stains, or missing components.
- The item was sold as a final-sale clearance or floor sample.
Living Spaces Exchange Policy
If you want to swap an item for a different color, size, or style, the exchange policy works similarly to a standard return.
- Time Frame: You must request an exchange within 7 calendar days of delivery or pickup.
- Eligible Items: Stock items can be exchanged for goods of equal or greater value. You pay any price difference.
- Costs Involved: Standard exchanges are subject to the 10% re-consignment fee on the original item, plus a new delivery fee ($99 to $199+) to drop off the new item and collect the old one.
Non-Returnable or Restricted Items
Certain items do not qualify for returns due to hygiene rules, custom manufacturing, or clearance sales. These non-returnable items include:
- Clearance, As-Is, & Floor Samples: All items marked "As-Is" or purchased from clearance areas are final sale.
- Custom & Special Orders: Furniture ordered with custom fabrics or special configurations cannot be modified, canceled, or returned after 48 hours from order placement.
- Unpackaged Bedding Essentials: Unwrapped mattress protectors, pillows, duvet inserts, sheets, and box springs cannot be returned due to health and sanitation regulations.
- Completed Services: Fees paid for completed assembly, delivery, or fabric protection applications are non-refundable.
Fees, Deductions & Exceptions
Returning furniture to Living Spaces can involve multiple deductions. Here is how those costs break down:
- 10% Re-Consignment Fee: A mandatory 10% restocking fee is charged on all non-defective furniture returns.
- Non-Refundable Delivery Fees: Initial delivery charges are non-refundable once delivery service has been performed.
- Return Freight Charges: Scheduling a pickup for returned furniture costs an additional delivery fee equal to standard local rates ($99–$199+).
Real-World Return Cost Example
Here is what happens financially if you return a $1,000 couch delivered to your home:
Example Breakdown for a $1,000 Sofa Return:
- Original Sofa Price: $1,000
- Initial Delivery Fee Paid: $99 (Non-Refundable)
- Deducted 10% Restocking Fee: -$100
- Deducted Return Pickup Fee: -$99
- Net Refund Received: $801 (Total Out-of-Pocket Loss: $297)
Fee Waivers & Exceptions
Living Spaces will waive all restocking and return shipping fees if your item arrives damaged, defective, or if the wrong item was delivered to your home.
Special Category Policies
100-Night Mattress Sleep Trial
Living Spaces offers a specialized 100-night trial on select mattresses, subject to strict conditions:
- Required Purchase: You must buy an eligible mattress protector on the exact same invoice as the mattress.
- 30-Night Break-In Period: You must sleep on the mattress for a minimum of 30 nights before submitting an exchange claim. This allows your body time to adjust to the new sleep surface.
- Claim Window: You may request a one-time mattress exchange between Day 31 and Day 100.
- Fees & Limitations: Cash refunds are not allowed. You receive store credit toward a replacement mattress, minus a 10% re-selection fee and new delivery shipping charges.
Damaged or Defective Items (48-Hour Rule)
If your furniture arrives damaged or broken, you must act fast:
- The 48-Hour Deadline: Freight and parcel damage must be reported within 48 hours of delivery.
- Inspection Protocol: Inspect all shipping boxes thoroughly before signing the delivery slip. Note any crushed packaging directly on the driver's delivery document.
- Filing a Claim: Take digital photos of the broken item, the outer box, and the serial number tags. Contact customer support immediately to arrange a free repair, replacement part, or full replacement without restocking fees.
Living Spaces Holiday & Extended Return Policies
Unlike big-box retail stores, Living Spaces does not offer an extended holiday return policy.
Because furniture logistics require rapid turnover, purchases made during Black Friday, Labor Day, or Christmas sales remain bound by the standard 7-day return policy. Plan your deliveries carefully during holiday periods to ensure you can inspect items within the 7-day window.
Living Spaces Customer Support & Contact Information
If you need help initiating a return, contact Guest Services with your 9-digit order number ready:
- Customer Service Phone: 1-877-266-5277
- Live Chat: Accessible on LivingSpaces.com
- Support Hours: Monday through Sunday, 6:00 AM – 9:00 PM (PST)
Frequently Asked Questions
What is the Living Spaces return policy window?
The standard return window is 7 calendar days from the date of delivery or store pickup for general furniture and home decor.
Does Living Spaces charge a restocking fee?
Yes. Living Spaces charges a 10% re-consignment fee (restocking fee) on non-defective furniture returns.
Can I return items to Living Spaces without a receipt?
If you don't have a paper receipt, guest care can process no-receipt returns by looking up your account using your phone number, email address, or order confirmation number.
Are original delivery fees refundable?
No. Once delivery services have been completed, initial delivery charges are non-refundable.
What should I do if my furniture arrives damaged?
You must report any damage or defect to Living Spaces within 48 hours of delivery to receive free service, repairs, or a fee-waived return.
How does the 100-night mattress trial work?
You must buy an eligible mattress protector on the same receipt, sleep on the mattress for at least 30 nights, and request a one-time exchange between Day 31 and Day 100.
Can I return clearance or "As-Is" merchandise?
No. All clearance items, floor samples, and items marked "As-Is" are final sale and non-returnable.
Who pays for return shipping on mailed items?
The customer is responsible for return shipping costs on direct-ship parcel items unless the item arrived damaged or incorrect.
How long does a refund take to process?
Refunds take 3 to 7 business days after the item arrives at the distribution center and passes inspection. Cash returns over $100 are processed via corporate check within 10 to 14 business days.
What happens if Living Spaces sends me the wrong item?
If you receive the wrong product, contact support within 48 hours. Living Spaces will pick up the incorrect item and deliver the right product at zero additional cost to you.
Conclusion & Final Shopping Tips
The living spaces return policy gives consumers a tight 7-day window and deducts restocking fees alongside delivery costs. To protect your purchase:
- Measure before buying: Double-check room dimensions, door frames, and stairwells to prevent returns due to fit issues.
- Inspect upon arrival: Check packaging and furniture immediately during delivery and report damage within 48 hours.
- Save your documentation: Keep your order numbers and receipts accessible in case you need quick support.
Comparing furniture return rules before making major purchases is a great way to avoid surprise costs. Check out our detailed return guides for Ashley Furniture, Rooms To Go, and Bob's Discount Furniture to make an informed choice.
Disclaimer: Return policies may change at any time and vary by location. Always confirm current details on the official Living Spaces website or with your local showroom. Information verified for 2026.
Found this helpful? Bookmark this page for the latest Living Spaces return policy updates, and check our other guides before your next furniture purchase!
