Rejuvenation Return Policy Returns Refunds and Exchanges

Rejuvenation Return Policy 2026 Update

Buying high-end home goods is an exciting way to upgrade your space. However, when ordering solid brass hardware, $800 chandeliers, or custom sofas, returning an item that does not fit your space can feel stressful. Heavy shipping boxes, high delivery fees, and strict installation rules can quickly complicate matters.

Understanding the Rejuvenation return policy before you buy helps you avoid surprise costs and unwanted items. As a member of the Williams-Sonoma, Inc. family, Rejuvenation maintains consistent quality standards while enforcing specific return rules for lighting, hardware, and furniture.

This guide breaks down everything you need to know about returning items to Rejuvenation. You will learn about return timeframes, non-returnable items, return shipping fees, and simple step-by-step instructions for in-store and online returns.

Overview of Rejuvenation Return Policy

The Rejuvenation return policy grants customers a standard 30-day window to return most items. However, because Rejuvenation sells specialized architectural goods and heavy furniture, certain rules apply depending on the product type and how it was delivered.

Here is a quick summary of how returns work at Rejuvenation:

Corporate Network Note

Rejuvenation shares corporate infrastructure with sister brands like Williams-Sonoma, Pottery Barn, and West Elm. However, you cannot cross-return items between brands. Rejuvenation purchases must be returned directly to a Rejuvenation store or processed through the official Rejuvenation online return portal. If you shop across these brands, you can also review the Williams-Sonoma return policy, Pottery Barn return policy guide, or West Elm return policy.

Rejuvenation Return Policy Windows & Eligibility Rules

Standard 30-Day Return Window

For standard stock items-such as cabinet knobs, uninstalled light fixtures, mirrors, and home accessories-you have a return window of 30 days.

• Online Purchases: The 30 days start on the date your package is delivered.
• In-Store Purchases: The 30 days start on the date printed on your store receipt.

Quick-Ship Upholstery & Furniture Rules

Furniture and Quick-Ship upholstered items also feature a 30-day return policy, but handling oversized items requires quick action. Inspect your furniture immediately when it arrives. If you notice any defects or decide to return a freight item, you must contact customer service right away to arrange a scheduled pickup. Original outbound delivery fees are non-refundable, and freight return pickup fees will apply.

The "Uninstalled" Golden Rule for Lighting & Hardware

The single biggest reason returns are rejected at Rejuvenation involves product installation.

• Light fixtures, ceiling fans, or plumbing items that have been hardwired, mounted, altered, or cut are strictly non-returnable items.
• Electricians often trim light fixture cords or wires during installation. Once a wire is cut or connected to your home's power supply, the item can no longer be accepted for a return or exchange.
• Always inspect your light fixtures carefully out of the box before allowing an electrician to install them.

Proof of Purchase Requirements

To receive a full refund, you must provide valid proof of purchase. Acceptable options include:

• Original register receipt
• Order confirmation email or order number
• Packing slip
• Gift receipt (eligible for merchandise credit)

Without proof of purchase, staff cannot look up your order details, which may prevent your return from being processed.

Packaging & Damage Timelines

All standard returns must be sent back in their original packaging, including all mounting hardware, instruction manuals, and protective wrapping.

• Parcel Shipping Damage: If a small parcel item arrives damaged or broken, you must report it to Rejuvenation customer service within 48 hours of delivery.
• Freight/White Glove Delivery Damage: For large furniture or freight items, inspect the piece while the delivery team is still present. Mark any damage directly on the delivery receipt before signing it and contact support immediately.

How to Return Items to Rejuvenation

Rejuvenation offers multiple ways to send items back depending on how they were originally shipped and whether you live near a retail location.

                   Select Your Return Method
                               │
      ┌────────────────────────┼────────────────────────┐
      ▼                        ▼                        ▼
In-Store Return          UPS Mail Return         Freight Pickup
(Free for Parcels)    (Deducted Shipping Fee)  (For Large Furniture)

Option 1: In-Store Returns (Free Method)

Returning your item to a physical retail store is the best way to avoid shipping charges.

1. Find a Location: Locate your nearest Rejuvenation retail store.
2. Gather Items: Pack your unused item into its original box with all included parts and hardware.
3. Bring Proof of Purchase: Bring your paper receipt or digital order confirmation email.
4. Complete the Return: Present your item to an associate. Once verified, they will process your in-store return and issue an immediate refund.

Note: Physical stores cannot accept oversized furniture or White Glove freight deliveries.

Option 2: Online & Mail-In Returns (Parcel Items)

If you do not live near a retail store, you can submit an online return for parcel items through the mail.

1. Go to the official Rejuvenation website and navigate to the online return portal.
2. Enter your Order Number and Billing Zip Code.
3. Select the eligible items you want to send back and pick a return reason.
4. Print your Return Merchandise Authorization (RMA) paperwork and pre-paid shipping label.
5. Place the item securely inside its original packaging along with the RMA slip.
6. Attach the pre-paid shipping label to the outside of the box.
7. Drop off your box at any authorized UPS location.

Option 3: Freight & Large Furniture Pickup

Oversized freight items and White Glove furniture deliveries cannot be dropped off at UPS stores or retail locations.

1. Call Rejuvenation Customer Care at 1-888-466-8201.
2. Request a freight return pickup for your furniture order.
3. Schedule an appointment time for the freight courier to collect the item.
4. Ensure the item is clean and prepared for pickup. The return shipping freight fee will be calculated and deducted from your total refund.

Rejuvenation Refund Policy & Processing Time

Refund Methods

Your chosen refund method depends on your original payment type and purchase documentation:

• Credit/Debit Card, PayPal, or Affirm: Refunds go back to the exact payment account used during checkout.
• Gift Receipts: Returns made with a gift receipt are refunded as a Rejuvenation / Williams-Sonoma Merchandise Credit card.
• Cash or Check Purchases Over $100: If you paid with cash or check in a store and your refund exceeds $100, the store cannot issue cash. A corporate check will be processed and mailed to your address within 14 business days.

Refund Processing Time

• Parcel Mail Returns: Once your package arrives at the warehouse, the internal inspection and processing time takes 3 to 5 business days.
• Bank Posting Time: After your refund is approved, your bank or credit card company may take an additional 3 to 7 business days to post the funds to your statement.

Rejuvenation Exchange Policy

Rejuvenation does not offer a direct online system for automatic mail-in exchanges. If you bought an item online and prefer a different color, size, or metal finish, follow these steps:

Online Order Exchanges

1. Start an online return for your original item following standard return procedures.
2. Place a brand-new order online for the replacement finish or fixture right away to secure stock.
3. Once the returned package is received at the warehouse, your original payment method will be refunded.

In-Store Exchanges

If you visit a physical Rejuvenation store, you can execute a direct exchange policy swap. Bring your uninstalled item in its original box along with your receipt. You can exchange it on the spot for an item of equal value or pay the difference for a higher-priced item.

Non-Returnable Items & Final Sale Rules

Certain products sold by Rejuvenation cannot be returned or exchanged under any circumstances. Before placing an order, review these exclusions carefully:

• Installed, Wired, or Modified Goods: Any fixture, ceiling fan, or hardware piece that has been mounted, hardwired, altered, or cut.
• Custom & Made-to-Order (MTO) Items: Custom-upholstered sofas, custom-finished lighting fixtures, custom window shades, or cut-to-order hardware.
• Final Sale Items: Any clearance or final sale merchandise with prices ending in .97 or .99.
• Personalized & Monogrammed Goods: Custom-engraved or personalized decor pieces.
• Floor Samples & "As-Is" Items: Merchandise bought directly off retail showroom floors in as-is condition.
• Gift Cards: Physical and digital e-gift cards cannot be returned or redeemed for cash unless required by local law.

Rejuvenation Return Shipping Fees & Restocking Charges

Understanding the fee structure helps you calculate your final net refund amount:

Practical Tip to Save Money

Because heavy solid-brass hardware or large pendant lights can cost a lot to ship back, return shipping deductions can eat into your refund balance. If you live within driving distance of a Rejuvenation retail store, returning parcel items in person eliminates shipping label deductions completely.

Rejuvenation Holiday Return Policy Extension

During the winter shopping season, Rejuvenation adjusts its return rules to help gift buyers.

Under the extended holiday return policy:

• Items purchased between October 1 and December 24 can be returned through January 31 of the following year (or within 30 days of purchase, whichever is later).
• Proof of purchase or a gift receipt is still required.
• Standard rules still apply: custom made-to-order items, installed light fixtures, and final sale items ending in .97 or .99 remain non-returnable even during the holiday extension.

Rejuvenation Price Adjustment Policy

If you purchase an item at full price and it goes on sale shortly afterward, you may be eligible for a price adjustment.

• 14-Day Price Adjustment Window: Rejuvenation offers a one-time price adjustment if an item's regular price is permanently reduced within 14 days of your purchase date.
• How to Request: Contact customer support with your order confirmation number while the lower price is active.
• Exclusions: Price adjustments are not offered on promo codes, flash sales, clearance/final sale items (.97/.99), or special holiday promotional events.

Rejuvenation Customer Support & Returns Help

If you have questions about initiating a return, arranging a freight pickup, or reporting a damaged item, reach out to Rejuvenation's team:

• Customer Support Phone: 1-888-466-8201
• Operating Hours:
• Monday – Friday: 5:00 AM – 9:00 PM PST
• Saturday – Sunday: 6:00 AM – 6:00 PM PST
• Live Chat: Available directly on the Rejuvenation website during normal business hours.

Tips for Faster Customer Support Service

• Have your 8-digit or 9-digit order number ready before calling.
• If you are reporting a damaged item, take clear photographs of the damaged product and outer shipping box before reaching out.
• Keep digital copies of your email receipts saved on your phone for easy access during store visits.

Frequently Asked Questions About the Rejuvenation Return Policy

Can I return items to Rejuvenation without a receipt?

Rejuvenation requires proof of purchase for all returns. If you placed your order online, customer service can locate your purchase history using your order number, email address, or billing zip code. For store purchases, staff must verify a valid receipt or gift receipt to process your return. Unverified no-receipt returns are generally not accepted.

Can I return a light fixture if it has already been hardwired?

No. Once a light fixture, fan, or plumbing item has been installed, mounted, or hardwired, it becomes non-returnable. Always inspect your lighting fixtures and check dimensions before your electrician cuts any wires or installs the item.

How can I avoid paying return shipping fees at Rejuvenation?

You can avoid return shipping fees by taking eligible parcel items to any physical Rejuvenation retail store. In-store returns are completely free. However, oversized freight items cannot be returned in stores.

How do I schedule a return pickup for heavy furniture?

To return oversized furniture or freight delivery items, call Rejuvenation Customer Care at 1-888-466-8201. A representative will help you schedule a freight courier pickup. Pickup fees will be deducted from your total refund.

Can I return an online purchase to a Rejuvenation retail store?

Yes. Standard parcel items bought online can be returned to any physical Rejuvenation store for free. Bring your item in its original box along with your order confirmation email or packing slip.

What should I do if my package arrives broken or damaged?

For standard parcel shipments, report any damage to Rejuvenation customer service within 48 hours of delivery. For freight or White Glove delivery, inspect the product immediately and note any damage directly on the delivery paperwork before signing.

Does Rejuvenation allow online exchanges?

Rejuvenation does not offer automated online exchanges. To swap an item for a different finish or size online, return your original item for a refund and place a new order for the replacement item on their website.

Are final sale items eligible for return?

No. Any item marked as Final Sale or featuring a purchase price ending in .97 or .99 cannot be returned, exchanged, or refunded.

Can I return a Rejuvenation item to a Pottery Barn or West Elm store?

No. Even though Rejuvenation is owned by Williams-Sonoma, Inc., you cannot return Rejuvenation merchandise to Pottery Barn, West Elm, or Williams Sonoma stores. All returns must be handled directly through Rejuvenation.

Disclaimer: Return policies can change over time and may vary by location or promotional period. Always verify specific terms on the official Rejuvenation website or with your local store. Information verified accurate for 2026.

Found this helpful? Bookmark this page for the latest updates on the Rejuvenation return policy, and check our other home decor return guides on TheReturnGuide.com before making your next online purchase!