Brandy Melville Return Policy Guide 2025: Refunds & Rules
Shopping for the latest trends is exciting, but sometimes that "one size fits most" item doesn't fit quite right. If you are looking to send something back, understanding the Brandy Melville return policy is essential to getting your money back without stress.
Brandy Melville has strict rules compared to other retailers. For example, they do not offer free return shipping, and their list of non-returnable items is quite long. This guide covers everything you need to know, including the return window, how to pack your items, refund methods, and exactly which accessories you have to keep.
Note: The details in this guide are based on the latest policy update verified in November 2025.
Overview of Brandy Melville Return Policy
Here is a quick summary of the most important rules for returning items to Brandy Melville.
| Topic | Details |
|---|---|
| Return Window | 30 days from the purchase date (Online) |
| Return Method | Mail-in only for online orders (Customer pays shipping) |
| In-Store Returns | Not accepted for online purchases |
| Condition | Unworn, unwashed, tags attached |
| Exchanges | Not offered (Refund only) |
| Processing Time | 5–7 business days after warehouse receipt |
| Restocking Fee | None listed, but shipping is non-refundable |
Return Window & Eligibility
To ensure your return is approved, you must act within the specific time limits and meet the condition requirements.
Standard Return Window
For online orders, the return window is 30 days from the purchase date. If your return package arrives at the warehouse after this 30-day period, it will likely be denied and sent back to you.
- Online Orders: Must be postmarked and received within 30 days.
- In-Store Purchases: Brandy Melville physical stores generally do not accept returns. All in-store sales are typically final or exchange-only depending on the specific location. Always check your printed receipt for store-specific rules.
Item Eligibility
Your items must be in "sellable condition" to qualify for a refund. This means:
- Tags: All original tags must be attached.
- Condition: Items must be unworn, unwashed, and undamaged.
- Cleanliness: No makeup stains, deodorant marks, animal hair, or odors.
If you attempt to return an item that looks worn or lacks tags, Brandy Melville will not issue a refund.
How to Return Items to Brandy Melville
Brandy Melville keeps their process simple, but they do not provide prepaid labels. Follow these steps carefully to ensure your package arrives safely.
Online Returns (Mail-In Only)
- Locate Your Return Form: Find the return slip included in your original package. If you lost it, you can write your name, order number, and the list of items you are returning on a piece of paper.
- Pack Your Items: Fold your unworn items neatly. Place them in the original bag or a secure shipping box. Ensure all tags are visible and protected.
- Address the Package: Address the package to the Brandy Melville warehouse. (Check the official Brandy Melville return policy page for the specific address for your region, as it varies between the US, UK, and Australia).
- Purchase Shipping: Take your package to a carrier (USPS, UPS, FedEx, etc.). You must pay for return shipping.
- Ship and Track: We strongly recommend using a shipping service that provides a tracking number. Keep your receipt until you see the refund in your account.
In-Store Returns
You cannot return online purchases at a physical Brandy Melville store. Online orders must be mailed back to the warehouse.
Refund Methods & Processing Time
Once you mail your package, it takes some time to get your money back.
- Processing Time: It typically takes 5–7 business days for the warehouse to process your return after they receive it. (In the UK and Australia, this may take up to 10 working days).
-
Refund Method: Refunds are issued to your original payment method.
- Credit Cards: It may take an additional 5–7 business days for your bank to post the funds to your account.
- Gift Cards: If you paid with a gift card, you will receive an e-gift card refund.
- Shipping Costs: Original shipping fees and return shipping costs are non-refundable.
Exchange Policy
Brandy Melville does not offer exchanges for online orders.
If you bought an item and need a different size or color, you must:
- Return the unwanted item for a refund.
- Place a brand new order for the correct item.
This exchange policy ensures inventory stays accurate, but it does mean you will have to pay for shipping again on the new order.
Non-returnable or Restricted Items
Brandy Melville has a strict list of items that are Final Sale. These items cannot be returned or exchanged under any circumstances.
Do not try to return these items:
- Intimates: Bodysuits, underwear, bras, and swimwear.
- Jewelry: Earrings, necklaces, rings, etc.
- Accessories: Belts, hats, leg warmers, hair accessories (clips/scrunchies), scarves, keychains, and iPhone cases.
- Bags: Backpacks and handbags.
- Sale Items: Any item purchased at a discounted rate is final sale.
If you are unsure about an accessory, assume it is likely a non-returnable item.
Fees, Deductions & Exceptions
- Return Shipping Fee: There is no "fee" deducted from your refund, but you must pay the carrier directly to ship the item back. This usually costs between $5 and $15 depending on the weight and carrier you choose.
- Restocking Fee: Brandy Melville does not currently charge a restocking fee for items that meet their eligibility requirements.
- Defective Items: If you receive a damaged or wrong item, do not just mail it back. Contact customer support immediately so they can assist you, potentially waiving shipping costs.
Holiday & Extended Return Policies
Many stores offer extended returns during Christmas or the holidays. However, our research shows that Brandy Melville typically does not offer a specific holiday return policy extension.
You should assume the standard 30-day window applies year-round unless their website explicitly states otherwise during the season.
Customer Support & Contact Information
If you have a problem with an order, such as a lost package or a defect, you should contact their support team.
- USA: us@brandymelville.com
- UK: uk@brandymelville.com
- Australia: australia@brandymelville.com | Phone: 1800 571 898
Customer service hours are generally Monday through Friday. Using the live chat feature on their website is often the fastest way to get help.
Frequently Asked Questions (FAQs)
Can I return items to Brandy Melville without a receipt?
For online returns, you need proof of purchase. If you lost the return slip, you can write your name and order number on a paper and include it in the box. For in-store issues, you generally cannot return items, but a receipt is absolutely required for any store interaction.
How long does a refund from Brandy Melville take?
The total time is usually around two weeks. It takes 5–7 business days for the warehouse to process the return, plus another 5–7 days for your bank to post the credit.
Can I return online orders in-store at Brandy Melville?
No. Brandy Melville does not allow online returns to be processed at physical store locations. You must mail them back to the warehouse.
What items are non-returnable at Brandy Melville?
The list is extensive. You cannot return jewelry, bodysuits, underwear, swimwear, belts, hats, bags, backpacks, hair accessories, or any discounted items.
Does Brandy Melville charge a restocking fee?
No, there is no specific restocking fee listed. However, the cost of return shipping is the customer's responsibility, which acts as a cost to return.
How do I return a damaged or wrong item?
If you received a damaged item, contact customer support immediately via email or chat. Do not return it without contacting them first, as they may offer a different solution or cover the shipping.
Can I exchange items instead of getting a refund?
No. Brandy Melville does not offer direct exchanges. You must return the item for a refund and place a new order.
Can I return a gift to Brandy Melville?
Yes, if you have the order information. Returns are refunded to the original payment method. If you don't want the sender to know, or if you don't have the details, you will need to contact customer support to see if they can offer store credit, though this is not guaranteed.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Brandy Melville website or with your local store. Information verified November 2025.
Found this helpful? Bookmark this page for the latest Brandy Melville return policy updates and check our other guides, such as the Outcast return policy or the Plato's Closet return policy, before your next purchase.