Dissh Return Policy Full Refund & Exchange Guide

Dissh Return Policy (2025 Update)

Introduction

Buying fashion online can sometimes be tricky-sizing varies, and colors can look different on screen than they do in person. If you’ve recently shopped at Dissh and need to send something back, you are likely looking for the Dissh return policy to understand your options.

The good news is that Dissh has modernized their process to be very customer-friendly. This guide covers everything from their 30-day return window and free shipping to their partnership with Refundid, which offers instant refunds before you even mail your package. We have broken down the eligibility rules, refund method details for sale items, and step-by-step instructions to help you get your money back faster.

Overview of Dissh Return Policy

The table below provides a quick summary of the current policy (verified for 2025).

Return Window & Eligibility

To ensure your return is accepted without issues, you must meet specific timing and condition requirements.

Time Limits

• Online Orders: You have 30 days from the date your order was delivered to lodge your return.
• In-Store Purchases: You have 14 days from the date of purchase to return items to a physical store.

Item Condition

For your return to be approved, items must be in "sellable condition." This means:

• Items must be unworn and unwashed.
• All original tags must be attached.
• Items must not have makeup stains, deodorant marks, or perfume scents.
• Shoes must be returned in their original box without damage to the box itself.

Proof of Purchase

You will need your order number (for online returns) or your physical receipt (for in-store returns). If you cannot provide proof of purchase, the return may be denied.

How to Return Items to Dissh

Dissh separates their return process into two main categories: Online (via post) and In-Store.

Online Returns (Using Refundid)

Dissh uses a platform called Refundid to make online returns faster and easier.

Step-by-Step Guide:

1. Visit the Portal: Go to the official Dissh return portal (powered by Refundid).
2. Enter Details: Input your Order Number and Email Address.
3. Select Items: Choose the items you wish to return and the reason (e.g., size too small, didn't suit).
4. Choose Refund Type:
   • Instant Refund: Enter your bank details to receive your refund in under 60 seconds.
   • Standard Refund: Choose this if you prefer to wait until the item reaches the warehouse.
5. Get Your Label: The portal will generate a free return shipping label for you.
6. Pack and Send: Securely pack your items, attach the label, and drop it off at the designated post office or carrier location.

Note: If your return is over $1,500, you may need to use the standard return process rather than the instant option.

In-Store Returns

If you purchased an item at a physical Dissh boutique, you must return it to a store.

1. Bring the item and your original receipt to any Dissh location.
2. Staff will inspect the item to ensure it meets the returnable items criteria.
3. The refund or credit will be processed at the register.

Note: Online orders generally cannot be returned in-store for a refund to your card; they must be processed online. However, some stores may assist with exchanges or store credit.

Refund Methods & Processing Time

The way you get your money back depends on what you bought and how you choose to return it.

1. Full-Price vs. Sale Items

• Full-Price Items: You are eligible for a full refund to your original payment method (Credit Card, PayPal, etc.).
• Sale Items: These are strictly refunded as store credit in the form of a Dissh gift card. This credit is valid for 3 years.

2. Instant Refunds (Refundid)

• Speed: Funds appear in your nominated bank account within roughly 60 seconds of lodging the return online.
• BNPL Users: If you used Afterpay or Zip Pay, Refundid pays you the cash directly. You are still responsible for paying off your installments to the BNPL provider.
• Limit: There is typically a limit (e.g., $1,500) for instant refunds.

3. Standard Refunds

• Processing Time: Once the warehouse receives your package, it takes 3–5 business days to inspect and process the return.
• Bank Time: After Dissh processes the refund, allow another 5–10 business days for the funds to appear on your bank statement, depending on your financial institution.

Exchange Policy

Dissh does not offer a traditional "direct exchange" system for online orders where you ship an item back and wait for a replacement.

Instead, they recommend the following exchange policy method:

1. Use Refundid to get an instant refund for the item you are returning.
2. Use that money to immediately purchase the correct size or color on the Dissh website.
3. Ship the unwanted item back using the free label provided.

For in-store returns, you can swap items directly at the counter, provided the new item is in stock.

Non-returnable or Restricted Items

Some items cannot be returned due to hygiene reasons or final sale rules.

• Final Sale Items: Items marked explicitly as "Final Sale" cannot be returned for a refund or store credit.
• Gift Cards: These are non-returnable items and cannot be exchanged for cash.
• Earrings & Jewelry: Pierced jewelry is generally not returnable for hygiene and safety reasons.
• Bodysuits/Swimwear: Must have the hygiene sticker intact to be eligible for return.

If you attempt to return a non-returnable item, Dissh may reject the package and send it back to you at your expense.

Fees, Deductions & Exceptions

Dissh is transparent about their fees, aiming to keep costs low for the customer.

• Return Shipping: Free for online orders when using the provided label.
• Restocking Fee: There are no restocking fees for standard returns.
• Instant Refund Fees: Refundid is generally free for the customer, but always check the terms on the portal before confirming.

Holiday & Extended Return Policies

As of 2025, Dissh does not publish a specific extended holiday return policy (e.g., for Christmas). The standard 30-day return window usually applies year-round.

If you are buying a gift during the holidays, it is safer to assume the standard 30-day limit applies unless stated otherwise on their homepage during the festive season.

For comparisons on how other fashion retailers handle returns, you might want to check the That's So Fetch return policy or the Urban Outfitters return policy.

Customer Support & Contact Information

If you have trouble with your return or a delayed refund, you can contact Dissh customer support.

• Live Chat: Available on the website.
  • Mon–Fri: 9:00 am – 9:00 pm AEST
  • Sat: 8:00 am – 4:00 pm AEST
• Email: customerservice@dissh.com.au (They typically respond within 24 hours).
• Contact Form: Available on their "Contact Us" page.

There is currently no direct phone number listed for general customer support inquiries.

FAQ Section

Can I return items to Dissh without a receipt?

For online orders, your order confirmation email acts as your receipt. For in-store purchases, a physical receipt is usually required. If you have lost it, contact the store directly; they may offer a store credit at their discretion, but it is not guaranteed.

How long does a refund from Dissh take?

If you use Refundid, the refund is instant (under 60 seconds). If you choose the standard method, it takes 3–5 business days to process after receipt, plus 5–10 business days for your bank to clear the funds.

Can I return online orders in-store at Dissh?

Generally, no. Online orders are set up to be processed through the online portal and mailed back to the warehouse. However, you may be able to visit a store to exchange an item or receive a gift card, but a refund to your original payment card usually must be done online.

What items are non-returnable at Dissh?

Non-returnable items include Gift Cards, items marked as "Final Sale," and hygiene-sensitive items like earrings or swimwear with the hygiene seal removed.

Does Dissh charge a restocking fee?

No, Dissh does not charge a restocking fee. They also provide free return shipping labels for online orders.

Can I return sale items?

Yes, but sale items are not eligible for a cash refund. You will receive store credit (a gift card) valid for 3 years. Only full-price items are refunded to the original payment method.

How do I return a damaged or wrong item?

If you received a defective item, do not use the standard return portal immediately. Contact customer support via email or live chat with photos of the damage so they can authorize a replacement or full refund without cost to you.

Does Dissh offer exchanges?

They do not offer direct exchanges by mail. They recommend using the Instant Refund feature to get your money back immediately and then placing a new order for the correct item.

For more information on returns for similar brands, see our guide on the Diesel return policy.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Dissh website or with your local store. Information verified November 2025.

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