LEWKIN Return Policy: 30-Day Window, Fees & How-To Guide

LEWKIN Return Policy: Complete 2025 Guide

Buying the latest K-fashion trends is exciting, but sometimes the fit isn’t quite right, or the style looks different in person than it did on your screen. When that happens, understanding the return policy is the first step to getting your money back.

The LEWKIN return policy is generally straightforward, but there are specific rules about shipping costs and timelines that you need to know to avoid surprise fees.

In this comprehensive guide, we will break down the return window, eligibility requirements, refund methods, and exactly how to process a return. Please note that this information is based on the latest policy update from November 2025.

Important Update: As of April 30, 2025, LEWKIN closed its regional online stores. All returns now follow the unified global policy found on the main LEWKIN website.

LEWKIN Return Policy Overview

If you are in a rush, here is a quick snapshot of how returns work at LEWKIN.

Return Window & Eligibility

To get a full refund, you must follow the rules strictly. LEWKIN is an online-only retailer, so they rely heavily on the condition of the items returned to them.

Time Limit

You have a return window of 30 days starting from the day your package is delivered. This is calculated based on the carrier's tracking information. If you try to initiate a return after this period, the system may block your request.

Item Condition

Your items must be in "sellable condition." This means:

• Original tags must be attached to the clothing.
• The item must be new, unworn, and unwashed.
• Original plastic packaging is not strictly required, provided the item is clean and the tags are still on.

The "24-Hour Rule" for Damaged Items

This is a critical detail many shoppers miss. If your package arrives damaged, defective, or with missing items, you must report it within 24 hours of delivery.

• You will need to submit photos of the damage.
• Contact the Customer Experience Team immediately through the Return Center.

Online vs. In-Store

LEWKIN operates as an online retailer. There are no physical locations to return items to. All returns must be mailed back.

For more information on other fashion retailers, check out our guide on the Outcast return policy.

How to Return Items to LEWKIN

Since there are no physical stores, every return is an online return. The process is digital and requires you to access their specific portal.

Step-by-Step Return Process

Step 1: Access the Return Center Go to the LEWKIN Returns Center (lewkin.returnscenter.com). You do not need a password, but you will need:

• Your Order Number.
• The email address used to place the order.

Step 2: Select Items Once logged in, you will see your order history. Select the specific items you want to return. You will be asked to choose a "Reason for Return" (e.g., Too Small, Too Big, Changed Mind).

Step 3: Choose Your Method You have two choices for shipping:

1. Self-Arranged Shipping: You visit a carrier (USPS, FedEx, etc.), pay them directly, and handle the tracking yourself.
2. Prepaid UPS Label: LEWKIN generates a label for you. The cost ($8.99) will be deducted from your final refund.

Step 4: Pack and Label Place your items securely in a package. If you chose the prepaid label, print it and tape it to the outside of the box.

Step 5: Drop Off Take your package to the carrier associated with your label. If you used the LEWKIN prepaid label, you must drop it off at a UPS location.

Step 6: Track Your Return Keep your receipt from the shipping carrier. LEWKIN does not automatically track self-arranged returns for you, so you will need that tracking number if there is a delay.

Refund Methods & Processing Time

Once you drop off your package, it takes time for the money to reappear in your account.

How You Get Paid

Refunds are issued to your original payment method.

• Credit/Debit Cards: Money goes back to the card used.
• PayPal/Apple Pay: Refunded to the digital wallet.
• Store Credit: This is not currently listed as a standard option during the return flow.

Processing Timeline

1. Transit Time: 3–7 days for the package to reach the warehouse.
2. Internal Processing: Once received, LEWKIN takes 3–5 business days to inspect the items and approve the refund.
3. Bank Processing: After LEWKIN releases the funds, your bank may take an additional 5–7 business days to post the credit to your account.

Total Time: Expect the entire process to take 10–21 days from the day you mail the package.

Exchange Policy

If you love the item but just need a different size, you can request an exchange. However, the exchange policy at LEWKIN is slightly different from a standard return.

• Process: You submit an exchange request through the same Return Center.
• Approval: You must wait for instructions from the support team.
• Costs: Exchanges are not free. You will likely have to pay a reshipping fee to have the new size sent to you.
• Timeline: Because you have to wait for the original item to be returned and the fee to be paid, exchanges can take significantly longer than a simple return and repurchase.

Non-returnable or Restricted Items

Not everything you buy can be sent back. To avoid having your return rejected, check this list of non-returnable items:

• Clearance Items: Any item marked as "Clearance" or "Final Sale" cannot be returned or exchanged.
• Worn or Washed Items: If the item smells of perfume, has makeup stains, or looks washed, it will be rejected.
• Missing Tags: Clothing without the original tags attached is ineligible.
• Items Reported Late: Damaged items reported more than 24 hours after delivery.

If you are looking for stores with more flexible return options, you might be interested in comparing this with the Ross Dress for Less return policy.

Fees, Deductions & Exceptions

One of the most common questions is regarding the cost of returning items. LEWKIN does not offer free returns.

Return Shipping Costs

The customer is responsible for return shipping.

• Standard Cost: If you use LEWKIN's prepaid UPS label, $8.99 will be deducted from your refund.
• Self-Ship: You pay the carrier directly. Costs vary based on weight and distance.

The "Free Shipping" Clawback

There is a specific rule for US customers regarding initial shipping fees.

• If your original order qualified for free shipping (usually over $69), but your return brings the total order value below that threshold, LEWKIN may deduct the original shipping cost (approx. $7.99) from your refund.

Example Calculation: If you return an item using the UPS label ($8.99) and trigger the shipping clawback ($7.99), your total deduction could be around $16.98. Always calculate if a return is worth it for lower-priced items.

Holiday & Extended Return Policies

As of the latest update in late 2025, LEWKIN has not announced a specific holiday return policy extension.

Typically, the standard 30-day window applies year-round. If you are buying gifts in November or December, do not assume you have until January to return them unless specifically stated on their homepage banner at the time of purchase.

Customer Support & Contact Information

If you have a problem with your order, such as receiving a wrong item or technical issues with the Return Center, you will need to contact support.

• Return Center: lewkin.returnscenter.com
• Email Support: You can contact the Customer Experience Team via the form in the Return Center or at their official support email (usually found in your order confirmation).
• Support Hours: Not explicitly listed, but email responses typically occur within 1-2 business days.

Tip: Always include your Order Number and photos (if relevant) in your first email to speed up the resolution.

Frequently Asked Questions (FAQ)

Can I return items to LEWKIN without a receipt?

Since LEWKIN is an online store, you do not need a paper receipt. However, you strictly need your Order Number and the email address used to place the order. You cannot initiate a return without these two details.

How long does a refund from LEWKIN take?

Once LEWKIN receives your package, they process the refund within 3–5 business days. However, depending on your bank, it may take an additional week for the funds to appear in your account. The total processing time is usually 10–21 days.

Do I have to pay for return shipping?

Yes. LEWKIN does not provide free return labels. You can choose to pay a carrier yourself or use the LEWKIN prepaid UPS label for a fee of $8.99, which is deducted from your refund.

Can I return a clearance item?

No. All clearance and sale items are considered final sale. These are non-returnable items and cannot be exchanged or refunded.

What if I received a damaged item?

You must report damaged or defective items within 24 hours of delivery. Take photos immediately and submit them through the Return Center or contact customer support. If verified, they will usually waive the return fees for that item.

Can I exchange items instead of returning them?

Yes, LEWKIN has an exchange policy, but it involves a separate process. You may be required to pay a reshipping fee to have the new item sent to you.

Does LEWKIN have physical stores I can return to?

No. LEWKIN is an online-only fashion retailer. All returns must be mailed back using the online return process.

Can I return an item if I took the tags off?

No. To be eligible for a refund, all items must have their original tags attached. If you remove the tags, the item is considered accepted and cannot be returned.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official LEWKIN website. Information verified November 2025.

Found this helpful? Bookmark this page for the latest LEWKIN return policy updates and check our other guides before your next purchase.