Lovisa Return Policy 2025 | Refunds Exchanges Conditions

Lovisa Return Policy 2025 | Refunds, Exchanges & Conditions Explained

Buying jewelry can be tricky. Sometimes those earrings don't match your outfit perfectly, or a ring doesn't fit quite right. If you are looking to make a return, understanding the Lovisa return policy is essential to getting your money back quickly.

The good news is that Lovisa offers a standard 30-day return window for most items, provided they are in perfect condition. However, because Lovisa sells piercing products and earrings, there are strict hygiene rules you need to know before you head to the store.

This comprehensive guide covers everything you need to know about refunds, exchanges, return shipping fees, and exactly which items are non-returnable.

Note: This guide is based on the official policy verified in late 2025.

Lovisa Return Policy Overview

To get started, here is a quick snapshot of the key rules you need to know.

Return Window & Eligibility

If you change your mind about a purchase, time is of the essence. Lovisa enforces a strict timeline for returns.

The 30-Day Rule

For both online and in-store purchases, the return window is 30 days.

• Online Orders: The 30 days begin on the date your order is delivered.
• In-Store Purchases: The 30 days begin on the date listed on your receipt.

Condition Requirements

To qualify for a refund or exchange, your items must be in original sale condition. This means:

• The item must be unworn and unused.
• All original tags and labels must be attached.
• The item must be in its original packaging (carding, boxes, etc.).

If you attempt to return an item that looks worn or is missing its packaging, the store staff or warehouse team will likely reject the return.

How to Return Items to Lovisa

You have two main options for returning items: taking them to a physical store or mailing them back.

Option 1: In-Store Returns (Recommended)

This is the fastest and easiest way to return your items. It is free and you avoid return shipping hassles.

1. Gather your items: Ensure they are in original condition with tags.
2. Find your proof of purchase: Bring your original receipt or your order confirmation email (for online orders).
3. Visit a store: Go to any physical Lovisa store in the same country where you bought the item.
4. Process the return: A team member will inspect the items and process your refund or exchange immediately.

Option 2: Online Returns (Mail-in)

If you cannot get to a store, you can return online orders by mail. Note that you cannot return in-store purchases by mail.

1. Contact Support: Unlike some stores with automated portals, you must first email the Customer Care Team at info@lovisa.com to initiate a return request.
2. Receive Instructions: The support team will provide you with the necessary steps and return address.
3. Pack your items: Securely pack the jewelry to prevent damage during transit.
4. Ship it: Purchase postage at your local post office. We strongly recommend using a trackable service.
5. Wait for processing: Once the warehouse receives your package, it can take up to 10 business days to process.

Tip: For more insights on how jewelry and accessory brands handle returns, compare this with the Fossil return policy.

Refund Methods & Processing Time

Once you have handed over your return, you are likely wondering when you will get your money back.

Refund Methods

Lovisa refunds are strictly issued to the original payment method.

• If you paid by credit card, the money goes back to that card.
• If you paid via PayPal or Afterpay, the refund is processed through those platforms.

No Receipt? If you do not have a receipt, you will likely not get a cash refund. However, you may be offered an exchange or a gift card for the current selling price of the item.

Processing Timelines

• In-Store Refunds: These are processed immediately, but it may take 2–7 business days for the funds to appear in your bank account depending on your bank's processing speed.
• Online Returns: The warehouse team needs time to inspect the package. Allow up to 10 business days from the time they receive your parcel. You will receive an email notification once the refund is approved.

Exchange Policy

If you bought a ring that is too loose or a necklace that isn't quite your style, an exchange might be better than a refund.

• In-Store: You can exchange any eligible item (within 30 days) at a store. If the new item costs more, you pay the difference. If it costs less, you will be refunded the difference.
• Online: Direct exchanges are difficult via mail. The best method for an online return is to return the unwanted item for a refund and place a brand new order for the correct item.

For comparison on how other fashion retailers handle exchanges, check out the Urban Outfitters return policy.

Non-Returnable or Restricted Items

This is the most critical section for jewelry buyers. Due to hygiene and health regulations, Lovisa has a strict list of items that cannot be returned if you simply change your mind.

You cannot return the following:

• Pierced Earrings: Even if you claim they haven't been worn.
• Body Piercing Products: Nose rings, belly bars, etc.
• Hair Accessories: Scrunchies, clips, and headbands.
• Face Masks: For hygiene reasons.
• Gift Cards: Both physical and e-gift cards are final sale.

The "Sensitive Ear" Exception

There is one major exception to the earring rule. If you purchase from Lovisa's Sensitive Ear Collection and you experience a reaction, they offer a 100% money-back guarantee.

• You must return the items with the original packaging.
• You must have your proof of purchase.

Fees, Deductions & Exceptions

Before you return an item, be aware of the costs involved.

• Return Shipping: For "change of mind" returns via mail, you are responsible for the shipping costs. Lovisa does not provide free return labels for standard returns.
• Original Shipping: If you paid for shipping on your original order, that fee is non-refundable. You will only receive the cost of the items back.
• Faulty Items: If the item arrived damaged or is faulty, Lovisa will reimburse your return shipping costs or provide a paid label.

Holiday & Extended Return Policies

As of late 2025, Lovisa has not explicitly advertised a permanent "Holiday Extension" policy (like returning Christmas gifts in January) on their main policy pages.

However, during major shopping seasons (November/December), many retailers temporarily extend their return window. If you are buying a gift during the holidays, ask a store associate or check the website banner for temporary holiday updates.

If you are shopping around for gifts, you might also want to see the Francesca's return policy to see how they handle holiday returns.

Returning Faulty or Damaged Items

If your jewelry breaks or arrives damaged, the standard "change of mind" rules do not apply. You have rights under consumer law.

• What counts as faulty? Items that are broken, defective, or not fit for purpose.
• What is NOT faulty? Damage caused by general wear and tear, accidents, or misuse.
• The Process: You can return faulty items within a reasonable time (often extends beyond 30 days) for a full refund, repair, or replacement.
• Proof: You still need proof of purchase. If returning by mail, contact customer support first so they can cover the shipping.

Customer Support & Contact Information

If you have a complicated return or need to initiate a mail-in return, here is how to reach Lovisa.

• Email: info@lovisa.com
• Live Chat: Available on the official Lovisa website (look for the "Help" or "Chat" icon).
• In-Store: Visit your local store manager for immediate assistance.

Tip: When emailing regarding a return, include your Order Number and photos of the item (if damaged) to speed up the process.

Frequently Asked Questions (FAQ)

Here are the most common questions shoppers ask about the Lovisa return policy.

Can I return items to Lovisa without a receipt?

It is difficult to get a cash refund without a receipt. However, Lovisa stores may offer an exchange or a gift card for the current selling price of the item if you can provide some proof of purchase (like a bank statement). Policies on no-receipt returns can vary by store manager discretion.

Can I return Lovisa earrings?

Generally, no. For hygiene reasons, pierced earrings cannot be returned for a "change of mind." The only exceptions are if the earrings are genuinely faulty (damaged/defective) or if they are from the "Sensitive Ear Collection" and caused a reaction.

How long does a refund from Lovisa take?

If you return in-store, the refund is processed immediately but takes 2–7 business days to show in your account. If you mail your return, allow up to 10 business days for the warehouse to receive and process it, plus bank time.

Who pays for return shipping?

The customer is responsible for return shipping costs for change-of-mind returns. If the item is faulty or Lovisa sent the wrong item, they will cover the shipping costs.

Can I return online orders in-store at Lovisa?

Yes! You can return items bought online to any physical Lovisa store. This is the recommended method as it saves you money on shipping fees.

What items are non-returnable at Lovisa?

You cannot return earrings, body piercing products, hair accessories, face masks, or gift cards unless they are faulty.

Does Lovisa charge a restocking fee?

Lovisa does not explicitly charge a restocking fee, but you will not be refunded for your original shipping costs or the cost to mail the item back.

How do I return a damaged or wrong item?

If you received a damaged item, contact customer support immediately at info@lovisa.com with photos. Do not wear the item. They will arrange a refund or replacement and cover the shipping.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Lovisa website or with your local store. Information verified November 2025.

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