Francesca Return Policy (2025 Update)

Shopping for the perfect outfit is exciting, but sometimes the fit just isn't right or the color doesn't match what you saw online. If you are looking to send an item back, understanding the Francesca return policy is essential to getting your money back quickly.

Whether you made a purchase online or at a local boutique, this guide covers everything you need to know. We will walk you through the return window, explain the difference between a full refund and merchandise credit, and clarify those tricky return shipping fees.

Note: This guide is based on the verified policy as of November 2025. Policies can change, so we always recommend checking the official site for the absolute latest updates.

Francesca Return Policy Overview

Before diving into the fine print, here is a quick reference table to help you understand the basics of how returns work at Francesca’s.

Return Window & Eligibility

To get a full refund to your original payment method, timing is everything. The Francesca return policy is stricter than some department stores, so pay close attention to the dates.

Standard Return Window (21 Days)

To receive a full refund, your return must be made or postmarked within 21 days of the original purchase date (for in-store buys) or the delivery date (for online orders).

Extended Merchandise Credit (90 Days)

If you miss the 21-day window, don't worry. You can still return eligible items between 22 and 90 days after purchase or delivery. However, you will not get cash back. Instead, you will receive merchandise credit for the current selling price of the item.

Condition Requirements

For your return to be accepted, items must meet these standards:

• Items must be unworn, unused, and unwashed.
• All original manufacturer tags must be attached.
• Shoes must be in their original box.
• You generally need your receipt or packing slip (see the "No Receipt" section below for exceptions).

Pro Tip: If you are unsure about an item, keep the tags on! Once tags are removed, the item is generally considered non-returnable.

How to Return Items to Francesca

You have two main options for returning items: taking them to a boutique or mailing them back.

In-Store Returns (Free)

The fastest way to get your refund is to visit a physical store. This method is free and saves you from return shipping costs.

1. Locate your nearest Francesca’s boutique.
2. Bring the item(s) along with your original receipt or email order confirmation.
3. A store associate will process your return immediately.
4. Note for PayPal users: If you paid online via PayPal and return in-store, you will likely receive merchandise credit rather than a refund to your PayPal account.

Online & Mail-In Returns

If you can't get to a store, you can mail your return back using the online portal.

Step-by-Step Mail-In Process:

1. Start the Return: Go to the Francesca’s website and locate the "Returns & Exchanges" link in the footer to access the portal.
2. Enter Order Details: Input your Order Number and Email Address to find your purchase.
3. Select Items: Choose the items you wish to return and the reason for the return.
4. Print Label: Download and print the prepaid return shipping label.
5. Pack Your Items: Securely pack the items. Include the original packing slip inside the box.
6. Label the Box: Affix the return label to the outside of the package, covering any old labels.
7. Drop Off: Take the package to the carrier location specified on your label (usually UPS).

If you shop at other fashion retailers, check out our Micas Return Policy Guide to compare their return windows.

Refund Methods & Processing Time

Once you hand over your package, the waiting game begins. Here is what to expect regarding your money.

Refund to Original Payment

If you return within 21 days, the refund goes back to your credit card or debit card.

• Processing Time: It typically takes 7–14 business days for the warehouse to receive and inspect your return.
• Bank Posting: Once processed by Francesca's, it may take your bank an additional 3–5 business days to show the funds in your account.

Merchandise Credit

If you return between 22 and 90 days, or if you return a gift without a receipt, you will receive store credit.

• Online Returns: You will receive an e-gift card via email within 2–3 business days after the return is processed.
• In-Store: You will receive a physical gift card immediately.

Exchange Policy

Does Francesca offer direct exchanges?

• In-Store: Yes. You can swap an item for a different size or color instantly at a boutique. This is the easiest way to handle an exchange policy request.
• Online: Direct exchanges via mail can be tricky. The online portal may allow you to select a "replacement" if available, but often the smoothest process is to return the unwanted item for a refund and place a brand-new order for the correct size.

Non-returnable or Restricted Items

Not everything can be returned. To avoid having your return rejected, check this list of exclusions.

The following items are generally non-returnable items:

• Final Sale: Any clearance item priced under $10.
• Swimwear: For hygiene reasons, these are final sale.
• Intimates: This includes lingerie, underwear, and shapewear.
• Gift Cards: These cannot be returned or redeemed for cash.
• Special Orders: These usually must be handled in-store and cannot be mailed back.
• Damaged Items (User Error): Items that have been worn, washed, or altered by you cannot be returned.

Note: If you try to return a non-returnable item via mail, Francesca’s may not send it back to you, and you will not receive a refund.

Fees, Deductions & Exceptions

One of the most common questions shoppers have is about the return shipping cost.

Return Shipping Fees

• Orders over $65: Return shipping is usually FREE.
• Orders under $65: A fee of $5 is typically deducted from your refund.
• Label Fee Variation: Some documentation indicates an $8 fee may be deducted depending on the specific return label method used. Always check the final estimated refund amount in the portal before confirming your return.

Restocking Fees

Good news: Francesca’s does not charge a general restocking fee for standard clothing items, provided they are in new condition.

Holiday & Extended Return Policies

Shopping for gifts? The holiday return policy is much more generous to account for early shopping.

For the 2025 holiday season:

• Items purchased between November 1, 2025, and December 25, 2025, are eligible for a full refund until January 15, 2026.

• You must still have the original receipt (or gift receipt) and tags must be attached.

• This extension does not apply to "Final Sale" items.

Compare this to the Bealls Florida Return Policy to see which store offers better holiday terms.

Customer Support & Contact Information

If you have a unique issue-like a defective item or a lost package-you should contact Francesca's customer support directly.

• Online Support: Visit francescas.com/returns-exchanges
• In-Store: Visit any local boutique for immediate assistance.
• Phone/Email: Check the "Contact Us" page on their official website for current hours of operation.

Frequently Asked Questions

Can I return items to Francesca without a receipt?

Yes, but with limitations. If you do not have a receipt, you may be eligible for merchandise credit only. The credit amount will be based on the item's lowest selling price within the last 90 days. You typically cannot get a cash refund without proof of purchase.

How long does a refund from Francesca take?

For mail-in returns, the process usually takes 7 to 14 business days from the time you ship the package until the warehouse inspects it. Once approved, your bank may take a few extra days to post the credit.

Can I return online orders in-store at Francesca?

Yes! Returning online orders in-store is free and the fastest way to get your money back. Just bring your order confirmation email and the item to any boutique.

What items are non-returnable at Francesca?

Non-returnable items include clearance items priced under $10, swimwear, intimates (lingerie/underwear), and gift cards. Items that have been worn or are missing tags are also ineligible.

Does Francesca charge a return shipping fee?

If your original order was under $65, a fee (typically $5, sometimes up to $8) will be deducted from your refund when you use their prepaid label. If your order was over $65, return shipping is generally free.

How do I return a damaged or wrong item?

If you received a damaged or incorrect item, contact customer support immediately or visit a store. Do not just mail it back using the standard portal without noting the damage, as you want to ensure you aren't charged return fees for their mistake.

Can I return a gift to Francesca?

Yes. If you have a gift receipt, you can return the item for merchandise credit. If you do not have a receipt, you may still be able to return it for store credit at the current lowest selling price, subject to store approval.

Does Francesca have a holiday return policy?

Yes. For the 2025 season, purchases made between Nov 1 and Dec 25 can be returned for a refund until January 15, 2026.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Francesca website or with your local store. Information verified November 2025.

Found this helpful? Bookmark this page for the latest Francesca return policy updates and check our other guides before your next purchase.