PINK Return Policy 2025 | How to Return, Refund & Exchange

PINK Return Policy 2025: How to Return, Refund, and Exchange

Shopping for hoodies, leggings, and loungewear should be fun, but sometimes items just don’t fit right or look the way you expected. If you need to send something back, understanding the PINK return policy is the first step to getting your money back quickly.

Whether you bought your items online or at a local mall, the process is generally straightforward. However, the rules can change based on when you bought the item (especially during the holidays) and whether you have your receipt.

This guide covers everything you need to know about the PINK return policy, including the 30-day return window, how to handle returns without a receipt, and what items cannot be returned.

Note: This information is verified for 2025 and applies to PINK by Victoria’s Secret.

PINK Return Policy Overview

Return Window & Eligibility

To get a full refund to your original payment method, you must follow the standard time limits and condition requirements.

Standard 30-Day Window

The standard return window for PINK is 30 days.

• In-Store Purchases: 30 days from the date on your receipt.
• Online Purchases: 30 days from the date your order was delivered.

Condition of Items

For your return to be accepted, items must meet these criteria:

• Unworn and Unwashed: Items must be in new condition.
• Tags Attached: Keep all original price tags on the garments.
• Hygiene Seals: Swimwear and panties must have the original hygiene liner intact.

If you return items after the 30-day window, or if you don't have a receipt, you will likely receive merchandise credit instead of a refund.

How to Return Items to PINK

You can return PINK items either in-store or by mail. Choosing the right method depends on whether you want to save on shipping fees or save time.

Option 1: In-Store Returns (Free & Fastest)

Returning items to a store is the best way to avoid shipping costs and get your money back instantly.

1. Locate your nearest PINK or Victoria’s Secret store.
2. Bring the item(s) you want to return.
3. Bring your proof of purchase (original receipt, packing slip, or order confirmation email).
4. A store associate will process your refund or exchange immediately.

Option 2: Online Returns by Mail

If you can't get to a store, you can mail your items back. Note that return shipping fees usually apply and will be deducted from your refund.

Steps to return by mail:

1. Prepare your package: Place your unworn items in the original package or a secure box.
2. Include the slip: Put the return form/packing slip inside the box.
3. Create a label: Log in to your account on the website to print a prepaid return label.
4. Ship it: Attach the label and drop the package off at the designated carrier (usually USPS or FedEx).
5. Wait for processing: Allow time for the warehouse to receive and inspect your online return.

Refund Methods & Processing Time

How you get your money back depends on how you return the item and what proof of purchase you have.

• With Original Receipt: You will receive a full refund to your original form of payment (Credit Card, Debit, PayPal, etc.).
• With Gift Receipt: You will receive a merchandise card (store credit) for the purchase price.
• Without Receipt: You may receive a merchandise credit based on the lowest selling price of the item.

Processing Time

• In-Store: Refunds are processed immediately, though it may take 1-3 business days to show on your bank statement.
• By Mail: It can take up to 5 business days for the distribution center to process your return once they receive it. After that, your bank may take additional time to post the credit.

Exchange Policy

If you bought the wrong size or color, the exchange policy is simple, especially in stores.

• In-Store Exchanges: Simply bring the item and your receipt to the store. You can swap it for a different size or color on the spot. If the new item costs more, you pay the difference. If it costs less, you get a refund for the difference.
• Online Exchanges: Direct exchanges by mail can be tricky. The best method is to return the unwanted item for a refund and place a brand-new order for the correct item. You can also contact customer support via live chat; sometimes they will waive shipping on the replacement order.

Non-returnable or Restricted Items

Not everything can be returned. To avoid a refused return, check this list before heading to the store.

The following items are generally non-returnable:

• Final Sale Items: Anything marked with a price ending in .99 or labeled "Final Sale" cannot be returned or exchanged.
• Items with Removed Tags: If the tags are cut or the hygiene liner is missing from swimwear/panties.
• Gift Cards: These cannot be returned or redeemed for cash.
• Worn or Damaged Items: Clothes that smell of perfume, smoke, or show signs of wear will be rejected.

Fees, Deductions & Exceptions

Nobody likes hidden fees. Here is what you need to expect regarding costs.

• Restocking Fee: PINK does not charge a restocking fee for eligible returns.
• Return Shipping: If you use the prepaid label provided for an online return, a shipping fee (typically around $8.00) will be deducted from your total refund amount.
• Original Shipping: The shipping cost you paid to get the order delivered to you is usually non-refundable, unless the item arrived damaged or wrong.

PINK Holiday Return Policy

During the holiday shopping season, the standard 30-day window is too short for gift-giving. PINK offers a holiday return policy extension to help.

• Purchase Dates: Items purchased between October 29, 2025, and December 24, 2025.
• Extended Deadline: These items can be returned until January 31, 2026.
• Condition: All standard eligibility rules (unworn, tags attached) still apply.

This extension is perfect for buying gifts early without worrying that the recipient won't be able to exchange them after the holidays.

Customer Support & Contact Information

If you have a complicated return, a lost package, or a damaged item, it is best to contact support directly.

• Live Chat: Available on the official website (fastest option).
• Phone: 1-800-411-5116 (US & Canada).
• Hours: Typically 8:00 AM – 12:00 AM EST.

For tips on returns at other major retailers, check out our guides on the That's So Fetch return policy or the Ace Hardware returns policy.

FAQ: PINK Return Policy

Can I return items to PINK without a receipt?

Yes, but you likely won't get a cash refund. No-receipt returns are typically processed as merchandise credit (store credit) valued at the item's lowest selling price. You will be asked to present a valid government ID to track your return history.

Can I return PINK online purchases in-store?

Yes! You can return items bought online at "PINK by Victoria's Secret" to any local PINK or Victoria's Secret store. This is the best way to avoid return shipping fees.

How long does a refund take?

For in-store returns, the refund is issued immediately. For mail returns, allow up to 5 business days for processing after the warehouse receives your package, plus additional time for your bank to post the funds.

What items are non-returnable at PINK?

Items marked as "Final Sale," gift cards, and garments that have been worn, washed, or had tags removed are non-returnable items. Swimwear and panties missing the hygiene strip will also be refused.

Does PINK charge a restocking fee?

No, there is no restocking fee for returning items. However, if you return by mail, the cost of the shipping label will be deducted from your refund.

Can I return a gift to PINK?

Yes. If you have the gift receipt, you will receive a merchandise card for the full purchase value. If you do not have a receipt, you may still receive store credit for the item's current lowest selling price.

How do I return a damaged or wrong item?

If you received a damaged item, contact customer support immediately. They will usually provide a free return label and ship a replacement so you don't have to pay for the mistake.

Are student discounts applicable to returns?

If you used a student discount or coupon, you will be refunded the actual amount you paid, not the full price of the item. The coupon value is forfeited once used.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Victoria's Secret / PINK website or with your local store. Information verified November 2025.

Found this helpful? Bookmark this page for the latest PINK return policy updates and check our other guides before your next purchase.