Welcome to our comprehensive guide on the roger dunn return policy. As part of the GlobalGolf family of brands, Roger Dunn Golf Shops provides golfers with a massive selection of equipment, apparel, and accessories. When you are investing in a new driver, a set of irons, or specialized golf shoes, you want to know what happens if the gear doesn't fit or perform as expected.
Shopping for golf equipment should be exciting, not stressful. Knowing your exact options for refunds, exchanges, or returning wrong items gives you the peace of mind to test out new gear confidently. This expert guide breaks down Roger Dunn's official return rules, detailing everything from the standard return window for new and used clubs to specific eligibility criteria.
We will walk you through step-by-step return processes for both in-store return and online return options, outline refund timelines, and explain any potential fees you might encounter. We will also address the most common questions shoppers ask, such as what to do if you need to make no-receipt returns, how holiday shopping affects your return timeline, and how to handle defective items.
Our goal is to provide maximum clarity so you can safely make your next Roger Dunn purchase. Please note that while this guide is highly detailed, return rules can sometimes change over time. (Information verified for 2026).
Overview of the Roger Dunn Return Policy
Roger Dunn Golf Shops aims to keep golfers happy and on the course. They offer a straightforward policy that applies whether you bought your items online at rogerdunn.com, globalgolf.com, or at a physical retail location.
Generally, most new and used items can be returned within 30 days of purchase, provided you have your original receipt and the item meets their strict condition guidelines.
Here is a quick summary table of the Roger Dunn Return Policy:
| Topic | Details |
|---|---|
| Return Window | 30 days from purchase date (in-store) or ship date (online). |
| Eligible Items | Must be in original condition. New items must be unused with tags; used items must be in the exact condition as purchased. |
| Return Methods | In-store at any Roger Dunn Golf Shop location, or mail-in for online orders (RMA required). |
| Refund Methods | Original payment method or store credit (in limited exceptions). |
| Non-returnable Items | Final sale items, gift cards, personalized/custom items, and new items missing original packaging. |
| Fees | Customer pays return shipping unless the store made an error. Used/damaged returns on new items may incur a restocking fee. |
Return Window & Eligibility Requirements
When returning expensive golf equipment, timing and item condition are everything. Here is a closer look at the specific timelines and rules required for a successful return.
Standard Return Window for Roger Dunn Purchases
Roger Dunn gives you a standard timeframe to decide if your new gear is right for you.
- New Golf Clubs & Equipment: You have exactly 30 days from the original ship date (if bought online) or the purchase date (if bought in-store) to return new items.
- Used Golf Clubs & Trade-Ins: Used items also carry a strict 30-day return window from the ship or purchase date.
- Apparel & Golf Shoes: Clothing and footwear must be returned within 30 days of the original purchase or shipment date.
If you are comparing policies, this 30-day window is fairly standard across specialty retailers, though it is shorter than the timeframe offered by some broader clothing retailers-for instance, you might find more flexible tag rules in the Brooks Brothers return policy.
Conditions for Accepted Returns
The condition of your item dictates whether your return will be accepted and whether you will get a full refund.
- New Items: To receive a full refund, new items must be returned in brand-new, unused, and original condition. This means you cannot take a new driver to the driving range, hit a bucket of balls, and then return it for a full refund. All original packaging, headcovers, wrenches, components, and manufacturer tags must be attached. If a new item shows any signs of use, Roger Dunn may classify it as a "used" return, which means you will not get your full money back, or the return may be rejected entirely.
- Used Items: If you purchased a used club, it must be returned in the exact same condition as when you bought it. You cannot add fresh scratches or sky marks to the crown and expect a full refund.
- Apparel & Shoes: Just like the Ross Dress for Less return policy, Roger Dunn requires that original tags be attached to all apparel. Clothing and shoes must be completely unworn, unused, and free of odors, stains, grass clippings, or damage.
- Proof of Purchase: A valid receipt, order confirmation email, or packing slip is mandatory.
- Gift Returns: If you received the item as a gift, having the original purchaser's order information or a gift receipt is highly recommended to ensure the return can be processed smoothly.
Special Conditions for Defective or Damaged Items
If your golf equipment fails due to a manufacturer defect, the rules change slightly:
- Damage Upon Delivery: If your online order arrives broken (e.g., a snapped shaft during transit), report it to customer service immediately upon receipt.
- Defective within 60 Days: If a club breaks or proves defective within 60 days of purchase, Roger Dunn and GlobalGolf will step in to help you process a manufacturer warranty claim.
- Defective After 60 Days: If a defect occurs after the 60-day mark, you must handle the warranty claim directly with the manufacturer (e.g., Callaway, TaylorMade, Titleist).
How to Return Items to Roger Dunn: Step-by-Step Guides
Whether you prefer walking into a pro shop or handling things from your living room, Roger Dunn provides multiple ways to send gear back.
[Insert Image Prompt Here: A graphic showing a golfer handing a golf club box to a shipping carrier on the left, and walking into a Roger Dunn retail store on the right, labeled "Two Easy Ways to Return."]
Option 1: In-Store Return Process
Taking your items back to a physical store is the fastest way to resolve an issue. You can return both in-store purchases and online orders at any local shop.
Step 1: Gather Your Items Ensure the item meets all eligibility criteria. Check that the club hasn't been hit, the tags are still on the apparel, and all original packaging (like club headcovers and torque wrenches) is included.
Step 2: Locate Proof of Purchase Find your original paper receipt, your digital order confirmation on your phone, or the packing slip that came in your shipping box.
Step 3: Visit a Roger Dunn Golf Shop Use the store locator on their website to find the nearest physical location.
Step 4: Speak with Staff Bring your item and proof of purchase to the checkout counter. An associate will inspect the gear and process your refund on the spot.
In-Store Return Checklist:
- [ ] Is the item in its eligible, original condition?
- [ ] Are all original tags and packaging included?
- [ ] Do you have your receipt or order number ready?
Option 2: Mail-In Return Process (For Online Purchases)
If you bought your clubs or apparel online at rogerdunn.com or globalgolf.com, the mail-in process is highly structured.
Step 1: Obtain a Return Merchandise Authorization (RMA) You cannot simply mail a box back to the warehouse. You must access the online return portal (usually found on the GlobalGolf website) and follow the prompts to generate an RMA number.
Step 2: Package Your Item Securely Golf clubs are fragile in transit. Use the original long box if possible, or find a sturdy alternative. Pack the item securely so it doesn't rattle. Be sure to include all accessories, headcovers, and the printed RMA form inside the box.
Step 3: Attach Your Return Label
- Free Label: If the return is due to a Roger Dunn error (they sent a right-handed club instead of a left-handed one, or the item is defective), they will provide a free prepaid label.
- Paid Label: If you are returning because you changed your mind or ordered the wrong flex, you are responsible for shipping. You can purchase a prepaid label through their portal (the cost is deducted from your refund) or ship it via your own preferred carrier.
Step 4: Ship Your Package Drop the box off at the designated carrier location (typically FedEx if using their generated labels) and keep your drop-off receipt for tracking.
Mail-In Return Checklist:
- [ ] Has an RMA number been generated?
- [ ] Is the item securely packaged with all parts included?
- [ ] Is the return label securely taped to the outside?
- [ ] Have you noted the tracking number?
Refunds & Processing Time
Waiting for a refund on an expensive golf purchase can be nerve-wracking. Here is what to expect regarding your refund method and timeline.
Roger Dunn Refund Methods
In almost all cases, refunds are issued back to the original form of payment used for the purchase. If you paid with a Visa credit card, the money goes back to that exact Visa card.
In some specific cases-such as a gift return where you do not want the original purchaser to get the money back, or if a receipt is completely lost but a manager approves an exception-the store may issue store credit or a gift card. However, this is not the standard protocol.
Understanding Your Refund Timeline
The processing time for a mail-in return requires a bit of patience:
- Return Receipt (3-5 Business Days): Once your package arrives at the loading dock, it takes the warehouse team a few days to unpack it, inspect the club or apparel, and ensure it meets the return conditions.
- Refund Issuance (7-10 Business Days): After the warehouse approves the return, it usually takes an additional 7-10 business days for the refund to be formally posted to your financial account.
- Bank Processing: Remember that your specific bank or credit card company may take a few extra days to display the funds on your statement.
When Refunds May Be Delayed or Denied
To ensure you get your money back smoothly, avoid these common pitfalls:
- Returning a club that has clearly been hit on the course or driving range.
- Sending back shoes or apparel without the original tags.
- Missing original packaging or included components (like a specialized wrench).
- Mailing an item back without first generating an RMA number.
Roger Dunn Exchange Policy
The exchange policy at Roger Dunn depends heavily on how you shopped.
- In-Store Exchanges: If you bought a polo shirt that is too small, taking it to a physical Roger Dunn location is the easiest way to exchange it. As long as the item meets the return eligibility (unworn, tags attached, within 30 days, with receipt), you can swap it for the right size right at the register.
- Online Exchanges: Roger Dunn generally processes online exchanges by treating them as standard returns. You will need to mail the original item back for a refund and place a completely new, separate order for the correct item. This ensures you secure the new inventory immediately before it sells out.
Items That Cannot Be Returned to Roger Dunn
Not everything in the pro shop is eligible for a refund. To protect their inventory and hygiene standards, Roger Dunn considers several categories as non-returnable items:
- Final Sale Items: Anything explicitly marked as "Final Sale" or "Clearance" on the receipt or website cannot be returned or exchanged under any circumstances. (This is a common retail rule; you'll see similar restrictions in the Ross return policy).
- Gift Cards: Both physical and digital gift cards are strictly non-returnable and cannot be redeemed for cash.
- Personalized and Custom Items: If you custom-order a set of irons with modified shafts, unique lie angles, or have your name stamped on a wedge, the item is yours permanently. Custom-built and personalized products cannot be returned unless they arrive with a verifiable manufacturer defect.
- Items Missing Packaging: New items returned without all original packaging, components, or tags may be rejected entirely at the staff's discretion.
Fees, Deductions & Exceptions
Nobody likes surprise fees. Here is a transparent look at what deductions you might face during a return.
Restocking Fees
While Roger Dunn does not charge a blanket restocking fee on standard, eligible returns, they protect themselves against gear that has been devalued.
If you return a "new" golf club that shows visible signs of use (ball marks on the face, scratches on the sole), the store reserves the right to charge a substantial restocking fee or deduct value from your refund to account for the item's depreciated, now-used condition.
Return Shipping Fees
If you buy an item online and decide you just don't like it or it doesn't fit, return shipping costs are your responsibility.
If you choose the convenience of using the prepaid return label provided through their online portal, the exact cost of that shipping label will be deducted directly from your final refund total.
When are fees waived? If Roger Dunn made a mistake-such as shipping you a stiff flex shaft instead of a regular flex, or if the item arrived visibly damaged-they will waive the return shipping costs entirely.
Roger Dunn Holiday or Extended Return Policies
During the peak holiday shopping season, many retailers extend their return windows so gifts bought in November can still be returned in January.
The standard Roger Dunn policy does not permanently state a specific holiday return policy. However, any seasonal extensions or special holiday return windows are typically announced separately through promotional banners on the GlobalGolf and Roger Dunn websites during November and December. If you are buying a holiday gift, it is highly recommended to ask a store associate or check the website for explicit holiday deadlines before completing your purchase.
Roger Dunn Customer Support Information
If you have a complicated return scenario or a warranty claim, reaching out to customer support is your best bet. Because Roger Dunn is part of the GlobalGolf family, their customer service is handled centrally.
- Customer Service Phone: 1-866-843-0262
- Online Contact Form: Available via the customer service page at globalgolf.com/customer-service/contact/
- Live Chat: Typically available on the website during active business hours.
-
Operating Hours (PST):
- Monday - Friday: 6:00 AM - 5:00 PM
- Saturday - Sunday: 7:00 AM - 3:30 PM
Tip for faster service: Before you call or start a chat, have your exact order number, the specific item details, and a clear reason for the return ready to go.
Frequently Asked Questions (FAQs) About Roger Dunn Returns
Can I return items to Roger Dunn without a receipt?
Attempting no-receipt returns is very difficult. A valid receipt, order confirmation, or packing slip is strictly required. Without proof of purchase, your return may be denied entirely. In rare cases, at a store manager’s discretion, you might be offered an exchange or store credit for the current lowest selling price, but you should not rely on this.
What if I received a damaged or defective item from Roger Dunn?
If an item is damaged in transit, report it immediately upon delivery. If a club proves defective within 60 days of purchase, Roger Dunn’s customer service will help you process a manufacturer's warranty claim. After 60 days, you must deal with the manufacturer (e.g., Ping, Cobra) directly.
How long does a refund from Roger Dunn take?
Once the warehouse receives your mailed return, it takes 3-5 business days to process the item. After that, expect an additional 7-10 business days for the funds to officially post back to your credit card or original payment method.
Can I return an item purchased online to a Roger Dunn store?
Yes. Any item purchased online at rogerdunn.com or globalgolf.com can be returned easily to a physical Roger Dunn Golf Shop. Just be sure to bring your physical packing slip or digital order confirmation.
Do I need the original packaging to return an item?
Yes, absolutely. For new items, all original packaging, headcovers, wrenches, manuals, and manufacturer tags must be included. Returning a product without them will likely result in a rejected return or a heavy restocking fee.
Can I return a used golf club to Roger Dunn?
Yes, used golf clubs can be returned within 30 days of the purchase or ship date. However, the vital rule is that the club must be returned in the exact same condition as when you purchased it.
What is Roger Dunn's policy for gift returns?
While there isn't a separate policy strictly for gifts, it is highly recommended to have a gift receipt or the original purchaser's order number. Standard refunds typically revert to the original buyer's credit card. If you have a gift receipt, the store may be able to issue store credit instead.
Who pays for return shipping if I change my mind?
If you are returning an item simply due to customer preference (you didn't like the color, ordered the wrong size, etc.), you are responsible for paying the return shipping costs. If you use their provided label, the cost is deducted from your refund.
Does Roger Dunn charge a restocking fee?
They do not charge a fee for standard, eligible returns. However, if you return a brand-new club that has been hit or an item missing its packaging, they may charge a restocking fee or deduct value based on the item's depreciated condition.
What items are non-returnable at Roger Dunn?
Final sale merchandise, custom-ordered or personalized golf clubs, custom-embroidered bags, and gift cards are all strictly non-returnable.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Roger Dunn or GlobalGolf website or with your local store manager. Information verified April 2026.
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