Ross-Simons Return Policy: Your Complete Guide to Easy Returns & Refunds (2026 Update)
Buying fine jewelry online is a big decision, and sometimes a piece just doesn't look the way you expected when you try it on at home. Whether the ring is the wrong size, the necklace isn't your style, or an item arrived damaged, understanding the Ross-Simons return policy gives you the peace of mind you need to shop confidently.
This guide breaks down everything you need to know about returning items to Ross-Simons. We will cover how long you have to make a return, what condition your jewelry must be in, what fees you might face, and the step-by-step process for sending your items back.
(Note: Information in this guide is based on the latest available policies and has been verified for 2026. Policies may change, so always double-check with the retailer.)
1. Overview of Ross-Simons Return Policy
The Ross-Simons return policy is generally very customer-friendly, giving you a reasonable amount of time to decide if you want to keep your jewelry. If you follow their rules regarding the condition of the item and keep all your paperwork, getting a refund is a smooth process.
Ross-Simons Return Policy Overview
| Topic | Details |
|---|---|
| Return Window | 30 days from the date of shipment |
| Eligible Items | Unworn, unaltered, in original condition with all tags, packaging, and certificates |
| Return Methods | Primarily online/mail-in via prepaid label; limited in-store options if applicable |
| Refund Methods | Original form of payment; store credit for gift returns without an invoice |
| Non-returnable Items | Personalized/engraved items, final sale items, pieces altered by a third party |
| Fees | Generally no restocking fee; return shipping is often free with their label; $150 fee for lost diamond certificates |
2. Return Window & Eligibility
If you are not totally satisfied with your purchase, the standard Ross-Simons return window allows you to send items back within 30 days from the date of shipment. Missing this 30-day deadline usually means your return will be denied, so it is important to act quickly.
Essential Conditions for Accepted Returns
Because you are dealing with fine jewelry, Ross-Simons is very strict about the condition of returned items. To guarantee your return is accepted, ensure the following:
- Unworn and Unaltered: The jewelry must look brand new. It cannot have scratches, nicks, or show any signs of wear. If you take a ring to a local jeweler to be resized, it is no longer eligible for a return to Ross-Simons.
- Original Packaging: You must include the original jewelry box, protective sleeves, and any attached price tags.
- Important Certificates: If your piece came with a diamond or gemstone certificate, you must include it in your return package.
- Proof of Purchase: You need your original invoice, order confirmation email, or a gift receipt.
Tip for shoppers: Before you try on your new jewelry, avoid wearing lotions, perfumes, or harsh chemicals that could accidentally damage the finish.
3. How to Return Items to Ross-Simons
Most customers will complete an online return by mailing their items back, as Ross-Simons operates primarily as an e-commerce retailer.
How to Return Items to Ross-Simons Online (By Mail)
- Initiate the Return: Contact Ross-Simons Customer Service or log into your online account to start the process and request a return authorization.
- Fill out the Return Form: Locate the return form that was included in your original package and fill it out completely.
- Pack Your Jewelry Securely: Place the unworn item back into its original jewelry box. Put the jewelry box, the return form, your invoice, and any gem certificates into a sturdy shipping box. Use bubble wrap so the item does not rattle around.
- Attach the Prepaid Label: Ross-Simons typically provides a prepaid return shipping label in the original box or via email. Stick this label securely to the outside of your package.
- Ship It Back: Drop the package off at the designated shipping carrier (such as USPS, UPS, or FedEx) as indicated on your label. Always ask for a drop-off receipt so you have proof of tracking.
In-Store Returns
While Ross-Simons is famous for its catalog and website, if you happen to live near one of their rare physical retail locations, an in-store return might be possible. You must bring the unworn item, all original packaging, and your printed invoice or order confirmation.
(Image Prompt: A clean, well-lit photo of a person carefully placing a diamond ring inside a Ross-Simons branded jewelry box, getting ready to pack it into a shipping box with a return label nearby.)
4. Refund Methods & Processing Time
Once you mail your jewelry back, you are likely wondering when you will get your money. The standard refund method at Ross-Simons is a credit back to your original form of payment (such as your Visa, Mastercard, or PayPal account).
Typical Processing Timelines:
- Internal Processing: Once the Ross-Simons returns department receives your package, it usually takes 1 to 2 business days for their team to inspect the jewelry and approve the return.
- Bank Processing: After Ross-Simons issues the refund, it takes an additional 3 to 5 business days for your bank or credit card company to post the funds to your account.
Overall, expect the total processing time to be about a week to ten days from the moment you drop off your package at the post office.
5. Exchange Policy
If you love a ring but need a size 7 instead of a size 6, you will need to utilize their exchange policy.
You can easily exchange items for a different size, color, or even a completely different piece of jewelry. When you fill out your return form, simply indicate the new item you want.
- If the new item costs more than your original purchase, Ross-Simons will charge your card for the difference.
- If the new item costs less, they will refund the difference to your original payment method.
If you are in a rush to get the new item, the fastest method is often to return the original item for a full refund and place a brand-new order online immediately.
6. Non-returnable or Restricted Items
While Ross-Simons accepts most items back, there are a few strict exceptions. The following non-returnable items will be sent back to you without a refund:
- Personalized or Engraved Jewelry: Any item that has been custom engraved with initials, names, or special dates is a final sale.
- Custom Orders: Special request pieces that were built specifically for you.
- Altered Items: If you took a necklace to a third-party jeweler to have the clasp changed or a ring resized, Ross-Simons will no longer accept it.
- Final Sale & Clearance: Items clearly marked as "Final Sale" on the website cannot be returned or exchanged.
- Gift Cards: Digital and physical gift cards are non-refundable.
Note: If a personalized or final sale item arrives broken or defective from the factory, contact customer service immediately. They will make exceptions for damaged goods.
7. Fees, Deductions & Exceptions
Nobody likes hidden fees when returning a product. Fortunately, Ross-Simons is very transparent about what you might owe.
- Return Shipping Costs: Generally, return shipping is free for customers within the contiguous United States if you use the prepaid label provided by Ross-Simons. However, if you choose to ship the item back using your own carrier, you must pay for postage and insurance yourself. International return shipping is always paid by the customer.
- Restocking Fees: Ross-Simons does not charge a standard restocking fee for normal returns.
- Lost Certificate Fee: This is the biggest exception. If you buy a certified diamond and lose the diamond certificate, Ross-Simons will charge you a hefty $150 replacement fee, which will be deducted from your refund. Always keep your paperwork safe!
- Original Shipping: The shipping fee you paid to have the item originally delivered to you is non-refundable.
8. Holiday & Extended Return Policies
Buying a Christmas gift in November? You won't be limited to the standard 30-day window.
Ross-Simons typically offers an extended holiday return policy. Items purchased during the peak holiday shopping season (usually between November 1st and December 31st) can often be returned well into January of the following year.
Because the exact dates shift slightly from year to year, always check the homepage of the Ross-Simons website in November to confirm the exact cut-off date for holiday returns.
9. Customer Support & Contact Information
If you lost your return label, received a damaged earring, or have questions about a refund, the Ross-Simons customer support team is highly responsive.
- Phone: 1-800-835-0919 (Toll-Free in the US)
- Email/Web: Visit the "Contact Us" page on ross-simons.com to use their email form.
- Live Chat: Available directly on their website during business hours.
Operating Hours (EST):
- Monday - Friday: 8:00 AM - 10:00 PM
- Saturday: 9:00 AM - 5:00 PM
- Sunday: 11:00 AM - 7:00 PM
Tip: Have your order number ready before you call so the representative can pull up your account immediately.
Confused About "Ross" vs "Ross-Simons"?
It is incredibly common for shoppers to confuse Ross-Simons (the fine jewelry retailer) with Ross Dress for Less (the discount department store).
If you are actually looking to return clothing, shoes, or home goods, you are in the wrong place! Please check out our dedicated guide to the Ross Dress for Less return policy or our standard Ross return policy page. Alternatively, if you are shopping for high-end clothing, you might find our Brooks Brothers return policy guide helpful.
10. Ross-Simons Return Policy FAQ
Can I return items to Ross-Simons without a receipt?
For no-receipt returns, the process is stricter. If you received an item as a gift and do not have the original invoice, Ross-Simons will usually issue your refund in the form of a merchandise credit (store credit) rather than cash.
How long does a refund from Ross-Simons take?
Once your package is delivered to their warehouse, it takes 1 to 2 days for inspection, plus an additional 3 to 5 business days for your bank to process the refund. Expect the whole process to take 7 to 10 days from the day you mail it.
Does Ross-Simons charge a restocking fee?
No, Ross-Simons does not charge a standard restocking fee. However, if you are returning a certified diamond and fail to include the original diamond certificate, they will deduct a $150 replacement fee from your refund.
What items are non-returnable at Ross-Simons?
You cannot return items that have been personalized, custom-engraved, marked as "Final Sale," or any jewelry that has been worn, scratched, or resized by a third-party jeweler.
Do I have to pay for return shipping?
If you are located in the contiguous United States and use the prepaid return label provided by Ross-Simons, return shipping is usually free. If you use your own carrier or are shipping internationally, you must cover the costs.
How do I return a damaged or wrong item?
If your jewelry arrives broken or you receive the wrong item, do not use the standard return label immediately. Call Ross-Simons customer service at 1-800-835-0919 right away. They will document the damage and provide specific instructions for a free return or replacement.
Can I return an item if I took the tags off?
To guarantee a full refund, all original tags, protective packaging, and certificates must be included with the item. If you have removed the tags but still have them, place them in the box. If tags are completely missing, your return may be delayed or denied.
Can I return a gift to Ross-Simons?
Yes. If you have a gift receipt, you can return the item. However, instead of refunding the original buyer's credit card, Ross-Simons will typically provide you with a merchandise credit to use on future purchases.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Ross-Simons website or with customer service. Information verified April 2026.
Found this helpful? Bookmark this page for the latest Ross-Simons return policy updates and check our other guides before your next online jewelry purchase.
