Second Swing Return Policy: 2026 Returns, Refunds, and Exchanges Guide
Golf club purchases represent a significant financial investment, and nothing is more frustrating than buying a new driver or iron set only to find out it doesn’t match your swing. Because finding the right equipment is so crucial to your game, understanding the Second Swing return policy before you buy can save you both money and headaches.
Second Swing Golf offers one of the most unique and flexible return programs in the golf retail industry. However, it operates on a dual-track system: one policy for unused items and a completely different set of rules for clubs you’ve tested on the course. Navigating their famous 30-Day Playability Guarantee, avoiding hidden shipping deductions, and understanding restocking charges can be confusing for even the most experienced shoppers.
This comprehensive 2026 guide covers everything you need to know about the Second Swing return policy, including eligibility requirements, refund timelines, excluded items, and step-by-step instructions for mailing your clubs back securely.
Disclaimer: Return policies may change over time. This guide is based on the latest available policy data verified for 2026.
Overview of the Second Swing Return Policy
To avoid unexpected deductions, shoppers must understand that Second Swing processes returns based on the condition of the equipment. If you keep the shrink wrap on, you qualify for a standard return. If you hit the club, you fall under the Playability Guarantee.
Here is a quick-reference guide to how both policies compare:
| Topic | Standard Return (New/Unused) | 30-Day Playability Guarantee (Used/Played) |
|---|---|---|
| Return Window | 30 days from purchase or delivery | 30 days from purchase or delivery |
| Eligible Items | Brand new, shrink-wrapped, tags attached | Used or tested (no excessive damage) |
| Return Methods | In-store drop-off or Mail-in | In-store drop-off or Mail-in |
| Refund Methods | Original payment method | 100% Store Credit (e-Gift Card) |
| Non-returnable Items | Custom-built clubs, opened electronics | Custom-built clubs, altered shafts |
| Fees | $15.00 return shipping (if using their label) | $15.00 return shipping + 20% restocking fee (if demanding a cash refund instead of credit) |
Return Window & Eligibility
If you are not fully satisfied with your purchase, the Second Swing return window gives you 30 days to decide. For in-store purchases, the clock starts on the day you buy the item. For online orders, the 30-day countdown begins on the day your package is officially marked as delivered by the carrier.
Standard Returns for New Items
To receive a full refund back to your original credit card or payment method, your items must be in pristine, brand-new condition.
- Golf Clubs: The original manufacturer’s plastic shrink-wrap must remain intact on both the clubhead and the grip.
- Apparel and Shoes: Must be unworn, unwashed, and have all original retail tags firmly attached.
- Accessories: Must be in their original, unopened packaging.
Crucial Tip: If you purchase a brand-new club, remove the plastic, and hit it even a single time on the driving range, it is no longer considered "new." It automatically transitions to the Playability Guarantee rules.
The 30-Day Playability Guarantee for Used Items
Second Swing understands that you need to hit a golf club to know if it actually improves your game. Under the 30-Day Playability Guarantee, you are fully allowed to test used clubs on the course.
If the club doesn't work out, you can return it within 30 days for 100% store credit. However, to qualify, the club cannot show signs of excessive abuse or structural damage that wasn't there when you bought it. Examples of damage that will void your return include:
- Deep sky marks or heavy paint chips on the crown of a driver.
- Dents, cracks, or broken hosel adapters on shafts.
- Heavy rock gouges on the soles of irons or wedges.
How to Return Items to Second Swing
Whether you bought your gear online or at a physical store, Second Swing provides multiple ways to send items back.
In-Store Returns
An in-store return is the fastest and cheapest way to handle your equipment, as it completely avoids shipping fees.
- Gather your eligible items and ensure they are within the 30-day timeframe.
- Bring your original receipt, invoice, or the online order confirmation email on your phone.
- Bring the original credit or debit card used for the purchase.
- Visit any physical Second Swing retail location. A staff member will inspect the club's condition and process your refund or issue your store credit immediately.
Online Returns (Mail-In)
If you do not live near a retail location, starting an online return is a straightforward process. You must obtain a Return Merchandise Authorization (RMA) before shipping any clubs back.
- Start the Process: Navigate to the official Second Swing Online Return Portal. Enter your order number and zip code to pull up your purchase history.
- Select Your Items: Choose the club or item you wish to return and specify the reason (e.g., "Standard Return" or "Playability Guarantee").
- Get Your RMA: Submit the request to generate your RMA number and print your authorization slip.
- Pack the Box: Place the clubs securely in the original shipping box. Pro tip: Wrap the clubheads in bubble wrap or newspaper to prevent them from rattling and suffering transit damage.
- Attach the Label: Print the prepaid FedEx return label provided by the portal and tape it over any old shipping barcodes on the box.
- Drop Off: Take the securely sealed box to any authorized FedEx drop-off location and keep your drop-off receipt for tracking purposes.
If you prefer to use your own shipping carrier (like UPS or USPS), you can pay for postage yourself and ship the box directly to:
Second Swing Golf Returns
2412 University Ave SE
Minneapolis, MN 55414
Refund Methods & Processing Time
Understanding how you will be paid back is the most critical part of the Second Swing return policy.
Refund Methods
Your specific refund method depends entirely on the condition of the returned item:
- Original Payment Method: If you return a brand-new, unused item, or a used item that you did not hit, you will receive a refund to your original credit card, debit card, or PayPal account.
- Store Credit: If you hit or tested the club, your refund will be issued as a 100% store credit via a Second Swing e-gift card.
Processing Time
Once FedEx drops your package off at the Minneapolis warehouse, the processing time typically takes 2 to 4 business days. During this window, technicians will unpack the box and inspect the club to verify its condition.
Once approved, store credit e-gift cards are emailed to you instantly. If you are receiving a refund to your bank or credit card, please allow an additional 3 to 5 business days for the funds to clear your financial institution.
Exchange Policy
Second Swing features a generous exchange policy designed to help you swap out the wrong club for the right one. The exchange window mirrors the standard return window of 30 days.
However, there is a strict limitation to prevent policy abuse. To stop golfers from continuously "renting" clubs by exchanging them month after month, Second Swing limits the Playability Guarantee to one exchange per original transaction.
If you want to try out a club but want to explore other major retailers with similar swap programs, check out our guide on the Golf Galaxy Return Policy or the PGA Tour Superstore Return Policy to compare your options.
Non-returnable or Restricted Items
Not everything you buy from Second Swing can be returned. The following categories are considered non-returnable items and are strictly final sale:
- Custom-Built Clubs: Any golf club that was built or modified to your specific custom requests is ineligible for return. This includes custom loft and lie adjustments, custom aftermarket shafts, and customized grip buildups installed post-purchase. (For comparison on how other brands handle custom gear, read our Callaway Return Policy Full Refund & Exchange Guide).
- Opened Electronics: GPS watches, laser rangefinders, and personal launch monitors cannot be returned once the manufacturer's seal is broken or the device has been registered/activated online.
- Personalized Gear: Custom-stamped wedges, custom logo golf balls, and monogrammed apparel.
- Gift Cards: Both physical and digital e-gift cards cannot be returned or redeemed for cash.
Fees, Deductions & Exceptions
Golf club boxes are considered oversized freight by shipping companies, which means returns can get expensive. Second Swing outlines specific fees to be aware of:
Return Shipping Deductions
Second Swing does not offer free mail-in returns. If you choose to use the convenient FedEx label generated in their online portal, a flat return shipping fee of $15.00 will be deducted from your final refund or store credit.
While paying for shipping is annoying, this is actually a massive cost-saver. If you try to ship a 48-inch driver box on your own via FedEx or UPS retail locations, it can easily cost between $25 and $45. Using their $15.00 flat-rate label is highly recommended.
Restocking Fees
You will only encounter a restocking fee in one specific scenario. If you purchase a club, play with it on the course, and then demand a cash refund back to your credit card instead of accepting store credit, Second Swing will deduct a 20% restocking fee from your total payout. To avoid this steep penalty, always opt for the 100% store credit when returning played clubs.
Exception: If Second Swing accidentally ships you the wrong item, or if the club arrives with structural damage not noted in the online listing, all shipping and restocking fees are fully waived.
Holiday & Extended Return Policies
To accommodate gift-givers during the busy winter season, Second Swing offers an extended holiday return policy.
If you purchase a gift between November 1 and December 25, the standard 30-day window is paused. These items are eligible for return or exchange all the way through January 25 of the following year. All standard rules regarding unused condition, store credit for played clubs, and non-returnable custom items still apply during this extended period.
Customer Support & Contact Information
If your return is rejected, your package goes missing in transit, or you simply need help picking out a replacement club, the Second Swing customer support team is highly responsive.
- Phone Support: Call (612) 216-4152 to speak directly with a club-fitting specialist.
- Email / Contact Form: Available via the official Second Swing Contact Page on their website.
- Live Chat: Accessible on the bottom corner of their website homepage.
- Operating Hours: Representatives are available Monday through Friday, from 9:00 AM to 5:00 PM Central Standard Time (CST).
Make sure you have your order number ready before reaching out so the team can locate your purchase history quickly.
Frequently Asked Questions
Can I return a club to Second Swing if I have played with it?
Yes! Under the 30-Day Playability Guarantee, you can hit and test a club. If it doesn't fit your swing, you can return it within 30 days for 100% store credit. However, if you insist on a cash refund to your original credit card for a club you have hit, a 20% restocking fee will apply.
Does Second Swing offer free returns?
No, mail-in returns are not free. If you use their prepaid shipping label, a flat fee of $15.00 will be deducted from your refund. However, physical in-store drop-off returns are completely free of charge.
What is the Second Swing return policy for eBay purchases?
Items purchased via Second Swing's official eBay store must be initiated through eBay's return portal, not the Second Swing website. The 30-Day Playability Guarantee generally does not apply to eBay purchases unless it is explicitly stated in that specific eBay listing's terms.
Can I return custom-built clubs to Second Swing?
No. Clubs built or altered to custom specifications (such as custom lengths, bent lie angles, or non-standard grips ordered post-purchase) are classified as final sale and cannot be returned.
Can I make no-receipt returns at a Second Swing store?
While having your receipt or order confirmation email is always best, no-receipt returns are often possible in-store. A staff member can usually look up your purchase in their point-of-sale system using your customer profile name, email address, or the credit card you swiped during the transaction.
What happens if my used club breaks shortly after purchase?
New clubs are fully covered under the original manufacturer’s warranty. Used clubs do not carry a warranty; however, if a pre-owned club breaks under normal playing conditions shortly after purchase, contact customer service immediately to discuss possible repair or replacement options.
Can I use the Playability Guarantee multiple times?
No. To prevent rental looping and policy abuse, Second Swing strictly limits the Playability Guarantee to one exchange per original transaction.
How do I return a damaged or wrong item?
If your item arrives damaged in transit or is not what you ordered, contact customer service at (612) 216-4152 immediately. They will issue a specialized RMA and waive all return shipping and restocking fees to correct the error.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Second Swing website or with your local store. Information verified April 2026.
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