Callaway Return Policy (2025 Update)
Golf is a game of precision, and sometimes the gear you order just doesn't feel right once you have it in your hands. Whether you ordered a driver that doesn't suit your swing or a polo shirt that’s a size too small, understanding the Callaway return policy is essential to getting your money back.
Navigating returns can be tricky because Callaway has different rules depending on whether you bought Callaway Apparel, new golf equipment, or Callaway Golf Pre-Owned items. This guide breaks down every deadline, condition, and step you need to know to process a refund or exchange smoothly.
We have verified this information as of late 2025 to ensure you have the most current details on return windows, fees, and holiday extensions.
Callaway Return Policy Overview
Before packing up your clubs or clothing, check this quick summary to see where your return stands.
| Topic | Details |
|---|---|
| Return Window | 30 days for Apparel & New Gear; 15 days for Pre-Owned. |
| Condition | Items must be unused, unwashed, and unplayed. |
| Return Method | Online return portal (Apparel) or RMA request (Pre-Owned). |
| Refund Method | Original payment method or store credit (Gift Card). |
| Fees | No restocking fee; return shipping is usually paid by the customer. |
| Processing Time | Up to 3 weeks after Callaway receives the return. |
Return Window & Eligibility Requirements
The single most important rule in the Callaway return policy is timing. The clock starts ticking differently depending on what you bought.
Return Windows by Product Category
- Callaway Apparel: You have 30 days from the date of purchase to return items.
- New Golf Gear (Clubs, Balls, Accessories): You have 30 days from the shipment date to return new products bought directly from Callaway Golf.
- Callaway Golf Pre-Owned: This window is much shorter. You only have 15 days from the shipment date to initiate a return.
Eligibility Conditions for Returns
To qualify for a full refund, your items must meet strict condition requirements. Callaway is very specific about "usage."
- Unused & Unplayed: This is the big one for golfers. You generally cannot take a new or pre-owned club to the range, hit balls with it, and then return it for a full refund. Pre-owned clubs must be returned in the exact same condition they were sold in.
- Apparel Standards: Clothing must be unworn, unwashed, and undamaged. All original tags must still be attached.
- Documentation: A valid proof of purchase, such as your original receipt or order number, is required.
- Packaging: Items should be returned in their original packaging with all accessories included.
Tip: If you buy items from third-party retailers (like large sports stores), their policy applies, not Callaway's direct policy. For example, if you bought gear elsewhere, check guides like the Nebraska Furniture Mart return policy for general return expectations on large items, though specific retailer policies will vary.
How to Return Items to Callaway
The process for sending items back depends on whether you are returning clothing or hard goods (clubs). Follow these steps to ensure your return is approved.
Online Return Process (Apparel)
For Callaway Apparel, the process is streamlined through their digital portal.
- Visit the Portal: Go to the Callaway Apparel website and locate the "Returns" footer link.
- Lookup Order: Enter your Order ID and the Email Address used to place the order.
- Select Items: Choose the items you wish to return and the reason (e.g., wrong size, didn't like fit).
- Print Label: Once approved, you will be able to print a return shipping label. Note that for some returns, the cost of the label may be deducted from your refund.
- Pack & Ship: Place the unused items in the box, attach the label, and drop it off at the carrier indicated on the label.
Returns for Pre-Owned Clubs (RMA Required)
Returning pre-owned clubs requires a manual step because Callaway needs to authorize the return first.
- Do Not Just Ship It: You cannot just mail a club back without notice. You need a Return Merchandise Authorization (RMA).
- Contact Support: Call Callaway Golf Pre-Owned customer service or email them to request an RMA number.
- Receive Instructions: They will provide the RMA number and the specific address for the return center.
- Write the RMA: clearly write the RMA number on the outside of the box. Packages without an RMA may be refused or delayed.
- Ship It: You are responsible for shipping the club back. We recommend using a trackable shipping method (UPS/FedEx) and insuring the package, as Callaway is not responsible if it gets lost.
In-Store Return Process
If you purchased an item directly from a Callaway owned-and-operated retail location, you may be able to return it there. However, items purchased online are generally expected to be returned via mail unless stated otherwise on your packing slip.
- Bring the item in its original condition.
- Present your receipt or order confirmation email.
- Bring the original credit card used for the purchase.
Refund Methods & Processing Time
Once you drop your package in the mail, you might be wondering when you'll see your money.
How You Get Paid
Refunds are strictly issued to the original payment method.
- If you paid by credit card, the money goes back to that card.
- If you used a gift card, you will typically receive a new gift card or store credit.
Processing Timeline
Callaway’s warehouse team needs to inspect every return to ensure clubs haven't been hit and clothes haven't been worn.
- Processing Time: Allow up to 3 weeks (15 business days) from the time you mail your return for it to be received and processed.
- Bank Posting: Once Callaway initiates the refund, it may take your bank an additional 3–7 business days to show the funds in your account.
Note on Shipping Costs: Original shipping and handling fees are non-refundable. If you paid $15 for expedited shipping to get your clubs fast, you will not get that $15 back.
Exchange Policy
Callaway does not have a fully automated "direct exchange" system for all products.
- Apparel: You can often select an exchange size through the return portal if inventory allows.
- Golf Clubs: Because stock varies (especially with pre-owned clubs), the standard practice is usually to return the unwanted item for a refund and place a brand-new order for the correct item. This ensures you get the gear you want before it sells out.
If you are looking for flexibility similar to fashion retailers, you might find the Micas return policy guide interesting for comparison, but note that golf equipment exchanges are generally more rigid due to the high value of the items.
Non-Returnable or Restricted Items
Not everything Callaway sells can be sent back. To avoid a denied return, check this list of non-returnable items:
- Final Sale Items: Any product marked as "Final Sale" at the time of purchase is yours to keep. No returns or exchanges are allowed.
- Personalized/Custom Items: Golf balls with custom text or clubs built to custom specs (that are not standard stock) are often ineligible for return unless they are defective.
- Used or Damaged Items: If you took the plastic off the head of the driver and hit 50 balls at the range, it is now considered "used." Callaway Golf Pre-Owned does not accept returns on clubs that have been played after you received them (unless part of a specific trade-in program).
- Gift Cards: These cannot be returned or redeemed for cash.
Fees, Deductions & Exceptions
While some companies charge a restocking fee, Callaway generally does not, provided the items are in new condition. However, there are costs to keep in mind.
Return Shipping Costs
- Pre-Owned: The customer is responsible for return shipping costs. You must pay the carrier (UPS/FedEx) directly to send the club back.
- Apparel: Depending on the region and promotion, a prepaid label might be provided, but often a flat fee is deducted from your refund to cover this label.
- International: International customers are responsible for shipping, duty, and tax implications on returns.
If you are used to peer-to-peer selling platforms where shipping rules vary, like in the Depop return policy, you will find Callaway is more standardized but still places the shipping cost burden on the buyer for hard goods.
Holiday & Extended Return Policies
Golf gear makes a great gift, and Callaway offers a generous holiday extension to account for this.
For the 2025 Holiday Season:
- Eligibility: Items purchased between November 1, 2025, and December 31, 2025.
- Extension: These items may be returned until January 31, 2026.
- Condition: All standard rules (unused, tags on) still apply.
This extension applies primarily to Callaway Apparel. Always double-check the specific banner on the website for hard goods extensions, as they can sometimes differ.
Customer Support & Contact Information
If you have a complex issue, such as a defective club or a missing refund, it is best to contact Callaway directly.
- Callaway Golf Customer Service Phone: 1-888-382-9525
- Apparel Support Email: support@g.callawayapparel.com
- Hours: Generally Monday–Friday during standard business hours (PST).
Pro Tip: Before you call, have your order number and the specific product name ready. If you are calling about a defect, take photos of the damage beforehand, as they will likely ask for them.
FAQ: Common Callaway Returns Questions
Can I return items to Callaway without a receipt?
It is difficult to return items without a receipt or order number. Because Callaway requires proof of purchase to verify the item wasn't bought from a third-party retailer, you will need your order confirmation email. If you received a gift, ask the giver for the order number or gift receipt to facilitate an exchange or store credit.
How long does a refund from Callaway take?
A refund typically takes up to 3 weeks total. This includes the time for the package to travel back to the warehouse, 3–5 days for the warehouse to inspect the items, and another 3–7 days for your bank to post the credit to your account.
Does Callaway charge a restocking fee?
Callaway generally does not charge a restocking fee for items returned in new, unused condition within the return window. However, you will not be refunded for the original shipping cost, and you usually have to pay for return shipping.
Can I return used golf clubs to Callaway?
No, you cannot return used clubs for a full refund. If you purchased a "Like New" club from Callaway Golf Pre-Owned, you cannot go play a round of golf with it and then return it for a refund. It must be returned in the same condition it was received. However, Callaway does offer a "Trade In! Trade Up!" program where you can trade in used clubs for credit, though this is different from a standard return.
What if my Callaway item arrived defective?
If you receive a defective item, contact customer support immediately. Do not just use the standard return portal. They will often provide a prepaid shipping label and waive return fees for manufacturer defects. Remember, Callaway offers a two-year warranty on many hard goods that covers defects, which is separate from the standard return policy.
Can I return online orders in-store?
This depends on the specific store. Official Callaway retail locations may accept returns, but third-party retailers (like Dick's Sporting Goods or Golf Galaxy) cannot accept returns for items bought directly from the Callaway website. You must return the item to the place of purchase.
Is the return window extended for holidays?
Yes. For the 2025 season, purchases made through December 31, 2025, can be returned until January 31, 2026. This applies to items that meet the standard eligibility requirements (unused/unworn).
How do I get a return label for Callaway Apparel?
You can generate a return label by visiting the "Returns" section on the Callaway Apparel website. You will need your Order ID and email address. Note that the cost of the label may be deducted from your final refund amount.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Callaway website or with your local store. Information verified December 2025.
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