Nebraska Furniture Mart Return Policy Full Guide 2025

Nebraska Furniture Mart Return Policy (2025 Update)

Buying furniture or high-end electronics is a major financial commitment. Whether a sofa doesn't fit your living room or a laptop isn't quite right, understanding the Nebraska Furniture Mart return policy is essential before you make a purchase-or try to bring one back.

Nebraska Furniture Mart (NFM) does not use a "one size fits all" policy. Instead, they use a tiered system where return windows and fees change depending on what you bought. While most furniture has a standard 30-day window, electronics are much stricter, and mattresses have their own unique set of rules.

This comprehensive guide covers everything you need to know about NFM returns, including return window deadlines, restocking fees, how to get your refund, and the specific rules for returning mattresses and electronics. All information is based on the 2025 policy updates.

Overview of Nebraska Furniture Mart Return Policy

If you are in a rush, here is the quick breakdown of how NFM handles returns. The most important thing to remember is that you generally need your receipt and the item must be in original condition.

Return Window & Eligibility

Nebraska Furniture Mart enforces strict deadlines. If you miss these dates, your return will likely be denied.

Standard Return Windows by Product Type

Because NFM sells everything from sofas to smartphones, the return window varies significantly:

• Furniture, Appliances & Accessories: You have 30 days from the date of purchase (or delivery) to return these items.
• Computers, Tablets & Cameras: You only have 14 days to return these.
• Cellphones: 14 days. (Note: These are subject to restocking fees).
• Mattresses: You have 120 days, but there is a catch. You must have purchased a qualifying mattress protection pad at the time of sale to use this benefit.
• Electric Bicycles: Variable policies apply, but generally 30 days if unused.

Online vs. In-Store Return Windows

For the most part, items bought at an NFM retail store follow the rules above. However, if you purchased through the "NFM Webshop," you typically have 20 days from delivery to initiate a return.

Eligibility Checklist

To ensure your return is accepted, your item must meet these conditions:

• ✅ Original Condition: No scratches, stains, or visible damage.
• ✅ Complete Packaging: You must have the box, manual, remote, and cords.
• ✅ Unopened (Electronics): Computers and tablets usually must be sealed.
• ✅ Receipt: You need your proof of purchase for a full refund.

"No Receipt" Returns

Can you return items without a receipt? Yes, but with limits. If you lose your receipt, NFM may look up your purchase using your credit card or phone number. If they cannot find the record, or if it was a gift, you will likely receive store credit for the item's current selling price rather than a cash refund.

How to Return Items to Nebraska Furniture Mart

The return process depends on whether you can visit a store or need to ship the item back.

Option 1: In-Store Returns (Fastest)

This is the best method to avoid shipping fees and get your refund process started immediately.

1. Gather your item, all accessories, and original packaging.
2. Bring your receipt (paper or digital email confirmation).
3. Go to the Customer Service or Returns counter at any Nebraska Furniture Mart location.
4. For small items, the process is instant. For large furniture, you may need to go to the warehouse loading dock behind the store.

Option 2: Online/Webshop Returns

If you ordered online and cannot get to a store, you must initiate a return via email.

1. Contact Support: Email post@nfm-shop.com or use the Live Chat on the NFM website.
2. Request an RMA: Provide your order number and reason for return.
3. Get Label: NFM will provide a UPS return label (note: return shipping fees usually apply).
4. Pack & Ship: Securely box the item and drop it at a UPS location.

Option 3: Large Item Pickup

For large appliances or furniture you cannot transport yourself:

• Call customer service at 1-800-336-9136.
• Request a pickup.
• Warning: You will likely be charged a pickup fee, which will be deducted from your refund amount.

Refund Methods & Processing Time

One common complaint from shoppers is that NFM refunds can take longer than other big-box stores. It helps to know what to expect so you don't worry about where your money is.

Refund Methods

• Credit/Debit Card: Refund goes back to the same card used.
• Cash: If the refund is under $500, you can get cash in-store. If it is over $500, NFM will issue a check by mail for security reasons.
• Check: Checks are mailed from the corporate office in Omaha.
• Store Credit: Issued for gift returns or returns without a receipt.

Processing Timeline

NFM is thorough with inspections, which adds time to the processing time:

• Warehouse Inspection: 5–7 business days.
• Bank Posting: 3–5 business days after inspection.
• Check Delivery: Minimum 14 days after the original payment clears.

Expect a total wait of 10–12 business days for card refunds, and up to two weeks for checks.

Exchange Policy (Mattress Special)

Standard exchanges follow the same windows as returns (30 days for furniture, 14 for electronics). However, the exchange policy for mattresses is unique.

The 120-Day Mattress Comfort Guarantee

NFM wants you to sleep on the mattress to break it in.

• The Waiting Period: You generally must keep the mattress for at least 30 days before requesting an exchange.
• The Window: You can exchange it between day 30 and day 120.
• The Fee: There is a $69.99 re-selection fee (restocking fee).
• The Condition: You must have purchased the mattress protection pad on the same receipt. If the mattress is stained or the law tag is removed, the exchange is void.

Non-returnable or Restricted Items

Not everything can be returned. Nebraska Furniture Mart has a strict list of non-returnable items. Avoid buying these if you are unsure, as sales are considered final.

• "Final Sale" or "As-Is" items: Clearance merchandise cannot be returned.
• Pillows & Bedding: Once opened, pillows, mattress pads, and sheets are non-returnable for hygiene reasons.
• Custom Orders: Furniture with custom fabric or configurations.
• Opened Software/Games: Video games and computer software.
• Cut Yardage: Fabric cut to length.
• Personal Items: Body armor, undergarments, and earbud headphones (if opened).

Fees, Deductions & Exceptions

Before you return an item, do the math. Fees can significantly reduce your refund amount.

Restocking Fees

• Cellphones & Tablets: 15% fee.
• Cameras, Lenses & Drones: 15% fee.
• Electric Bicycles: 15% fee (if not in near-new condition).
• Special Orders: Minimum 25% cancellation fee.
• Mattresses: $69.99 fee for exchange.

Return Shipping Fees

If you return a Webshop order via mail, a fee (typically around $20 - $25, depending on current rates and currency conversion if applicable) will be deducted from your refund. If NFM has to send a truck to pick up a sofa, the delivery fee is your responsibility.

No Fees?

You typically won't pay a restocking fee on standard stock furniture, rugs, or fitness equipment as long as they are in new condition and returned within the window.

Holiday & Extended Return Policies

If you are shopping during the Christmas season, NFM offers a helpful extension.

2024-2025 Holiday Schedule:

• Items purchased between October 1 and December 24 can be returned until January 31, 2025.
• Exception: Electronics (computers, cameras, drones) usually have a shorter extension, often requiring return by January 7, 2025.

Always check your receipt during the holidays, as these dates are printed near the bottom.

Customer Support & Contact Information

If you have a complex issue, such as a damaged delivery or a lost receipt, it is best to contact NFM directly.

• Phone: 1-800-336-9136
• Hours: Mon–Sat 8:00 AM – 8:00 PM; Sun 11:00 AM – 8:00 PM (CST).
• Live Chat: Look for the chat bubble at the bottom right of nfm.com.
• Email: Use the contact form on their website or post@nfm-shop.com for online orders.

Tip: Have your order number (starts with "00") ready before you call to speed up the process.

Frequently Asked Questions

Can I return items to Nebraska Furniture Mart without a receipt?

Yes, but it is at the store's discretion. Without a receipt, NFM will usually only offer store credit for the item's current lowest selling price. You also cannot get cash back without proof of purchase.

Does Nebraska Furniture Mart charge a restocking fee?

Yes, on specific items. You will pay a 15% restocking fee on open cellphones, tablets, cameras, and drones. Special order furniture cancellations incur a 25% fee. Standard stock furniture usually does not have a fee.

How long does a refund from Nebraska Furniture Mart take?

Refunds generally take 10 to 12 business days. This includes 5–7 days for the warehouse to inspect the item and another 3–5 days for your bank to post the credit. Checks for amounts over $500 take at least 14 days to mail.

Can I return a mattress if I don't like it?

Only if you purchased the mattress protection pad at the same time as the mattress. If you did, you have 120 days to exchange it (after a 30-day trial period) for a $69.99 fee. If you didn't buy the pad, the mattress is generally non-returnable.

What happens if my furniture arrives damaged?

If an item is delivered damaged, refuse the delivery if possible. If you notice damage later, call 1-800-336-9136 immediately (within 24 hours). Do not try to return damaged items to the store without calling first.

Can I return an online order to a physical store?

Yes. Returning an online order in-store is the best way to avoid return shipping costs. Bring your order confirmation email and the credit card used for purchase.

Are clearance items returnable?

No. Items marked as "Clearance," "Final Sale," or "As-Is" cannot be returned or exchanged. Be sure to inspect these items carefully before buying.

How do I return a gift?

If you have a gift receipt, you can get store credit. If you do not have a receipt, the store may be able to look it up, but you will likely still receive store credit rather than cash.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Nebraska Furniture Mart website or with your local store. Information verified November 2025.

Found this helpful? Bookmark this page for the latest Nebraska Furniture Mart return policy updates and check our other guides regarding the Nectar Return Policy and Depop Return Policy before your next purchase.