Ben Franklin Hawaii Return Policy (2025 Update)
Shopping for crafts in the islands is fun, but sometimes a project changes or an item doesn't fit your needs. If you are looking for the Ben Franklin Hawaii return policy, you are likely trying to figure out if you can still get a refund, how to handle a return without a receipt, or where to mail an online order.
Generally, Ben Franklin Crafts Hawaii offers a 30 to 60-day return window depending on whether you bought the item in a store (like the HouseMart locations on Oahu, Maui, or the Big Island) or online. Having your receipt is the golden rule for a full refund, but options exist for store credit if you’ve lost it.
This comprehensive guide covers everything from return shipping fees to non-returnable items like cut fabric, ensuring you have a smooth experience.
Ben Franklin Hawaii Return Policy Overview
Before you head to the store or pack a box, here is a quick summary of the key rules.
| Topic | Policy Details |
|---|---|
| Return Window | 30 days (In-store) / 60 days (Online/Mail) |
| Condition | Unused, original packaging, and tags attached. |
| Proof Needed | Receipt, packing slip, or Royalty Membership record. |
| Refund Method | Original payment method (with receipt) or store credit. |
| Return Shipping | Customer pays shipping (unless the item is defective). |
| Non-Returnables | Cut fabric, patterns, books, clearance, and gift cards. |
Note: Policies can vary slightly by location. Always check with your specific HouseMart Ben Franklin Crafts store if you are unsure.
Return Window & Eligibility
To qualify for a refund or exchange, your item must meet specific standards regarding time and condition.
Standard Return Windows
- In-Store Purchases: Most physical Ben Franklin Crafts Hawaii locations (HouseMart) require you to return items within 30 days of purchase. Some locations may extend this up to 90 days depending on local management, so it is best to act within the first month.
- Online Purchases: If you ordered from Ben Franklin Online or affiliated sites like Crafting is Fun, you typically have 60 days from the shipment date to initiate a return.
Item Condition Requirements
To have your return approved, the item must be in sellable condition. This means:
- The item is unused and new.
- All original packaging is intact.
- All tags are attached.
- If the item is a kit, all parts must be included.
Is My Item Eligible? Checklist:
- ✅ Purchased within the last 30–60 days?
- ✅ Receipt or packing slip available?
- ✅ Item is unopened and unused?
- ✅ Item is not cut fabric, a book, or a pattern?
How to Return Items to Ben Franklin Hawaii
The return process depends on how you bought your items. Follow the steps below that match your purchase method.
Option 1: In-Store Returns (Oahu, Maui, Big Island)
This is the fastest way to get a refund and avoids shipping fees. You can return both in-store purchases and most online orders to physical HouseMart Ben Franklin Crafts locations.
- Gather your items: Ensure they are in original packaging.
- Find your proof of purchase: Locate your paper receipt or have your Royalty Membership number ready so the clerk can look up the transaction.
- Visit a store: Go to the customer service counter at any Ben Franklin Crafts location (Mapunapuna, Pearl City, Market City, etc.).
- Receive your refund: If approved, the refund will go back to your original card or be issued as cash/store credit.
Option 2: Mail Returns (Online Orders)
If you purchased online and cannot get to a store, you can mail the items back. Please note that return shipping costs are usually your responsibility unless the item is defective or the store made an error.
-
Check the Merchant:
- Crafting is Fun / Hawaii Orders: Often require a downloaded Return & Exchange Form.
- Ben Franklin Online: Log into your account, go to Order History, and select "Return Items" to view instructions.
- Pack the Item: Place the item securely in a box. Include the packing slip and the completed return form.
- Label and Ship: Mail the package using a trackable service (USPS, UPS, FedEx).
Where to ship:
- For "Crafting is Fun" (Hawaii) orders: Crafting is Fun c/o Ben Franklin Crafts 2810 Paa St. Building A Honolulu, HI 96819
- For Ben Franklin Online orders: Ben Franklin Online 1001 Waterman Private Road Kingsport, TN 37660
Tip: Always insure your package. If it gets lost in the mail, Ben Franklin cannot issue a refund.
Refund Methods & Processing Time
Once your return is received, here is what you can expect regarding your money.
Refund Methods
- With Receipt: You will receive a refund to your original form of payment (Credit Card, Debit, etc.).
- Gift Receipt: You will typically receive store credit or a gift card.
- No Receipt: If accepted, you will receive store credit for the item’s lowest selling price.
Processing Time
- In-Store: Refunds are processed immediately, though credit card funds may take 3–5 business days to appear on your statement.
- Mail-In: Allow 7–10 business days for the warehouse to receive and inspect your package. Once approved, the refund is issued to your bank, which may take additional days to post.
Fees and Deductions
- Restocking Fee: Ben Franklin Online reserves the right to charge up to a 15% restocking fee on unwanted items returned via mail.
- Shipping Costs: Original shipping charges and return shipping fees are non-refundable. However, if the return is due to a manufacturer defect or a shipping error by the store, these fees are waived, and a prepaid label is often provided.
Non-Returnable Items & Exceptions
Due to the nature of craft supplies, certain items cannot be returned. Ben Franklin Hawaii generally does not accept returns on:
- Cut Fabric & Trims: Once fabric is cut from the bolt, it is final sale.
- Books & Patterns: To prevent copyright infringement (users copying patterns and returning them), these are non-returnable.
- Face Masks: For hygiene reasons.
- Clearance Items: Items marked "Final Sale" or clearance.
- Gift Cards: These cannot be returned or redeemed for cash.
- Open Kits: If a kit has been opened or is missing pieces.
Returns Without a Receipt
Can you return items without a receipt? It is possible, but not guaranteed.
If you arrive without a receipt:
- Royalty Membership: Ask the cashier to look up your purchase history using your phone number or membership account.
- Store Discretion: Managers may approve a return for store credit only.
- Lowest Price: Without proof of what you paid, you will likely receive credit for the item's lowest selling price in the last 60 days (which could be a sale price).
Pro Tip: Always sign up for the Royalty Membership program-it acts as a digital receipt backup!
Holiday & Seasonal Return Policies
Craft stores have specific rules for seasonal items (Christmas, Halloween, Easter, etc.).
- Seasonal Items: Typically, seasonal merchandise must be returned before the holiday or within the standard window.
- Post-Holiday: Returns made after the holiday season may only be refunded at the current clearance price, or may be considered final sale.
- Extensions: Some years, the return window is extended for purchases made in November and December. Check official store announcements near the holidays.
Store Locator & Customer Support
If you have a complicated return or need to check on a refund status, contact the support team directly.
-
Ben Franklin Crafts Hawaii (HouseMart):
- Phone: (808) 838-7773 (Corporate/Membership questions)
- Email: contact@bfcraftclub.com
- Locations: Find a Store in Hawaii (Oahu, Maui, Big Island, Kauai)
-
Ben Franklin Online Support:
- Phone: 423-246-1323
- Email: support@benfranklinonline.com
Frequently Asked Questions
Can I return items to Ben Franklin Hawaii without a receipt?
Yes, but it is at the store manager's discretion. You will likely receive store credit rather than a cash refund, and the value will be based on the item's current or lowest selling price. Using your Royalty Membership can help locate the receipt.
How long do I have to return an online order?
For orders from Ben Franklin Online or Crafting is Fun, you generally have 60 days from the shipment date to return items. Items must be in new, unused condition with original packaging.
Does Ben Franklin Hawaii charge for return shipping?
Yes. If you are returning an item simply because you changed your mind, you are responsible for the return shipping costs. If the item is defective or the wrong item was sent, the store will cover the shipping or provide a prepaid label.
Are cut fabrics returnable?
No. Cut fabric, trims, books, and patterns are considered final sale and cannot be returned. This is standard policy across most craft retailers.
Can I return an online purchase to a physical store in Hawaii?
Yes, most HouseMart Ben Franklin Crafts locations in Hawaii accept returns for items purchased via their affiliated online sites. Be sure to bring your packing slip or order confirmation email.
How long does a refund take to process?
In-store refunds are processed immediately but may take 3–5 days to show on your bank statement. Mail-in returns can take 7–10 days to be received, inspected, and processed.
What happens if my item arrives damaged?
If your order arrives damaged or defective, contact customer support immediately (within 30 days). They will typically issue a full refund or exchange and provide a UPS call tag or prepaid label for the return.
Do seasonal items have a different return policy?
Often, yes. Seasonal items returned after the holiday has passed may be final sale or only eligible for a refund at the current clearance price.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Ben Franklin Hawaii website or with your local HouseMart store. Information verified December 2025.
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