Burrow Return Policy 2026 Update
Buying modular furniture online is simple and convenient, but returning large items like sectionals, armchairs, and coffee tables can feel stressful. Many shoppers check the Burrow return policy before placing an order-or right after delivery-to learn about potential restocking costs, packaging rules, and refund timelines. Because direct-to-consumer (DTC) modular furniture arrives in multiple boxes, returning a couch is a bit different from taking an item back to a traditional retail store.
In this updated 2026 guide, we break down everything you need to know about returning furniture to Burrow. You will learn about Burrow's standard return window, the strict rules regarding original packaging fees (10% vs. 20%), and how to properly ship multi-box modular sofa returns. We also cover refund method timelines, warranty claims for damaged goods, exchange steps, and non-refundable items so you can shop with confidence and avoid unexpected deductions.
Overview of the Burrow Return Policy
Understanding how Burrow handles returns can save you time and money. While Burrow gives you 30 days to test out your purchase, returning a modular sofa requires some planning regarding fees and shipping labels.
| Topic | Details |
| :--- | :--- |
| **Return Window** | 30 calendar days from the date of carrier delivery |
| **Eligible Items** | Resalable condition, free from pet hair, stains, or odors |
| **Return Methods** | Carrier drop-off (UPS/FedEx) or scheduled freight pickup initiated via the online portal |
| **Refund Methods** | Original payment method or Burrow store credit |
| **Non-Returnable Items** | Final sale items, floor models, custom fabrics, gift cards, completed White Glove delivery fees |
| **Fees** | 10% restocking fee (with original packaging); 20% fee (without original packaging); 0% for defects |
Return Window & Eligibility Requirements
Standard Return Window
Burrow gives customers a 30-calendar-day return window starting on the exact date your items are delivered to your doorstep. This gives you roughly a month to assemble your furniture, test it in your space, and decide if it meets your expectations. Return requests submitted on Day 31 or later are not eligible for standard buyer's remorse returns.
Online vs. In-Store Return Windows
- Online Purchases: Orders placed directly on Burrow.com carry the standard 30-day trial window. All requests must be submitted through Burrow’s self-service online portal.
- Showroom Purchases: Orders placed inside a physical Burrow showroom carry the same 30-day timeline. However, you must contact customer care or showroom staff to initiate the return. Showrooms function strictly as display spaces and cannot accept physical inventory.
What Items Qualify for Returns
Most standard Burrow products qualify for returns within the 30-day window, including:
- Modular seating (sofas, sectionals, armchairs, ottomans, and sleep kits).
- Hard Goods (coffee tables, desks, benches, credenzas, and storage units).
- Home decor, rugs, lighting, and throw pillows.
To qualify, items must include all original modular components, legs, cushions, and hardware.
Conditions for Accepted Returns
To receive a refund, your furniture must be in clean, resalable condition. Burrow will inspect returned items upon arrival at their warehouse. Items must be free of pet hair, liquid stains, food crumbs, lingering odors, or physical damage caused after delivery. Keeping your original shipping boxes is strongly recommended, as sending items back without them triggers a higher restocking fee.
How to Return Items to Burrow
Returning modular furniture requires following a specific step-by-step process to ensure every box arrives safely at Burrow's warehouse.
[INITIATE RETURN]
Submit order info on Burrow.com
│
▼
[SELECT PACKAGING STATUS]
┌─────────────┴─────────────┐
▼ ▼
Original Boxes No Original Boxes
(10% Deduction) (20% Deduction)
│ │
└─────────────┬─────────────┘
▼
[LABEL APPLICATION]
Attach 1 UNIQUE label per box
(Never duplicate shipping labels!)
▼
[RETURN SHIPMENT]
Carrier Drop-Off or Scheduled Freight
In-Store Return Process
Burrow showrooms are physical display spaces only. Burrow showrooms cannot accept physical returns or box drop-offs. If you bring a box to a showroom location, staff will politely direct you to ship it back. However, showroom staff can help look up your order number and assist you in filling out the online return request form while you are in the store.
Online Return Process
- Visit the official online Burrow Return Portal at
burrow.com/returns. - Enter your 9-digit order number and the email address associated with your purchase.
- Select the specific modular pieces or accessories you wish to return and choose a reason for the return.
- Indicate whether you still have the original shipping boxes.
- Submit your request to receive your Return Merchandise Authorization (RMA) and your printable shipping labels.
Mail-In Return Process
- Parcel Shipments (UPS or FedEx): Securely pack each piece into its box, affix the prepaid label, and drop off the packages at an authorized carrier drop-off center. You can also contact the carrier to schedule a residential pickup.
- Freight Shipments: For heavy, non-parcel items, Burrow customer support will schedule a specialized freight carrier to pick up the items directly from your residence.
Return Label Instructions
Because Burrow sofas ship as modular components, your sofa will arrive in multiple boxes. Burrow will generate a unique shipping label for every individual box.
- The Multi-Box Rule: You must print every label provided by Burrow and attach exactly one unique label per box.
- Warning: Never duplicate or copy a single shipping label to put on multiple boxes. If carrier systems scan identical tracking numbers on different boxes, secondary boxes will be rejected, delayed, or lost, which can delay your refund.
Refund Methods & Processing Time
Once your return arrives at the warehouse, it undergoes a physical inspection to verify that all modular pieces are accounted for and in resalable condition.
+------------------------------------+-----------------------------------+
| STAGE | TIMELINE |
+------------------------------------+-----------------------------------+
| Warehouse Inspection | 5 to 10 business days |
| Bank / Credit Card Posting | 2 to 5 business days |
| Total Estimated Time | 7 to 15 business days |
+------------------------------------+-----------------------------------+
Refund Methods
Approved refunds are credited back to your original refund method:
- Credit or Debit Cards: Processing returns to your card typically takes 2 to 5 business days after warehouse approval.
- Financing (Affirm): If you financed your purchase through Affirm, Burrow credits your Affirm account balance. Any payments you have already made will be refunded by Affirm minus accrued interest.
- Gifts: Gift returns are processed as digital Burrow store credit sent via email to the recipient.
Processing Time and Delays
Warehouse processing time generally takes 5 to 10 business days after your boxes arrive. Delays can happen during high-volume sales periods like Black Friday or post-holiday clearance seasons. Refunds may be delayed or reduced if items arrive without an approved RMA, if parts are missing, or if items show excessive pet wear or liquid damage.
Burrow Exchange Policy
If you love the comfort of your furniture but realized the fabric color, leg finish, or configuration isn't quite right for your room, you can request an exchange through the Burrow exchange policy.
How Exchanges Work
Exchanges must be requested within the same 30-day window. To request an exchange:
- Reach out to
support@burrow.comwith your order number and details about the new color or component you want. - Burrow will process a return for the original item and issue an order for the replacement piece.
- Standard return processing fees (typically 10%) apply to the returned component, and any price differences between the original and new items are charged or credited accordingly.
Items That Cannot Be Returned
Certain items purchased from Burrow are strictly non-returnable items. Before completing your purchase, keep the following exclusions in mind:
- Final Sale & Clearance Items: Any item marked "Final Sale" on the product page or during checkout cannot be returned or exchanged.
- Sample Sale & Floor Models: Items bought at physical sample sales, warehouse events, or directly off showroom floors are sold as-is.
- Custom Fabrics & Personalized Orders: Special upholstery options or custom-built configurations outside Burrow's standard catalog.
- Gift Cards: Physical and digital gift cards cannot be redeemed for cash or returned unless required by state law.
- Delivery Upgrades: Completed White Glove Assembly or In-Room Delivery fees are non-refundable once the service has been performed.
Fees, Deductions & Exceptions
Burrow deducts a fixed percentage fee from your overall refund amount to cover return logistics, shipping labels, and restocking.
## Burrow Return Fee Structure
| Return Reason | Packaging Condition | Return / Restocking Fee |
| :--- | :--- | :--- |
| **Standard Buyer's Remorse** | Original Packaging Retained | **10%** of item total |
| **Standard Buyer's Remorse** | Original Packaging Discarded | **20%** of item total |
| **Manufacturing Defect / Shipping Damage** | Any Box / Repacked | **0% (Fee Waived)** |
| **Final Sale / Floor Models** | N/A | **Non-Returnable** |
Restocking Fees
- 10% Restocking Fee: Applied if you send back your items using all original cardboard boxes and protective packing materials.
- 20% Restocking Fee: Applied if you threw away your original boxes and repackaged the items using your own sturdy cardboard boxes.
Return Shipping Costs
The 10% or 20% flat fee covers your standard return shipping costs and warehouse restocking. You will not receive an additional itemized bill for shipping labels unless special freight arrangements are needed.
Situations With No Fees
Fees are completely waived (0% fee) if you need to return an item due to:
- Transit damage sustained during delivery.
- Manufacturing or structural defects.
- Incorrect items or missing components sent by Burrow.
Pro Tip: If you are comparing modular sofa brands before buying, review our detailed guide on the Joybird return policy guide or compare fee structures with the Albany Park return policy guide to make sure you choose the best brand for your living space.
Holiday & Extended Return Policies
During the winter holiday shopping season, Burrow offers an extended holiday return policy to give gift shoppers extra peace of mind.
- Eligibility: Orders delivered between early November and December 31 qualify for the extended window.
- Extended Deadline: Eligible holiday purchases can be returned through mid-January 2026 (or 30 days from delivery, whichever date is later).
- Packaging Rules: Standard 10% (with original packaging) and 20% (without original packaging) fee deductions still apply during the holiday extension.
Customer Support & Contact Information
If you need help creating shipping labels, reporting damaged delivery boxes, or checking your refund status, Burrow’s support team is available during standard business hours.
-
Email Support:
support@burrow.com -
Online Contact Form:
burrow.com/contact - Live Chat: Available directly on Burrow.com during business hours.
- Support Operating Hours: Monday – Friday, 10:00 AM – 8:00 PM EST.
Tips for Faster Customer Support: When emailing customer service, include your 9-digit order number, clear photos of all sides of the furniture, and photos of the box shipping labels. Having these details ready speeds up RMA approval significantly.
Frequently Asked Questions
Does Burrow offer free returns in 2026?
No. Burrow does not offer completely free returns for buyer's remorse. A restocking fee is deducted from your refund: 10% if returned in original packaging, or 20% if returned without original packaging.
Can I return a Burrow couch if I threw away the original boxes?
Yes. You can return your couch without original packaging within 30 days, but Burrow will charge a 20% return fee instead of the standard 10% fee. You must supply your own sturdy boxes.
How long does a Burrow refund take to process?
Once returned boxes arrive at Burrow’s distribution center, inspection takes 5 to 10 business days. Afterward, your bank or credit card company usually takes 2 to 5 business days to credit your account.
What happens if my Burrow couch arrives damaged?
If your order arrives damaged, report it to Burrow within 3 to 7 business days with photos of the damage. Burrow will send replacement modules or parts free of charge without assessing return fees.
How do returns work for multi-box modular sectionals?
Each box requires its own individual shipping label. When initiating an online return, print all unique labels generated by the portal and attach exactly one unique label per box.
Are White Glove delivery fees refundable if I return my sofa?
No. Fees paid for White Glove Assembly or In-Room Delivery services are non-refundable once the setup service has been completed at your home.
What is the difference between Burrow's warranty and return policy?
The 30-day return policy covers general buyer's remorse returns (subject to 10% or 20% fees). The 1-Year Limited Warranty covers manufacturing and structural defects that occur after the 30-day trial window at no cost.
Can I exchange my sofa color after buying?
Yes. Exchanges are permitted within the standard 30-day delivery window. You will be responsible for component return fees (typically 10%) plus any price difference for new fabric selections.
How do gift returns work at Burrow?
Gift recipients can initiate a return using the order number and purchaser's name. Refunds for gift returns are issued as digital Burrow store credit sent directly to the gift recipient.
Can I drop off my return at a local Burrow showroom?
No. Burrow showrooms do not accept physical inventory drop-offs. All physical returns must be shipped via UPS/FedEx or scheduled freight pickup.
Conclusion
Understanding the Burrow return policy in 2026 helps you avoid surprising fee deductions and ensures a quick refund. To maximize your money back, keep all original packaging during your 30-day trial window-doing so saves you 10% on restocking fees. Always double-check that every modular box has a unique shipping label attached, and report any delivery damage immediately upon unboxing.
If you are shopping around for new home furnishings, feel free to explore our detailed guides on the Poly and Bark return policy guide and compare trial windows and shipping terms across top online furniture retailers.
Disclaimer: Return policies may change at any time and can vary by region. Always confirm details on the official Burrow website or with customer care. Information verified 2026.
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