Joybird Return Policy: Complete 2026 Guide to Returns, Refunds & Exchanges
Buying furniture online is a big decision. You want your new sofa or chair to look perfect in your living room. But what happens if it arrives and the color isn’t quite right, or it doesn't fit the space?
Understanding the Joybird return policy before you buy-or immediately after delivery-is the best way to avoid unexpected costs. Because Joybird handles "Ready to Ship" items differently than "Made to Order" pieces, the rules can get confusing.
This guide breaks down exactly how the Joybird return policy works in 2026. We cover the strict return window, the restocking fees you need to know about, and the step-by-step process to send an item back.
Note: All information is based on the verified 2026 policy. Rules may change, so always double-check with Joybird support for your specific order.
Overview of Joybird Return Policy
Joybird has a specific set of rules depending on what you bought. The most important thing to know is that Made to Order (custom) items cannot be returned. For items that are eligible, you typically have 90 days, but high fees apply.
Here is a quick summary of the policy:
| Topic | Details |
|---|---|
| Return Window | 90 days for Ready to Ship furniture; 14 days for Decor/Accessories. |
| Eligible Items | Ready to Ship items, Accessories, Wall Decor, Rugs. |
| Return Methods | Online return initiated via Customer Support (Phone/Text). |
| Refund Methods | Original payment method (minus fees). |
| Non-returnable Items | Made to Order (custom), Clearance, Wallpapers, Sleeper Mattresses. |
| Fees | 50% restocking fee on furniture; 25% on accessories; Return shipping deducted. |
Return Window & Eligibility
To get a refund, you must start your return within the specific time limits set by Joybird. If you miss these dates, your return will likely be denied.
Standard Return Windows
- Ready to Ship Furniture: You have 90 days from the date of delivery to initiate a return.
- Accessories & Decor: You have 14 days from delivery to return these items.
- Mattresses: Joybird offers a 90-day sleep trial. If you aren't happy after 90 days, you can request a refund. Note: This excludes sleeper sofa mattresses.
Eligibility Rules
For your return to be accepted, items must be in good condition.
- Original Packaging: While not strictly stated for all large furniture pickup, keeping original packaging is always safer for returns.
- Defects: If an item arrives damaged or defective, you must report it within 14 days of delivery.
- Abandoned Orders: If you do not schedule your delivery within 30 days of Joybird contacting you, the order is considered abandoned. This triggers storage fees or restocking fees.
⚠️ Important: Joybird operates as an online retailer. There are no physical locations for an in-store return. All returns must be handled through their customer support team.
How to Return Items to Joybird
Since Joybird does not have physical stores for returns, you will handle the process digitally and through their pickup partners.
Step-by-Step Online Return Process
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Check Your Item Type: Confirm if your furniture was "Ready to Ship" or "Made to Order." Custom items are not eligible for return.
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Contact Customer Support: You cannot simply click a button to generate a label for large furniture. You must contact Joybird to start the process.
- Phone: (888) 282-0842
- Text: (213) 600-6313
- Web: Visit the Joybird Help Center.
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Schedule Pickup: The support team will coordinate with a shipping partner to pick up the furniture from your home.
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Pay Attention to Fees: The support agent will confirm the restocking fee (usually 50% for furniture) and the return shipping cost, which will be taken out of your total refund.
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Mattress Returns: If you are returning a mattress under the 90-day trial, Joybird usually arranges for a local charity or recycling center to pick it up. You generally receive a full refund for mattresses once the pickup is verified.
Returning Accessories (Rugs, Decor, Legs)
For smaller items like legs or decor, the process is similar:
- Contact support within 14 days.
- They will provide instructions for mailing the item back.
- Pack the item securely to avoid damage in transit.
- A 25% restocking fee applies to these items.
Refund Methods & Processing Time
Once Joybird receives your return or confirms pickup, they begin the refund process.
- Refund Method: Money goes back to your original form of payment (Credit Card, Affirm, etc.).
- Processing Time: Refunds are processed immediately after the return is verified (usually upon pickup). However, it may take up to 5 business days for the funds to appear in your bank account depending on your financial institution.
Note: You will not get the full amount back. The refund will be the purchase price minus the restocking fee and minus the return shipping costs.
Exchange Policy
Does Joybird offer exchanges? No.
The exchange policy is simple: Joybird does not offer direct exchanges for furniture. If you bought a sofa in blue and decide you want it in grey:
- You must return the blue sofa (and pay the restocking/shipping fees).
- You must place a new, separate order for the grey sofa.
This makes it very important to order free swatches before buying to check the color and fabric in your home lighting.
Non-returnable or Restricted Items
Joybird has a strict list of items that cannot be returned. If you buy these, they are yours to keep unless they arrive damaged.
- Made to Order Items: Any furniture built specifically for you (custom fabric, configuration, etc.) is Final Sale. Even if it does not fit in your room, it cannot be returned.
- Clearance Items: These are Final Sale unless there is carrier damage.
- Wallpapers: These cannot be returned.
- Sleeper Sofa Mattresses: These do not qualify for the 90-day mattress trial.
- Gift Cards: Non-refundable.
Pro Tip: Always measure your doorways and stairwells. "It doesn't fit" is not a valid reason for returning a custom piece.
Fees, Deductions & Exceptions
Joybird returns can be expensive due to the size and weight of the products. Here is a breakdown of the costs you might face.
| Fee Type | Amount | Notes |
|---|---|---|
| Furniture Restocking Fee | 50% | Applies to Ready to Ship furniture returns. |
| Decor Restocking Fee | 25% | Applies to rugs, wall decor, and accessories. |
| Return Shipping | Variable | You pay the shipping cost to send the item back. |
| Buy Now, Decide Later | 10% | Fee charged if you cancel or don't pick fabric within 90 days. |
| Storage Fee | Variable | Charged if you don't accept delivery within 30 days. |
Are fees ever waived?
Yes, in specific cases:
- Mattresses: Full refund (no fees) if returned within the 90-day trial.
- Damaged Items: If the item arrives with carrier damage or a manufacturing defect reported within 14 days, fees are typically waived or the item is repaired/replaced under warranty.
For comparison on how other furniture stores handle fees, you can check the Ashley Furniture return policy or the Nebraska Furniture Mart return policy.
Holiday & Extended Return Policies
Joybird does not currently publish a specific holiday return policy extension. The standard windows (90 days for Ready to Ship, 14 days for Decor) apply year-round.
If you buy during a holiday sale (like Black Friday or New Year's), be aware that sales often end strictly (e.g., January 5th). Clearance items bought during these sales remain Final Sale.
Customer Support & Contact Information
If you need to start a return or report a damaged item, contacting customer support is your first step.
- Phone: (888) 282-0842
- Text: (213) 600-6313
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Support Hours:
- Monday – Friday: 6:00 am – 5:00 pm PST
- Saturday – Sunday: 8:00 am – 4:00 pm PST
- Website: help.joybird.com
Best Practice: If your item is damaged, take clear photos of the damage and the box before calling. This speeds up the claim process significantly.
For more information on general furniture return standards, see our guide on the American Furniture return policy.
Joybird Returns FAQ
Can I return items to Joybird without a receipt?
Since Joybird is an online retailer, your order history serves as your receipt. You do not need a paper slip. When you contact support, just provide your order number and the email address used to make the purchase.
How long does a refund from Joybird take?
Joybird initiates the refund immediately after the return pickup is confirmed. It typically takes up to 5 business days for the money to post to your account.
Can I return online orders in-store at Joybird?
No. Joybird does not have physical retail locations for processing returns. All returns must be arranged via customer support for pickup or mail-in.
What items are non-returnable at Joybird?
Made to Order (custom) furniture is the biggest category of non-returnable items. Clearance items, wallpaper, and sleeper sofa mattresses are also final sale.
Does Joybird charge a restocking fee?
Yes. There is a high restocking fee of 50% for Ready to Ship furniture and 25% for accessories. This is deducted from your refund amount.
How do I return a damaged or wrong item?
If your item is damaged or incorrect, contact support within 14 days of delivery. If it is a manufacturing defect, Joybird generally covers the cost to fix or replace it under their warranty.
Can I cancel my Joybird order?
You can cancel within 24 hours for a full refund. After that, cancellation fees may apply depending on how far along the production is.
Is the shipping fee refundable?
No. The original shipping fee you paid to get the item delivered is non-refundable. You are also responsible for the return shipping costs.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Joybird website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Joybird return policy updates and check our other guides before your next purchase.
