Havertys Return Policy Explained: Your Ultimate Guide to Furniture Resolution (2026 Update)
Buying large furniture is a big decision, and knowing your options if things go wrong brings peace of mind. Shoppers often search for the havertys return policy looking for refunds, exchanges, or ways to fix wrong or damaged items.
Havertys handles things differently than standard retail stores. Because they sell large furniture, they do not accept general "buyer's remorse" returns for delivered items. Instead, their rules focus on fixing issues like manufacturing defects or delivery damage. The main exception is their Mattress Comfort Guarantee, which allows for a one-time exchange.
This guide explains everything you need to know. We cover your return window, eligibility rules, potential fees, and the exact steps to get your furniture fixed or replaced. We also discuss the refund method for canceled orders.
Keep reading to learn how to manage your purchase from delivery day onward. Information reflects the latest available policy and may change (verified April 2026). If you are comparing store options before making a purchase, check out the Ashley Furniture return policy, American Furniture return policy, or Nebraska Furniture Mart return policy.
Havertys Policy Overview: Key Takeaways for Furniture & Mattresses
Because Havertys mostly addresses damaged or defective goods, standard return processes do not apply. Here is a quick look at what to expect:
| Topic | Details |
|---|---|
| Return Window | Immediate inspection for damage at delivery; 60–120 days for mattress guarantee. |
| Eligible Items | Defective furniture; clean mattresses with a purchased protector. |
| Return Methods | Havertys schedules a pick-up or service technician for large items. |
| Refund Methods | Original payment (mostly for pre-delivery cancellations). |
| Non-returnable Items | Delivered furniture without defects, "As-Is" items, custom orders. |
| Fees | 15–25% restocking fees on exceptions; pick-up fees for mattress swaps. |
Understanding Havertys' Resolution Windows & Eligibility Requirements
Important: Inspecting at Delivery & Reporting Damage
The most critical moment for a Havertys purchase is delivery day. You must inspect all items thoroughly upon delivery. Note any damage, defect, or missing items immediately on the delivery receipt before the delivery team leaves. If you find a manufacturing defect shortly after delivery (within 48–72 hours), report it to customer service right away.
Havertys Mattress Comfort Guarantee & Re-selection Period
Havertys offers a special exchange policy for mattresses. You have a 60- to 120-day re-selection window for qualifying mattresses. To qualify, you must purchase and use a Havertys mattress protector. The mattress must be clean and free of damage or stains. This is a one-time re-selection, not a refund.
Order Cancellations Before Delivery
You can generally cancel an order for a full refund before the items are loaded onto the delivery truck. Once an item is in transit, or if a special order has begun production, your cancellation options drop, and fees will apply.
Self-Assessment Checklist: Are You Ready for a Resolution?
Use this quick checklist before calling Havertys about an issue:
- [ ] Do you have your original sales receipt or order confirmation?
- [ ] Is the item in its original delivered condition (aside from the defect)?
- [ ] Are you the original purchaser of the item?
- [ ] Did you note any damage on the receipt during delivery?
How to Resolve Issues or Request Mattress Re-selection with Havertys
Because furniture is heavy and complex to ship, you will not use a standard online return or in-store return process. Havertys coordinates all pick-ups directly.
Step-by-Step for Damaged or Defective Furniture
- Document the Issue: Take clear photos or videos of the damage or defect immediately.
- Contact Havertys: Call customer service right away.
- Provide Details: Give the agent your order number, item description, and explain the issue clearly.
- Schedule an Inspection: Havertys will arrange for a service technician to visit your home or instruct the delivery team to return.
- Get a Resolution: The company will decide whether to repair the item or provide a replacement.
Initiating a Mattress Comfort Guarantee Re-selection
- Check Eligibility: Confirm that you fall within the 60- to 120-day window and have used your purchased mattress protector.
- Call Customer Service: Speak to an agent about your one-time re-selection option.
- Pick a New Mattress: Select your new mattress. You will pay the difference if it costs more.
- Schedule the Swap: Havertys will schedule a time to pick up the old mattress and drop off the new one. Expect to pay a pick-up/re-delivery fee.
Refunds & Resolution Outcomes: What to Expect from Havertys
Havertys rarely issues direct refunds for delivered furniture. Refunds usually happen only for order cancellations before dispatch, or if Havertys cannot fix or replace a broken item.
Getting Your Money Back
If you qualify for a refund, Havertys sends the money back to your original payment method. Sometimes, the store offers store credit, especially if there is a price difference during a mattress exchange.
Processing Timelines
Once Havertys processes your cancellation or approved refund, the standard processing time is 7 to 10 business days for the funds to appear on your bank or credit card statement. Purchases made with third-party financing (like Synchrony) might take longer to update.
Items Not Covered by Havertys' Return or Service Policy
Certain items are strictly excluded from service resolutions and are considered non-returnable items.
- "As-Is" and Clearance Merchandise: These items are final sale and get zero coverage for repairs or returns.
- Custom and Special Orders: Once production starts on a custom piece, you cannot cancel or return it unless it arrives with a manufacturing defect.
- Customer-Damaged Items: Damage caused by accidents, misuse, or improper cleaning is your responsibility.
- Unhygienic Mattresses: Mattresses that are stained or damaged will not qualify for the Comfort Guarantee.
- Gift Cards & Protection Plans: Gift cards are final sale. Fabric protection plans cannot be refunded once activated.
Understanding Havertys' Fees & Potential Costs
Returning furniture is expensive. Knowing the potential costs helps you avoid surprise charges.
Restocking Fees Explained
Havertys does not charge a fee to replace a defective item. But, if they grant a rare exception to cancel a delivered special order or accept a return outside standard rules, expect a steep restocking fee of 15% to 25% of the purchase price.
Return Pick-Up & Re-delivery Fees
For legitimate warranty claims or delivery damage, Havertys waives the cost of picking up the broken item. For mattress swaps or customer-initiated delivery changes, you will pay a separate return shipping or pick-up fee.
Non-Refundable Delivery Charges
Original delivery fees are almost never refunded unless you cancel your entire order before the store dispatches the truck.
How to Avoid or Minimize Fees
The best way to prevent extra costs is to measure your room and doorways perfectly before ordering. Inspect your furniture carefully the moment it enters your home, and report any scuffs or broken pieces to the delivery drivers immediately.
Special Circumstances & Policy Nuances
Havertys Warranty vs. Return Policy
Havertys handles most problems through its manufacturer warranties rather than a return policy. Warranties cover structural issues and defects that appear after you begin using the furniture.
Havertys Holiday Return Policy
Retailers often give extra time to bring back gifts after December. Havertys does not offer a holiday return policy extension for furniture because they do not accept general returns on delivered items at any time of year.
Missing Your Proof of Purchase
Havertys does not allow no-receipt returns. You absolutely need proof of purchase for any warranty claim, repair, or mattress exchange. If you lost your paper receipt, customer service can usually look up your order using your phone number or credit card.
Havertys Customer Service: Getting Direct Assistance
If you need help with a broken item or want to cancel an order, reach out to customer support immediately. Having your order number ready will speed up the process.
- Phone: Call 1-888-HAVERTYS (1-888-428-3789)
- Website: Use the contact form on the official Havertys website.
- In-Store: Visit your local showroom to speak with a manager directly.
Frequently Asked Questions About Havertys' Policy
Can I return Havertys furniture if I change my mind after delivery?
No. Havertys does not accept returns for buyer's remorse on delivered furniture. Their policy strictly covers manufacturing defects and delivery damage.
What should I do if my Havertys furniture arrived damaged?
Inspect the item immediately while the delivery team is present. Note the damage on the delivery receipt and contact customer service right away with photos.
Does Havertys charge a restocking fee?
They do not charge a fee to replace defective items. If they make a rare exception to accept a return outside their policy, they will charge a 15% to 25% restocking fee.
What is the Havertys mattress return policy?
Havertys offers a Comfort Guarantee for mattresses. You get a 60- to 120-day window to exchange the mattress one time, provided you used a Havertys mattress protector and the bed is clean.
Can I return a custom order to Havertys?
No. Custom and special orders cannot be canceled or returned once production begins unless the item has a confirmed manufacturing defect.
How long does a refund take from Havertys?
If you cancel an order before delivery, the refund takes 7 to 10 business days to appear on your original payment method after Havertys processes it.
Can I return an item to Havertys without a receipt?
No. You need proof of purchase for all claims. Customer service can usually help you locate your order number if you lost the original paper receipt.
Is the original Havertys delivery fee refundable?
Delivery fees are not refundable unless you cancel your entire order before the delivery truck leaves the warehouse.
Disclaimer: Return policies may change and vary by location. Always confirm details on the official Havertys website or with your local store. Information verified April 2026.
Found this helpful? Bookmark this page for the latest Havertys return policy updates and check our other guides before your next purchase.
