Lola Blankets Return Policy (2025 Update)
Buying a luxury blanket is an investment in comfort, but sometimes the color or feel isn't quite right for your home. If you are looking to return or exchange an item, understanding the Lola Blankets return policy is essential to avoid surprise fees.
Lola Blankets offers a straightforward process but has strict rules regarding condition and fees. This guide covers everything you need to know, including the standard 14-day return window, the extended holiday return policy, and the specific $15 restocking fee you should expect.
Note: This information is verified as of December 2025 and applies to orders made directly through the official Lola Blankets website.
Overview of Lola Blankets Return Policy
Before packing up your blanket, review this summary to see if your item qualifies for a refund or exchange.
| Topic | Details |
|---|---|
| Return Window |
14 days from delivery (Standard) 45 days from delivery (Holiday orders) |
| Item Condition | Unused, unwashed, original packaging, no pet hair |
| Restocking Fee | $15 per item deducted from refund |
| Return Shipping | Paid by the customer (non-refundable) |
| Refund Method | Original payment method |
| Non-returnable | Sale items, Final Sale, Gift Cards, Used items |
| Exchanges | Allowed within the same windows |
Return Window & Eligibility
To ensure your refund is approved, you must strictly adhere to the timelines and condition requirements set by Lola Blankets.
Standard Return Window
For most of the year, you have a 14-day return window. This means you must request and ship your return within 14 days of the date your order was delivered.
Extended Holiday Return Window
Lola Blankets offers more flexibility during the gifting season. Orders placed during the Early Access Black Friday Sale through December qualify for an extended 45-day return window from the date of delivery.
Eligibility Checklist
Your return will be inspected upon arrival. To avoid rejection, ensure your item meets these criteria:
- Unused and Unwashed: The item must be in new condition.
- Original Packaging: You must include the original bag and tags.
- No Pet Hair: This is a strict rule. If your blanket has pet hair on it, the return will be refused, and you will be charged for shipping it back to you.
- Proof of Purchase: You must have your order number or receipt.
How to Return Items to Lola Blankets
Lola Blankets is a direct-to-consumer brand, so returns are handled primarily online. There are no physical store locations for drop-offs.
Online Return Process
- Locate Your Order: Find your order number in your confirmation email.
-
Contact Support or Use Portal: Navigate to the Lola Blankets Help Center or returns portal to initiate the process. You may need to email
exchanges@lolacompany.comif a portal link is unavailable. - Get Authorization: Wait for a Return Authorization Number (RMA) if required.
- Pack Carefully: Place the unused blanket back in its original packaging. Ensure it is free of debris and pet hair.
- Ship the Item: Purchase a shipping label from a carrier (UPS, FedEx, or USPS). The customer is responsible for return shipping costs.
- Track Your Package: Keep the tracking number until your refund is confirmed.
In-Store Returns
Lola Blankets does not operate physical retail locations. If you purchased a Lola Blanket from a third-party retailer (like a department store), you must follow that store's specific return policy. You can read more about general furniture and home goods returns in our guides for Nebraska Furniture Mart return policy or Ashley's Furniture return policy.
Refund Methods & Processing Time
Once your return is received at the warehouse, it undergoes a strict inspection.
Processing Timeline
- Inspection: This typically takes a few business days after delivery.
- Bank Processing: Once Lola Blankets releases the funds, it may take your bank an additional 3–10 business days to post the credit to your account.
Refund Calculation
Your refund will not match the exact amount you paid originally. The final amount will be:
- Total Purchase Price
- Minus $15 restocking fee (per item)
- Minus Original shipping costs (if you paid for shipping)
Exchange Policy
If you love the feel of the blanket but chose the wrong color, you can request an exchange.
- Timeline: Exchanges follow the same return window (14 days standard, 45 days holiday).
- Process: You must initiate the exchange online.
- Errors: If Lola Blankets sent you the wrong item by mistake, they will typically provide a prepaid shipping label to correct the error.
- Holiday Exchanges: For holiday orders, exchanges are often accepted through January 31st of the following year.
If you are comparing bedding policies, you might also find our guide on the Helix return policy helpful.
Non-returnable or Restricted Items
Not all purchases are eligible for a refund. Lola Blankets considers the following items Final Sale:
- Sale Items: Items bought during clearance or marked as "Final Sale."
- Gift Cards: These cannot be redeemed for cash or refunded.
- Damaged/Soiled Items: Blankets that have been washed, used, or covered in pet hair are considered non-returnable.
Fees, Deductions & Exceptions
It is important to be financially prepared for the costs associated with returning a Lola Blanket.
- Restocking Fee: A flat $15 processing fee is deducted from your refund for every single item returned.
- Return Shipping: You must pay out of pocket to ship the item back. Lola Blankets does not provide free return labels for standard returns.
- Original Shipping: Any shipping fees paid at the time of purchase are non-refundable.
Holiday & Extended Return Policies
To accommodate gift-giving, the holiday return policy is significantly more generous.
- Eligibility: Applies to orders from the Early Access Black Friday Sale through December.
- Window: You have 45 days from the delivery date to return the item.
- Exchange Deadline: Exchanges for these holiday orders are generally accepted until January 31st.
Customer Support & Contact Information
If you have issues with a damaged item or need help starting a return, contact Lola Blankets directly.
-
Email:
exchanges@lolacompany.com(Best for return/exchange inquiries) - Online: Use the Help Center or "Contact Us" form on their official website.
- Hours: Support generally operates during standard business hours.
Frequently Asked Questions (FAQs)
Can I return items to Lola Blankets without a receipt?
No. You must have proof of purchase, such as an order number or receipt, to process a return or exchange. If you received it as a gift, you may need the original order information from the purchaser.
How long does a refund from Lola Blankets take?
Lola Blankets processes the return within a few business days of inspection. However, your bank may take 3 to 10 business days to show the funds in your account.
Does Lola Blankets charge a restocking fee?
Yes. A $15 processing and restocking fee is deducted for each item you return.
Can I return a blanket if it has pet hair on it?
No. The policy strictly states that items must be free of pet hair. If pet hair is found, the return will be refused and sent back to you at your expense.
Who pays for return shipping?
The customer is responsible for all return shipping costs. Lola Blankets does not provide free return labels unless they sent the wrong item.
Can I return "Final Sale" items?
No. Items marked as Sale or Final Sale cannot be returned or exchanged.
How do I return a damaged or wrong item?
If you received a damaged or incorrect item, contact customer support immediately at exchanges@lolacompany.com. In these cases, they may waive the shipping fees and provide a prepaid label.
Is there a specific return window for Christmas gifts?
Yes. Orders placed during the holiday season (Early Access Black Friday through December) have an extended 45-day return window.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Lola Blankets website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Lola Blankets return policy updates and check our other guides before your next purchase.
