Restoration Hardware Return Policy Returns Refunds Guide

Restoration Hardware Return Policy 2026 Update

Shopping for luxury furniture, high-end lighting, and home decor can elevate your living space, but it also involves a major financial investment. When buying items that cost hundreds or thousands of dollars, knowing how a company handles returns gives you real peace of mind. Navigating the Restoration Hardware return policy requires a clear understanding of specific deadlines, non-refundable fees, and item exclusions so you never get stuck paying for something you do not love.

The standard Restoration Hardware return policy allows customers to return most eligible stock parcel and furniture items within 30 days of receipt. However, because Restoration Hardware (RH) charges flat-rate Unlimited Furniture Delivery fees ranging from $199 to over $799, returning large items can result in significant lost freight costs. Furthermore, items purchased at RH Outlets, custom-made upholstery, and floor models are strictly non-returnable.

This comprehensive guide covers everything you need to know about the updated 2026 return rules. You will learn about standard return windows, step-by-step instructions for small parcel and freight pickups, refund processing times, and crucial tips to avoid costly restocking or return shipping fees.

Overview of the Restoration Hardware Return Policy

Restoration Hardware handles returns based on the type of product you bought and how it was delivered. Small decor items sent by standard carriers follow a simple drop-off process, whereas large furniture pieces require scheduled white-glove pickup.

To help you understand your return options at a glance, reference this quick-summary matrix:

⚠️ Key Takeaway: Initial shipping and Unlimited Furniture Delivery fees are strictly non-refundable. If you return a $3,000 couch, RH will refund the purchase price, but you will forfeit the original $199–$799+ delivery fee and pay for return freight pickup.

Return Window & Eligibility Requirements

Standard Return Window

For most standard items, Restoration Hardware provides a 30-day return window. This timeframe begins on the date your item is delivered to your home or purchased at an RH Gallery. It is essential to track your package delivery date or save your physical delivery receipt so you know exactly when your 30-day clock begins.

Online vs. In-Store Return Windows

The 30-day rule applies equally to items ordered on RH.com and products bought in person at an RH Gallery. However, the channel where you can return the item differs based on size:

• Small parcel items bought online can be returned by mail or dropped off in person at an RH Gallery.
• Oversized freight furniture bought online or in-person cannot be returned to a local gallery under any circumstances. You must arrange a white-glove home pickup through customer service.

What Items Qualify for Returns

To qualify for a standard refund, items must be standard stock merchandise. This includes:

• Uninstalled indoor and outdoor lighting fixtures
• Unwashed bedding, drapery, and home textiles
• Rugs, mirrors, wall decor, and small hardware
• Standard stock furniture collections (sofas, chairs, tables) with non-custom upholstery

Conditions for Accepted Returns

RH maintains strict quality guidelines for processing refunds. Before initiating your request, verify that your items meet these criteria:

• Unused Condition: Items must be unwashed, unused, and uninstalled. Hardwired lighting or plumbing fixtures that have been installed cannot be returned.
• Original Packaging: Items should be packed in their original boxes with all protective wraps, documentation, hardware, and tags intact.
• Proof of Purchase: You must provide an order number, digital receipt, or original physical receipt.
• Damaged Freight Rule (48-Hour Deadline): If an Unlimited Furniture Delivery item arrives with damage or defects, you must note it on the delivery receipt and contact RH within 48 hours. Waiting longer may result in your claim being treated as a standard return subject to lost fees.

Step-by-Step Return Decision Checklist

Before shipping an item back or scheduling a truck pickup, go through this simple checklist to ensure your return goes smoothly:

• [ ] Step 1: Check Your Delivery Date - Confirm that the item was delivered within the last 30 days (or falls under the extended holiday policy).
• [ ] Step 2: Check Final Sale Status - Ensure the item is not marked "Special Order," "Final Sale," "Floor Model," or purchased from an RH Outlet.
• [ ] Step 3: Locate Proof of Purchase - Find your 8-digit order confirmation number, receipt, or packing slip.
• [ ] Step 4: Choose the Correct Return Channel:
• Small Parcel Items: Prepare a UPS label online via RH.com or bring the item to an RH Gallery.
• Furniture & Freight: Call 1.800.762.1005 to schedule a white-glove home pickup.

How to Return Items to Restoration Hardware

Returning items to Restoration Hardware depends entirely on whether your order arrived via standard parcel mail (UPS) or white-glove truck freight delivery.

                  [HOW ARE YOU RETURNING YOUR ITEM?]
                                  │
         ┌────────────────────────┴────────────────────────┐
         ▼                                                 ▼
[SMALL PARCEL ITEMS]                              [LARGE FREIGHT / FURNITURE]
(Decor, Linens, Lighting)                         (Sofas, Dining Tables, Beds)
         │                                                 │
 ┌───────┴───────┐                                         ▼
 ▼               ▼                              Must call 1.800.762.1005
RH Gallery    UPS Mail                        to schedule White-Glove
Drop-off      Return                          Home Pickup (No Gallery drop-offs)

In-Store Return Process (RH Galleries)

You can bring small parcel items directly to any physical RH Gallery location for immediate processing.

1. Locate your nearest RH Gallery.
2. Bring the item in its original packaging along with your proof of purchase (receipt or order confirmation email).
3. Present the item and payment method to an associate.
4. An in-store return offers instant verification, avoiding mail transit delays.

Note: RH Galleries do not accept large furniture pieces, oversized mirrors, floor samples, or RH Outlet items.

Mail-In Return Process (Small Parcel Online Orders)

If you ordered small decor or textiles online and prefer to ship them back:

1. Log into your account on RH.com and navigate to your Order History.
2. Locate your order and select Start a Return.
3. Select the items you wish to return and choose a reason from the menu.
4. Print the prepaid UPS return shipping label provided by the system.
5. Pack the items securely inside the original box, inserting the return slip inside.
6. Attach the prepaid label to the outside of the box and drop it off at any authorized UPS drop-off location.
7. Keep the tracking receipt to monitor your package on its way back to the warehouse.

Scheduling a Large Freight & Furniture Return Pickup

Because large furniture cannot be shipped via standard parcel carriers or brought to a showroom, you must arrange a home pickup.

1. Call RH Customer Care directly at 1.800.762.1005.
2. Provide your order number and tell the representative you wish to initiate a furniture return.
3. The representative will confirm your eligibility and calculate any applicable pickup fees.
4. Schedule a convenient white-glove freight pickup window with the delivery team.
5. On the scheduled day, ensure the furniture is clean, fully uninstalled, and accessible for the pickup crew.

Refund Methods & Processing Time

Once Restoration Hardware receives and inspects your returned merchandise, they will issue your refund. How and when you receive your funds depends on your original payment method.

When Refunds May Be Denied or Reduced

Restoration Hardware reserves the right to reject returns or reduce refund amounts under specific circumstances:

• The item shows visible signs of customer use, wear, pet hair, or stains.
• Hardwired items (such as chandeliers) show evidence of installation or altered wiring.
• Parts, hardware, or original instruction manuals are missing.
• Freight furniture is returned after 30 days without prior pickup authorization.

Exchange Policy

If you need a different color, size, or fabric, the RH exchange policy allows you to substitute stock items within the standard 30-day window.

Eligible Items for Exchange

• Small Parcel: Curtains, bedding sets, throw pillows, and table accessories can be exchanged for different stock colors or sizes.
• Stock Furniture: Non-custom furniture pieces can be exchanged, though you will be responsible for new shipping and delivery fees unless the original item was defective.

Steps for Requesting an Exchange

• For Parcel Items: The fastest approach is to complete an in-store return at an RH Gallery and purchase the replacement item immediately. Alternatively, process a mail return online and place a new order on RH.com.
• For Furniture Items: Call RH Customer Support at 1.800.762.1005. A representative will schedule a pickup of your existing furniture piece while placing the replacement order to minimize delivery lead times.

Non-Returnable or Restricted Items

Due to the custom nature of luxury furniture manufacturing and clearance pricing structures, several categories fall under RH's non-returnable items list. These sales are considered final upon purchase:

• Special Order & Custom Upholstery: Any furniture piece crafted to customer-selected specifications (custom fabrics, leathers, special wood finishes, or custom dimensions). Cancellations or changes are only accepted within 24 hours of placing the order.
• RH Outlet Purchases: Every item bought at an RH Outlet store is ALL SALES FINAL. Outlet merchandise cannot be returned or exchanged at Galleries or online.
• Floor Models & As-Is Sale Items: Items purchased as showroom floor samples, clearance items, or "as-is" pieces.
• Swatches & Monogrammed Goods: Fabric swatches, leather samples, and custom monogrammed linens.
• Unwrapped Mattresses: Mattresses that have been unsealed or used (unless covered by a specific manufacturer warranty).
• Gift Cards: Physical and electronic gift cards cannot be returned or redeemed for cash, except where required by law.

Fees, Deductions & Exceptions

Understanding the financial deductions associated with returning high-end home goods prevents unexpected losses.

Non-Refundable Delivery Charges

Restoration Hardware's standard Unlimited Furniture Delivery fee covers white-glove assembly and room-of-choice placement. However, this flat fee ($199 to $799+) is non-refundable. If you decide to return a room full of furniture, you will not receive a refund for the initial freight service.

Return Shipping & Restocking Deductions

• Parcel Returns: If you use the prepaid UPS label generated on RH.com, the cost of return shipping is deducted directly from your item refund.
• Freight Pickup Charges: Returning non-defective furniture requires a freight pickup. RH deducts a return freight fee equivalent to standard delivery charges from your final refund balance.

Net Refund Calculation Example

To visualize how these deductions impact your total refund on a freight return, examine this sample calculation:

  Item Purchase Price (Dining Table):     $3,000.00
  Original Delivery Fee Paid:              $  499.00 (Non-refundable)
  Return Freight Pickup Fee:            -  $  499.00 (Deducted from refund)
  --------------------------------------------------
  NET REFUND RECEIVED:                    $2,501.00
  TOTAL OUT-OF-POCKET LOSS:                $  998.00 in freight fees

Fee Exemption Scenarios

RH waives return shipping and freight charges only under specific exceptions:

1. The item arrived broken, damaged, or scratched during transit.
2. The item has an obvious manufacturing defect.
3. RH shipped the wrong item, size, or fabric color.

To qualify for a fee waiver, you must report transit damage within 48 hours of delivery.

Holiday & Extended Return Policies

During the year-end shopping season, Restoration Hardware offers a temporary holiday return policy extension to give gift buyers added flexibility.

• 2026 Holiday Policy Rules: Eligible stock small parcel items and stock furniture purchased between November 1 and December 24 can be returned through January 31, 2026.
• Exclusions Apply: The holiday extension applies only to returnable stock items. Custom special orders, RH Outlet purchases, and floor samples remain strictly final sale throughout the holiday season.

Customer Support & Contact Information

If you need to arrange a furniture pickup, track an ongoing return, or inquire about a refund status, contact customer support through these official channels:

• Customer Care Phone: 1.800.762.1005 (US & Canada)
• Custom Order & Design Services Phone: 1.800.910.9836
• Hours of Operation (PST):
• Monday – Friday: 6:00 AM – 7:00 PM PST
• Saturday – Sunday: 6:00 AM – 5:00 PM PST
• Online Help Portal: Access live support via the official Restoration Hardware Customer Care page.

💡 Pro Tip for Contacting RH: Have your 8-digit order number, full delivery address, and clear photos of any damaged packaging ready before calling. This helps agents process your request faster.

Frequently Asked Questions

What is Restoration Hardware's return window?

Restoration Hardware allows returns within 30 days of delivery or gallery purchase for stock small parcel decor and stock furniture.

Are RH delivery fees refundable if I return furniture?

No. Original Unlimited Furniture Delivery charges ($199–$799+) are strictly non-refundable unless your item arrived damaged or RH made a shipping error.

Can I return Restoration Hardware Outlet purchases?

No. All items purchased at RH Outlet stores are final sale and cannot be returned, exchanged, or refunded.

How do I return a large sofa or table to Restoration Hardware?

You must call RH Customer Care at 1.800.762.1005 to schedule a white-glove home pickup. Large furniture pieces cannot be dropped off at an RH Gallery or shipped via standard UPS.

Can I return custom or special order furniture to RH?

No. Custom upholstered items built to your individual fabric, leather, or size specifications are non-returnable. You may only cancel or modify custom orders within 24 hours of purchase.

Can I return an online RH order to an RH Gallery?

Yes, but only for small parcel items such as lighting, drapery, bedding, and decor. Furniture and freight items are not accepted at gallery locations.

What should I do if my RH furniture arrives damaged?

Inspect your furniture carefully upon delivery. Note any visible damage on the driver's receipt and call RH Customer Care within 48 hours at 1.800.762.1005 to request a free repair, replacement, or full refund.

Does RH offer no-receipt returns?

No. RH requires valid proof of purchase-such as an order number, digital receipt, or physical register receipt-to process any return or exchange.

How long does a refund from Restoration Hardware take?

Once your returned parcel reaches the warehouse or your furniture pickup is confirmed, credit card refunds process in 7–10 business days.

How do RH Members Program discounts affect return refunds?

RH Members receive refunds equal to the actual discounted price paid at checkout. Standard return rules and fee structures apply to member orders.

Conclusion

Understanding the Restoration Hardware return policy comes down to knowing item categories and handling non-refundable delivery costs. While standard decor and stock furniture carry a 30-day window, forfeiting flat-rate Unlimited Furniture Delivery fees means furniture returns can prove costly. Always inspect freight items immediately upon delivery, keep your receipts, and remember that custom orders and RH Outlet items cannot be returned.

Planning to shop around for upscale home furnishings? Compare RH rules with other major home decor retailers by reading our detailed guides to the Pottery Barn return policy guide, the Crate & Barrel return policy, and the Arhaus return policy.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm specific details on the official Restoration Hardware website or with customer service. Information verified 2026.

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