Shoppers often search for return policies when they need refunds, receive the wrong items, or deal with damaged products. Finding clear answers about the hers return policy can save you time and frustration. Hers operates with a very strict "final sale" approach, especially for prescription medications and personal care products.
Because the company deals with health and hygiene products, standard returns are not accepted once an order leaves their facility. This guide covers the return window for reporting issues, eligibility requirements, your likely refund method, potential fees, and the exact steps to manage your account and cancel subscriptions. The information here reflects the latest available policy details to help you manage your purchases with confidence (verified April 2026).
Hers Return Policy Overview
| Topic | Details |
|---|---|
| return window | No standard window. 7 days from delivery to report damage or errors. |
| Eligible Items | Only damaged, incorrect, or undelivered items. |
| Return Methods | Email support with photo evidence. No physical returns accepted. |
| refund method | Discretionary refunds to original payment method. |
| non-returnable items | Prescriptions, opened products, telehealth fees, all shipped orders. |
| Fees | None. No restocking or return shipping fees apply. |
Can You Return It? Hers Product Return Eligibility at a Glance
If you are wondering whether a specific item can go back to the company, the answer is almost always no. Here is a quick reference table breaking down product returnability.
| Product Category | Returnable? | Notes |
|---|---|---|
| Prescription Medications | No | By law, pharmacies cannot accept returned prescription items once dispensed. |
| Opened/Used Non-Prescription Products | No | Denied due to strict hygiene and safety standards. |
| Unopened Non-Prescription Items | Generally No | Contact support for rare, case-by-case exceptions. |
| Damaged or Incorrect Orders | Yes | Report within 7 days for a resolution (usually a replacement). |
| Undelivered Orders | Yes | Contact support for an investigation and resolution. |
| Telehealth Consultation Fees | No | Service fees are final once the consultation has been provided by a medical professional. |
| Subscription Charges | Yes | Only if the subscription is cancelled before the upcoming order processes and ships. |
Hers Return Window: No Traditional Returns Once Shipped
The concept of a traditional return timeframe does not apply to Hers. Once an order processes and ships, it becomes a final sale. You cannot send an item back just because you changed your mind or no longer need the product.
The 7-Day Reporting Rule
While you cannot return items for a refund, you do have a strict seven-day reporting window for order problems. If you receive a damaged package or the wrong product entirely, you must notify the company within seven days of the delivery date. This timeframe exists strictly for reporting errors, not for initiating a standard return. If you wait eight days or more to mention a broken bottle or missing pill pack, your claim will likely be denied.
Items That Are Absolutely Non-Returnable to Hers
Hers enforces strict rules about what cannot be sent back. Knowing these non-returnable items upfront will save you the trouble of trying to print a shipping label that does not exist.
Prescription Medications
Federal and state laws prohibit pharmacies from accepting returns of prescription medications once they have been dispensed to a patient. This rule protects public health by preventing tampered or improperly stored drugs from re-entering the supply chain. Once a Hers provider issues your prescription and the pharmacy ships it, the sale is entirely final. You cannot get a refund even if you never open the package.
Opened or Used Personal Care Products
Products intended for personal wellness, such as skincare creams, hair growth serums, shampoos, and dietary supplements, cannot be returned once opened. The company cannot verify if an opened product has been contaminated, making it unsafe to accept back into their inventory. Similar to the strict rules seen in the Bellesa return policy for intimate wellness products, hygiene concerns make these items final sale.
Telehealth Service Fees
When you sign up for Hers, you often pay a fee for a medical consultation. This fee covers the time and expertise of the licensed healthcare provider reviewing your intake forms. Because the service was rendered, the fee is non-refundable. This applies even if the provider determines that a prescription is not medically appropriate for you.
How to Handle Issues: Damaged, Incorrect, or Undelivered Hers Orders
Since the company does not accept physical returns, you will not find an in-store return option or an automated online return portal to print shipping labels. If something goes wrong with your delivery, you have to follow a specific reporting process.
Step-by-Step Guide for Damaged or Incorrect Products
If your package arrives crushed or contains the wrong medication, act quickly.
- Take clear photographs of the shipping box, the damaged product, and the shipping label immediately after opening it.
- Open your email client and start a new message to support@forhers.com.
- Include your full name, order number, and the email address associated with your account.
- Attach the photographs showing the damage or the incorrect item.
- Send the email within seven days of the delivery date.
- Wait for a response. The support team will review the evidence and decide on a resolution, which is almost always sending a free replacement rather than requiring you to mail anything back.
Dealing with Undelivered Orders
If your tracking information says a package was delivered but your mailbox is empty, wait 24 hours to see if it shows up late. If it still has not arrived, email customer support right away. They can open an investigation with the shipping carrier and arrange for a replacement shipment to reach you.
Unlike standard retail stores detailed in our Typology return policy guide, Hers does not use drop-off partners or mail-in return centers. Everything is handled digitally through customer service.
Hers Subscription Cancellation & Refund Policy
Most Hers products are sold on a recurring subscription basis. Because you cannot return shipped items, mastering the cancellation process is the only way to stop future charges and get your money back for unwanted refills.
How to Cancel Your Hers Subscription
To stop a future order and avoid being charged, you must cancel before the processing date.
- Log into your account on the official Hers website.
- Open the Subscriptions or Account Settings tab.
- Locate the specific active subscription you wish to stop.
- Click the option to manage or cancel the plan.
- Follow the on-screen prompts to confirm the cancellation.
- Check your email for a cancellation confirmation message. Keep this receipt for your records.
If you cancel successfully before the next billing cycle triggers, you will not receive the next shipment and you will not be charged. If you miss the cutoff and the order processes, that specific shipment is considered final sale and cannot be refunded or cancelled, even if it has not arrived at your door yet.
Hers Refund Methods & Processing Times
Because standard returns are not accepted, refunds are relatively rare. They are typically only issued in specific situations, such as an order that was lost in transit or a duplicate billing error.
When a refund is approved by customer support, it will be issued directly back to your original payment method. The company does not offer store credit or digital gift cards as a refund alternative. The processing time for the money to appear on your bank or credit card statement usually ranges from 5 to 10 business days. This timeframe depends heavily on your specific financial institution's clearing process.
Hers Exchange Policy: Replacements Only for Specific Issues
The Hers exchange policy does not allow you to swap a shampoo you disliked for a different scent, or trade one supplement for another. True exchanges based on customer preference do not exist here.
Replacements are the only form of exchange offered, and they are strictly reserved for resolving legitimate order errors. If you receive a shattered bottle of minoxidil, the company will send a replacement bottle of the exact same product. If you have an adverse reaction to a medication, you cannot exchange it for a different drug; you must contact your medical provider through the portal to discuss changing your treatment plan moving forward. For a look at how other personal care lines handle exchanges, check out the Ogee return policy.
Fees & Costs: No Return-Related Fees for Hers
Because you cannot send products back, you do not have to worry about the common fees associated with e-commerce returns. The company does not charge a restocking fee for any items. You also will not encounter any return shipping deductions because the company does not accept physical packages back at their warehouses. If a replacement is needed due to a damaged order, Hers covers the shipping costs to get the new item to you.
Hers Holiday Return Policy: No Special Extensions
Many major retailers extend their return windows during the winter shopping season to accommodate gift-giving. The Hers holiday return policy includes no special extensions. The standard final sale rule applies year-round. Health supplements, topical treatments, and prescription medications are not typical holiday gifts, and the strict hygiene and legal regulations regarding these products do not pause for holidays. If you buy a product in December, it is just as non-returnable as a product bought in June.
Contacting Hers Customer Service for Support
When you run into an issue with your account, a billing question, or a damaged package, you have to contact the customer support team directly. Keep your order number, account email, and any relevant photos ready before you reach out.
- Email: support@forhers.com (This is the primary and most effective method for reporting order issues and attaching photos).
- Help Center: Visit the official Hers website to access their searchable database of frequently asked questions and policy details.
- Live Chat: A help widget is usually available on the website during standard business hours to connect you with an agent quickly.
Frequently Asked Questions About Hers Returns
Can I return Hers products if I have an adverse reaction?
No. An adverse medical reaction is not a valid reason for a physical return or refund under their policy. You should immediately contact your healthcare provider through the Hers portal or seek local medical advice to adjust your treatment.
How do I return my prescription medication?
You cannot legally return prescription medications to the company once they have been dispensed and shipped to you. State and federal laws prohibit the return of dispensed drugs.
What if I forgot to cancel my subscription before it shipped?
If your subscription order has already processed and shipped, it is considered a final sale and cannot be refunded. You can still log into your account to cancel all future shipments.
Can I get a refund for my telehealth consultation?
No. Once a medical provider has reviewed your intake forms and completed the telehealth consultation, the service fee is non-refundable, regardless of whether a prescription is written.
What should I do if I received the wrong product?
You must take clear photos of the incorrect item and the shipping box, then email customer support within seven days of the delivery date to arrange for a free replacement.
Does the company offer store credit for returns?
No. The company generally does not offer store credit because they do not accept standard physical returns. Approved refunds go back to the original payment method.
Can I return an unused, unopened shampoo or supplement?
Generally, no. Even unopened non-prescription items are considered final sale due to safety and hygiene protocols. You can contact support to ask for an exception, but approvals are very rare.
What proof do I need for a damaged item claim?
You must provide clear photographic evidence showing the damaged product, the shipping materials, and your official order number in an email to customer service.
Disclaimer: Return policies may change and vary by location. Always confirm details on the official Hers website or with your local store. Information verified April 2026.
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