Typology Return Policy Guide: 14-Day Window, Fees & How-To
When you order premium skincare, you want to know what happens if it doesn’t work out. People frequently search for the Typology return policy to understand if they can return opened serums or if they are stuck with products that don't suit their skin. Because Typology is a Paris-based brand with strict hygiene standards, their policy is distinct from typical department stores.
This comprehensive guide covers everything you need to know about the Typology return window, eligibility for refunds, and the specific steps to send items back. Note that Typology operates with what is known in policy typology as a "Protective" policy-meaning strict timelines and condition requirements apply.
Note: This information is based on the latest policy details verified in December 2025. Policies may vary by region (US/UK/EU), so always check your specific order details.
Overview of Typology Return Policy
Typology enforces a strict but clear return policy focused on hygiene and safety. Unlike some retailers that allow returns on "gently used" items, Typology generally requires items to be unopened and in their original state.
| Topic | Details |
|---|---|
| Return Window | 14 days from the date you receive your order |
| Eligible Items | Unopened, unused items in original packaging |
| Return Methods | Mail-in only (Online return portal) |
| Refund Methods | Refund to original payment method |
| Non-returnable | Opened products, used items, missing packaging |
| Fees | Customer pays $5.90 return shipping (deducted from refund) |
Return Window & Eligibility
To qualify for a refund, you must act quickly. Typology offers a 14-day return window starting from the day your package is delivered. This is shorter than the standard 30-day window seen at many other retailers, so it is important to inspect your order immediately upon arrival.
Eligibility Checklist:
- ✅ Items must be unopened.
- ✅ The original packaging (including cardboard sleeves for serums) must be intact.
- ✅ Products must be unused and in re-sellable condition.
- ✅ If your order included a free gift, the free gift must also be returned, or its value may be deducted from your refund.
Important: Because skincare is a hygiene product, Typology strictly enforces the "unopened" rule. If you break the seal or open the bottle, the item usually becomes non-returnable.
How to Return Items to Typology
Since Typology is a digital-first brand, there are no physical store locations for returns. All returns must be processed online and mailed back to their warehouse.
Online Return Process (Mail-in)
Follow these steps to initiate your return:
- Contact Support: Unlike some stores with a one-click button, you may need to initiate the request via the Support page or contact form on the Typology website.
- Provide Details: Have your order number, the list of products you wish to return, and the reason for the return ready.
- Receive Label: Typology customer service will email you a return shipping label. Note that the cost of this label ($5.90) will be deducted from your final refund.
- Pack Your Items: Place the unopened items securely in a box. Ensure they are packed well to prevent damage during transit-Typology does not refund items damaged due to poor return packaging.
- Ship It: Attach the label and drop the package off at the carrier location specified on the label.
- Wait for Inspection: Once received, the warehouse will inspect the items to ensure they are unopened before approving the refund.
Refund Methods & Processing Time
Once your return reaches the Typology warehouse, it undergoes a quality check.
- Refund Method: Refunds are issued to your original payment method (Credit Card, PayPal, etc.).
- Processing Time: Typology states they process refunds "as quickly as possible" after the warehouse inspection. Typically, banks take an additional 3–7 business days to post the funds to your account.
- Deductions: The refund will be the purchase price of the item minus the $5.90 return shipping fee.
Note: Original shipping fees paid when you placed the order are generally not refundable unless the return is due to a Typology error (e.g., wrong or defective item sent).
Exchange Policy
Typology does not offer a direct exchange policy in the traditional sense. If you ordered the wrong serum or want to try a different tint serum:
- Return the unwanted (unopened) item for a refund.
- Place a new order for the correct item.
This is the fastest way to ensure you get the product you want, as inventory moves quickly.
Non-returnable or Restricted Items
To avoid frustration, be aware of items that Typology will strictly reject for return:
- Opened Products: Any item with a broken seal or signs of use.
- Damaged Packaging: Items returned without their original sleeves or boxes.
- Hygiene Risks: Due to health regulations, used skincare cannot be resold.
- Incomplete Bundles: If you return a bundle, all items in that bundle must be present.
Tip: If you are unsure if a product is right for you, read the ingredients list carefully or purchase smaller "mini" versions if available before committing to the full size, as you cannot return it simply because it didn't suit your skin type after opening.
Fees, Deductions & Exceptions
Unlike "Low-Friction" policies that offer free returns, Typology uses a policy structure where the customer shares the cost.
- Return Shipping Fee: A flat fee of $5.90 is deducted from your refund to cover the return label.
- Free Gifts: If you keep a "gift with purchase" but return the qualifying items, the retail value of the gift may be deducted from your refund.
- Defective Items: If an item arrives damaged or broken, contact customer support immediately with photos. In these cases, the return fee is usually waived, and a replacement is sent.
Holiday & Extended Return Policies
During the holiday season (typically November and December), many retailers extend their return window. Typology often offers special conditions for Christmas orders, such as extending the return period until January 15th for orders placed in December.
However, the core rule remains: items must be unopened. Holiday gifts that have been opened or tested are generally not eligible for return, even during the extended period. Check the banner on their site during Q4 for the exact dates.
Customer Support & Contact Information
If you have issues with a return or a damaged package, reach out to Typology directly. They are a digital-first company, so email/form is the primary method.
- Contact Method: Use the "Contact Us" form on the footer of the Typology website.
- Response Time: Support typically responds within 24–48 hours.
- Best Practice: When emailing, include your Order Number and photos if the item is damaged. This speeds up the resolution process significantly.
FAQ: Common Questions About Typology Returns
Can I return items to Typology without a receipt?
Since Typology is an online-only brand, your order number serves as your receipt. You must provide this number to initiate a return. You can find it in your confirmation email or account history.
How long does a refund from Typology take?
Once the warehouse receives and inspects your return, the refund is processed immediately. However, depending on your bank, it may take 3 to 7 business days for the funds to appear in your account.
Can I return opened skincare products to Typology?
No. Typology has a strict hygiene policy. Opened or used products cannot be returned for a refund. If you have a reaction to a product, contact customer support, but standard returns are for unopened goods only.
Does Typology charge a restocking fee?
Typology does not charge a specific "restocking fee," but they do deduct a $5.90 return shipping fee from your total refund amount.
How do I return a damaged or wrong item?
Do not use the standard return portal for damaged items. Instead, contact customer support immediately with photos of the damage. They will typically send a replacement or issue a full refund without charging the $5.90 fee.
Is the Typology return policy different for the US vs Europe?
Yes, slight variations can exist due to local consumer laws (e.g., UK/EU have "Right of Withdrawal" laws). However, the US policy generally follows the 14-day timeline. Always check the footer of the specific country site you ordered from.
Can I return a gift to Typology?
You can return a gift if it is unopened, but you will need the original order number from the person who gave it to you. Refunds typically go back to the original purchaser's payment method, not the gift recipient.
What happens if I forget to return the free gift?
If your order qualified for a free gift and you return the purchased items, you must return the gift as well. If you keep it, Typology may deduct the value of the gift from your refund.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Typology website. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Typology return policy updates and check our other guides before your next purchase.
