Loft Return Policy After 30 Days | Refund & Exchange Info

Loft Return Policy After 30 Days: What You Need to Know

Missing a return deadline can be stressful. You look at your calendar and realize it has been over a month since you bought that dress or sweater. If you are searching for the Loft return policy after 30 days, you are likely wondering if you are stuck with the item or if you can still get your money back.

The good news is that Loft is quite flexible. Yes, you can return items after 30 days. However, you will not receive a refund to your original credit card. Instead, you will receive merchandise credit for the item's current selling price.

This guide covers everything you need to know about the Loft return policy, including eligibility rules, how to handle returns without a receipt, and what items are strictly non-returnable.

Note: All information is based on the latest policy data verified as of December 2025.

Overview of Loft Return Policy

Loft generally wants you to love your purchase. Their standard policy allows for a full refund within 30 days, but they offer options for those who miss that window.

Return Window & Eligibility

Understanding the timing is critical to getting the refund you expect.

The Standard 30-Day Rule

If you return your items within 30 days of the purchase date (or shipment date for online orders), you are eligible for a full refund to your original payment method.

The "After 30 Days" Rule

If you miss the return window, Loft will still accept the return in most cases. However, specific conditions apply:

• You will receive merchandise credit instead of cash or card refund.
• The credit amount will be based on the current selling price of the item. This means if the item has gone on sale since you bought it, you will get the lower sale price amount in credit.

Item Condition Requirements

To be eligible for a return at any time, your items must be:

• Unworn and unwashed.
• Free of damage, stains, or alterations.
• Ideally returned with original tags attached.
• Defective items can generally be returned within the standard window for review.

If you are used to strict policies like the Depop return policy regarding used items, you will find Loft generally more accommodating as long as the item is in new condition.

How to Return Items to Loft

You have two main options for returning items: visiting a store or mailing them back.

1. In-Store Returns (Fastest Option)

Returning in-store is usually the best way to handle a Loft return policy after 30 days transaction because you get your credit immediately.

1. Gather your items: Ensure they are unwashed and have tags.
2. Bring proof of purchase: This can be your receipt, packing slip, or order confirmation email.
3. Visit the right store:
   • Loft items must be returned to a Loft store.
   • Loft Outlet items can only be returned to Loft Outlet stores. You cannot return Outlet items to a regular Loft store.
4. Receive your credit: If it has been over 30 days, the associate will issue you a merchandise credit card.

2. Online / Mail-In Returns

If you purchased online, you can mail your return back.

1. Start your return: Visit the Loft website, log into your account, and find your order history.
2. Print the label: Follow the prompts to create a prepaid return shipping label.
3. Pack it up: Place the items and your packing slip securely in a box or bag.
4. Ship it: Drop the package off at the carrier location specified on the label (usually USPS or UPS).
5. Wait for processing: It may take time for the mail to arrive and be inspected.

Note: In-store returns are free. Mail returns may have a shipping fee deducted from your refund unless otherwise stated during a promotion.

Refund Methods & Processing Time

The refund method depends entirely on when you make the return and whether you have a receipt.

Refunds Within 30 Days

• With Receipt: Full refund to your original credit card or payment method.
• Gift Receipt: Merchandise credit or e-gift certificate.

Refunds After 30 Days

• With or Without Receipt: You will receive merchandise credit for the item's current selling price. This credit does not expire and can be used on future fashion purchases.

Processing Time

• In-Store: Immediate.
• Mail-In: It can take up to 3 weeks (15 business days) for your return to be received and processed. Once processed, the refund or e-gift certificate usually appears within 1-2 billing cycles depending on your bank.

Exchange Policy

Loft allows exchanges, but the rules are similar to returns.

• In-Store: You can easily exchange an item for a different size or color. If the exchange happens after 30 days, the value of your original item will be calculated at the current selling price.
• Online: Direct exchanges via mail are often treated as a return followed by a new purchase. It is usually easier to return the item for credit and buy the new size separately.

Non-returnable or Restricted Items

Even with a flexible policy, there are exceptions. The following items are typically considered non-returnable items:

• Final Sale Items: Anything ending in a price of .77 or .88 is usually final sale and cannot be returned or exchanged.
• Maternity & Swimwear: These often have strict hygiene rules and may be non-returnable if the liner is removed or tags are missing.
• Altered Items: Clothing that has been tailored or altered cannot be returned.
• Outlet Items at Regular Stores: As mentioned, you must return Outlet goods to Outlet locations.

Check your receipt carefully. If an item says "Final Sale," Loft will likely decline the return. This is similar to the restrictions found in the Nectar return policy regarding specific product conditions.

Fees, Deductions & Exceptions

• Restocking Fee: Loft does not charge a restocking fee.
• Return Shipping: If you use the prepaid label for an online return, a shipping fee may be deducted from your refund amount.
• Price Adjustments: Loft offers a one-time price adjustment if an item goes on sale within 7 days of your purchase. This does not apply to returns made after 30 days.

Holiday & Extended Return Policies

Shoppers buying gifts during the winter holidays get extra time.

• Holiday Window: Typically, purchases made between mid-November (e.g., Nov 18) and late December (e.g., Dec 24) can be returned until January 31 of the following year.
• Refund Type: If you have the gift receipt, you will get merchandise credit. If you have the original receipt and return by Jan 31, you may be eligible for a full refund.

Always check the top of the Loft website during the holidays for the specific dates for that year.

Customer Support & Contact Information

If you have a complicated issue, like a defective item or a lost package, it is best to contact support directly.

• Live Chat: Available on the Loft website.
• Phone: Check the "Contact Us" page for the current customer service number.
• Email: Submit a form through their help center.

Tip: Have your order number and the item SKU (found on the tag or packing slip) ready before you call to speed up the process.

Frequently Asked Questions

Can I return items to Loft without a receipt?

Yes, you can return items without a receipt. However, because Loft cannot verify the price you paid, you will receive merchandise credit for the item's current selling price on the day of the return.

What is the Loft return policy after 30 days?

After 30 days, Loft accepts returns as long as the items are unwashed and unworn. You will not get a cash refund; instead, you will receive merchandise credit for the current selling price of the item.

Can I return online orders in-store at Loft?

Yes, you can return online orders to a local Loft store. This is the fastest way to get your refund or credit and avoids return shipping fees. Note that "Online Exclusive" items might have different rules, so check your packing slip.

What items are non-returnable at Loft?

Non-returnable items generally include final sale items (prices ending in .77 or .88), swimwear without hygienic liners, maternity items (in some cases), and personalized items.

Does Loft charge a restocking fee?

No, Loft does not charge a restocking fee. However, if you return via mail, the cost of the shipping label might be deducted from your refund total.

How long does a refund from Loft take?

In-store refunds are immediate. Mail-in returns can take up to 3 weeks to be received and processed by the warehouse.

Can I return Loft Outlet items to a regular Loft store?

No. Loft Outlet items must be returned to a Loft Outlet store. Regular Loft items can be returned to regular Loft stores. They operate as separate inventories.

How do I return a damaged or wrong item?

If you received a damaged or incorrect item, contact customer support immediately. They will often waive return shipping fees or provide a free replacement. This is standard practice, similar to the Ace Hardware returns policy for defective goods.

Checklist: Returning After 30 Days

• [ ] Check Condition: Is the item unworn and unwashed?
• [ ] Find Proof: Do you have the receipt or order email? (If not, expect the current selling price).
• [ ] Verify Store Type: Are you going to the correct store (Loft vs. Outlet)?
• [ ] Check Exclusions: Ensure the item was not "Final Sale."
• [ ] Expect Credit: Be prepared to receive merchandise credit, not cash.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Loft website or with your local store. Information verified December 2025.

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