mnml Return Policy 2025: Refunds & Exchanges Guide
Buying streetwear online can be tricky-sizing varies, and sometimes the fit just isn't what you expected. If you've recently ordered from mnml and need to send something back, understanding the mnml return policy is the first step to getting your money back or finding the right size.
This guide covers everything you need to know about the 2025 policy update, including the 30-day return window, strict rules on sale items, and how to use their digital return portal. Whether you are looking for a refund or an exchange, we have broken down the process into simple steps to help you avoid frustration.
Note: The information in this guide applies to mnml.la (the US/Global brand). Policies verified as of December 2025.
Overview of mnml Return Policy
mnml operates as a digital-first retailer, meaning their return process is handled entirely online and through the mail. The policy is strict regarding the condition of items and timelines.
Here is a quick snapshot of the key details:
| Topic | Details |
|---|---|
| Return Window | 30 days from the date you receive your order. |
| Eligible Items | Unworn, unwashed, with original tags and packaging. |
| Return Methods | Mail-in only (via mnml.loopreturns.com). |
| Refund Methods | Original payment method or store credit. |
| Non-returnable Items | Sale items, final sale, worn/damaged goods. |
| Fees | Customer pays return shipping; $8 handling fee deducted from refunds. |
Return Window & Eligibility requirements
To ensure your return is approved, you must adhere to the return window and condition guidelines. mnml is known to reject returns that do not meet these specific standards.
Standard 30-Day Window
You have 30 days from the day your package is delivered to postmark and mail your return. This applies to both domestic (USA) and international orders. If you wait longer than 30 days, your return will likely be rejected.
Eligibility Checklist
For an item to be accepted, it must pass a strict inspection:
- Condition: Items must be new, unworn, and unwashed.
- Tags: All original tags and labels must be attached.
- Cleanliness: Items must be free of pet hair, deodorant marks, laundry detergent smells, or smoke.
- Packaging: Must be returned in the original bag or packaging if applicable.
- Proof: You generally need your order number and zip code to start the process.
Important: If you return an item that is worn, damaged, or missing tags, mnml will not issue a refund. The item may be sent back to you at your expense.
How to Return Items to mnml
mnml does not have physical retail locations for returns; everything is processed through their online portal. Follow these steps to initiate your online return.
Step-by-Step Online Return Process
- Visit the Portal: Go to mnml.loopreturns.com.
- Log In: Enter your Order Number (found in your confirmation email) and your Shipping Zip Code.
- Select Items: Choose the items you wish to return and select the reason (e.g., "Too Small," "Changed Mind").
- Choose Outcome: Select whether you want a refund to your original payment method or an exchange.
- Print Label: Once approved, you will receive a printable shipping label and packing slip.
-
Pack & Ship:
- Place items in a secure package (original mailer is fine if sturdy).
- Include the packing slip inside.
- Affix the label to the outside.
- Drop the package off at the carrier location specified on the label.
Tip: Always ask for a receipt when dropping off your package. This proves you mailed the return within the 30-day window.
International Returns
For international customers, the process is similar, but you are responsible for all shipping costs, duties, and taxes. mnml does not provide prepaid labels for international orders. You must use a traceable shipping method and insure the package.
Refund Methods & Processing Time
Once your return reaches the mnml warehouse, it goes through an inspection process.
- Refund Method: Refunds are issued to the original payment method or as store credit, depending on what you selected in the portal.
- Processing Time: It can take up to 30 days for your refund to be fully processed after they receive your package.
- Bank Delays: Once mnml issues the refund, it may take your bank or credit card company an additional 3–5 business days to post the funds to your account.
Note: Original shipping charges are non-refundable.
Exchange Policy
If you love the item but need a different size or color, the exchange policy is straightforward.
- Availability: Exchanges are subject to product availability. If the size you want is out of stock, you will be refunded instead.
- Process: You initiate an exchange through the same portal (mnml.loopreturns.com).
- Speed: Exchanges often process faster than refunds because the new item is prepared once the return is scanned by the carrier (depending on the "Instant Exchange" options available at the time).
However, you cannot exchange "Final Sale" items. If you bought an item on deep discount, it is yours to keep.
Non-returnable or Restricted Items
mnml has a stricter policy than some general retailers like Target or Walmart. It is vital to check if your item is a non-returnable item before mailing it back.
❌ You cannot return:
- Sale Items: Any item marked as "Sale" or "Final Sale."
- Worn or Washed Items: If it has been worn (other than trying it on) or washed, it is ineligible.
- Altered Items: Clothing that has been hemmed or tailored.
- Damaged Goods: Items damaged by the customer (e.g., torn tags, stains).
If you attempt to return these items, mnml reserves the right to reject the package.
Fees, Deductions & Exceptions
Returns at mnml are not free. You should be aware of the costs associated with sending items back.
- Domestic Handling Fee: An $8.00 shipping and handling fee will be deducted from your refund amount for domestic returns.
- Return Shipping: The customer is effectively paying for return shipping via the deducted fee.
- Restocking Fee: Generally, there is no restocking fee for standard returns. However, if an international package is refused at customs due to unpaid duties/taxes, a $25 restocking fee will be deducted from the refund.
For comparison, retailers like Depop have different structures where individual sellers determine shipping fees, whereas mnml standardizes this cost.
Holiday & Extended Return Policies
Currently, mnml does not officially advertise a specific holiday return policy extension (e.g., for Christmas orders).
Unlike the Ace Hardware return policy or big-box stores that extend returns until January, you should assume the standard 30-day window applies unless stated otherwise on their homepage during the holiday season.
Customer Support & Contact Information
If you have trouble with the portal or have a specific question about a damaged item, you will need to contact mnml support electronically. They do not currently offer phone support.
- Email Support: help@mnml.la
- Return Portal: mnml.loopreturns.com
- Support Hours: Responses typically aim for 24–48 hours.
Best Practice: When emailing support, include your Order Number and photos if your item arrived damaged.
Frequently Asked Questions (FAQs)
Can I return sale items to mnml?
No. Items marked as "Sale" or "Final Sale" are not eligible for return or exchange. Double-check your product page before purchasing if you are unsure about sizing.
How long does a refund from mnml take?
The entire process can take up to 30 days. This includes shipping time, warehouse inspection, and processing by your bank. You will receive an email notification once the refund is issued.
Can I return items without a receipt?
You do not need a paper receipt, but you must have your Order Number and shipping zip code to access the online return portal. Without these, you cannot initiate a return.
Does mnml offer free return shipping?
No. For domestic US returns, an $8.00 handling fee is deducted from your total refund amount to cover shipping and processing.
What if my item arrived damaged?
If you received a defective item, do not start a standard return immediately. Contact help@mnml.la with photos of the defect and your order number so they can assist you with a replacement or refund without the standard deduction fees.
Can I exchange an item for a different style?
Typically, the online portal allows exchanges for a different size or color of the same item. If you want a completely different style, it is usually best to return the item for a refund (or store credit) and place a new order.
What happens if I return an item late?
Returns postmarked after the 30-day window are usually rejected. If rejected, the item may be sent back to you, and no refund will be issued.
Do I get my original shipping cost back?
No. The shipping cost you paid when you placed the original order is non-refundable. You will only be refunded the cost of the merchandise (minus the $8 return fee).
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official mnml website. Information verified December 2025.
Found this helpful? Bookmark this page for the latest mnml return policy updates and check our other guides, such as the Nectar return policy, before your next purchase.
