Allivet Return Policy: Your Complete Guide to Easy Returns & Refunds
Dealing with a sick pet is stressful enough without having to worry about how to return an incorrect or unneeded product. If you are searching for the Allivet return policy, you are likely looking for a quick and hassle-free way to secure a refund or exchange for your pet’s medications, food, or supplies.
In this comprehensive guide, we will break down everything you need to know about navigating returns with Allivet. We will cover their standard timeframe, eligibility requirements, potential fees, and the exact steps you need to take to send an item back. Because Allivet deals heavily in prescription medications and health products, they have stricter federal guidelines than your average online store. Whether you received a damaged item, ordered the wrong supplement, or just changed your mind, this guide will provide the practical steps needed to resolve your issue. (Information verified 2025. Policies are subject to change, so always verify directly with Allivet).
Allivet Return Policy Overview
To get started quickly, here is a scannable summary of how returns work at Allivet.
| Topic | Details |
|---|---|
| Return Window | 30 days from the purchase date. |
| Eligible Items | Must be new, unopened, unused, and in original packaging. |
| Return Methods | Mail-in only. An RMA (Return Merchandise Authorization) number is strictly required. |
| Refund Methods | Original payment method. |
| Non-returnable Items | Prescription medications (by federal law), refrigerated items, and opened/used food or supplies. |
| Fees | Customer pays return shipping for buyer's remorse. A restocking fee of up to 15% may apply if packaging is damaged/missing. |
Return Window & Eligibility
To successfully return an item to Allivet, you must act within their established timeframe and ensure the product meets their strict condition guidelines.
The Standard Return Window
Allivet offers a standard 30-day return window. This means you have exactly 30 days from the original date of purchase to request a return and send the item back. Items returned outside of this 30-day period are generally rejected and will not be refunded.
Eligibility Requirements
Because Allivet sells health and safety products for animals, their eligibility rules are very strict:
- New Condition: The item must be entirely unused and unopened.
- Original Packaging: All products must be in their original, factory-sealed packaging. Do not remove any tags, labels, or included accessories.
- Proof of Purchase: You must be able to provide your original order details so customer service can locate your purchase.
- RMA Number: This is the most critical requirement. You cannot simply mail an item back to Allivet. You must contact them first to receive a Return Merchandise Authorization (RMA) number.
If you are dealing with a defective or damaged item upon arrival, you must contact Allivet within 24 hours of delivery to qualify for a free replacement or refund.
How to Return Items to Allivet
Allivet is an online-only retailer. Therefore, they do not offer in-store returns; every return must be processed through the mail.
Step-by-Step Mail-In Return Process
The process for an online return at Allivet requires a few specific steps to ensure your package is accepted and not sent back to you.
- Check Your Item: Verify that your item is within the 30-day window, unopened, and is not a prescription or refrigerated medication.
- Request an RMA: Contact Allivet Customer Service by phone (1-877-500-9944) or via their website. Give them your order number and the reason you want to return the item.
- Write Down the RMA: Once approved, the representative will give you an RMA number and a specific return shipping address.
- Pack the Item Securely: Place the unopened item back into a sturdy shipping box.
- Include the RMA Number: Write the RMA number clearly on the outside of your shipping box. Do not write on the manufacturer's original product packaging.
- Ship Your Package: Drop the package off at your chosen carrier (USPS, UPS, FedEx). It is highly recommended to use a trackable and insured shipping method, as Allivet is not responsible for packages lost in transit.
(Image Prompt: A clean, helpful graphic showing a 3-step timeline: 1. A person calling customer service to get an RMA number, 2. A person packing a cardboard box with a pet shampoo bottle inside and writing an RMA number on the outside, 3. A delivery truck driving away.)
Refund Methods & Processing Time
Once you have successfully shipped your return, the next step is waiting for your money back.
If your return is approved, your refund method will automatically default to the original form of payment you used during checkout. Allivet does not typically issue store credit as a primary refund option unless specifically negotiated for an exceptional circumstance.
As for the processing time, please allow 7 to 10 business days for the refund to fully process and appear on your bank or credit card statement after Allivet receives the returned package at their facility.
Exchange Policy
Allivet’s standard policy focuses heavily on issuing refunds rather than direct exchanges. If you ordered the wrong size collar or the wrong type of over-the-counter supplement, you will generally need to return the original item for a refund and place a brand-new order.
However, there is an exception to their exchange policy if Allivet made an error. If you receive a defective item, a product damaged during shipping, or the completely wrong item, you should contact them immediately. In these cases, Allivet will arrange an exchange to send you a replacement product and will cover the shipping costs associated with fixing the error.
(Fashion brands often have much more lenient exchange rules. For instance, if you look at the Outcast return policy or the That's So Fetch return policy, you will find they frequently offer seamless store credit exchanges for sizing issues. Pet pharmacies, unfortunately, cannot offer this level of flexibility due to safety regulations.)
Non-Returnable or Restricted Items
For the health and safety of all pets, and to comply with the law, Allivet strictly prohibits the return of several types of items. These are final sale and cannot be sent back under any circumstances (unless Allivet shipped the wrong item).
Non-returnable items include:
- Prescription Medications: By federal law, a pharmacy cannot accept returned prescription medications once they have left the facility. Even if the bottle is completely unopened, it cannot be returned or refunded.
- Refrigerated Products: Items like insulin or certain vaccines that require strict temperature control cannot be returned once they ship.
- Opened Pet Food and Treats: If the seal is broken on a bag of food or treats, it is no longer returnable.
- Used Pet Supplies: Any item that shows signs of wear, use, or is missing its original tags and packaging.
- Expired Items: Products that have passed their expiration date while in your possession.
Fees, Deductions & Exceptions
Nobody likes surprise fees when trying to get their money back. Here is a clear breakdown of the costs you might encounter.
Return Shipping Costs
For standard "buyer's remorse" returns-meaning you changed your mind, ordered the wrong item, or no longer need it-you are entirely responsible for paying the return shipping costs.
Exception: If Allivet shipped you a damaged, defective, or incorrect item, they will cover the cost of return shipping.
Restocking Fees
Allivet reserves the right to charge a restocking fee of up to 15% of the item's purchase price. This fee is typically applied if you return an item that is missing its original packaging, requires repackaging, or requires special handling by their warehouse team. To avoid this deduction, ensure your item is in perfect, factory-sealed condition when you send it back.
Holiday & Extended Return Policies
Many large retailers extend their return windows around the winter holidays to accommodate gift-giving. However, Allivet does not have an official, written holiday return policy extension on their website.
Because pet medications and specialized food are rarely given as traditional holiday gifts, the standard 30-day window usually applies year-round. If you happen to be buying non-prescription pet supplies as a gift during November or December, it is best to contact customer service directly to ask if any seasonal extensions apply to your specific order.
(For a look at how other types of retailers handle flexible returns, you might be interested in our guide on the Akira return policy.)
Customer Support & Contact Information
Because you absolutely must have an RMA number to process a return, reaching out to customer support is your mandatory first step. Allivet offers several ways to get in touch.
- Customer Service Phone: 1-877-500-9944
- Live Chat: Available via the chat bubble on the Allivet website.
- Email: Accessible via the "Contact Us" web form on their site.
Operating Hours (EST):
- Monday – Friday: 8:00 AM - 7:00 PM
- Saturday: 9:00 AM - 5:00 PM
- Sunday: 12:00 PM - 5:00 PM
Pro Tip: Have your order number and the exact name of the item you wish to return ready before you call or open a chat window. This will significantly speed up the authorization process.
Frequently Asked Questions (FAQ)
Can I return items to Allivet without a receipt?
No. Because Allivet is an online retailer, all returns require a Return Merchandise Authorization (RMA) number. To get an RMA, you must provide your original order details. Therefore, no-receipt returns are not permitted.
How long does a refund from Allivet take?
Once Allivet receives your returned package at their facility, it typically takes 7 to 10 business days for the refund to be processed and credited back to your original payment method.
Can I return opened pet food to Allivet?
No. Due to health and safety standards, Allivet cannot accept returns on pet food, treats, or supplements if the original packaging has been opened or the factory seal has been broken.
What items are non-returnable at Allivet?
All prescription medications (due to federal law) and refrigerated products are strictly non-returnable once they leave the pharmacy. Additionally, any opened, used, or expired items are ineligible for a return.
Does Allivet charge a restocking fee?
They can. Allivet may apply a restocking fee of up to 15% if an item is returned missing its original packaging, tags, or if it requires special repackaging to be resold. Items returned in perfect, factory-sealed condition typically avoid this fee.
How do I return a damaged or wrong item to Allivet?
If you receive a damaged, defective, or incorrect item, you must contact Allivet customer service within 24 hours of delivery. They will provide an RMA, cover the return shipping costs, and arrange to send you a replacement item. Take photos of the damage before calling.
Can I return my pet's prescription medication if they pass away?
Sadly, no. Even under tragic circumstances, federal pharmacy laws strictly prohibit the return and resale of dispensed prescription medications. Once a prescription leaves the pharmacy, Allivet legally cannot take it back.
Who pays for return shipping to Allivet?
If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for paying the return shipping costs. If the return is due to an error made by Allivet, they will cover the shipping fees.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Allivet website or with their customer support team. Information verified 2025.
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