ALS Return Policy 90 Day Guide

ALS Return Policy: Complete Guide to Returns & Exchanges (2026)

Buying sports gear should be exciting, but sometimes a product isn't the right fit. If you need to check the ALS return policy (specifically for Al’s Sporting Goods), you are in the right place. Knowing the rules before you head to the store or print a label can save you time and money.

This guide covers everything you need to know about the 90-day return window, how to handle returns without a receipt, and what fees you might face. We also clarify the differences between Al’s Sporting Goods and other organizations like the ALS Association to ensure you have the right information.

Note: This guide assumes you are returning items to Al's Sporting Goods (als.com). Policies for other "ALS" entities are listed in the comparison table below. Information is verified for 2026.

Overview of Al's Sporting Goods Return Policy

Return Window & Eligibility

To get a full refund, you must follow the timeline and condition rules strictly. Al's Sporting Goods is generous compared to many competitors, but they are strict about the condition of the items.

How Long Do You Have?

You have a return window of 90 days from the date of purchase. This applies to items bought online, in-store, or over the phone.

Condition Requirements

Your return will be inspected. To avoid a rejected return or a heavy fee, ensure your item meets these standards:

• Unused: Items must be in new, resalable condition.
• Tags Attached: Do not remove tags until you are sure you are keeping the item.
• Original Packaging: Shoes must be in the original box (do not use the shoe box as the shipping box).
• Accessories: All parts, cords, and manuals must be included.

Who is this policy for?

• Al's Sporting Goods: 90 Days.
• I AM ALS Store: 14 Days (No exchanges).
• ALS Association: 30 Days (Requires pre-approval).

How to Return Items to Al's Sporting Goods

You can return items in person or by mail. Choose the method that is easiest for you.

In-Store Returns

This is the fastest way to get your money back.

1. Locate the nearest Al's Sporting Goods store.
2. Bring the unused item with all original packaging.
3. Present your proof of purchase (receipt or order confirmation email).
4. The refund is usually processed immediately to your original payment method.

Online & Mail-In Returns

If you aren't near a store, you can ship the item back.

1. Find Your Order: Locate your order number on your confirmation email or packing slip.
2. Request a Label: Contact customer support or use the online portal to generate a return label.
3. Pack Carefully: Place the item (and its product box) inside a shipping box. Do not put tape directly on the product packaging (like a shoe box).
4. Ship It: Attach the label and drop it off at the carrier location.
5. Track It: Keep the tracking number until your refund is confirmed.

Note: For standard exchanges, a shipping fee of roughly $7.99 may apply. For oversized items, return fees can be around $21.95.

Refund Methods & Processing Time

Once you hand over your return, you naturally want to know when the money will appear in your account.

• Refund Method: Money goes back to the original form of payment (Credit Card, PayPal, etc.).
• No Receipt: If you return an item in-store without a receipt, you will likely receive a store gift card. The value will be the item's lowest selling price from the last 180 days.
• Processing Time:
  • Warehouse Inspection: 3–5 business days after the package arrives.
  • Bank Processing: Once Al's approves the return, it takes another 3–5 business days for your bank to post the credit.
  • Total Time: Expect to wait about 6–10 business days total.

Exchange Policy

If you bought the wrong size or color, an exchange policy is available.

• In-Store: Simply bring the item in and swap it for the correct one.
• By Mail: You can exchange items by mail, but you may be responsible for shipping costs ($7.99 for standard items).
• Condition: The item you are exchanging must still be in new condition with tags attached.

If the item you want is out of stock, Al's will process a refund instead.

Non-returnable or Restricted Items

Not everything can be returned. Al's Sporting Goods generally does not accept returns on:

• Used or Worn Items: If it shows signs of wear, it will be rejected.
• Custom Orders: Anything personalized or special-ordered.
• Fuel/Gasoline Items: For safety reasons, items that contain or have contained fuel cannot be shipped back.
• Final Sale: Items marked explicitly as non-returnable at the time of purchase.

Fees, Deductions & Exceptions

Be aware of potential costs so you aren't surprised when you see your refund amount.

Restocking Fee

Al's Sporting Goods reserves the right to charge a restocking fee of up to 50% if:

• The item is returned without original packaging.
• Tags are missing.
• The item is damaged or dirty.
• Parts or accessories are missing.

Return Shipping

While they provide labels, the cost of return shipping (often $7.99) is typically not refunded unless the return is due to a store error (like sending the wrong item). Oversized items have higher fees ($21.95).

Holiday & Extended Return Policies

If you are shopping for gifts, the holiday return policy gives you extra time.

• Eligible Dates: Purchases made in October, November, and December.
• Extension: These items can be returned until January 31st of the following year.
• Same Rules Apply: Items must still be unused and in original packaging.

This extension is great for early holiday shoppers who want to buy gifts in October without worrying about the 90-day clock running out before Christmas.

Customer Support & Contact Information

If you have a problem with your order or need to find your order number, contact Al's Sporting Goods directly.

• Phone: Check the official website for the current toll-free number.
• Email: Support is available via their online contact form.
• Store Locator: Use the website to find the phone number for your local branch.

Tip: Have your order number ready before you call to speed up the process.

FAQs

Here are the most common questions shoppers ask about the Al's Sporting Goods return policy.

Can I return items to Al's Sporting Goods without a receipt?

Yes, but only in-store. Without a receipt, Al's requires a government-issued ID. You will receive a refund on a gift card for the item's lowest selling price in the last 180 days. You cannot do no-receipt returns by mail.

How long does a refund from Al's Sporting Goods take?

The entire process usually takes between 6 and 10 business days. This includes 3–5 days for the warehouse to inspect your return and another 3–5 days for your bank to process the funds.

Does Al's Sporting Goods charge for return shipping?

Yes, in most cases. A standard fee of $7.99 is common for mail returns, and oversized items may cost $21.95. If the item is defective or the store made a mistake, these fees are usually waived.

Can I return online orders in-store at Al's Sporting Goods?

Yes. Returning an online order in-store is the best way to avoid return shipping fees and get your refund processed immediately.

What items are non-returnable at Al's Sporting Goods?

You cannot return items that have been used, washed, or are missing tags. Additionally, custom orders and products involving fuel or gas are considered non-returnable items.

Does Al's Sporting Goods charge a restocking fee?

They do not charge a restocking fee for items returned in new condition with all packaging. However, if an item is damaged, dirty, or missing parts, a fee of up to 50% will apply.

How do I return a damaged or wrong item?

If you received a damaged item, contact customer support immediately. Do not just mail it back without notifying them, as they will likely waive the shipping fee and help you with a replacement.

Can I return a gift to Al's Sporting Goods?

Yes. If you have the gift receipt, you can get a refund or exchange. If you do not have a receipt, you can return it in-store for store credit (gift card) at the current lowest selling price.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Al's Sporting Goods website or with your local store. Information verified January 2026.

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