BAM Return Policy (2025 Guide: DrinkBam, Books-A-Million, &BAM, BAM Shifts + More)
Searching for the bam return policy can be confusing because "BAM" refers to several different popular brands. Whether you bought a beverage from DrinkBam, a bestseller from Books-A-Million (often called BAM), hair care from &BAM, or nursing scrubs from BAM Shifts, this guide has you covered.
Returns should be simple, but every company has different rules regarding return windows, refund methods, and shipping fees. This comprehensive guide aggregates the verified 2025 policies for all major "BAM" brands so you can get your money back quickly.
Note: Policies vary significantly by brand. Use the table below to find the specific store you purchased from.
Quick Answer: BAM Return Windows by Brand
If you are in a rush, use this comparison table to check your eligibility immediately.
| Brand | Return Window | Fees | Key Requirement |
|---|---|---|---|
| DrinkBam | 30 days from purchase | Return shipping deducted | Unused, original packaging |
| Books-A-Million | 30 days (Online) / 14 days (In-Store) | Shipping non-refundable | Receipt or Packing Slip |
| &BAM (Hair Care) | 7 days (Non-medical items) | Customer pays shipping | Unused, sealed |
| BAM Shifts | 15 days from delivery | 25% restocking fee | Proof of purchase |
| BAM at Mahwah | 30 days from purchase | Customer pays shipping | Unused, original condition |
Return Window & Eligibility
To get a full refund, you must meet the specific timing and condition rules for the brand you shopped with.
DrinkBam Eligibility
- Time Frame: You have a return window of 30 days from the date of purchase.
- Condition: Items must be unused and in the same condition that you received them.
- Packaging: Must be in the original packaging.
Books-A-Million (BAM) Eligibility
- Online Orders: Returns are accepted within 30 days of delivery (60 days for Millionaire's Club Members).
- In-Store Purchases: You have 14 days to return items to a physical store (30 days for Club Members).
- Condition: Items must be in new, saleable condition.
&BAM (andbam.care) Eligibility
- Time Frame: Strict 7-day window from receipt for non-medical items.
- Condition: Items must be unused and in original packaging.
- Note: Because of the nature of the products, medical items are generally restricted unless faulty.
BAM Shifts Eligibility
- Time Frame: 15 days from the delivery date.
- Condition: Items must be unworn, unwashed, and have original tags attached.
General Eligibility Checklist
Before starting your return for any of these brands, ensure you can check these boxes:
- [ ] Item is within the specific return window.
- [ ] Item is unused/unworn.
- [ ] Original tags and packaging are intact.
- [ ] You have the receipt or order number.
How to Return Items to BAM
Follow these step-by-step instructions based on where you made your purchase.
1. DrinkBam Returns (Mail-In)
- Contact Support: Email the support team (found on their website) with your order number and reason for return.
- Pack Items: Securely pack the unused item in its original box.
-
Ship: Mail the package to the address provided by support.
- Note: You are responsible for return shipping costs.
- Track: Use a trackable shipping service, as DrinkBam does not guarantee they will receive your returned item.
2. Books-A-Million Returns
In-Store Returns:
- Take your item and the packing slip (or receipt) to any Books-A-Million location.
- A store associate will process your refund to the original payment method.
Online Returns (Mail-In):
- Visit the "Order Status" page on the Books-A-Million website.
- Email
support@booksamillion.comif you need assistance generating a return authorization. - Pack the item with the packing slip.
- Apply the return label. Note that return shipping fees are usually non-refundable unless the item was defective.
3. &BAM Returns
- Email
hello@andbam.careimmediately. Do not ship anything before contacting them. - If approved, mail the item to their specific address (often in South Africa).
- Include your order number inside the package.
4. BAM Shifts Returns
- Write a note including your name, order number, and reason for return.
- Mail the package to the address listed on their shipping policy page.
- Keep your tracking number until you receive confirmation.
Refund Methods & Processing Time
Once your return is received, here is how and when you will get your money back.
| Brand | Refund Method | Processing Time | Deductions |
|---|---|---|---|
| DrinkBam | Original Payment Method | Unspecified (Post-inspection) | Return shipping cost |
| Books-A-Million | Original Payment / Store Credit | ~3-5 Business Days | Shipping fees |
| &BAM | Original Payment Method | Within 7 business days | Shipping costs |
| BAM Shifts | Original Payment Method | Post-inspection | 25% Restocking Fee + Shipping |
Tip: If you haven't seen your refund after 10 business days, contact your bank. Credit card providers often take an additional 3-5 days to post the credit to your statement.
Non-Returnable Items
Not everything can be returned. Most "BAM" brands have strict lists of non-returnable items for safety and hygiene reasons.
- Perishable Goods: Food, flowers, newspapers, and magazines (DrinkBam / BAM Mahwah).
- Digital Products: eBooks and audiobooks once downloaded (Books-A-Million).
- Hygiene & Medical: Sanitary goods, intimate items, and opened medical treatments (&BAM).
- Hazardous Materials: Flammable liquids or gases.
- Gift Cards: Generally non-returnable across all brands.
- Clearance/Final Sale: Items marked as "Final Sale" cannot be returned.
BAM Returns Without Receipt?
Losing a receipt happens. Here is how to handle a no-receipt return for these brands:
- Books-A-Million: If you are a Millionaire’s Club member, they can look up your purchase using your membership card. If not, you may only be eligible for an exchange or store credit at the current selling price, subject to manager approval.
- Online Orders (All Brands): You do not need a physical paper receipt. Your order confirmation email or the order ID in your account history serves as your proof of purchase.
- Bank Statement: In some cases, showing the transaction on your banking app can help support confirm the purchase date, though it does not guarantee a return approval.
Holiday & Extended Return Policies
As of the 2025 research, most "BAM" brands do not have a specific "holiday extension" policy listed (like returning January 31st for December purchases).
- Standard Rules Apply: Assume the standard 14 or 30-day window applies even during the holidays unless the website explicitly states otherwise on a banner.
- Books-A-Million Club Members: Remember, members get an extended 60-day window year-round for online orders, which is helpful for holiday gifts.
Contact BAM Support
If you have a complex issue, such as a defective item or a missing package, reach out directly.
- DrinkBam: Email via their contact form.
-
Books-A-Million: Email
support@booksamillion.com. -
&BAM: Email
hello@andbam.care. - BAM Shifts: Email via their shipping/returns page.
Customer Support Tip: Always include photos of the item (especially if damaged) and your Order ID in the subject line for a faster response.
FAQ: BAM Return Policy
What is the BAM return policy for Books-A-Million?
Books-A-Million allows returns within 14 days for in-store purchases and 30 days for online orders. Millionaire's Club members enjoy extended windows (30 days in-store, 60 days online). You need a receipt or packing slip.
Does BAM charge a restocking fee?
Most BAM brands (like Books-A-Million and DrinkBam) do not charge a restocking fee, but they do deduct shipping costs. However, BAM Shifts charges a 25% restocking fee on returned items.
Who pays for return shipping at BAM?
In almost all cases, the customer pays for return shipping. Books-A-Million may provide a free label if the return is due to their error (e.g., wrong or damaged item), but for "change of mind" returns, shipping is non-refundable.
Can I return a DrinkBam order if I opened it?
No. DrinkBam requires items to be unused and in the same condition you received them. Perishable goods like food and drinks generally cannot be returned once delivered.
How do I return a damaged item to BAM?
If your item arrives defective, take photos immediately. Contact the specific brand's support email (e.g., support@booksamillion.com or hello@andbam.care) to request a refund or exchange without paying return fees.
Can I return online Books-A-Million orders in-store?
Yes. You can return items bought at booksamillion.com to a physical store location. Bring your packing slip and the credit card used for the purchase to process the refund.
What items are non-returnable at BAM?
Common non-returnable items include eBooks, downloaded audiobooks, gift cards, perishable goods, hazardous materials, and items marked as "Final Sale."
How long does a BAM refund take?
Refunds typically process within 3 to 7 business days after the store receives and inspects your return. It may take a few extra days for your bank to show the funds.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official [Store Name] website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest BAM return policy updates and check our other guides, like the Ross Return Policy or Nike Online Return Policy, before your next purchase.
