Here is the comprehensive return policy guide for Birdies, designed to be the most accurate and user-friendly resource available.
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<h1>Birdies Return Policy (2025): Full Guide to Returns, Refunds & Exchanges</h1>
<p>Searching for the <strong>Birdies return policy</strong> usually means you are looking to check eligibility or fees for your new pair of flats or slides. Whether you ordered the wrong size or the style just isn’t for you, understanding the process for <strong>Birdies shoes</strong> (birdies.com) is essential to getting your money back quickly.</p>
<p><strong>Key Note:</strong> This guide covers the footwear brand <strong>Birdies</strong>. If you are looking for bridesmaid dresses (Birdy Grey) or personal safety alarms (She's Birdie), their policies are different. For Birdies footwear, you generally have a <strong>30-day return window</strong> from the delivery date.</p>
<p>In this guide, we break down exactly how to use the Redo portal, how to avoid common mistakes, and what you need to know about the <strong>$5 return shipping</strong> fee. All information is verified for 2025.</p>
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<h2>Birdies Return Policy Overview</h2>
<p>Before diving into the step-by-step instructions, here is a quick summary of the current policy rules.</p>
<table>
<tr>
<th>Topic</th>
<th>Details</th>
</tr>
<tr>
<td><strong>Return Window</strong></td>
<td>30 days from the delivery date</td>
</tr>
<tr>
<td><strong>Condition</strong></td>
<td>Unworn, new condition, original packaging</td>
</tr>
<tr>
<td><strong>Return Method</strong></td>
<td>Online via Redo portal (Mail-in only)</td>
</tr>
<tr>
<td><strong>Refund Method</strong></td>
<td>Original payment method</td>
</tr>
<tr>
<td><strong>Fees</strong></td>
<td><strong>$5 return fee</strong> (deducted from refund) unless "re:do" coverage was purchased</td>
</tr>
<tr>
<td><strong>Exchanges</strong></td>
<td>Free (no return fee applied)</td>
</tr>
<tr>
<td><strong>Processing Time</strong></td>
<td>7–14 days after receipt</td>
</tr>
</table>
<h2>Return Window & Eligibility</h2>
<p>To ensure your return is accepted, you must initiate the process within <strong>30 days</strong> of the date your order was delivered. This applies to all standard online orders made through birdies.com.</p>
<h3>Condition Requirements</h3>
<p>Birdies is strict about the condition of returned items. To qualify for a full refund:</p>
<ul>
<li>Shoes must be <strong>unworn</strong> and in new condition.</li>
<li>There should be no visible signs of wear on the soles or uppers.</li>
<li>Items must be returned in their <strong>original packaging</strong> (box and dust bags).</li>
<li><strong>Tags</strong> (if applicable) should remain attached.</li>
</ul>
<p><strong>Tip:</strong> Try your shoes on a soft carpet or rug to avoid scratching the soles until you are sure you want to keep them.</p>
<h2>How to Return Items to Birdies</h2>
<p>Birdies uses a self-service returns portal called <strong>Redo</strong>. Since Birdies is primarily a direct-to-consumer online brand, there are no physical retail locations for drop-off returns. You will need to mail your return back.</p>
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<h3>Step-by-Step Online Return Process</h3>
<ol>
<li><strong>Visit the Portal:</strong> Go to the Birdies return portal (often found at <code>birdies.com/apps/redo/account</code>).</li>
<li><strong>Find Your Order:</strong> Enter the email address used for the purchase and your Order Number (e.g., #12345) or zip code.</li>
<li><strong>Select Items:</strong> Choose the items you wish to return or exchange.</li>
<li><strong>Choose Reason:</strong> Select the reason for the return (e.g., "Too small," "Style not for me").</li>
<li><strong>Get Your Label:</strong>
<ul>
<li>If you purchased <strong>re:do coverage</strong> at checkout ($1.98), your return label is free.</li>
<li>If you did not purchase coverage, a printable shipping label will be generated, and the cost (typically <strong>$5</strong>) will be deducted from your refund.</li>
</ul>
</li>
<li><strong>Pack and Ship:</strong> Place the shoebox inside a shipping box/mailer. Attach the label and drop it off at the carrier location specified on the label (usually USPS or UPS).</li>
</ol>
<h3>Important Notes on Mailing</h3>
<ul>
<li><strong>Keep your receipt:</strong> Always get a drop-off receipt from the carrier. This serves as proof of shipment in case the package is lost.</li>
<li><strong>One box per label:</strong> Do not combine multiple returns into one box unless the portal specifically instructs you to do so.</li>
</ul>
<h2>Refund Methods & Processing Time</h2>
<p>Once you drop off your return, it takes time for it to travel back to the warehouse and be inspected.</p>
<ul>
<li><strong>Processing Time:</strong> Birdies states it typically takes <strong>7–14 days</strong> to process a return after they receive it.</li>
<li><strong>Refund Method:</strong> Money is returned to your <strong>original payment method</strong> (credit card, PayPal, etc.).</li>
<li><strong>Bank Delays:</strong> After Birdies issues the refund, your bank may take an additional 3–5 business days to post the credit to your account.</li>
</ul>
<h3>Fees & Deductions</h3>
<p>Unlike some competitors, Birdies returns are not always free. Be aware of these potential deductions:</p>
<ul>
<li><strong>Return Shipping Fee:</strong> A <strong>$5 fee</strong> is deducted from your refund for the return label unless you opted into the "re:do" free return coverage when you bought the shoes.</li>
<li><strong>Original Shipping:</strong> Any shipping costs you paid to have the order sent to you originally are <strong>non-refundable</strong>.</li>
</ul>
<h2>Exchange Policy</h2>
<p>If you love the style but need a different size or color, an exchange is a great option.</p>
<ul>
<li><strong>Exchanges are Free:</strong> Birdies does not charge the $5 return label fee for exchanges.</li>
<li><strong>Inventory:</strong> Exchanges are subject to stock availability. The portal will tell you immediately if the size you want is in stock.</li>
<li><strong>Instant Exchange:</strong> In some cases, the portal may offer an "Instant Exchange" where your new pair ships immediately if you provide a credit card hold. Otherwise, the new pair ships once the return carrier scans your drop-off.</li>
</ul>
<h2>Non-returnable Items</h2>
<p>Certain items cannot be returned to Birdies. These generally include:</p>
<ul>
<li><strong>Worn or Damaged Items:</strong> Shoes with scuffed soles, creases, or stains.</li>
<li><strong>Missing Packaging:</strong> Returns sent back without the original shoebox.</li>
<li><strong>Gift Cards:</strong> Purchase of gift cards is final.</li>
<li><strong>Final Sale:</strong> Any item explicitly marked as "Final Sale" on the product page cannot be returned or exchanged.</li>
</ul>
<h2>Special Cases</h2>
<h3>No Receipt / Gift Returns</h3>
<p>If you received Birdies as a gift and need to return them, do not use the standard portal if you don't have the order number.</p>
<ul>
<li><strong>How to handle:</strong> Contact <strong>customer support</strong> directly at <code>customercare@birdies.com</code>.</li>
<li><strong>Information needed:</strong> Provide the gifter's name and email address so the team can locate the original order.</li>
<li><strong>Refund type:</strong> Gift returns are typically refunded via store credit or an exchange, rather than refunding the gifter's card.</li>
</ul>
<h3>Defective or Damaged Items</h3>
<p>If your shoes arrived damaged or developed a defect shortly after wearing:</p>
<ul>
<li>Do not process a standard return.</li>
<li>Take clear photos of the defect.</li>
<li>Use the claims option in the Redo portal or email support immediately.</li>
</ul>
<h3>Holiday Return Policy</h3>
<p>Birdies typically sticks to its 30-day window. Unlike major department stores, they do not consistently publish an extended holiday return policy on their main pages. If you are buying gifts in November or December, check the website footer for any temporary "Holiday Return Policy" updates, but assume the standard <strong>30-day limit</strong> applies unless stated otherwise.</p>
<h2>Birdies vs. Competitors</h2>
<p>Because "Birdie" is a popular name, it is easy to get policies confused. Here is how Birdies (Footwear) compares to others:</p>
<table>
<tr>
<th>Brand</th>
<th>Product</th>
<th>Return Window</th>
<th>Return Fee</th>
</tr>
<tr>
<td><strong>Birdies</strong></td>
<td>Shoes/Flats</td>
<td>30 Days</td>
<td>$5 (Free with coverage)</td>
</tr>
<tr>
<td><strong>Birdy Grey</strong></td>
<td>Bridesmaid Dresses</td>
<td>45 Days</td>
<td>$5–$10</td>
</tr>
<tr>
<td><strong>She's Birdie</strong></td>
<td>Safety Alarms</td>
<td>30 Days</td>
<td>Contact Support</td>
</tr>
</table>
<h2>Customer Support & Contact Information</h2>
<p>If you have issues with the portal or a complex return scenario, the Birdies support team is available to help.</p>
<ul>
<li><strong>Email:</strong> <code>customercare@birdies.com</code> (Expect a response within 1–2 business days).</li>
<li><strong>Live Chat:</strong> Available on the website, typically Mon–Fri, 9:00 AM – 4:00 PM PST.</li>
<li><strong>Help Center:</strong> Accessible via the footer on birdies.com for FAQs.</li>
</ul>
<h2>Frequently Asked Questions</h2>
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<h3 itemprop="name">Does Birdies charge for returns?</h3>
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<p>Yes, for standard returns, a <strong>$5 return shipping fee</strong> is deducted from your refund. However, if you purchased the "re:do" return coverage for ~$1.98 at checkout, your return shipping is free. Exchanges are also typically free.</p>
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<h3 itemprop="name">Can I return worn Birdies shoes?</h3>
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<p>No. Birdies requires items to be in <strong>unworn, new condition</strong> with original packaging. Shoes with visible wear on the soles or uppers may be rejected and sent back to you.</p>
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<h3 itemprop="name">How do I return Birdies without a receipt?</h3>
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<p>Since Birdies is an online-first brand, you need your <strong>order number and email address</strong> to use the return portal. If it was a gift and you don't have this info, you must contact customer care at <code>customercare@birdies.com</code> for assistance.</p>
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<h3 itemprop="name">How long does a Birdies refund take?</h3>
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<p>Once Birdies receives your return package, it takes between <strong>7 to 14 days</strong> to process the refund. After they release the funds, your bank may take an additional 3–5 business days to show the credit.</p>
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<h3 itemprop="name">Does Birdies have free exchanges?</h3>
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<p>Yes. Birdies generally offers <strong>free exchanges</strong> for a different size or color within the 30-day window. You can initiate this through the Redo portal on their website.</p>
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<h3 itemprop="name">Where can I drop off my Birdies return?</h3>
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<p>Birdies returns are mailed back. Once you generate a label in the portal, you will drop the package off at the carrier specified on the label, which is usually <strong>USPS or UPS</strong>.</p>
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<h3 itemprop="name">Can I return items purchased with a discount code?</h3>
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<p>Yes, items bought with a discount code are generally returnable unless they were marked as <strong>"Final Sale"</strong>. The refund will match the actual price you paid, not the full retail price.</p>
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<h3 itemprop="name">What is the "re:do" coverage at checkout?</h3>
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<p>The "re:do" option is a small fee (often under $2) you can pay at checkout that covers the cost of a return label later. If you buy it, returns are free. If you decline it, you will pay a <strong>$5 fee</strong> if you decide to return the item.</p>
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<p><strong>Disclaimer:</strong> Return policies may change at any time and can vary by location. Always confirm details on the official Birdies website or with their support team. Information verified December 2025.</p>
<p><strong>Found this helpful?</strong> Bookmark this page for the latest Birdies return policy updates and check our other guides regarding <a href="https://thereturnguide.com/blogs/retail-store-returns/nike-return-policy-online">Nike Return Policy</a> and <a href="https://thereturnguide.com/blogs/online-retailers-returns/akira-return-policy">Akira Return Policy</a> before your next purchase.</p>
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