Camper Return Policy (2026 Guide)
Buying shoes online can be tricky. Maybe the size isn’t quite right, or the style looks different in person than on your screen. If you need to send a pair back, knowing the rules before you start saves time and money.
The Camper return policy is straightforward but strict on timing. Generally, you have 30 days to return unused items. While returns are not free for standard reasons (you cover the shipping), Camper is very generous if you encounter a defect.
This guide covers everything you need to know about the Camper return policy, including the return window, how to process an online return, and when you can expect your money back. We have verified these details for 2026 to ensure you have the latest information.
Camper Return Policy Overview
Here is the quick summary of how returns work at Camper USA.
| Topic | Details |
|---|---|
| Return Window | 30 days from the date of receipt (online) or purchase (in-store). |
| Condition | Items must be unused and in original packaging. |
| Return Methods | Mail-in (for online orders) or In-store (for store purchases). |
| Refund Method | Original payment method. |
| Processing Time | Up to 10 business days after the warehouse receives the return. |
| Return Fees | Customer pays return shipping (waived for defects). |
| Defect Policy | 2-year guarantee for manufacturing defects (free return). |
Return Window & Eligibility
To get a full refund, you must meet specific time limits and condition requirements.
Standard 30-Day Return Window
For most purchases, the return window is 30 days.
- Online Orders: The clock starts the day you receive your order.
- In-Store Purchases: The clock starts the day you buy the item at the register.
Condition Requirements
Camper will not accept items that show signs of wear. To remain eligible:
- Shoes must be unused.
- Items must be in their original condition.
- You must include the original packaging (box and tags). If the original box is damaged, you may use similar packaging that protects the shoes equally well.
Defective Items (2-Year Guarantee)
If your shoes have a manufacturing defect, Camper offers a much longer window. You have up to 2 years from the date of receipt to return defective items. In these cases, Camper covers the shipping costs.
How to Return Items to Camper
The process differs slightly depending on whether you bought your items at a physical store or online at Camper.com.
Option 1: Online Returns (Mail-In)
For orders placed on Camper.com, you will manage your return through their digital portal.
- Log In: Go to the Camper website and log into your account. If you checked out as a guest, access the "Your Orders" section using your order number and email address.
- Select Items: Find the order you wish to return. Select the specific items and choose the reason for the return.
- Print Documents: Once you complete the steps online, you will receive a confirmation email. This usually contains a Return Form (to go inside the box) and a Return Label.
- Pack Your Return: Place the unused shoes and the Return Form inside the original shoe box. Pack this box inside a shipping carton to protect it.
- Ship It: Attach the label to the outside of the package. Drop it off at the carrier location specified on the label.
Note: Unless the item is defective, you are responsible for the return shipping costs.
Option 2: In-Store Returns
If you bought your items at an official Camper store, you should return them to a store in the same country.
- Bring the unused item in its original box.
- Bring your original receipt or proof of purchase.
- Visit any official Camper store (franchises or "Recamper" stores may have different rules).
Refund Methods & Processing Time
Once you send your shoes back, you naturally want to know when the money will hit your account.
Processing Timeline
After your package arrives at the Camper warehouse, the team inspects the items to ensure they are unused.
- Inspection: This usually takes a few days after arrival.
- Refund Release: Once approved, the refund is processed within 10 business days (Monday through Friday).
Refund Method
- Your refund goes back to your original payment method (Credit Card, PayPal, etc.).
- The total amount refunded will be the price of the item minus the original shipping costs (unless the item was defective/wrong).
Camper Exchange Policy
If you love the shoe but need a different size, the exchange policy follows the same 30-day window.
- Online Exchanges: The fastest way to exchange an item online is often to initiate a return for the unwanted item and place a brand-new order for the correct size. This ensures you get the stock before it sells out.
- Condition: Just like returns, items for exchange must be unused and in original packaging.
Non-returnable or Restricted Items
Not everything can be returned. Camper will deny the return if:
- The return window of 30 days has passed.
- The items show visible signs of wear or use.
- The item was not purchased directly from Camper.com or an official Camper store (e.g., items bought at department stores must be returned to those stores).
- The item was part of a specific "Family & Friends" promotion (rules may vary, check specific promo terms).
Fees, Deductions & Exceptions
Understanding the costs involved helps avoid surprises.
Return Shipping Fees
Camper USA typically requires the customer to pay for return shipping. This is a direct cost you pay to the carrier or is deducted from your refund, depending on the label provided.
- Exception: If the item has a manufacturing defect or quality issue, shipping is free.
Restocking Fees
Good news: Camper does not charge a restocking fee. You receive the full value of the product returned, provided you cover the shipping.
Holiday & Extended Return Policies
While many retailers offer extended holiday windows, the standard Camper return policy does not explicitly state a permanent holiday extension for the USA.
- Standard Rule: Always assume the 30-day limit applies unless the website homepage specifically advertises a holiday extension (e.g., "Returns accepted until Jan 31st") during the season.
- Recommendation: If buying gifts in November, check the footer of the website or ask customer support for confirmation on holiday extensions.
No-Receipt Returns & Special Cases
What if you lost your paperwork?
- Online Orders: You generally do not need a physical paper receipt. You can access your order history online using your email and order number to start the process.
- In-Store: A receipt is usually required. However, if you provided an email at checkout, the store may be able to look up your transaction.
- Gifts: If you received Camper shoes as a gift, you will likely need the order number from the giver to process an exchange or return.
Customer Support & Contact Information
If you have a problem that this guide hasn't solved-like a lost package or a defect claim-you should contact Camper directly.
- How to Contact: Use the "Contact Us" form on the Camper website.
- For Returns: The fastest way to get help is to log into "Your Orders" on their site rather than emailing general support first.
- Tip: If claiming a defect, take clear photos of the damage before packing the item.
Frequently Asked Questions
Can I return items to Camper without a receipt?
For online orders, you don't need a paper receipt; your order confirmation email or online account history serves as proof. For in-store purchases, a receipt is generally required, though stores may be able to look up your purchase if you linked it to an email address.
How long does a refund from Camper take?
The refund process typically takes up to 10 business days after the warehouse receives and inspects your return. Bank processing times may add an additional 1-3 days for the funds to appear in your account.
Does Camper charge for return shipping?
Yes, for standard returns (change of mind, size issues), the customer is responsible for return shipping costs. However, if the item is defective or there is a quality issue, Camper covers the cost.
Can I return online orders in-store at Camper?
Policies vary by country, but for the USA, Camper generally directs online returns to be mailed back to the warehouse via the online portal. It is best to check your specific return slip or portal options to see if a local store drop-off is allowed for your order.
What is the Camper warranty on defects?
Camper offers a generous 2-year guarantee on products with manufacturing defects. If your shoes fail due to quality issues within two years of receipt, you can return them for a full refund, including shipping.
Can I return worn shoes to Camper?
No. Camper requires all returns to be unused and in the same condition as received. Worn items will likely be rejected unless there is a clear manufacturing defect covered by the warranty.
How do I return a gift to Camper?
To return a gift, you will need the original order number and the email address used to place the order. You can then process the return through the "Your Orders" section online. Refunds will go to the original purchaser's payment method.
Does Camper have an exchange policy?
Yes, you can exchange items within the 30-day window. For online orders, the most efficient method is often to return the original item for a refund and place a new order for the desired size or style immediately.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Camper website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Camper return policy updates and check our other guides before your next purchase.
