Dime MTL Return Policy (2026 Update)
Shopping for streetwear and skate apparel online can sometimes be a guessing game when it comes to sizing or fit. That is why understanding the dime return policy is essential before you complete your checkout. Shoppers frequently seek clear return information to make confident purchases and ensure a hassle-free experience if an item doesn't meet expectations.
This comprehensive guide simplifies everything you need to know about returning items to Dime MTL. We’ll cover their strict return window, eligibility requirements, step-by-step return methods, how refunds work, and exactly what items are considered final sale. We will also break down any associated fees so you aren't caught off guard by unexpected shipping costs.
Please note: While this guide provides the most up-to-date context for 2026, the detailed policy information is based on the official Dime MTL website, last verified in late 2024. Policies can change, so we always recommend confirming the latest details directly on dimemtl.com.
1. Overview of Dime MTL Return Policy
Dime MTL has a relatively strict and straightforward return process. Because they are a specialized streetwear brand, their rules differ from massive big-box retailers. Here is a quick look at what to expect when you need to send something back.
| Topic | Details |
|---|---|
| Return Window | 14 days from the date you receive your order |
| Eligible Items | Unused, unwashed, original condition, tags attached, original packaging |
| Return Methods | Mail-in returns only for online purchases |
| Refund Methods | Original payment method or gift credit |
| Non-returnable Items | Sale items, accessories, underwear, items without a receipt |
| Fees | Customer pays return shipping; original shipping is non-refundable |
2. Return Window & Eligibility
To successfully get your money back, you must meet Dime MTL's strict time limits and condition requirements.
The Return Timeframe Your return window is 14 days from the exact date you received your purchase. If you try to initiate a return on day 15, your request will likely be denied, and the items will be sent back to you at your expense.
Condition of the Item Dime MTL expects the item back exactly as they sent it to you. This means:
- The item must be entirely unused, unworn, and unwashed.
- It must be enclosed in its original packaging.
- All original tags must still be securely attached.
- You must include a receipt or order confirmation as proof of purchase inside the package.
Tip: Be careful when trying on clothes. Make sure you don't accidentally leave deodorant stains or stretch out collars, as this will disqualify the item from being accepted.
3. How to Return Items to Dime MTL
Because Dime MTL processes all web orders through their headquarters in Canada, understanding how to format your online return is critical to avoid lost packages.
In-Store Returns
If you purchased an item directly from a physical Dime MTL retail store, you will need to bring it back to that specific store. However, if you purchased your item online at dimemtl.com, you generally cannot process an in-store return. Online orders must be mailed back to their warehouse.
Mail-In Returns (Online Orders)
Follow these steps to ensure your return is processed smoothly:
- Verify your eligibility: Double-check that you are within the 14-day window and that your item is not final sale.
-
Contact customer service (optional but recommended): While there isn't a dedicated online portal to automatically generate a return, it is a good idea to email
info@dimemtl.comto give them a heads-up, especially if you are dealing with a defective item. - Pack your items: Place your unworn items back into their original packaging.
- Include proof of purchase: Print out your order confirmation email or original receipt and slide it into the box.
- Address your package: Write the official Dime MTL return address on the outside of the box: Dime 3658 Notre-Dame Ouest Montréal QC, H4C 1P6 Canada
- Purchase a shipping label: Go to your local post office or preferred carrier to buy postage. Dime MTL does not provide prepaid labels.
- Keep your tracking number: Always hold onto your tracking receipt so you can monitor when the warehouse receives your box.
(Insert Image Prompt Here: A graphic showing a well-packed cardboard box with a printed order confirmation slipping inside, next to a smartphone displaying a tracking number, illustrating the proper way to prepare a mail-in return.)
4. Refund Methods & Processing Time
Once you have successfully mailed your package back to Canada, here is what happens next.
How You Get Paid If your return passes inspection, Dime MTL will automatically apply a credit back to your refund method, which is always the original credit card or payment method used at checkout. If the item was a gift shipped directly to you, Dime MTL will issue a digital gift credit instead of refunding the person who bought it.
Timeline Dime MTL's processing time typically takes about 5 to 10 business days after the package actually arrives at their Montreal facility. Once they approve it, remember that your bank or credit card company might take an additional 3 to 5 business days to actually post the money back to your account.
5. Exchange Policy
Unlike many larger retailers, Dime MTL has a very restricted exchange policy.
They do not accept exchanges for issues like ordering the wrong size or changing your mind about a color. If you need a different size, you must return the original item for a refund and place a completely new order on their website.
The only time Dime MTL allows direct exchanges is if the item you received is defective, damaged, or if they accidentally sent you the wrong product. In these cases, email info@dimemtl.com immediately with photos of the damage so they can arrange a replacement.
6. Non-returnable or Restricted Items
Before you start packing up a box, make sure your item isn't on the restricted list. Dime MTL categorizes several types of merchandise as non-returnable items, meaning all sales are final:
- Discounted Products: Anything bought during a sale, clearance event, or using a discount code.
- Accessories: This covers items like hats, beanies, bags, socks, and skate hardware.
- Underwear: Refused universally for hygiene reasons.
- Worn or Damaged Goods: Any item that shows signs of wear, smells like cologne or smoke, or is missing tags.
- Missing Paperwork: Items sent back without an order number or receipt will be rejected.
7. Fees, Deductions & Exceptions
Nobody likes hidden fees. When returning items to Dime MTL, you need to factor in shipping costs.
Return Shipping Costs You are entirely responsible for paying your own return shipping. Because Dime MTL is located in Canada, international shoppers (like those in the US or Europe) should be prepared for higher-than-average shipping rates at the post office.
Original Shipping Deductions The shipping costs you paid on your initial order are completely non-refundable. If you request a refund, only the purchase price of the clothing will be returned to you.
Restocking Fees The good news is that Dime MTL does not charge a restocking fee. As long as your item is in perfect condition, you won't lose a percentage of your item's value just for sending it back.
8. Holiday & Extended Return Policies
During the busy winter shopping season, many brands offer extended return windows so shoppers can buy gifts early.
Unfortunately, Dime MTL does not officially advertise a holiday return policy extension. Their strict 14-day window from the date of receipt generally remains in effect year-round. If you are buying a gift well in advance of a holiday, we highly recommend reaching out to their support team beforehand to ask if they are making any seasonal exceptions, as you don't want the recipient stuck with the wrong size.
9. Customer Support & Contact Information
If your return is complicated or you received a damaged product, you will need to get in touch with their team.
Dime MTL keeps their customer support incredibly streamlined. They do not have a public phone number or a live chat feature on their website.
-
Email: The only way to contact support is by emailing
info@dimemtl.com. - Best Practices: To get a faster response, always put your Order Number in the subject line. Keep your message brief, clearly state if you want a return or are reporting a defect, and attach clear photos if necessary. Expect a response within 1 to 3 business days.
If you are dealing with a different brand altogether, you might want to review the Dry Goods return policy, the Ross return policy, or the Micas return policy guide to see how other stores handle their customer service requests.
10. FAQ Section
Can I return items to Dime MTL without a receipt?
Attempting no-receipt returns at Dime MTL will almost certainly result in a denial. You must include your original order confirmation email or a physical receipt so they can verify your purchase.
How long does a refund from Dime MTL take?
Once your package arrives at their Montreal facility, it usually takes 5 to 10 business days for them to inspect the item and issue the refund. Your bank may take a few additional days to post the funds.
Can I return online orders in-store at Dime MTL?
No. If you purchased an item on dimemtl.com, you must mail it back to their Canadian warehouse address. Physical Dime MTL storefronts typically only handle returns for items bought at that specific location.
What items are non-returnable at Dime MTL?
Dime MTL does not accept returns on sale items, discounted products, accessories (like hats and bags), or underwear. Additionally, any item that has been worn, washed, or has the tags removed is considered final sale.
Does Dime MTL charge a restocking fee?
No, Dime MTL does not charge a restocking fee. However, you will not be refunded for your original shipping costs, and you have to pay out-of-pocket to mail the item back to them.
How do I return a damaged or wrong item to Dime MTL?
If they sent you a damaged product or the wrong size, do not just mail it back. First, email info@dimemtl.com with your order number and photos of the defect. They will guide you through their specific exchange process.
Can I return a gift to Dime MTL?
Yes. If the item was marked as a gift when purchased and shipped directly to you, Dime MTL will send you a digital gift credit for the item's value once the return is processed. If it wasn't marked as a gift, the refund will automatically go back to the person who originally bought it.
Does Dime MTL offer free return labels?
No, Dime MTL does not provide prepaid return shipping labels. You must go to your preferred shipping carrier (like USPS, FedEx, or Canada Post) and purchase your own postage to mail the items back to their warehouse.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Dime MTL website or with your local store. Information verified April 2026.
Found this helpful? Bookmark this page for the latest Dime MTL return policy updates and check our other guides before your next purchase.
