Eagle Eye Outfitters Return Policy Full Refund Exchange Guide

Eagle Eye Outfitters Return Policy Full Refund Exchange Guide

Buying outdoor gear and fashion should be exciting, but sometimes a purchase just doesn’t work out. Whether the fit isn't right or the color looks different in person, knowing the Eagle Eye Outfitters return policy before you act can save you time and money.

This guide covers everything you need to know about returning items to Eagle Eye Outfitters. We break down the return window, eligibility rules for refunds, how to handle mail-in returns, and exactly who pays for shipping.

Note: The details in this guide are based on the latest policy information verified for 2025.

Eagle Eye Outfitters Return Policy Overview

If you need a quick answer, here is the snapshot of how returns work at Eagle Eye Outfitters.

Return Window & Eligibility Requirements

To get a full refund, you must act within the specific timeframe. Eagle Eye Outfitters offers a generous window compared to some fast-fashion retailers.

Standard Return Window

You have 60 days from the date of purchase to return items. This applies to both online orders and items bought in the physical store.

• Important for Pickup: If you buy online and pick up in-store, the 60-day clock starts on the date of purchase, not the day you pick it up.

Eligibility Checklist

For your return to be approved, the item must be in sellable condition. Before packing your box, ensure your items meet these criteria:

• ✅ Unworn: Items can be tried on but not worn out.
• ✅ Unwashed: No laundry scents, stains, or shrinkage.
• ✅ Tags Attached: Original product tags must be intact.
• ✅ No Damage: Free of scuffs, tears, or pet hair.

Specific Rule for Bogg Bags: Eagle Eye Outfitters has strict rules for Bogg Bags. They cannot be returned if:

• The handles have been untwisted.
• The bags are nested inside one another (as they were shipped).
• The clear inserts or tags are missing.
• There are any scuffs or marks.

If you are looking for information on other major retailers, check out our guides on the Urban Outfitters return policy or the Ross Dress for Less return policy.

How to Return Items to Eagle Eye Outfitters

Since Eagle Eye Outfitters does not provide prepaid shipping labels, you will need to handle the shipping process yourself if you aren't local to their store.

Option 1: In-Store Returns

If you live near Dothan, Alabama, the easiest way to return an item is to visit the store.

1. Bring the item and your original receipt or packing slip.
2. Bring the credit card used for the purchase.
3. Go to the customer service desk to process the refund immediately.

Option 2: Mail-In Returns (Online Orders)

If you are mailing your return, follow these steps carefully to ensure you get your money back.

1. Print the Form: Locate the Return Form (usually found on their website or included in your package). Fill it out completely.
2. Pack Carefully: Place your items in a secure box or bag.
   • Tip: Do not just stick a label on the shoe box or product packaging; use an outer shipping box.
3. Address the Package: Send your return to: > Eagle Eye Outfitters > Attn: Returns Dept. > 3535 Ross Clark Circle > Dothan, AL 36303
4. Ship It: Take the package to a carrier of your choice (UPS, FedEx, or USPS). You must pay for the postage.
   • Advice: Keep the tracking number until your refund method is credited.

Refund Methods & Processing Time

Once you mail your return, it takes some time for the money to appear in your account.

• Refund Method: Refunds go back to the original payment method (Credit Card, Debit Card, or Gift Card).
• Processing: It takes Eagle Eye Outfitters 3–5 business days to inspect and process the return after they receive it.
• Bank Delays: After the store processes the refund, your bank may take another 5 business days to post the funds.
• Total Time: Expect the entire process (shipping + processing + bank posting) to take about 2–3 weeks.

Note: Original shipping charges are non-refundable.

Exchange Policy

The exchange policy at Eagle Eye Outfitters is not fully automated for online orders.

• In-Store: You can easily swap an item for a different size or color at the store.
• Online: The policy focuses on refunds. If you need a different size, it is often faster to return the unwanted item for a refund and place a brand-new order for the correct item. This ensures the size you want doesn't go out of stock while your return is in the mail.

Non-returnable or Restricted Items

Not everything can be returned. To avoid having your return rejected, check this list of non-returnable items:

• ❌ Final Sale Items: Anything discounted 50% or more.
• ❌ Specific Apparel: Masks, swimwear, and undergarments.
• ❌ Discontinued Items: Products or brands that are no longer sold.
• ❌ Marked Tags: Items with a red "X" or red line on the tag.
• ❌ Gift Cards: Physical gift cards cannot be returned.
• ❌ Used Bogg Bags: Bags that have been used or altered (handles untwisted).

Fees, Deductions & Exceptions

Eagle Eye Outfitters is fair regarding fees, but there are costs you should be aware of.

• Restocking Fee: There are generally no restocking fees for items returned in sellable condition.
• Return Shipping: The customer is responsible for return shipping costs. They do not provide free return labels.
• Original Shipping: The money you paid to have the item shipped to you is non-refundable.

Holiday & Extended Return Policies

Currently, Eagle Eye Outfitters does not explicitly state an extended holiday return policy on their official site.

Standard rules usually apply: you have 60 days from purchase. If you are buying a gift early (e.g., in October for Christmas), you should contact customer support to see if they can offer an exception or if the recipient will need to return it strictly within the 60-day window.

For comparison on how other department stores handle holidays, you might read our Bealls Florida return policy guide.

Customer Support & Contact Information

If you have a problem with a defective item or need clarification on a return, you can contact their support team directly.

• Phone Support: 334-446-4887
• Location: 3535 Ross Clark Circle, Dothan, AL 36303
• Warranty Issues: Many brands sold by Eagle Eye have their own warranties. If an item fails after use, you may need to contact the manufacturer or call Eagle Eye support for guidance.

Frequently Asked Questions (FAQ)

Can I return items to Eagle Eye Outfitters without a receipt?

It is difficult to return items without proof of purchase. The policy states a receipt or proof of purchase is required. If you lost your paper receipt, try to find your email order confirmation. For gifts, you can use the order form included in the box.

Does Eagle Eye Outfitters provide free return shipping labels?

No. Eagle Eye Outfitters does not provide prepaid return labels. You are responsible for paying the shipping costs to return items by mail.

How long do I have to return an item?

You have a return window of 60 days from the date of purchase. This applies to both online and in-store purchases.

Can I return a Bogg Bag?

Yes, but only if it is in perfect condition. The handles must be twisted as originally shipped, it cannot be nested inside another bag, and all tags/inserts must be present. Used or altered Bogg Bags are non-returnable items.

What items are final sale?

Items discounted by 50% or more, masks, undergarments, swimwear, and discontinued products are considered final sale and cannot be returned.

How do I return a damaged or defective item?

If you receive a damaged item, you should likely return it using reason code "06" (Damaged/Defective). However, it is best to call customer support at 334-446-4887 immediately to ensure they handle the shipping costs for their error.

Can I return an online order to the physical store?

Yes. You can return online purchases to the Eagle Eye Outfitters store in Dothan, Alabama, to avoid paying return shipping fees.

How long does a refund take to process?

Once the store receives your package, it takes 3–5 business days to process. Your bank may take an additional 5 days. In total, expect about 2–3 weeks.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Eagle Eye Outfitters website or with your local store. Information verified December 2025.

Found this helpful? Bookmark this page for the latest Eagle Eye Outfitters return policy updates and check our other guides before your next purchase.