Lashkaraa Return Policy: Crucial Rules You Must Know Before Buying
Whether you are preparing for a wedding, attending a festive celebration, or upgrading your wardrobe with high-end ethnic wear, buying traditional South Asian attire online is a major investment. Because these outfits involve intricate fabrics, heavy embroidery, and detailed sizing, finding the perfect fit can be stressful. When an anarkali or lehenga arrives and doesn't fit exactly right, shoppers immediately start searching for the Lashkaraa return policy to figure out their options.
Lashkaraa is known for its beautiful, globally shipped garments. However, because so many of their items are made-to-order or custom-tailored, their return rules are significantly stricter than standard fast-fashion brands. If you are not careful-especially when selecting sizing options at checkout-you could easily end up with a garment that cannot be returned.
This comprehensive guide covers everything you need to know about navigating Lashkaraa returns. We will walk you through the current return window, strict eligibility requirements, how to handle custom-stitched items, refund methods, and a step-by-step guide to sending your items back.
(Note: Policy details are based on the latest available updates and have been verified for 2026.)
1. Overview of Lashkaraa Return Policy
To help you get answers quickly, here is a fast-reference summary of how Lashkaraa handles returns, refunds, and exchanges.
| Topic | Lashkaraa Policy Details |
|---|---|
| Return Window | Strictly 7 days from the date of delivery |
| Eligible Items | Standard sizes only; unworn, unwashed, with all original tags attached |
| Return Methods | Mail-in only via approved Return Merchandise Authorization (RMA) |
| Refund Methods | Original payment method (after warehouse inspection) |
| Non-returnable Items | Custom-stitched outfits, altered items, jewelry, accessories, sale items |
| Fees | Customer pays all return shipping costs; original shipping is non-refundable |
2. Return Window & Eligibility
If you are unhappy with your standard-sized purchase, you must act fast. Lashkaraa enforces a very strict return window of just 7 days.
This timeline begins on the exact day your tracking number marks the package as "delivered." Because this window is incredibly short, you must open your package and try on your garments immediately upon arrival. If you fail to contact customer service within these 7 days, your return request will be permanently rejected.
Eligibility Requirements for Returns
Lashkaraa's quality control team is meticulous. For an item to be accepted for a return or refund, it must meet all of the following conditions:
- Pristine Condition: The garment must be completely unworn, unwashed, and show zero signs of wear, makeup, perfume, or deodorant stains.
- Tags Intact: All original hangtags, designer labels, and plastic security tags must be attached exactly as they arrived.
- Standard Sizing Only: The outfit must be a standard size (e.g., XS, S, M, L, XL) selected from the standard dropdown menu.
The "Custom-Stitched" Trap (Critical Warning)
The most common mistake shoppers make is selecting the "Custom Stitching" or "Semi-Stitched" options during checkout.
⚠️ CRITICAL WARNING: Any item that is custom-stitched, altered to specific measurements, or modified (such as adding custom sleeves or changing the neckline) is strictly final sale. These items are non-returnable and non-refundable under any circumstances unless they arrive physically damaged due to a manufacturing error.
3. How to Return Items to Lashkaraa
Because Lashkaraa is a global e-commerce retailer, they do not operate physical retail storefronts. Therefore, there is no in-store return option available. Every single return must be processed as an online return through the mail.
Lashkaraa does not offer an automated return portal or prepaid shipping labels. You must manually request approval before shipping anything back.
Step-by-Step Mail-In Return Process
- Verify Your Eligibility: Confirm your item is a standard size, unworn, and that it has been less than 7 days since your package was delivered.
- Contact Customer Service: Send an email to contact@lashkaraa.com with the subject line "Return Request - Order #[Your Order Number]". Clearly list the items you want to return and explain the reason.
- Wait for Your RMA: Do not mail your package yet. Wait for the support team to reply with an official Return Merchandise Authorization (RMA) number and the designated return warehouse address.
- Pack the Outfit Securely: Place the unworn garment back into its original packaging. Ensure all tags are attached. Write your RMA number clearly on the outside of the shipping box or include a printout of your approval email inside.
- Ship the Package: Take the box to a trusted shipping carrier (like FedEx, UPS, or DHL). You must purchase your own shipping label. We highly recommend using a trackable service with signature delivery, as Lashkaraa is not responsible for lost packages.
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4. Refund Methods & Processing Time
If you follow the rules and send back an eligible item, how and when do you get your money back?
How You Are Refunded
Lashkaraa's official refund method for approved returns is a credit back to your original payment method (e.g., the credit card, debit card, or PayPal account you used at checkout). Note: In previous years, Lashkaraa only offered store credit, but their updated 2026 policy allows for original payment refunds on standard items.
Return Timeline
- Warehouse Inspection: Because ethnic garments are delicate, the warehouse team thoroughly inspects every return. This processing time typically takes 7 to 10 business days from the day your package arrives at their facility.
- Bank Clearance: Once Lashkaraa approves the return and issues the refund, it may take an additional 3 to 5 business days for your bank to post the funds to your account.
If your return is rejected during inspection (e.g., if it smells like perfume or is missing tags), customer support will contact you. You will then be responsible for paying the shipping costs to have the item mailed back to you.
5. Exchange Policy
What if the dress is beautiful, but you just need a different size?
Lashkaraa does not have a direct, automated exchange policy for international orders. If you ordered a standard size and need to swap it for a different standard size, you must treat it as a standard return.
You will need to email customer service, return the original item for a refund, and place a brand-new order on the Lashkaraa website for the correct size. You do not have to wait for your refund to process before placing the new order, which is highly recommended if you are on a tight timeline for an upcoming event.
6. Non-returnable or Restricted Items
To protect the hygiene of their customers and the high cost of tailoring, Lashkaraa classifies several categories of merchandise as non-returnable items. These are strictly final sale:
- Custom-Tailored Garments: Any outfit stitched to your specific custom measurements.
- Altered Standard Sizes: Any standard size that you requested custom changes to (like adding sleeves or closing a deep neckline).
- Semi-Stitched Items: Outfits that have been customized or tailored in any way.
- Jewelry & Accessories: All necklaces, earrings, tikas, bags, and footwear are final sale due to hygiene standards.
- Sale & Clearance: Anything purchased from the discounted sale section or during promotional clearance events.
- Mystery Boxes: Promotional surprise bundles.
When buying highly specific formal wear, strict final sale policies are standard across the industry. You can compare this by reading our guide to the Bridelulu return policy.
7. Fees, Deductions & Exceptions
Returning a heavy, embroidered lehenga internationally is not cheap. You must be aware of the fees involved before deciding to return an item.
Return Shipping Costs
Lashkaraa does not provide prepaid return shipping labels. The customer is 100% responsible for paying all return shipping fees. Because Lashkaraa processes returns at their international hubs (often in India), shipping a heavy 5-10 lb box globally from the US, UK, or Canada can cost anywhere from $20 to $50+ USD. Always calculate this cost at your local post office before requesting a return.
Deductions & Outbound Shipping
Original shipping charges paid at checkout are non-refundable. Additionally, if your original order qualified for "Free Shipping," Lashkaraa reserves the right to deduct the cost they paid to ship the item to you from your final refund amount.
Restocking Fees
Lashkaraa does not charge a flat restocking fee on standard returns. However, if an item is returned in poor condition but is still salvageable (e.g., requires minor spot cleaning), they reserve the right to deduct a cleaning or damage fee from your refund.
If you shop at other global online fashion brands, you might find similar international fee structures. For instance, the Micas return policy and the That's So Fetch return policy also require customers to cover their own return shipping costs.
8. Holiday & Extended Return Policies
Many large retailers offer extended return windows during the winter holidays to accommodate gift-giving. Lashkaraa does not.
There is no extended holiday return policy at Lashkaraa. Because ethnic bridal and festival wear is highly seasonal, the brand strictly enforces its 7-day return limit year-round, including during major holidays like Diwali, Eid, Christmas, and New Year's.
If you are purchasing a gift for someone well in advance of their event, be aware that the return window will likely close before they even open the present.
9. Customer Support & Contact Information
If you receive a defective item, need to cancel an order, or want to start a return, you must contact customer support directly.
- Email Support: contact@lashkaraa.com (This is the required channel for initiating returns or reporting damaged items).
- Website Contact Form: Available on the official Lashkaraa website.
- Typical Response Time: 24 to 48 business hours.
- Support Hours: Monday through Friday, 9:00 AM to 6:00 PM (Standard Time).
Pro Tip: If you receive a damaged or incorrect outfit, email support within 24 to 48 hours of delivery. Include your 6-digit order number and attach clear, well-lit photos of the defect. In cases of company error, Lashkaraa will cover all shipping costs to replace or refund the item.
10. Frequently Asked Questions (FAQ)
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Does Lashkaraa have free returns?
No, Lashkaraa does not offer free returns. Customers must pay for all return shipping costs out of pocket, and original shipping fees are non-refundable.
Can I return custom stitched items to Lashkaraa?
No. Any items that are custom-stitched, altered, or modified to your specific measurements are strictly final sale and cannot be returned.
How to return items to Lashkaraa?
To return an item, you must email contact@lashkaraa.com within 7 days of delivery to request an RMA number. Once approved, you pack the unworn item and ship it back at your own expense using a tracked courier.
Can I return items to Lashkaraa without a receipt?
Because Lashkaraa is exclusively an online retailer, no-receipt returns are not possible. You must provide your digital order number and the email address used at checkout to process a return.
What is the Lashkaraa cancel order policy?
You can request to cancel your Lashkaraa order within 24 hours of placing it. Once the order enters processing or the tailoring team begins cutting fabric for custom items, cancellations are no longer permitted.
How long does a refund from Lashkaraa take?
Once your return package arrives at their warehouse, it takes 7 to 10 business days for inspection. After approval, it takes 3 to 5 business days for the funds to appear on your original payment method.
What are the Lashkaraa store credit rules?
While Lashkaraa refunds standard returns to the original payment method, if you are issued store credit for a special circumstance, it will be delivered via email as an electronic gift card that can be used at checkout.
Does Lashkaraa accept returns on jewelry?
No. Due to health and hygiene standards, all jewelry, earrings, tikas, and accessories are considered final sale and cannot be returned.
What if my Lashkaraa outfit arrives damaged?
If your item arrives with a manufacturing defect or physical damage, email customer support within 48 hours with photographic proof. Lashkaraa will arrange a free replacement or a full refund.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Lashkaraa website or directly with their customer service team. Information verified 2026.
Found this helpful? Bookmark this page for the latest Lashkaraa return policy updates and check our other guides on TheReturnGuide.com before your next online clothing purchase.
