Mentality Return Policy (2025) | All 6 Stores Compared

Mentality Return Policy 2025 | All 6 Stores Compared & Explained

Searching for the Mentality return policy? You are likely confused-and for good reason.

There isn't just one store named "Mentality." There are six separate retailers using this brand name, and their return rules range from 60 days to zero returns allowed. If you follow the wrong guide, you could miss a strict 3-day deadline or ship your package to the wrong warehouse.

Whether you bought gym wear from Mental Evolution, magic supplies from The Mentalist, or a limited drop from Mentality.com, this guide disambiguates the confusion. We cover return windows, refund methods, shipping fees, and step-by-step instructions for all six brands.

Mentality Return Policy Overview

Since these stores operate independently, you must first identify which one you purchased from to know your rights.

Quick Identification Guide: Which Store Is Yours?

Tip: Check your email confirmation. If the domain is "mentality.com," you are subject to a strict no-return policy. If it is "mentalevolutionapparel.com," you have a flexible 30-day window.

Return Window & Eligibility

The return window is the single biggest difference between these brands. Missing these deadlines usually results in your return being rejected.

1. Mental Evolution Apparel (Best Policy)

• Window: 30 days from the purchase date.
• Condition: Items must be unworn, unwashed, and have original tags attached.
• Exchanges: Allowed at any time, free of charge.

2. The Mentalist Merchandise Shop

• Window: 7 days from receipt of the item.
• Condition: Unused, original packaging, and resaleable condition.
• Requirement: Proof of purchase is mandatory.

3. Mentality.com (Strictest Policy)

• Window: No returns or exchanges are accepted for change of mind.
• Exception: Damaged or incorrect items must be reported within 5 days of delivery.
• Reason: This store uses a limited-drop model (similar to Supreme), making all sales final.

4. Other Mentality Brands

• BULLISH MENTALITY: Offers a generous 60-day window but provides very few details on how to process the return.
• Blue Light Mentality: Standard 14-day return window.
• Black Mentality Clothing: Extremely strict 3-day window ("Strict after 3 days").

How to Return Items to Mentality Stores

Because the policies vary, the return method depends entirely on the URL you ordered from. Below are the steps for the two most common stores.

Method A: Returning to Mental Evolution Apparel

This store has the most modern, digital-friendly process.

1. Locate Order: Go to the contact form on mentalevolutionapparel.com.
2. Request Return: Fill out the form with your order number and reason for return.
3. Get Label: They will email you a prepaid return shipping label.
4. Pack & Ship: Attach the label to your package. Drop it off at the carrier (usually USPS or UPS).
5. Fee: Note that a $7 processing fee will be deducted from your refund.

Method B: Returning to The Mentalist Shop

This store requires manual approval.

1. Email Support: Contact their support team within 7 days of delivery.
2. Wait for Address: Do not return items to the manufacturer. Wait for support to provide the specific mailing address.
3. Ship: You must pay for shipping. Use a trackable service.
4. Confirm: Once received, they will inspect the item before issuing a refund.

Method C: Damage Claims at Mentality.com

Since standard returns are banned, use this only for defects.

1. Photo Evidence: Take clear photos of the damage or wrong item immediately.
2. Email Within 5 Days: Send photos and your order number to SUPPORT@MENTALITY.COM.
3. Wait for Review: If approved, they will provide exchange instructions. If you miss the 5-day mark, the claim will likely be denied.

Refund Methods & Processing Time

When will you get your money back? It depends on the store's efficiency and your bank.

Key Takeaways:

• Processing time usually starts after the warehouse inspects the item.
• Most stores will not refund the original shipping cost you paid when buying the item.
• If you purchased with a gift card, you will typically receive store credit.

Exchange Policy

Do you just need a different size? Here is how exchanges work:

• Mental Evolution: They offer the best exchange policy. Exchanges are free (no $7 fee) and can theoretically happen "any time," though we recommend sticking to the 30-day window to be safe.
• Mentality.com: Exchanges are only allowed if the merchant made an error (sent wrong size/item) or if the item is defective. You cannot exchange because a shirt doesn't fit you.
• Mentalist Shop: Exchanges are generally reserved for defective items or shipping errors.

Comparisons: If you are used to retailers with very flexible exchange systems, check out our Micas Return Policy Guide to see how other modern fashion brands handle size swaps.

Non-returnable Items

Before you pack your box, ensure your item isn't on the "final sale" list.

• Mentality.com: ALL items are considered non-returnable final sale unless damaged.
• General Restrictions (All Stores):
  • Worn, washed, or altered clothing.
  • Items with tags removed.
  • Perishable goods (food/supplements).
  • Intimate or sanitary goods.
  • Hazardous materials or flammable liquids.
  • Customized/Personalized items.

Fees, Deductions & Shipping Costs

Hidden fees are the most frustrating part of returns. Here is what to expect:

• Return Shipping Costs:

  • Mental Evolution: Provides a prepaid label, but charges a flat $7 fee deducted from the refund.
  • The Mentalist Shop: You are responsible for paying the full shipping cost to return the item.
  • Mentality.com: If authorized for a return (rare), you generally cover shipping unless the item was damaged.

• Restocking Fee:

  • None of the stores explicitly mention a separate percentage-based restocking fee, but the shipping deductions serve a similar purpose.

Pricey Returns? Large furniture retailers often have high restocking fees. See how Nebraska Furniture Mart's return policy compares regarding heavy item fees.

Customer Support & Contact Information

If you are stuck or your return is denied, here is how to reach a human.

• Mentality.com:

  • Email: SUPPORT@MENTALITY.COM
  • Phone: (702) 583-5555
  • Best for: Damage claims within 5 days.

• Mental Evolution Apparel:

  • Method: Online Contact Form (Website).
  • Response Time: 24–48 hours.

• The Mentalist Shop:

  • Method: Support Email (found on their policy page).
  • Warning: Do not ship until they reply with the address.

• BULLISH / Black Mentality:

  • Note: These sites lack clear contact information on their policy pages. Look for a "Contact Us" link in the footer of their respective homepages.

FAQ: Common Questions About Mentality Returns

Which Mentality store accepts returns?

Mental Evolution Apparel (30 days) and The Mentalist Shop (7 days) accept standard returns. Mentality.com does not accept returns unless the item is damaged.

Can I return items without a receipt?

It depends on the store. The Mentalist Shop explicitly requires proof of purchase. Mental Evolution can usually locate your order via email, so a paper receipt isn't strictly necessary, but you must have your Order ID.

Does Mentality offer free return shipping?

No. Mental Evolution provides a label but deducts $7 from your refund. The Mentalist Shop and Mentality.com require you to pay for shipping yourself.

How long does a refund take?

For Mental Evolution, refunds are processed 3–5 business days after they receive and inspect your return. Other stores are vaguer, stating "a couple of days" after receipt.

What if I received a damaged item from Mentality.com?

You must email SUPPORT@MENTALITY.COM within 5 days of delivery. Include photos of the damage. If you wait longer than 5 days, your claim will likely be denied.

Can I return sale items?

Usually, no. Items marked as "Final Sale" or bought during limited drops (especially on Mentality.com) are non-returnable.

Is there a phone number for Mentality returns?

Mentality.com lists (702) 583-5555 for customer service. Other stores like Mental Evolution rely on digital contact forms and email.

How does this compare to marketplace policies?

These stores are independent retailers, meaning their policies are stricter than marketplaces like Depop. Check our Depop Return Policy guide to compare how individual seller policies work versus these branded stores.

Disclaimer: Return policies may change at any time and can vary by location or specific product drops. Always confirm details on the official website of the specific "Mentality" store you purchased from. Information verified 2025.

Found this helpful? Bookmark this page to ensure you always have the correct return instructions for the right store. Check our other guides before your next purchase to avoid final-sale surprises.