My Sister's Closet Return Policy (2026 Guide)
If you are looking for the My Sister’s Closet return policy, you have likely realized that return rules can be confusing-especially when store policies vary by location. Whether you bought a cute top that doesn’t fit or a dress that looked different online, knowing your options is essential to getting your money back.
This guide covers the specific return policy for the My Sister’s Closet boutique (specifically the Carlinville, IL location, which offers the most detailed buyer protection). It is important to note that policies may differ significantly if you shopped at a "My Sister's Closet" consignment franchise elsewhere, which often have "all sales final" rules.
For the main boutique policy, you generally have a 7-day window for refunds and a 14-day window for store credit.
Below, we break down exactly how to handle your return, what items are eligible, and how to avoid having your return denied.
My Sister's Closet Return Policy Overview
To give you a quick answer: My Sister’s Closet allows returns on eligible items, but the timeline is tight. You must act quickly to get a full refund to your original payment method.
| Topic | Details |
|---|---|
| Return Window | 7 days for refund/exchange; 14 days for store credit (postmarked or in-store). |
| Eligible Items | Must be unworn, unwashed, and have original tags attached. |
| Return Methods | In-store drop-off or mail-in (buyer pays shipping). |
| Refund Methods | Refund to original payment (Days 1–7) or Store Credit (Days 8–14). |
| Non-returnable Items | Items discounted 40% or more, worn items, or items without receipts. |
| Fees | Return shipping is paid by the customer; original shipping is non-refundable. |
Important Note on Locations: This policy specifically reflects the buyer protection rules for the My Sister's Closet boutique based in Carlinville, IL. If you shopped at a consignment-only location (common in AZ or CA), your purchase is likely final sale. Always check your receipt.
Return Window & Eligibility
The return window at My Sister’s Closet is stricter than big-box retailers like Target or Walmart. The clock starts ticking the day you make your purchase or the day your online order is delivered.
Standard Return Windows
- 1 to 7 Days: You are eligible for a full refund to your original payment method or an exchange.
- 8 to 14 Days: You are eligible for store credit only.
- After 14 Days: Returns are typically not accepted.
Eligibility Checklist
Before you head to the store or pack your box, ensure your item meets these conditions to avoid rejection:
- [ ] Condition: The item must be unworn, unwashed, and free of any odors (perfume, smoke, pet dander).
- [ ] Tags: All original tags must be securely attached.
- [ ] Proof: A receipt or proof of purchase is required.
- [ ] Discount Status: The item must not have been discounted by 40% or more.
If you attempt to return an item that looks worn or has detached tags, the store reserves the right to deny the return.
How to Return Items to My Sister's Closet
Depending on how you purchased your items, you can return them in person or via mail.
Option 1: In-Store Returns
Returning in person is the fastest way to get your money back and avoid shipping fees.
- Gather your items and your receipt.
- Ensure all tags are attached.
- Visit the store location (e.g., 364 S Side Square, Carlinville, IL 62626).
- Bring the card you used for purchase if you are within the 7-day refund window.
Option 2: Mail-In Returns (Online Orders)
If you aren't local, you can mail your return. Please note that My Sister’s Closet does not typically provide free return labels; the cost of shipping is your responsibility.
Step-by-Step Mail-In Process:
- Check the Date: Ensure your package will be postmarked within 7 days for a refund or 14 days for credit.
- Pack Securely: Place the unworn items with tags into a shipping box or bag.
- Include Paperwork: Include your packing slip or a note with your order number and contact information.
-
Ship the Item: Take the package to a carrier (USPS, UPS, or FedEx) and pay for shipping.
- Return Address: 364 S. Side Square, Carlinville, IL 62626.
- Tracking: Always keep your tracking number until the refund is confirmed.
Refund Methods & Processing Time
Once My Sister’s Closet receives your return, they will inspect the items to ensure they meet the eligibility requirements.
- Refunds (Original Payment): If postmarked/returned within 7 days, the value of the item is credited back to your card. This usually takes a few business days to appear on your bank statement depending on your financial institution.
- Store Credit: If returned between 8 and 14 days, you will receive store credit. This is often issued as a gift card or a code to use on future purchases.
- Shipping Costs: Original shipping fees are non-refundable. If you received free shipping on your initial order, that cost may be deducted from your refund in some cases.
Exchange Policy
If you love the item but just need a different size, the exchange policy follows the same 7-day rule as refunds.
- In-Store: The easiest way to exchange is to visit the store. You can swap the item immediately if the new size is in stock.
- Online: Because stock moves fast in boutiques, direct exchanges via mail can be tricky. It is often better to return the item for a refund (within 7 days) and purchase the correct size immediately as a new order.
If you are past the 7-day window but within 14 days, you can return the item for store credit and use that credit to buy the new size.
Non-returnable or Restricted Items
Not everything can be returned. To protect the quality of their inventory, My Sister’s Closet enforces strict rules on final sale items.
The following are generally non-returnable:
- Deep Discounts: Items discounted by 40% or more are considered Final Sale.
- Worn Items: Any clothing showing signs of wear, makeup stains, or missing tags.
- Consignment Goods: If you are shopping at a specific consignment franchise location rather than the boutique, used/consignment items are almost always final sale.
- Accessories: Check with the store regarding jewelry or hair accessories, as these are often final sale for hygiene reasons.
If you send back a non-returnable item, it may be shipped back to you at your expense, or donated without a refund.
Fees, Deductions & Exceptions
When planning your return, keep these potential costs in mind:
- Return Shipping: The customer is responsible for return shipping costs. They do not provide prepaid labels.
- Original Shipping: The cost you paid to have the item sent to you is not refunded.
- Restocking Fee: My Sister’s Closet does not typically charge a restocking fee for valid returns, provided the items are in perfect condition.
Holiday & Extended Return Policies
Unlike major chains that offer extended holiday returns (often until January 31st), small boutiques like My Sister’s Closet often stick to their standard windows.
- Standard Rule: Assume the 7-day/14-day rule applies even in December unless the store explicitly states otherwise on your receipt.
- Gift Receipts: If you are returning a gift, bring the gift receipt. You will likely receive store credit rather than a refund to the purchaser's card.
For comparisons on how other fashion retailers handle returns, check out our guides on the Plato's Closet return policy or the Depop return policy.
Customer Support & Contact Information
If you have a specific issue-like receiving a damaged item or missing a receipt-it is best to contact the store directly before sending anything back.
- Address: 364 S Side Square, Carlinville, IL 62626
-
Store Hours:
- Monday - Friday: 9:00 AM - 5:00 PM (Thursday until 6:00 PM)
- Saturday: 9:00 AM - 4:00 PM
- Sunday: Closed
- Contact: Since phone numbers can vary by department, check the "Contact Us" page on their official website or look for the phone number on your packing slip.
My Sister's Closet Return Policy FAQ
Can I return items to My Sister's Closet without a receipt?
It is difficult to return items without a receipt. However, if the tags are still attached and the item is unworn, the store might offer an exchange or store credit at the current selling price. This is at the manager's discretion.
How long does a refund from My Sister's Closet take?
Once the store receives your return, they typically process it within 1 to 3 business days. After that, your bank may take an additional 3 to 5 business days to post the funds to your account.
Can I return online orders in-store at My Sister's Closet?
Yes, if you bought an item from the Carlinville online boutique, you can return it to their physical store location to save on return shipping costs.
What items are non-returnable at My Sister's Closet?
Items that have been worn, washed, damaged, or have missing tags are non-returnable. Additionally, any item discounted by 40% or more is considered final sale.
Does My Sister's Closet charge a restocking fee?
There is no mention of a standard restocking fee in their policy, but you are responsible for the shipping costs to get the item back to them.
How do I return a damaged or wrong item?
If you received a damaged item, contact customer support immediately (ideally within 24 hours of delivery). Do not just mail it back without notifying them, or they may assume the damage happened while in your care.
Can I return a gift to My Sister's Closet?
Yes, gifts can be returned if you have a gift receipt. You will typically receive store credit for the value of the item, rather than a cash refund.
Is the policy the same for all My Sister's Closet locations?
No. This guide focuses on the boutique policy (like the one in Carlinville, IL). Other locations that operate strictly as consignment or thrift shops (similar to Value Village) often have a strictly "No Returns" policy. Always check your specific store's receipt.
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Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official My Sister's Closet website or with your local store. Information verified December 2025.
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