Roses Return Policy All Stores Guide

Roses Return Policy (2026 Guide) – All Stores Compared

Buying roses-whether it’s a bouquet for a loved one or a dress from the brand Endless Rose-should be a happy occasion. But sometimes, flowers arrive wilted, or clothing doesn’t fit. If you are searching for the roses return policy, you might be confused because so many different stores use the word "Roses" in their name.

This guide clarifies the confusion. We cover the return rules for major players like Endless Rose (clothing), The Forever Rose (preserved gifts), Roses Discount Stores, and general policies for online florists like Box of Roses.

Below, you will find clear return window details, refund timelines, and step-by-step instructions to get your money back.

Note: Policies change. This information is verified as of early 2026, but always check your specific store’s official site for the latest updates.

Quick Answer: Do Roses Accept Returns?

The answer depends entirely on what you bought. Fresh flowers are almost never returnable due to spoilage, but you can usually get a refund if they arrive damaged. Clothing brands like Endless Rose generally accept returns within a specific window if items are new.

Here is the master comparison table to help you find your store:

Return Window & Eligibility

Because "Roses" refers to many stores, the return window varies wildly. You must act fast, especially with fresh flowers.

1. Endless Rose (Clothing)

• Window: You have 14 days from the delivery date to request a return.
• Shipping Deadline: Once approved, you have 30 days to ship the item back.
• Condition: Items must be unworn, unwashed, and have original tags attached.

2. The Forever Rose (Gifts)

• Window: You have a generous 90 days from receipt to return eligible items.
• Condition: Items must be in original packaging. Personalized items are non-returnable.

3. Fresh Flower Retailers (e.g., Box of Roses, Brand of Roses)

• Window: 0 to 2 Days.
• Why: Perishable goods cannot be returned.
• Exception: If the flowers arrive dead, damaged, or the wrong color, you must report it within 24 to 48 hours.

Eligibility Checklist

Before you start, check your item against this list to avoid rejection:

• [ ] Is the item clean? (No stains, makeup marks, or scents).
• [ ] Are tags attached? (Required for clothing).
• [ ] Is the packaging intact? (Required for gold-dipped roses or gift boxes).
• [ ] Do you have proof? (Order number, packing slip, or receipt).

How to Return Items (Step-by-Step)

The process differs if you are returning a dress versus a bouquet of wilted flowers.

Scenario A: Returning to Endless Rose (Clothing)

1. Locate Your Order: Go to the Endless Rose website and log into your account or find the "Returns" portal.
2. Request a Return: Select the items you want to send back. You must do this within 14 days of delivery.
3. Get Your Label: For US customers, the store usually provides a free prepaid shipping label.
4. Pack it Up: Place the item in the original bag or box. Stick the label on the outside.
5. Ship It: Drop the package off at the carrier indicated on the label (usually USPS or UPS).

Scenario B: Returning Fresh Flowers (Damage Claims)

Do not ship fresh flowers back unless specifically asked. It is messy and usually unnecessary.

1. Take Photos Immediately: If your Box of Roses or similar delivery arrives damaged, take clear photos of the wilted petals, broken stems, and the box condition.
2. Email Support: Send the photos and your order number to the store's customer service email within 24 hours.
3. Wait for Resolution: Most florists will offer a replacement bouquet or a refund rather than asking for a return.

Scenario C: Returning to Roses Discount Stores

1. Find Your Receipt: Returns are difficult without one.
2. Visit the Store: Bring the item and payment card to the service desk.
3. Be Nice: Policies at discount locations can vary by manager.

Refund Methods & Processing Time

When will you see your money? This depends on the refund method used by the specific store.

• Endless Rose: Refunds go to your original payment method.
  • Processing: It takes about 3–5 business days after they receive your package.
  • Bank Time: Your bank may take another 5–10 days to show the credit.
• Fresh Flower Shops: Refunds are often faster because there is no shipping time. If approved based on photos, refunds often process in 1–3 business days.
• Store Credit: Some smaller boutiques or "final sale" exceptions may only offer store credit.

Tip: If you haven't seen your refund after 10 business days, contact customer support with your tracking number.

Exchange Policy

• Clothing (Endless Rose): Direct exchanges aren't always explicitly detailed. It is often faster to return the item for a refund and buy the correct size in a new order.
• Cosmetics (Rose Inc): They often prefer exchanges over refunds if you are unsatisfied with a shade.
• Flowers: You will usually get a replacement shipment rather than an exchange. If you need flowers for a specific event date that has passed, ask for a refund instead.

Non-returnable or Restricted Items

Stores are strict about these categories. If your item falls here, it will likely be rejected.

1. Perishable Goods: Fresh flowers, food items, or anything that spoils (unless damaged on arrival).
2. Final Sale: Items marked "Final Sale" or clearance at Endless Rose cannot be returned.
3. Personalized Items: Engraved gold roses or custom-arranged bouquets.
4. Worn Items: Clothing with deodorant marks, pet hair, or missing tags.
5. Gift Cards: These are final sale at almost all retailers.

Fees, Deductions & Exceptions

Nobody likes surprise fees. Here is what to watch for regarding return shipping and restocking costs.

• Endless Rose: Typically offers free returns for US customers. This is a major perk.
• Roses & Moss / International Florists: You usually have to pay for return shipping. Since these items are bulky, shipping can be expensive.
• Restocking Fees: Some niche boutiques (like Rose Morning) may charge up to a 20% restocking fee on returned goods.
• Original Shipping: The cost you paid to have the item sent to you is usually non-refundable.

Holiday & Extended Return Policies

January is a busy time for returns.

• Clothing: Stores often extend windows for items bought in November and December, giving you until January 31st to return. Check the banner on the website during the holidays.
• Valentine’s Day (Flowers): There is rarely an extension for flowers. In fact, support teams are overwhelmed in February. If your Valentine’s roses arrive dead, email them immediately to get in the queue.
• 2026 Updates: As of early 2026, no major changes to holiday policies have been announced for these brands, but always verify before buying gifts.

Customer Support & Contact Information

If you are stuck, here is how to reach the most common "Roses" stores.

• Endless Rose: Best reached via their online contact form or email. They do not prominently list a phone number.
• The Forever Rose: Contact regarding your RMA (Return Merchandise Authorization) via their support page.
• Box of Roses / Florists: Email is best so you can attach photos of the damage.

Pro Tip: When emailing support, put your Order Number in the subject line (e.g., "Return Request - Order #12345"). This helps agents find your details faster.

FAQ: Common Questions About Roses Returns

Does Endless Rose offer free returns?

Yes, for customers within the United States, Endless Rose typically provides a prepaid shipping label for eligible returns. International customers may need to pay for shipping.

Can I return fresh roses if they die quickly?

Generally, no. Fresh flowers are perishable. However, if they arrive wilted or die within 24 hours of delivery, most reputable florists (like Box of Roses) will offer a refund or replacement if you provide photos immediately.

What is the return window for The Forever Rose?

The Forever Rose has one of the longest windows in the industry. You can return eligible, unused items within 90 days of receipt.

Can I return items to Roses Discount Stores without a receipt?

It is difficult. Most discount stores require a receipt for a full refund. Without one, you might only receive store credit at the current selling price, which could be much lower than what you paid.

How do I return an item to Endless Rose?

Log into their online portal within 14 days of receiving your order to request a return. Once approved, print the label, attach it to your package, and mail it back within 30 days.

Are sale items returnable?

Regular sale items are often returnable, but anything marked "Final Sale" cannot be returned or exchanged. Always check the product page before buying.

How long does a refund take?

For most stores, allow 3 to 10 business days after they receive your return. Refunds for fresh flower claims are often faster since there is nothing to ship back.

Do I have to pay for return shipping on flowers?

If the flowers are damaged, you generally do not ship them back; you just send photos. For non-perishable preserved roses (like gold-dipped ones), you may be responsible for shipping costs unless the item was defective.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official store website or with your local store. Information verified December 2025.

Found this helpful? Bookmark this page for the latest return policy updates and check our other guides like the Ross Dress for Less Return Policy or Gabe's Return Policy Guide before your next purchase.