Roxy Return Policy Guide 2026: Everything You Need to Know
Shopping online for swimwear, snow gear, and apparel should come with complete peace of mind, especially when you are unsure about the fit or color. Whether you are eyeing a new wetsuit or a stylish jacket, understanding the Roxy return policy upfront can save you time, money, and hassle.
This comprehensive guide breaks down exactly how to navigate Roxy’s returns. We will cover everything you need to know about their return window, what makes an item eligible, and the exact steps for sending your online purchases back. You will also learn about their refund process, exchange rules, and important exceptions like final sale items. Plus, we will answer your most pressing questions about return shipping fees and what to do if you are returning a gift or a damaged item.
Read on to master the Roxy return process with maximum clarity and confidence. (Note: Information is based on the latest available policy and verified for 2026).
Overview of the Roxy Return Policy
Roxy makes returns relatively simple for its online shoppers, but there are a few strict rules regarding item condition and timelines. Here is a quick breakdown of how returns generally work.
| Topic | Details |
|---|---|
| Return Window | 30 days from the date of shipment (online) or purchase (in-store). |
| Eligible Items | Unworn, unwashed, original condition with all tags attached. Swimwear must have the hygiene liner intact. |
| Return Methods | Online returns via mail-in portal. Online orders usually cannot be returned in-store. |
| Refund Methods | Original payment method, or store credit for gift returns. |
| Non-returnable Items | Final sale items, clearance, gift cards, personalized items. |
| Fees | Free return shipping via prepaid label (contiguous U.S. only). No restocking fees. |
Return Window & Eligibility Requirements
Before you pack up your unwanted items, you need to make sure your purchase qualifies for a return. Roxy has specific rules regarding timing and the condition of the merchandise.
Standard Return Window
Roxy offers a standard return window of 30 days. This is fairly standard in the retail apparel industry, giving you a month to decide if you want to keep your items.
If you happen to miss this timeframe, Roxy is generally quite strict about not accepting the return. If you are curious about what happens when you miss deadlines at other popular retailers, you might want to read our guide on the Loft return policy after 30 days.
Online vs. In-Store Return Windows
It is important to know exactly when your 30-day countdown begins:
- Online Purchases (Roxy.com): You have 30 days from the date your order was shipped, not the date it was delivered to your door.
- In-Store Purchases: You have 30 days from the date printed on your store receipt.
What Items Qualify for Returns
Most apparel, accessories, footwear, and snow gear purchased directly from Roxy.com or a Roxy brand store qualify for returns, as long as they meet the strict condition requirements listed below.
Conditions for Accepted Returns
For Roxy to accept and approve your return, the items must be:
- Unworn and Unwashed: The item must be in pristine, original condition. If it smells like perfume, smoke, or detergent, it will be rejected.
- Original Tags Attached: All original price tags, brand labels, and hangtags must still be attached to the garment.
- Original Packaging: Items should be returned in their original packaging, especially footwear (which must be in the original shoebox).
- Swimwear Rules: Swimwear and bikini bottoms absolutely must have the protective hygiene liner intact and securely attached.
- Proof of Purchase: You must provide proof of purchase, which is usually your order number, packing slip, or a digital email confirmation.
How to Return Items to Roxy
The process for returning an item depends entirely on where you originally bought it.
In-Store Return Process
If you bought an item physically inside a Roxy brand store, you must return it to a store. Simply bring the unworn item, with tags attached, alongside your original paper receipt. A store associate will process your refund or exchange at the register.
Important Note for Online Shoppers: Unlike the Ross return policy which encourages returning everything to a physical register, Roxy.com purchases generally cannot be returned to physical Roxy retail locations or partner stores like Quiksilver. You must complete an online return via mail.
Online Return Process (for Roxy.com Purchases)
To return an item you bought on Roxy.com, follow these simple steps:
- Initiate Your Return: Go to the official Roxy website, scroll to the bottom footer, and click on "Returns."
- Enter Your Details: Type in your order number (found on your packing slip or email) and the email address you used to place the order.
- Select Your Items: Choose the specific item(s) you wish to send back and select a reason for the return from the drop-down menu.
- Generate Your Label: Submit your request to generate a prepaid, printable return shipping label.
Mail-in Return Process
Once you have your label, it is time to pack everything up:
- Package Your Items: Securely pack the unworn items in their original packaging. Include your original packing slip inside the box so the warehouse knows who the return belongs to.
- Attach the Label: Tape the prepaid return label securely to the outside of your box or mailer, covering any old shipping labels.
- Drop It Off: Take your sealed package to the designated shipping carrier listed on the label (such as USPS, UPS, or FedEx) and drop it off.
(Pro Tip: Always ask the carrier for a drop-off receipt. This proves you mailed the item just in case the package gets lost in transit.)
[Insert Image Prompt: A clean, step-by-step vector illustration showing a user packing a Roxy swimsuit into a cardboard box, taping a prepaid return label to the top, and handing the box to a shipping carrier representative.]
Return Label Instructions
For eligible returns within the contiguous United States, Roxy provides a prepaid return shipping label. If you accidentally lose this label or your printer jams, don't panic. You can simply log back into the Roxy returns portal and re-download the file to print it again.
Refunds & Processing Time
Waiting for your money back is often the hardest part of a return. Here is what to expect regarding Roxy refunds.
Refund Methods
As a standard practice, Roxy will issue your refund back to your original payment method (such as your credit card, debit card, or PayPal account). If you are returning a gift and do not want the money going back to the person who bought it, you must initiate a gift return through customer service to receive store credit instead.
Refund Timeline
The processing time for a Roxy return requires a little patience.
- Warehouse Inspection: Once your package arrives at the Roxy warehouse, it typically takes 7 to 10 business days for their team to inspect the item and process the return.
- Bank Processing: After Roxy releases the funds, your bank or credit card company will take an additional 3 to 5 business days to post the money to your account.
- Total Wait: You should expect your refund to appear roughly 10 to 15 business days after you mail the package.
When Refunds May Be Denied
Roxy reserves the right to deny your refund if the item does not meet their policy. Denials usually happen if the item is returned after the 30-day window, shows signs of wear, is missing tags, or has the hygiene liner removed from swimwear.
Roxy Exchange Policy
If you ordered a medium but realize you actually need a large, you might be looking to make an exchange. Roxy handles exchanges differently than some stores.
Roxy's exchange policy requires you to process a return and re-order. Because inventory moves fast, Roxy does not hold items for traditional exchanges by mail. Instead, you must:
- Initiate a standard return for the item that doesn't fit and mail it back using the steps above.
- Go to Roxy.com and place a brand new, separate order for the item in the correct size or color.
This ensures that the item you want does not sell out while your return is traveling through the mail.
Items That Cannot Be Returned
Not everything you buy from Roxy can be sent back. Knowing these exceptions can save you from a denied return. Non-returnable items include:
- Final Sale & Clearance Items: Any item heavily discounted and marked as "Final Sale" cannot be returned or exchanged under any circumstances. (This is common across the fashion industry; you can see similar strict rules in the Rumored return policy).
- Gift Cards: Digital and physical gift cards are non-refundable and cannot be redeemed for cash.
- Personalized Items: Any gear or apparel that was custom-made or personalized just for you cannot be returned.
- Tampered Swimwear: Bathing suits missing the protective hygiene liner will be immediately rejected for health and safety reasons.
Fees, Deductions & Exceptions
Nobody likes hidden fees when trying to get a refund. Here is how Roxy handles the financial side of returns.
Restocking Fees
Good news: Roxy does not charge a restocking fee for eligible returns. As long as your item is in perfect condition, you will receive a refund for the full purchase price of the item.
Return Shipping Fees
If you live within the contiguous United States and use the prepaid shipping label provided in the Roxy online portal, your return shipping is completely free.
However, if you live in Alaska, Hawaii, or are returning an international order, you may not be eligible for the free prepaid label. In these cases, you are responsible for paying the return shipping costs out of your own pocket.
Situations with No Fees
Roxy will always waive any shipping fees and ensure you are made whole if they made a mistake. If you received a defective item, a damaged product, or the wrong item entirely, contact customer support immediately. They will arrange for a free return and ensure you get the correct item without any extra out-of-pocket costs.
Holiday & Extended Return Policies
Shopping for gifts during the winter holidays can be stressful because you are buying items weeks before they are actually opened.
To help shoppers, Roxy typically implements a generous holiday return policy extension. Items purchased during November and December are usually granted an extended return window that stretches into late January. This gives your friends and family plenty of time to try on their gifts and send them back if needed.
Always check the top banner on Roxy.com during the holiday season to confirm the exact cutoff dates for that specific year.
Customer Support Information
If you run into an issue with a lost package, a missing receipt, or a defective wetsuit, Roxy’s customer support team is available to help.
- Phone (US): 1-866-ROXY (1-866-769-9789)
- Live Chat: Available directly on Roxy.com during normal business hours.
- Email Form: Accessible via the "Contact Us" page on their website.
- Operating Hours: Monday to Friday, 9:00 AM - 5:00 PM PST (excluding holidays).
Pro Tip: When you call or open a live chat, have your original order number and the email address used for the purchase ready. This will help the agent pull up your account instantly and solve your problem much faster.
Frequently Asked Questions About Roxy Returns
Can I return a Roxy item without a receipt?
For online purchases, your order number or email confirmation acts as your receipt. If you are doing no-receipt returns in a physical store, or if you received a gift, Roxy may offer you store credit at the item's current selling price, though this is at the manager's discretion.
How long does a refund from Roxy take?
Once you mail your package, it takes roughly 7 to 10 business days for the Roxy warehouse to receive and process it. After that, your bank will take 3 to 5 business days to post the refund. Expect the whole process to take 10 to 15 business days.
Can I return online orders in-store at Roxy?
Generally, no. Items purchased directly from Roxy.com cannot be returned to Roxy retail stores or Quiksilver stores. You must use the online return portal and mail the items back.
What items are non-returnable at Roxy?
Roxy will not accept returns on any items marked as "Final Sale" or clearance. Furthermore, gift cards, customized items, and swimwear missing the sanitary hygiene liner are strictly non-returnable.
Does Roxy charge a restocking fee?
No, Roxy does not charge a restocking fee for standard returns, provided the items are unworn, unwashed, and have all their original tags attached.
How do I return a damaged or wrong item to Roxy?
If your order arrives damaged or you receive the wrong product, do not use the standard return portal. Instead, contact Roxy customer service directly at 1-866-769-9789. They will send you a free return label and fix the error at no cost to you.
Can I return a gift to Roxy?
Yes, you can return a gift. If you have the order number from the person who bought it for you, you can contact customer service to arrange a return for store credit. If you use the standard online portal, the refund will automatically go back to the gift giver's credit card.
Does Roxy offer free return shipping?
Yes, Roxy offers free return shipping for customers within the contiguous United States. When you initiate a return online, they will provide a prepaid shipping label for you to print and attach to your package.
Disclaimer: Return policies may change at any time and can vary by location or region. Always confirm details on the official Roxy website or with your local store before making a purchase. Information verified for 2026.
Found this helpful? Bookmark this page for the latest Roxy return policy updates and check out our other guides at TheReturnGuide.com before your next online shopping spree.
