Shoe Station Return Policy Guide

Shoe Station Return Policy Guide (2026 Update)

Quick Answer: The Shoe Station return policy gives you a 60-day return window to return items that are unworn and in their original packaging. You can return online orders to any store location for free, or mail them back for a $6 return shipping fee.

Finding the perfect pair of shoes online can be tricky. Sometimes the fit isn't right, the color looks different in person, or they just aren't what you expected. If you need to make a return to Shoe Station, you need to know exactly how to avoid fees and get your money back fast.

This comprehensive guide covers everything you need to know about the Shoe Station return policy (updated for 2026), including how to handle lost receipts, the rules for online returns, and how the recent rebranding from Shoe Carnival affects you.

Important: This guide applies to the U.S.-based Shoe Station (part of the Shoe Carnival Group). If you are shopping on the international site (Shoe Station LK), policies will differ.

Shoe Station Return Policy Overview

Before packing up your shoes, check this quick summary to see if you are eligible for a refund.

Return Window & Eligibility Requirements

To ensure your return is approved, you must meet specific timing and condition rules.

The 60-Day Return Window

You have 60 days from the date of purchase (or the date your online order shipped) to initiate a return. This is a generous window compared to many competitors, giving you ample time to try on your shoes indoors to ensure a good fit.

Condition of Items

Shoe Station is strict about the condition of returned items. To qualify for a full refund:

• Shoes must be unworn. Do not wear them outside. Test them on carpet to avoid scuffing the soles.
• Original packaging is required. You must return the shoes in their original shoe box.
• Tags attached. Any hangtags must remain on the item.

“Am I Eligible?” Checklist

Use this checklist before heading to the store or post office:

• [ ] Has it been less than 60 days since you bought the item?
• [ ] Are the soles clean and free of dirt or scuffs?
• [ ] Do you have the original shoe box?
• [ ] Do you have your receipt or packing slip?

Exceptions for Defective Items: If you receive a damaged or wrong item, do not simply return it via the standard portal. Contact customer support immediately. You may be eligible to return worn items if there is a clear manufacturing defect, but this is handled on a case-by-case basis.

How to Return Items to Shoe Station

You have two main options for returning items: bringing them to a physical store (free) or mailing them back (fee applies).

Option 1: In-Store Returns (Free & Fastest)

This is the best method to avoid shipping fees and get your money back sooner.

1. Locate a Store: Find your nearest Shoe Station using the store locator on their website.
2. Prepare Your Items: Place the unworn shoes back in their original box.
3. Bring Proof of Purchase:
   • For in-store buys: Bring your paper receipt.
   • For online buys: Bring your packing slip or order confirmation email.
   • Bring the credit card used for the purchase.
4. Process the Return: Go to the checkout counter. The associate will inspect the shoes and issue a refund to your original payment method.

Option 2: Online Returns via Mail

If you cannot get to a store, you can mail your return. Note that a $6.00 shipping fee will be deducted from your refund.

Step-by-Step Online Process:

1. Visit the Website: Go to the Shoe Station website and scroll to the footer to find the "Returns" link, or log into your account.
2. Start the Return: Enter your Order Number and Billing Zip Code.
3. Select Items: Choose the items you wish to return and the reason (e.g., "Fit is too small").
4. Print Label: The system will generate a prepaid FedEx return label. Print this out.
5. Pack & Ship:
   • Place the shoe box inside a shipping container (poly bag or shipping box). Do not put the label directly on the shoe box, or the return may be refused.
   • Affix the label to the outer package.
   • Drop the package off at a FedEx location.

Special Case: PayPal, Klarna, or Venmo Orders

If you paid using a "Buy Now, Pay Later" service or PayPal:

• In-Store: You can return these in-store, but you may receive merchandise credit depending on the store's system capabilities at that time.
• By Mail: You typically need to initiate these returns through the online portal, but if you encounter issues, call customer support at 833-383-7653 for a specific label.

Refund Methods & Processing Time

Once you hand over your return, here is when you can expect your money.

• In-Store: Refunds are initiated immediately. Depending on your bank, it may take 3–5 business days to show on your statement.
• By Mail: The process takes longer.
  1. Allow 5–7 days for the package to reach the return center.
  2. Allow 1–3 days for the warehouse to inspect and process the item.
  3. Allow 3–5 business days for your bank to post the credit.
  • Total Time: Expect about 10–14 business days for mail-in refunds.

Shoe Perks Points: If you used Shoe Perks points to make the purchase, those points are generally forfeited or returned to your account depending on the specific promotion. However, points earned on the purchase will be deducted from your balance when you return the item.

Exchange Policy

• In-Store: Exchanges are easy. Simply bring your item in, pick out the new size or style, and the cashier will handle the swap in one transaction.
• Online: Shoe Station does not offer direct exchanges via mail. You must return the unwanted item for a refund and place a brand-new order for the correct size.

Fees, Deductions & Non-Returnable Items

Avoid surprises by checking these fees and exclusions.

Return Shipping Fee

A flat fee of $6.00 per return package is deducted from your refund amount when you use the prepaid label. This fee is waived if the return is due to a Shoe Station error (like sending the wrong size).

Non-Returnable Items

You cannot return:

• Shoes that have been worn outside or show visible signs of wear.
• Items missing the original box or packaging.
• "Final Sale" items (usually marked clearly on the receipt or website).
• Gift cards.

Shoe Station Return Without Receipt

Losing your receipt happens. Here is how Shoe Station generally handles no-receipt returns:

If you do not have a receipt, the store manager has the discretion to approve or deny the return. If approved:

• You will likely receive an exchange or merchandise credit (gift card) rather than a cash refund.
• The value will be based on the item’s lowest current selling price.
• You may be asked to present a valid government ID to track return frequency.

Tip: If you bought the item using your Shoe Perks account, the store can look up your receipt using your phone number or email.

Holiday & Extended Return Policies

Shoe Station often updates their policy during the winter holidays. While the standard window is 60 days, items purchased in November and December may sometimes be eligible for return until late January.

• Holiday Hours: Be aware that customer service and store hours may be limited on Thanksgiving, Christmas, and New Year's Day.
• Always check the website banner during the holiday season for specific extensions.

Customer Support & Contact Information

If you have a complicated issue, such as a defective product or a lost package, contact Shoe Station directly.

• Phone: 833-383-SOLE (7653)
• Email: customerservice@shoestation.com
• Support Hours:
  • 7:00 AM – 10:00 PM CST (Daily)

Frequently Asked Questions (FAQ)

Can I return items to Shoe Station after 60 days?

Generally, no. The system may not allow you to print a return label after 60 days. However, if you are a few days over, it is worth visiting a store to speak with a manager, though approval is not guaranteed.

Does Shoe Station accept returns without a box?

No. You must have the original shoe box to receive a full refund. If you return shoes without the box, they may be rejected or you might be charged a restocking fee/denied a refund entirely.

Can I return online orders to a physical store?

Yes! Returning online orders to a physical store is highly recommended because it is free and you get your refund processed faster than mailing it back.

How much does Shoe Station charge for return shipping?

Shoe Station deducts $6.00 from your total refund amount when you use their prepaid FedEx return label.

What happens if I return worn shoes?

If you mail back worn shoes, Shoe Station will likely deny the refund and may not ship the item back to you. Only return worn items if they are defective and you have spoken to customer support first.

Is the Shoe Station return policy different from Shoe Carnival?

Shoe Station was acquired by Shoe Carnival. As of 2026, their policies are very similar (both offer a 60-day window and free in-store returns), but they may maintain separate online return portals. Always initiate the return on the specific site where you bought the shoes.

How do I return a gift to Shoe Station?

If you have a gift receipt, you can get merchandise credit or an exchange in-store. Without a receipt, the return is subject to manager approval and the lowest selling price rule.

Can I return clearance items?

Clearance items can usually be returned unless they were specifically marked as "Final Sale" at the time of purchase. Check your receipt for this designation.

Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Shoe Station website or with your local store. Information verified December 2025.

Found this helpful? Bookmark this page for the latest Shoe Station return policy updates and check our other guides regarding Shoe Carnival return policy and Nike return policy online before your next purchase.