Apos Return Policy (2025 Update)
Buying high-end audio equipment is an investment, and sometimes the gear just doesn't sound the way you hoped it would. Whether you ordered a DAC, an amplifier, or a new pair of headphones, knowing the Apos return policy is essential before you unbox your new item.
This guide covers everything you need to know about returning products to Apos Audio. We will break down the 45-day return window, explain when restocking fees apply, and walk you through the return process step-by-step. All information in this guide is based on the latest policy details verified for 2025.
Overview of Apos Return Policy
Apos Audio offers a fairly generous timeframe for returns compared to many electronics retailers, but there are strict rules regarding fees based on when you start the return.
Here is a quick summary of how the policy works:
| Topic | Details |
|---|---|
| Return Window | 45 days from the delivery date. |
| Restocking Fee |
0% (Free) if returned within first 14 days. 20% fee if returned between days 15β45. |
| Condition | Must be like-new with all original packaging and accessories. |
| Return Shipping | Customer pays (unless the item is defective). |
| Refund Method | Refund to original payment method. |
| Return Limits | Maximum of 3 returns per rolling 24-month period. |
| Exclusions | Final Sale, Group Buys, and accidental damage. |
Return Window & Eligibility
Understanding the return window is the most critical part of the Apos policy because it directly affects your refund amount.
Standard Return Window
You have 45 days from the date your order is marked as delivered to request a return. However, the cost of that return changes depending on how quickly you act:
- Days 0β14: You can return eligible items with no restocking fee.
- Days 15β45: You can still return the item, but a 20% restocking fee will be deducted from your refund.
Eligibility Criteria
To qualify for a refund, your items must meet strict condition requirements. Apos requires that:
- The product is in like-new condition.
- All original packaging is included and intact.
- All accessories (cables, manuals, protective wraps) are inside the box.
Refund Limitations
Apos enforces a limit on how often you can use their return service. Customers are limited to 3 returns within a 24-month period. If you exceed this limit, your future return requests may be denied.
How to Return Items to Apos
Apos operates entirely online, so you cannot return items to a physical store. The online return process is managed through their support team.
Step-by-Step Return Process
- Contact Support: You must obtain a Return Merchandise Authorization (RMA) before shipping anything back. Contact the Apos Support Team via their website's contact form or email.
- Wait for Approval: The support team will review your request. Once approved, they will provide you with an RMA number and instructions.
- Pack Your Item: Place the item, all accessories, and the product box inside a shipping box. Ensure it is packed securely to prevent damage in transit.
- Ship Within 5 Days: You must ship the return within 5 days of receiving your RMA approval.
- Pay for Shipping: Unless your item arrived defective, you are responsible for purchasing the shipping label and paying for return shipping costs.
Tip: Always use a trackable shipping method. If the package is lost and you cannot prove it was delivered, Apos will not issue a refund.
Refund Methods & Processing Time
Once Apos receives your return, the process is relatively quick, though it involves an inspection phase.
- Inspection: The team will check the product to ensure it is like-new and includes all accessories.
- Processing Time: Refunds are typically processed within 72 hours after the inspection is complete.
- Refund Method: Money is returned to your original payment method.
- Bank Times: Depending on your bank or credit card company, it may take a few additional business days for the funds to appear in your account.
If you returned an item after the initial 14-day window, remember that the restocking fee will be deducted from the final refund amount.
For more information on how other online retailers handle refunds, you might find our Micas Return Policy Guide helpful for comparison.
Exchange Policy
The Apos policy focuses primarily on refunds rather than direct exchanges.
If you want a different product, the standard procedure is to return your current item for a refund (subject to the fees mentioned above) and place a brand-new order for the item you want. This ensures you get your new gear faster and avoids inventory confusion.
If your item arrived defective, however, Apos will arrange for a replacement.
Non-returnable or Restricted Items
Not everything sold by Apos can be returned. It is important to check if your item falls into a non-returnable category before you buy.
The following items are generally non-returnable items:
- Final Sale Items: Products explicitly marked as "Final Sale" cannot be returned.
- Group Buys: These are special community orders and are not returnable unless they are defective.
- Accidental Damage: Products that have been dropped, spilled on, or damaged by the user are not eligible.
- Price-Matched Items: If you price-matched an item against a competitor's final sale price, that item also becomes final sale.
- "Apos Certified" Products: Refurbished or open-box items often have limited or no return privileges. Check the specific product page details.
Fees, Deductions & Exceptions
Apos is transparent about their fees, but they can catch customers off guard if they aren't paying attention to the calendar.
Restocking Fees
- Days 1β14: 0% Fee.
- Days 15β45: 20% Restocking Fee.
Shipping Costs
- Defective Items: Apos pays for return shipping.
- Standard Returns: The customer pays for return shipping.
If you are looking for retailers with different fee structures, you can check out the Nebraska Furniture Mart Return Policy to see how large items are handled elsewhere.
Holiday & Extended Return Policies
As of the 2025 update, Apos Audio does not explicitly advertise a specific holiday return policy extension (such as extending returns for items bought in November to January).
Unless otherwise stated on their website during the holiday season, you should assume the standard 45-day policy applies. If you are buying a gift, ensure the recipient tests the equipment within the first 14 days to avoid restocking fees.
Customer Support & Contact Information
Since there are no physical locations, valid customer support contact is vital for your return.
- Method: Email or Contact Form on the Apos website.
- Response Time: Typically within 24β48 hours.
- Phone: Apos does not explicitly list a public phone number for return authorizations.
Best Practice: When contacting them, include your Order ID and a clear reason for the return. If the item is defective, attach photos immediately to speed up the process.
FAQ Section
Can I return items to Apos without a receipt?
Since Apos is an online-only retailer, your "receipt" is your order history. You do not need a physical paper receipt, but you must provide your Order ID number when you contact support to start the return.
How long does a refund from Apos take?
Once Apos receives your package, they inspect it within a few days. After inspection, the refund is processed within 72 hours. However, your bank may take additional days to post the credit.
Does Apos charge a restocking fee?
Yes, but only if you return the item late. There is no fee if you return the item within the first 14 days. A 20% restocking fee applies if you return the item between 15 and 45 days after delivery.
Who pays for return shipping?
You (the customer) are responsible for paying return shipping costs for standard returns (e.g., you changed your mind). Apos will only cover shipping costs if the product arrived defective or damaged.
Can I return "Apos Certified" refurbished items?
Policies on refurbished items can vary. Generally, "Apos Certified" items may be considered Final Sale or have limited return eligibility. Always check the specific product page before purchasing refurbished gear.
What if my item arrived damaged?
If your product is defective or damaged upon arrival, contact Apos Support immediately. They will provide a prepaid shipping label and arrange for a replacement or refund without charging you any fees.
Can I return a Group Buy item?
No. Group Buy items are generally non-returnable unless they are defective or damaged when they arrive.
How many returns can I make in a year?
Apos has a limit to prevent policy abuse. You are limited to 3 returns within any rolling 24-month period.
(For comparison on how other retailers handle limits, see our guide on the Ross Return Policy.)
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Apos Audio website or with their support team. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Apos return policy updates and check our other guides before your next purchase.
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