Avara Return Policy Guide for Hassle-Free Returns
Navigating return policies can often be a source of confusion and frustration, especially when buying clothes online where you can't try items on first. Whether you ordered the wrong size, changed your mind, or received an item that just doesn't fit your style, understanding the Avara return policy before you buy is the best way to protect your wallet.
In this comprehensive guide, we will walk you through everything you need to know about Avara’s return rules. We cover the specific return window, eligibility requirements, refund methods, exact fees, and provide a simple step-by-step guide for sending your items back.
Disclaimer: Return policies may change over time. The information in this guide is based on the latest available policy and has been verified for 2026.
1. Overview of Avara Return Policy
Avara makes most of its return guidelines straightforward, but because they operate exclusively as an online boutique, all returns must be handled by mail. Here is a quick snapshot of what to expect when returning an item to Avara.
| Topic | Details |
|---|---|
| Return Window | 21 days from the fulfillment date (the day it ships). |
| Eligible Items | Must be in new, unworn, unwashed condition with original tags attached. |
| Return Methods | Online portal initiation, followed by mail-in return only. |
| Refund Methods | Original payment method or store credit. |
| Non-returnable Items | Items ending in $.99, accessories, gift cards, and worn items. |
| Fees | $8.00 return shipping fee for refunds. Free for exchanges. |
2. Return Window & Eligibility
If you need to send an item back, timing and condition are everything. Avara has a strict return window that you must follow to get your money back.
The 21-Day Rule
Avara allows you 21 days from the fulfillment date to initiate a return. It is incredibly important to note that this is not 21 days from when the item arrives at your door. The fulfillment date is the day Avara packages and ships your order from their warehouse. Always check your shipping confirmation email to verify this date.
Condition Requirements
To be approved for a return or exchange, your apparel must meet the following strict conditions:
- Brand New: Items must be completely unworn, unwashed, and unaltered.
- Tags Attached: All original manufacturer and Avara tags must be fully attached.
- Flawless: The item cannot have makeup stains, deodorant marks, pet hair, or odors (like perfume or smoke).
If you send back an item that shows signs of wear or is missing tags, Avara will reject the return and mail the item back to you at your own expense.
Defective Items
If your item arrives damaged or defective, you have a much shorter window to report it. You must contact Avara within 3 business days of receiving your order to report the issue.
3. How to Return Items to Avara
Because Avara is a digital-first boutique, the online return process is your only option.
In-Store Returns
You cannot make an in-store return to Avara. They do not have traditional brick-and-mortar stores, and they do not accept returns in person at their Dallas, TX warehouse or at any of their seasonal pop-up events. All items must be mailed back.
Online Returns (Step-by-Step)
To initiate your return, you will need your original order number and the email address or zip code associated with your purchase.
- Open the Portal: Go to the official Avara website and navigate to their Returns & Exchanges portal.
- Find Your Order: Type in your order number and email address to pull up your purchase history.
- Select Items: Choose the specific item(s) you want to send back and select a reason for the return.
- Choose Your Resolution: Select whether you want a refund to your original payment method or an exchange.
- Get Your Label: Once approved, Avara will email you a prepaid return shipping label.
Mail-In Instructions
After you print your prepaid return label, carefully fold and pack your items (using the original packaging if possible). Tape the box or mailer securely, stick the label on the outside, and drop the package off at the designated shipping carrier listed on the label (usually USPS or UPS).
(Image Prompt: A graphic showing a smartphone displaying the Avara return portal, an arrow pointing to a printed shipping label, and a finalized mailer package ready for drop-off.)
4. Refund Methods & Processing Time
Once you drop your package in the mail, it takes a little time for the refund method to process and for the money to appear in your account.
How You Get Paid
Avara offers two main refund options:
- Original Payment: The funds go back to the credit card, debit card, or PayPal account you used to make the purchase.
- Store Credit: Avara will issue you a digital gift card or store credit balance to use on a future purchase.
Processing Time
The total processing time for a refund usually takes about two to three weeks.
- First, allow up to 10 business days for your package to reach the Avara warehouse and be inspected by their team.
- Once Avara approves the return and issues the refund, it takes an additional 3 to 5 business days for your bank or credit card company to post the funds to your account.
5. Exchange Policy
If you love a piece but just need a different size or color, using the Avara exchange policy is highly recommended-primarily because it saves you money.
Just like standard returns, exchanges must be requested within 21 days of the fulfillment date. The items must also be in perfect, unworn condition with all tags attached.
To start an exchange, use the same online return portal but select "Exchange" as your resolution. You can swap your item for a different size, a different color, or an entirely different product. The biggest benefit of choosing an exchange is that Avara waives the return shipping fee, meaning your return label is completely free.
If you frequently shop for trendy apparel online and like to compare exchange rules, you might also want to review the Akira return policy or the Lewkin return policy guide.
6. Non-returnable or Restricted Items
Not everything you buy from Avara is eligible for a refund. It is vital to check the product description before you buy, as Avara is strict about their non-returnable items.
The following items are considered Final Sale and cannot be returned or exchanged under any circumstances:
- Clearance Items: Any item with a price ending in $.99 is final sale.
- Accessories: This broad category includes jewelry, hats, scarves, handbags, purses, and belts. For hygiene and inventory reasons, none of these can be returned.
- Gift Cards: Digital or physical gift cards cannot be refunded or exchanged for cash.
- Worn Clothing: Any item that smells of perfume, has been washed, or is missing tags will be rejected.
7. Fees, Deductions & Exceptions
Nobody likes hidden fees. Fortunately, Avara is transparent about what it costs to send an item back.
Return Shipping Fees
If you are returning an item for a standard refund to your credit card, Avara will deduct an $8.00 return shipping fee from your total payout. This fee covers the cost of the prepaid label they email you.
As mentioned above, you can avoid this return shipping fee entirely by choosing an exchange instead of a refund.
Restocking Fees
Does Avara charge a restocking fee? No. As long as your item is eligible and in perfect condition, Avara does not charge any percentage-based restocking fees. The only deduction will be the flat $8.00 shipping cost.
8. Holiday & Extended Return Policies
During the busy winter shopping months, many retailers offer a holiday return policy that extends standard return windows into late January.
Currently, Avara’s standard policy does not explicitly list an automatic holiday extension. If you are buying a gift during November or December, it is highly recommended to check Avara's official website directly to see if they have announced a temporary holiday window. Otherwise, assume the standard 21-day rule from the fulfillment date still applies.
(Looking for activewear instead of boutique fashion? Check out the Rhone return policy to see how their holiday rules compare).
9. Customer Support & Contact Information
If you receive the wrong item, have a question about a delayed refund, or need help navigating the portal, you will need to contact Avara customer support.
Please note that Avara does not offer phone support. All customer service inquiries are handled digitally to ensure a paper trail.
- Email Support: The best and fastest way to reach Avara is to email them at info@shopavara.com.
- What to Include: To get the fastest resolution, always include your full name, order number, and specific item name in your first email. If you are reporting a damaged item, attach clear photos of the defect.
10. FAQ Section
How many days do I have to return an item to Avara?
You have exactly 21 days from the fulfillment date (the day your item shipped from the warehouse) to initiate your return online.
Can I return items to Avara without a receipt?
Because Avara is an online store, no-receipt returns aren't handled the same way they are in physical stores. Instead of a paper receipt, you must have your digital order number to use the online portal. If you lost your order number, check your email history or email info@shopavara.com for help finding your account details.
Does Avara offer free returns?
Avara offers free return shipping only if you are exchanging an item. If you want a refund to your original payment method, an $8.00 fee will be deducted from your refund.
Can I return an online order to an Avara store or pop-up?
No. Avara does not accept returns in person at their Dallas warehouse or at any pop-up events. All returns must be mailed back using the online portal.
What items are non-returnable at Avara?
Any item ending in $.99 is considered final sale. Additionally, all accessories (hats, jewelry, bags, belts) and gift cards are strictly final sale and cannot be returned.
Does Avara charge a restocking fee?
No, Avara does not charge a percentage-based restocking fee. The only fee you will incur is the flat $8.00 for the return shipping label (if seeking a refund).
How do I return a damaged or wrong item?
If you receive a damaged or incorrect item, do not use the standard return portal right away. You must email info@shopavara.com within 3 business days of receiving your package. Include your order number and photos of the damage so they can waive the return fee and assist you.
Can I return a gift to Avara?
To return a gift, you will need the original purchaser's order number and the shipping zip code. If you process the return through the portal, the refund will default to the original buyer's credit card. To request store credit instead, you should email customer service before initiating the return.
Disclaimer: Return policies may change at any time and can vary by location or promotional event. Always confirm details on the official Avara website before making a purchase. Information verified April 2026.
Found this helpful? Bookmark this page for the latest Avara return policy updates and check our other guides at TheReturnGuide.com before your next online shopping spree!
