Rhone Return Policy (2025 Update)
Buying premium activewear online should be exciting, not stressful. But sometimes, the fit isn’t quite right, or the color isn’t what you expected. If you need to send something back, understanding the Rhone return policy is the first step to a quick refund or exchange.
This comprehensive guide breaks down everything you need to know about returning items to Rhone. Whether you are looking for the return window, how to print a shipping label, or details on holiday return policy extensions, we have you covered.
Note: The information in this guide is verified as of November 2025. Policies can change, so we always recommend checking the official Rhone portal for the most real-time updates.
Overview of Rhone Return Policy
Rhone is known for high-quality performance gear, and their return policy reflects a commitment to customer satisfaction. Generally, Rhone offers a flexible return window and an easy-to-use online portal to manage your returns.
Here is a quick snapshot of the key policy details:
| Topic | Details |
|---|---|
| Return Window | 45 days from the date of purchase |
| Eligible Items | New, unused, unwashed items with tags attached |
| Return Methods | Online return portal (mail-in) |
| Refund Methods | Original payment method |
| Non-returnable Items | Final Sale items, worn or washed products |
| Fees | Free return shipping for eligible returns |
| Processing Time | 5–14 business days |
Return Window & Eligibility
Before you tape up that box, it is crucial to make sure your item meets the eligibility requirements. The Rhone return policy is generous, but there are specific rules you must follow to ensure your refund is approved.
Standard Return Window
For standard purchases throughout the year, you have 45 days from the date of purchase to initiate a return. This gives you plenty of time to try on your gear and decide if it works for you.
Eligibility Checklist
To qualify for a full refund, your items must meet the following conditions:
- Condition: Items must be unwashed and unworn.
- Tags: Original tags should be attached (implied by "new" condition).
- Proof of Purchase: You will need your order number or receipt.
- Exclusions: Items marked as "Final Sale" cannot be returned or exchanged.
If you return an item that is damaged, washed, or outside the return window, Rhone reserves the right to deny the return.
How to Return Items to Rhone
Rhone primarily operates as an online retailer, so the return process is digital-first. They use a streamlined return portal to handle online returns and exchanges.
Online Return Process (Mail-In)
Returning an item via mail is simple. Follow these steps to generate your prepaid shipping label:
-
Visit the Portal: Go to the official Rhone returns portal (typically found at
rhone.loopreturns.com). - Look Up Your Order: Enter your Order Number and the Zip Code (or email address) associated with the purchase.
- Select Items: Choose the items you wish to return and select the reason for the return (e.g., sizing, style, defect).
- Choose Outcome: Select whether you want a refund method to your original payment or if you prefer an exchange.
- Get Your Label: Download and print the prepaid return shipping label.
- Pack and Ship: Place the item securely in a package (you can reuse the original bag/box), attach the label, and drop it off at the carrier location indicated on the label (usually USPS or FedEx).
In-Store Returns
Since Rhone is primarily an online brand, they do not have a vast network of standalone retail stores for in-store returns.
- If you live near one of the few Rhone retail locations, check with that specific store regarding their return capabilities.
- If you purchased Rhone gear from a third-party retailer (like Nordstrom or Equinox), you must return the item to that specific retailer according to their policy, not Rhone directly.
For more on how other retailers handle returns, check our guide on the Micas return policy.
Refund Methods & Processing Time
Once you have dropped off your package, the waiting game begins. Here is what you can expect regarding your money.
- Refund Method: Refunds are issued to the original payment method. If you used a gift card, the funds will return to a gift card.
- Processing Time: It typically takes 5 to 14 business days for Rhone to receive your package and process the refund.
- Bank Posting: After Rhone processes the refund, it may take an additional few days for your bank or credit card company to post the funds to your account.
If you do not see your refund after two weeks, we recommend checking your return tracking number to ensure the package was delivered before contacting customer support.
Exchange Policy
Need a different size or color? The Rhone exchange policy is integrated directly into their return portal.
- How it works: When you start your return in the portal, select the option to exchange rather than refund.
- Inventory: Exchanges depend on current stock availability.
- Speed: Utilizing the portal for exchanges is often faster than returning and rebuying manually.
If the item you want is out of stock, your best option is to choose a refund and check back later or select a different style.
Non-returnable or Restricted Items
Not everything can be sent back. To avoid surprise rejections, be aware of these non-returnable categories:
- Final Sale Items: Any item marked "Final Sale" at the time of purchase is yours to keep. These are not eligible for returns or exchanges.
- Worn or Washed Items: If the item shows signs of wear, smells like laundry detergent, or has been damaged by the user, it will be rejected.
- Missing Tags: While not explicitly detailed in every document, standard policy for "new and unused" items implies tags should remain attached.
Comparing this to other fashion brands? See how it stacks up against the Depop return policy.
Fees, Deductions & Exceptions
One of the best parts of the Rhone return policy is the lack of hidden fees for standard returns.
- Restocking Fee: Rhone does not currently charge a restocking fee for returns that meet their condition requirements.
- Return Shipping: When you use the prepaid label generated from their portal for a standard return, shipping is typically covered.
- Original Shipping: Note that original shipping charges (if you paid for expedited delivery, for example) are generally non-refundable.
Holiday & Extended Return Policies
Rhone understands that many items purchased near the end of the year are gifts. To accommodate this, they offer a generous holiday return policy extension.
- Extended Window: Purchases made between November 1 and December 24 generally have an extended return window.
- Deadline: You typically have 90 days from the date of purchase to return these holiday items.
This extension helps reduce anxiety about buying gifts early. If the size isn't right for your recipient, they have plenty of time after the holidays to sort it out.
For comparison on premium clothing policies, you might also be interested in the Brooks Brothers return policy.
Customer Support & Contact Information
If you run into technical issues with the portal or have a unique situation (like a defective item), you should contact Rhone directly.
- Website: Visit the Rhone Contact Us page for the most current options.
- Methods: Support is typically available via email or live chat on their website.
- Preparation: Have your Order Number ready before you reach out to speed up the process.
Frequently Asked Questions
Can I return items to Rhone without a receipt?
Technically, you need proof of purchase. However, since most Rhone orders are online, your "receipt" is your Order Number found in your email confirmation. If you cannot find it, customer support may be able to look it up using your email address.
How long does Rhone take to process refunds?
Rhone generally processes refunds within 5 to 14 business days after they receive your return package. Your bank may take additional time to show the credit.
Are return shipping labels free?
Yes, generally. When you use the Rhone online portal to process a return within the eligible window, the prepaid return shipping label is provided.
Can I return "Final Sale" items?
No. Items marked as Final Sale are strictly non-returnable and non-exchangeable.
What if I received a damaged or defective item?
If your gear arrives damaged, do not just send it back through the standard portal immediately. Contact customer support first with photos of the defect so they can assist you properly and ensure you aren't charged for any issues.
Can I exchange an item instead of returning it?
Yes. The Rhone exchange policy allows you to select a new size or color directly through their return portal (rhone.loopreturns.com), subject to inventory availability.
Does Rhone offer price adjustments?
Rhone’s official policy does not explicitly promise price adjustments. If an item goes on sale immediately after you buy it, it is best to contact support to see if they can offer a credit, though it is not guaranteed.
Can I return a gift?
Yes. If you received Rhone gear as a gift, you can usually start a "Gift Return" via the portal if you have the order number or the giver's information. This typically results in store credit rather than a refund to the giver's card.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Rhone website or with your local store. Information verified November 2025.
Found this helpful? Bookmark this page for the latest Rhone return policy updates and check our other guides before your next purchase.
