DribbleUp Return Policy 2025 – 30-Day Refunds, Shipping & Bundles Explained
Buying smart sports equipment is a commitment to your training, but sometimes the gear just isn't the right fit. Whether you bought a Smart Basketball, Soccer Ball, or heavy boxing gloves, knowing your options is essential.
If you are looking for the official DribbleUp return policy, you are in the right place. The good news is that DribbleUp offers a customer-friendly process, covering return shipping costs for most standard orders. However, there are strict rules regarding bundle returns and subscription fees that you need to know before you ship anything back.
This guide covers everything from the 30-day return window and holiday extensions to step-by-step instructions on how to get your refund.
Information verified December 2025.
DribbleUp Return Policy Overview
DribbleUp operates primarily as an online retailer, meaning their return process is handled entirely via mail. The policy is straightforward: you generally have 30 days to decide if the equipment works for you.
Here is a quick snapshot of the key policy details:
| Topic | Details |
|---|---|
| Return Window | 30 days from the delivery date. |
| Condition | Items must be in "good condition" (no damage/abuse). |
| Return Shipping | Free (DribbleUp covers shipping for eligible returns). |
| Refund Method | Refund to original payment method. |
| Bundles | All items in a bundle must be returned together. |
| Restocking Fee | None listed. |
| Exclusions | Free trial products; Apple/Google Play purchases. |
Return Window & Eligibility
To ensure your refund is approved, you must strictly follow the timeline and condition rules.
Standard Return Window
You have 30 days from the date your product was delivered to initiate a return. If you wait longer than this 30-day period, your return request will likely be denied.
Eligibility Checklist
Before contacting support, check your item against this list:
- ✅ Timeframe: Is it within 30 days of delivery?
- ✅ Condition: Is the item in good condition? (DribbleUp has sole discretion to determine if an item is damaged or unusable).
- ✅ Source: Did you buy it directly from DribbleUp.com? (Items bought via third-party apps may have different rules).
- ✅ Bundle Status: If you bought a bundle (e.g., Smart Ball + Stand), you must return every item in that bundle. You cannot keep the stand and return the ball.
Who Can Return?
Only the original purchaser can initiate a return. If the item was purchased by a Sports Club, the club must handle the return.
Note: Returns are not accepted for products received through a "Free Trial" membership.
How to Return Items to DribbleUp
Since DribbleUp does not have physical retail locations, all returns are processed online and shipped back. Follow these steps to ensure a smooth process.
Step 1: Contact Customer Support
Unlike some retailers with automated buttons, you must initiate the return by contacting the DribbleUp team directly.
-
Email:
hello@dribbleup.com - Live Chat: Available on the official DribbleUp website.
Step 2: Receive Your Label
Once your return is authorized, DribbleUp will provide instructions. For eligible standard returns, DribbleUp covers the return shipping cost.
Step 3: Pack Your Items
Pack your equipment securely.
- ⚠️ Important: If you bought a bundle, pack all components.
- Ensure the item is protected. While shipping is paid for, the customer assumes the risk of loss or damage during transit. If the item breaks on the way back due to poor packing, your refund could be at risk.
Step 4: Ship and Wait
Drop the package off at the carrier location specified on your label. Keep your tracking number until the refund is confirmed.
Refund Methods & Processing Time
Once DribbleUp receives your return, they will inspect it to ensure it is in good condition and that all bundle items are present.
- Refund Method: Refunds are issued to your original payment method.
- Processing Time: It can take up to 15 days after DribbleUp receives your return for the refund to be processed.
-
Subscription Refunds:
- Canceling a subscription does not automatically refund you.
- Generally, subscription fees are non-refundable.
- Exception: If you are a first-time Smart Equipment purchaser returning your gear within the 30-day window, you may be eligible for a refund of the initial one-month membership charge.
Return Shipping & Fees
One of the best parts of the DribbleUp policy is their stance on fees.
- Restocking Fees: There are no restocking fees listed in their current policy.
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Shipping Costs: DribbleUp pays for the return shipping for eligible standard returns.
- Exception: You cannot return "Free Trial" products, so shipping does not apply there.
- Transit Risk: Remember, while they pay for the label, you are responsible for the safe arrival of the package.
Special Policies: Bundles & Holidays
DribbleUp has specific rules for seasonal shoppers and bundle buyers.
Holiday Return Policy
If you are buying gifts for the holidays, you get extra time.
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Purchases made: November 1 – December 6, 2025
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Return Deadline: January 5, 2026
This extension is perfect for ensuring your gift recipient has time to try out their new Smart Boxing Gloves or Soccer Ball.
Bundle Policy
This is a common pain point for customers. If you purchased a "Bundle," you cannot return individual items for a partial refund. The entire bundle must be returned together to be eligible for a refund.
Non-returnable or Restricted Items
Not everything can be sent back. The following items are generally non-returnable:
- Free Trial Products: Items received as part of a free trial membership.
- Damaged Items: Products showing abuse, misuse, or damage beyond normal "good condition."
- Third-Party Purchases: Apps or subscriptions bought via the Apple App Store or Google Play Store. You must contact Apple or Google directly for those refunds.
- Subscription Fees: Monthly fees after the initial month are non-refundable.
For more information on returning specialized sports gear, check our guide on the Soccer.com return policy or compare tech policies in our TV Ears return policy guide.
Customer Support & Contact Information
If you have questions about your specific order or need to check the status of a refund, here is how to reach DribbleUp:
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Email:
hello@dribbleup.com(Best for starting a return) - Live Chat: Look for the chat icon on the bottom of their official website.
- Phone: No phone support number is publicly listed.
- Hours: Support hours are not explicitly stated but generally follow standard business hours.
Frequently Asked Questions (FAQ)
Can I return DribbleUp products without a receipt?
Since DribbleUp is an online-only retailer, your order history serves as your receipt. You will need to provide your order number or the email address used at checkout when contacting support.
How long does a refund from DribbleUp take?
The processing time is typically up to 15 days after DribbleUp receives your return package and confirms the cancellation.
Does DribbleUp charge for return shipping?
No, for eligible standard returns, DribbleUp covers the cost of return shipping. However, returns for "Free Trial" products are not accepted.
Can I return only part of a bundle?
No. DribbleUp requires that all items included in a bundle be returned together. You cannot keep the accessories and return the ball (or vice versa) for a refund.
What happens if my product is damaged?
If your product arrives damaged or defective, contact support immediately. However, if the damage is caused by misuse or abuse, the item is considered non-returnable.
How do I cancel my subscription?
Returning the equipment does not automatically cancel your membership. You must cancel your membership separately through your account or by contacting support. Generally, only the first month's fee is refundable for new equipment buyers.
Is there a holiday return extension?
Yes. Orders placed between November 1 and December 6 can be returned until January 5 of the following year.
Can I return items bought on the App Store?
No. Purchases made through the Apple App Store or Google Play Store are subject to those platforms' refund policies. You must request a refund through Apple or Google directly.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official DribbleUp website. Information verified December 2025.
Found this helpful? Bookmark this page for the latest DribbleUp return policy updates and check our other guides, such as the Rhone return policy, before your next purchase.
