Eby Return Policy | Easy Refunds & Exchanges
Shopping for intimate apparel online can bring up questions about fit, comfort, and what happens if an item simply does not work out. Whether you need a refund, want to make an exchange, or received the wrong color, understanding the rules makes the process simple. Shoppers often search for the Eby return policy to figure out how to handle their purchases without stress.
This guide covers everything you need to know about the Eby return policy. We will look at the timeline for your return window, eligibility rules, your refund method choices, any potential fees, and the exact steps to send your items back. Information reflects the latest available policy and may change (verified January 2026).
Overview of the Eby Return Policy
The Eby return policy features a unique structure because the brand sells intimate apparel. They offer a very flexible policy for your first purchase, but follow strict hygiene rules for any items bought after that.
Here is a quick summary of what you need to know before you start a return:
| Topic | Details |
|---|---|
| Return Window | 30 days for your first pair / 14 days for subsequent orders |
| Eligible Items | Unworn, unwashed, original condition, tags attached (after 1st pair) |
| Return Methods | Mail-in online return via the Eby portal |
| Refund Methods | Original payment, store credit, or size/style exchange |
| Non-returnable Items | Final sale items, gift cards, worn items (after the first pair) |
| Fees | No restocking fee; customer pays return shipping for standard refunds |
Eby’s Unique "First Pair Guarantee" Explained
The biggest challenge with buying underwear online is that you cannot try it on before paying. Eby solves this problem with their "First Pair Guarantee." This policy allows you to try your very first pair of Eby underwear or your first bralette completely risk-free.
What is the First Pair Guarantee?
Eby gives you a 30-day happiness guarantee starting from your purchase date. If you buy your first pair and find that the fit is wrong, the style is uncomfortable, or you simply do not like the material, you can request a refund or an exchange.
No Need to Mail It Back
Because of obvious hygiene reasons, Eby does not want you to mail back a pair of underwear you have already worn. Under the First Pair Guarantee, you can contact customer service, explain the issue, and get your money back or receive a different size without having to package up the worn item. You get to keep, donate, or throw away that first pair.
Limitations of the Guarantee
This guarantee only applies to the very first pair of underwear or the first bralette you purchase from Eby. If you order a multi-pack for your first purchase, the guarantee typically only covers one pair out of that pack. All other items in the order must remain unopened to qualify for a standard return.
Detailed Eby Return Eligibility Requirements
Once you have used your First Pair Guarantee, all future purchases follow a different set of rules. Eby enforces standard industry hygiene practices for all subsequent intimate apparel returns.
The 14-Day Return Window
For any items bought after your first pair, you have a 14-day window to request a return. This 14-day timer starts on the day your package is delivered to your home. If you miss this window, your items become final sale.
Condition of the Items
To qualify for a refund or an exchange, the items must be completely unworn and unwashed. You can look at the items to check the color or hold them up to check the size, but you cannot wear them. They must remain in their original condition.
Original Tags and Packaging
If the items arrived with tags, those tags must still be attached. Any original packaging should be included in your return box. Non-returnable items include anything that shows signs of wear, items washed in a machine, or products explicitly marked as "Final Sale" on the website.
Proof of Purchase
You will need your order number to process any return. You can find this number in your confirmation email or by logging into your Eby account online.
How to Return Items to Eby
Eby is a direct-to-consumer brand, which means there is no option for an in-store return. You must handle the entire process through the mail.
Step-by-Step Guide to Online Returns
- Go to the Eby website and find the online returns portal.
- Enter your order number and the email address used for the purchase.
- Select the specific item or items you want to send back.
- Choose a reason for the return (wrong size, did not like the color, etc.).
- Select whether you want a refund to your credit card, store credit, or an exchange.
- Print the provided return shipping label.
- Pack your unworn items securely in a mailer or small box.
- Attach the shipping label to the outside of the package.
- Drop the package off at the shipping carrier listed on your label.
- Track the package online and wait for your refund confirmation email.
Refund Methods and Processing Time
When you send an item back to Eby, you have a few different choices for how you receive your value back.
Refund to Original Payment
If you want your money back, Eby will process a refund to the exact credit card, debit card, or PayPal account you used to make the purchase. The processing time for a refund is usually 5 to 10 business days after the Eby warehouse receives and inspects your package.
Opting for an Exchange
Eby has a very clear exchange policy. If you love the style but need a different size, you can request an exchange through the portal. Once you drop your return package in the mail and the carrier scans it, Eby will begin processing your new replacement order.
If you are shopping around for other intimates brands and want to see how their policies compare, you can read our Adore Me return policy guide.
Eby Store Credit
You can also choose to receive your refund as Eby store credit. This is a great option if you plan to buy from them again in the future. Store credit is usually issued immediately after your return is approved at the warehouse, making it faster than waiting for a credit card refund.
Understanding Eby's Return Fees & Costs
Nobody likes surprise fees when trying to send something back. Here is a clear breakdown of what you might pay when returning an Eby product.
No Restocking Fees
Eby does not charge any hidden fees for putting the items back on their warehouse shelves. You will get the full purchase price of the item refunded, minus any shipping costs.
Return Shipping Costs
The cost of return shipping depends on the type of return you choose:
- For Exchanges: Eby provides a free return shipping label. You do not pay anything to swap an item for a different size or color.
- For Store Credit: Eby often provides a free return label if you choose store credit instead of a cash refund.
- For Refunds: If you want the money sent back to your credit card, you are responsible for the cost of the return shipping label. Eby will deduct this shipping fee from your final refund amount.
Defective or Damaged Items
If your item arrives damaged, torn, or defective, Eby will cover all return shipping costs. You will not have to pay anything to get a replacement or a full refund for a damaged product.
Eby Subscription Returns vs. One-Time Purchases
Eby offers a popular subscription box service that delivers new intimates to your door on a regular schedule. The rules for subscription boxes are slightly different than buying a single item.
Managing Subscription Returns
Items received in a recurring subscription box follow the standard 14-day return window. The items must be unworn and unwashed. If you return an item from your subscription box, it does not automatically cancel your subscription.
Pausing or Canceling
If you decide you have too many items or want to stop receiving deliveries, you must log into your Eby account and manually pause or cancel your subscription. Returning a single package does not stop the next month's box from shipping.
Eby Holiday Return Policy
During the winter months, many shoppers buy gifts for friends and family. Because gifts are often purchased weeks in advance, standard return windows can expire before the gift is even opened.
Eby does not currently publish a formal holiday return policy with extended dates. All purchases generally fall under the standard 14-day window for subsequent purchases, or the 30-day First Pair Guarantee. If you are buying a gift during the holidays, you should reach out to customer service to see if they can offer any flexibility.
While some clothing retailers offer longer holiday windows-like what we cover in our Loft return policy after 30 days guide-Eby sticks to a tighter timeframe.
Eby Customer Support for Returns & Exchanges
If you run into any trouble generating a return label, or if you need to report a damaged item, reaching out to customer support is the fastest way to get help.
- Email: You can reach Eby through the contact form on their official website.
- Information to Include: Always include your full name, order number, and a clear description of the issue. If you received a damaged item, attach clear photos to your email.
- Response Time: Eby customer service typically replies within 1 to 2 business days.
Eby Return Policy FAQs
Q: Can I return Eby underwear if I have already worn it? A: You can only get a refund or exchange on worn underwear if it is your very first purchase under the First Pair Guarantee. Any subsequent items must be completely unworn and unwashed to be eligible for a return.
Q: How long does an Eby refund take? A: Once Eby receives your return package at their warehouse, they will inspect the items. After approval, the refund takes 5 to 10 business days to appear on your original credit card or bank statement.
Q: Can I process a return without an order number? A: Eby does not allow no-receipt returns. Because all orders are placed online, you must have your digital order number to access the returns portal and generate a shipping label.
Q: What happens if my Eby item arrives damaged? A: If you receive a defective or torn item, contact Eby customer service within 14 days of delivery. Send them your order number and photos of the damage. They will arrange for a free replacement or a full refund and will cover all shipping costs.
Q: Does Eby offer free return shipping? A: Eby provides free return labels if you are exchanging an item for a different size or if you are returning a defective product. If you are returning an item for a refund to your credit card, you must pay for the return shipping cost.
Q: Can I return a final sale item to Eby? A: No. Items clearly marked as final sale on the website or during checkout cannot be returned or exchanged at any time.
Q: How do I return a gift someone bought for me from Eby? A: To return a gift, you will need the original order number or the email address of the person who bought it for you. You can contact customer service to help process the exchange or store credit so the refund does not go back to the gift giver's credit card.
Q: What is the absolute last day I can return an item? A: For your first pair, you have 30 days from the purchase date. For all other orders, you must initiate the return process within 14 days of the date the package was delivered to your address.
Expert Tips for a Smooth Eby Return Experience
Getting a refund should be a calm and simple process. Here are a few tips to make your experience better:
Use the Sizing Guides Before You Buy The best way to avoid a return is to order the correct size the first time. Eby provides detailed sizing charts on every product page. Take a few minutes to measure yourself before adding items to your cart.
Keep Your Packaging When your order arrives, open the bags or boxes carefully. If you need to send the items back, you can reuse the original packaging to keep the items safe during transit.
Track Your Return Package Always write down the tracking number from your return shipping label before you drop the box off at the carrier. This allows you to watch the package travel back to the warehouse and proves that you sent the items back on time.
For tips on handling returns at other fast-growing online clothing brands, read our Micas return policy guide for refunds and exchanges.
Disclaimer: Return policies may change and vary by location. Always confirm details on the official Eby website before making a purchase. Information verified January 2026.
Found this helpful? Bookmark this page for the latest Eby return policy updates and check our other guides before your next purchase.
