Adore Me Return Policy 2026: Refunds & Exchanges Guide
Buying lingerie and swimwear online can be tricky. Sizing varies between styles, and sometimes the fit just isn't right. If you are looking to send something back, the Adore Me return policy gives you options, but you need to know the specific rules to avoid losing money on shipping fees.
Adore Me generally offers a 60-day window for refunds and a 30-day window for exchanges. While exchanges are free in the U.S., standard returns for a refund will cost you shipping fees. This guide covers every step of the process, including how to print your label, what items are final sale, and how to track your refund status.
Note: This guide is based on the most current policy details available as of late 2025/early 2026. Policies can change, so always check your account dashboard for the latest specific terms.
Adore Me Return Policy Overview
Before you pack up your items, here is a quick summary of how the process works. The most important thing to remember is that exchanges are free, but refunds are not.
| Topic | Details |
|---|---|
| Return Window | 60 days for refunds; 30 days for exchanges (from delivery). |
| Eligible Items | Unworn, unwashed, original tags attached, original packaging. |
| Return Methods | Online initiation via account; Mail-in only. |
| Refund Methods | Original payment method or store credit. |
| Fees | Exchanges are free (US). Refunds have return shipping deducted. |
| Restricted Items | Final sale items (exchange only), Gift cards. |
Return Window & Eligibility
Adore Me has strict timelines compared to other retailers. Missing these deadlines often results in a rejected return. It is vital to check the date your package was delivered.
Time Limits
- Standard Returns (Refunds): You have 60 days from the date of delivery to return items for a refund.
- Exchanges: You must initiate an exchange and have the item scanned by the carrier within 30 days. If you wait longer, you may be charged the full price for the new item.
Condition Requirements
To qualify for a full refund or exchange, your items must meet these standards:
- Unworn and Unused: Items must be free of stains, deodorant marks, or scents (perfume/smoke).
- Tags Attached: All original tags must be intact. Do not remove them until you are sure you are keeping the item.
- Original Packaging: Items should be returned in their clear protective bags with barcodes if possible.
Tip: If you are unsure if your item qualifies, inspect it under good lighting. Adore Me's warehouse inspects every return, and damaged or worn items will not be refunded.
How to Return Items to Adore Me
Adore Me is an online-only retailer for most customers, so there are no physical stores to visit for returns. The entire process is handled digitally through your account.
Step-by-Step Online Return Process
Follow these steps to complete your online return:
- Log In: Go to the Adore Me website and log into your account.
- Go to Orders: Navigate to the "My Orders" section in your dashboard.
- Select Your Order: Find the specific order containing the item you want to return.
- Initiate Return: Click on "Return" or "Exchange" next to the item.
- Choose Reason: Select the reason for the return (e.g., Fit Issue, Wrong Size, Changed Mind).
-
Get Your Label:
- For Exchanges: You will get a free shipping label.
- For Refunds: You will get a label, but the cost will be deducted from your refund later.
- Pack and Ship: Place the item (with tags and packaging) in a secure box or mailer. Stick the label on the outside and drop it off at the carrier listed on the label (usually USPS or UPS).
No Receipt?
Since Adore Me tracks everything through your online account, you do not need a paper receipt. Your order history serves as your proof of purchase. This makes no-receipt returns much easier than at traditional brick-and-mortar stores.
Looking for other fashion return policies? Check our guides on the Micas return policy or the Cuts Clothing return policy.
Refund Methods & Processing Time
Once you drop off your package, patience is key. Adore Me’s refund process is not instant.
Refund Methods
- Original Payment Method: The money goes back to the credit card, PayPal account, or debit card you used.
- Store Credit: In some cases, you may opt for store credit. This is often faster and may be offered if you are returning a gift.
Processing Timeline
Understanding the processing time can help reduce anxiety about where your money is:
- Transit Time: 5–10 business days for the package to reach the warehouse.
- Inspection: 3–5 business days for the warehouse team to check the condition of the items.
- Bank Posting: Once Adore Me approves the refund, it can take your bank another 3–10 business days to show the funds in your account.
Total Time: Expect the entire process to take about 30 days.
Exchange Policy (The Best Value)
If the bra cup is too small or the panty size is wrong, an exchange is your best option. Adore Me heavily encourages exchanges over refunds.
Why Exchange?
- Free Shipping: Adore Me covers the return shipping cost and the cost to ship the new item to you. This saves you money compared to a refund.
- Availability: You can exchange for a different size in the same style.
- Limit: You can typically make up to 3 exchanges per original order in the U.S.
Warning: You must ship your original item back within 30 days. If the warehouse does not receive the original item, you will be charged for the new item you received.
Non-returnable or Restricted Items
Not everything you buy can be sent back. Adore Me has specific rules about non-returnable items to protect hygiene and inventory.
Ineligible Items Checklist
- Gift Cards: These are never refundable.
- Final Sale Items: Items marked as "Final Sale" cannot be returned for a cash refund. However, Adore Me often allows you to exchange these items for a different size if available.
- Worn or Washed Items: Any sign of wear (stains, stretched fabric) will result in the return being denied.
- Missing Tags: If you cut the tags, the item is yours to keep.
If you return a non-returnable item, Adore Me may refuse the package or offer a partial refund at their discretion, but usually, it is simply sent back to you.
Fees, Deductions & Exceptions
One of the biggest complaints shoppers have is unexpected fees. Here is exactly what you will pay.
Return Shipping Fees
If you choose a refund, the cost of the return shipping label will be deducted from your total refund amount. This fee usually ranges between $5.95 and $8.00, depending on current carrier rates and package weight.
Restocking Fees
Adore Me does not typically charge a separate restocking fee for standard returns, provided the items are in perfect condition. The main cost to you is the shipping deduction.
Original Shipping
Any shipping fees you paid to get the order sent to you initially are non-refundable.
Holiday & Extended Return Policies
Adore Me does not always advertise a specific holiday return policy distinct from their standard terms. However, because their standard refund window is 60 days, this usually covers holiday shopping well.
Example: If you buy a gift on November 15, you have until January 14 to return it. This generous 60-day window makes buying gifts fairly safe.
Always double-check the website banner during December, as retailers sometimes add temporary extensions. For comparison, see the Loft return policy regarding late returns.
Customer Support & Contact Information
If you have a problem with a return-like a lost package or a refund that is taking too long-you will need to contact customer support.
-
Email: Use the form on the "Contact Us" page or email
claims@adoreme.comfor disputes. -
Help Center: Visit
help.adoreme.comfor articles and self-service options. - Phone: Adore Me does not prominently list a customer service phone number; digital contact is preferred and faster.
Tip: If you are disputing a return, have your Order ID ready. If you received a damaged item, take photos immediately before contacting them.
Frequently Asked Questions (FAQ)
Can I return items to Adore Me without a receipt?
Yes. Adore Me tracks all purchases through your online account. You do not need a physical paper receipt. Simply log in to your dashboard, find the order in your history, and initiate the return there.
How long does a refund from Adore Me take?
Refunds typically take about 30 days total. This includes shipping time back to the warehouse (5-10 days), inspection time (3-5 days), and bank processing time (3-10 days). You will receive an email once the return is approved.
Can I return Final Sale items?
You cannot return Final Sale items for a cash refund. However, Adore Me is unique because they often allow you to exchange Final Sale items for the same style in a different size, provided stock is available.
Does Adore Me offer free returns?
Adore Me offers free exchanges in the U.S., meaning they cover the shipping cost. However, if you want a refund, they will deduct the return shipping cost from your final refund amount.
What if my item arrived damaged?
If you receive a damaged or defective item, contact Customer Support immediately before starting a standard return. They will usually replace the item for free and may waive return shipping fees since the error was theirs.
Can I return a set if I only want to keep part of it?
Generally, no. If you purchased a matching lingerie set (bra and panty), you usually must return the complete set to get a refund. Returning incomplete sets may result in the return being rejected.
Can I return items after 60 days?
Returns attempted after the 60-day window are usually rejected. If there are extenuating circumstances, contact support, but be aware that the system may strictly enforce the deadline.
Do I need to use the Adore Me return label?
It is highly recommended to use the label provided in your account portal. This ensures the return is tracked correctly in their system. If you use your own shipping method, Adore Me may not be able to locate your package or process your refund.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Adore Me website. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Adore Me return policy updates and check our other guides before your next purchase.
