Eloquii Return Policy (2025 Update)
Finding the perfect fit when shopping for plus-size fashion online can be tricky. If your recent order didn't work out, the Eloquii return policy is designed to be customer-friendly and straightforward.
Eloquii allows you to return unworn, unwashed, and undamaged items within 30 days of receipt. For most U.S. customers, the process is free and easy thanks to their partnership with Happy Returns. Whether you need a full refund or want to swap a size, this guide covers everything you need to know-from using the online portal to understanding which items are final sale.
We have verified these details for 2025 to ensure you have the most accurate information before you start your return.
Overview of Eloquii Return Policy
| Topic | Details |
|---|---|
| Return Window | 30 days from receipt (U.S.); 90 days (International) |
| Condition | Unworn, unwashed, undamaged, with original tags |
| Return Methods | Happy Returns Drop-off (In-person) or Mail-in |
| Refund Methods | Original payment method |
| Fees | Free for U.S. returns; International customers pay shipping |
| Exchanges | Available via the online portal |
Return Window & Eligibility
To ensure your return is accepted, you must act within the specific timelines provided by Eloquii.
Standard Return Window
For U.S. online orders, you have a return window of 30 days starting from the day you receive your package. Your return must be initiated and dropped off or mailed within this timeframe.
International Returns
International customers have a longer window of 90 days from receipt. However, please note that international orders become Final Sale after 90 days and cannot be returned.
Item Eligibility
To qualify for a refund, your items must meet these strict condition requirements:
- Unworn and Unwashed: Items must show no signs of wear, stains, or use.
- Original Tags: All tags must be attached.
- Original Packaging: Items should be returned in the condition they were received.
- Hygiene Liners: Swimwear must have the hygiene liner intact.
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How to Return Items to Eloquii
Eloquii uses the Happy Returns system, which makes the process fast and paperless for many customers. You can choose to drop off your item in person or mail it back.
Option 1: In-Person Drop-Off (Fastest & Easiest)
This method usually requires no box and no label.
- Visit the Eloquii Returns Portal (hosted by Happy Returns).
- Enter your order number and email address to find your order.
- Select the items you want to return and choose the Return Bar drop-off option.
- You will receive a QR code via email.
- Bring the item (unboxed) and the QR code to a local Happy Returns location (often found in FedEx Office, Ulta Beauty, or other retailers).
- The agent will scan your code and take the item. Your refund is often initiated immediately.
Option 2: Mail-In Returns
If you do not live near a Return Bar, you can ship the item back.
- Go to the Eloquii Returns Portal.
- Select the "Mail" option during the return workflow.
- Download and print the prepaid return label.
- Pack your items securely in the original packaging or a sturdy box.
- Affix the label to the outside of the package.
- Drop the package off at the carrier indicated on the label (usually UPS or USPS).
Refund Methods & Processing Time
Once you hand over your return, here is what you can expect regarding your money.
- Refund Method: Refunds are issued to your original payment method.
-
Processing Time:
- Drop-off: If you use a Happy Returns Bar, your refund is typically initiated instantly or within 24 hours.
- Mail-in: It can take approximately 2 weeks for your package to be received and processed at the warehouse.
- Bank Posting Times: Once Eloquii processes the refund, it may take your bank an additional 3–5 business days to post the funds to your account.
Note: If you used a gift card, your refund will be issued back to a gift card.
Exchange Policy
Need a different size? Eloquii supports exchanges for U.S. customers.
- How to Exchange: During the online return process in the portal, select the exchange option instead of a refund.
- Availability: Exchanges are subject to inventory availability. If the item is out of stock, you will be prompted to return for a refund instead.
- International: Exchanges are not available for international orders. You must return the item for a refund and place a new order.
Non-returnable or Restricted Items
Not everything can be returned. Be sure to check your items against this list to avoid a rejected return.
- Final Sale Items: Items marked as "Final Sale" (often ending in a price of .97) cannot be returned or exchanged.
- Gift Cards: Both physical and e-gift cards are non-refundable.
- Altered Items: Any clothing that has been tailored or altered is not eligible for return.
- Damaged Items: Items damaged by the customer (wear and tear) are not accepted.
Tip: Always check the product page or your receipt to see if an item was marked "Final Sale" before buying.
Fees, Deductions & Exceptions
Eloquii is very competitive when it comes to return costs, especially for U.S. shoppers.
- U.S. Returns: There is generally no fee for returns when using the Happy Returns portal (both drop-off and mail-in are typically free).
- International Returns: Customers are responsible for the return shipping costs. Additionally, original shipping charges, duties, and taxes are non-refundable.
- Restocking Fee: Eloquii does not currently charge a restocking fee for standard returns that meet eligibility requirements.
Holiday & Extended Return Policies
During the busy holiday shopping season (typically November and December), Eloquii often updates their policy to be more flexible.
While the standard window is 30 days, look for banners on their website during the holidays. Historically, they have extended the return window until January for items bought in late November and December, but this must be confirmed on their site annually.
Customer Support & Contact Information
If you have trouble with the portal, lost your order number, or have a defective item, contact Eloquii support directly.
- Phone: 1-844-693-5678 (Customer Service)
- Email: eloquii@cs.eloquii.com
- Hours: Monday – Friday, 10:00 AM – 7:00 PM ET
- Self-Service: You can track your return status via the Happy Returns link in your confirmation email.
FAQ: Eloquii Return Policy
Can I return items to Eloquii without a receipt?
It is difficult to return items without proof of purchase because the online portal requires an order number. However, if you have your email address used for the order, the system can usually locate your transaction. If it was a gift, contact customer support for help.
How long does a refund from Eloquii take?
If you return in-person at a Happy Returns bar, the refund is often immediate. For mail-in returns, allow up to 2 weeks for the warehouse to receive and inspect the item, plus a few days for your bank to post the credit.
Can I return online orders in-store?
Eloquii does not have traditional physical retail stores for returns in the same way some department stores do. However, you can use "Return Bars" (Happy Returns locations) found in partner stores for an in-person, no-box return experience.
What items are non-returnable at Eloquii?
Items marked as Final Sale, gift cards, e-gift cards, and items that have been worn, washed, or altered are non-returnable.
Does Eloquii charge a return shipping fee?
For U.S. customers, return shipping is typically free when you generate a label through their portal. International customers must pay for their own return shipping.
How do I return a damaged or wrong item?
If you received a damaged or incorrect item, do not just start a standard return. Contact customer service immediately at 1-844-693-5678 so they can arrange a replacement and ensure you aren't penalized.
Can I exchange an item instead of getting a refund?
Yes, U.S. customers can select an exchange option in the return portal, provided the new size or color is in stock.
Is the Eloquii return policy different for international orders?
Yes. International orders have a 90-day window (vs. 30 days for U.S.), but customers must pay for shipping, and duties/taxes are not refunded.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Eloquii website or with your local store. Information verified December 2025.
Found this helpful? Bookmark this page for the latest Eloquii return policy updates and check our other guides before your next purchase.
