The Definitive Rebag Return Policy Guide (2025)
Buying luxury items online requires trust, but sometimes the bag just isn’t the right fit. If you need to make a return, you must act fast. The Rebag return policy is stricter than standard retail stores, specifically designed for high-value pre-owned goods.
The most important rule to remember is that you have a strict 7-calendar day return window. Additionally, every item comes with a security tag attached. If you remove this tag, you cannot return the item.
This guide covers everything you need to know to get your refund approved, including how to request a Return Merchandise Authorization (RMA), who pays for shipping, and which items are final sale.
Rebag Return Policy Summary: The Must-Knows
If you are in a rush, here are the critical facts you need to know before mailing your item back.
| Topic | Critical Policy Detail |
|---|---|
| Return Window | 7 Calendar Days from the delivery date. |
| Security Tag | Mandatory. Must be attached and intact. |
| Shipping Costs | Customer Pays. You cover return shipping and insurance. |
| Restocking Fee | None. (Unless the item is returned late or damaged). |
| Refund Method | Original Payment Method (e.g., Credit Card or PayPal). |
| Exchanges | Not Available. You must return and buy the new item separately. |
Return Window & Eligibility
Rebag operates differently than standard retailers because they sell unique, authenticated luxury goods.
The Strict 7-Day Return Window
You have exactly 7 calendar days to request a return.
- The clock starts the day the carrier delivers the package to you (or you pick it up in-store).
- This includes weekends and holidays.
- If you request a return on Day 8, it will be denied.
The Security Tag Requirement
This is the most common reason returns are rejected. Every Rebag item comes with a plastic security tag attached to the bag or accessory.
- Do not remove this tag until you are 100% sure you are keeping the item.
- If the tag is cut, broken, or tampered with, the item is considered "used" and is non-returnable.
Condition of the Item
The item must be returned in the exact same condition it was received. This includes all accessories, dust bags, authenticity cards, and boxes that came with the shipment.
How to Return Items to Rebag
Because Rebag deals with expensive inventory, you cannot just drop the box in the mail. You must follow a specific process to ensure your refund method is honored.
Step 1: Request a Return Authorization (RMA)
You cannot ship an item back without permission. You must obtain a Return Merchandise Authorization (RMA) number.
-
Contact Support: Email
customercare@rebag.comor call 1-844-373-2241. - Timing: You must do this within the 7-day return window.
- Details: Provide your order number and the reason for the return.
Step 2: Pack Your Item Securely
Luxury items are delicate. Pack the item carefully to avoid damage during transit.
- Ensure the security tag is visible and attached.
- Place the item back in its dust bag and protective packaging.
- Include the RMA number inside the box or written on the label as instructed by support.
Step 3: Ship and Insure
Unlike some retailers, Rebag does not usually provide free return shipping labels for standard returns.
- You pay for shipping.
- Insurance is highly recommended. Since these are high-value items, if the package is lost in the mail and you didn't insure it, you will lose your money.
- Use a carrier with tracking (FedEx, UPS, or USPS).
Can I Return Items In-Store?
Yes, you can generally drop off an online order at a physical Rebag boutique (Retail location).
- You must still initiate the return within 7 days.
- The store will accept the item, but the refund is not instant. The item is sent to the corporate inspection team first.
Refund Methods & Processing Time
Once you ship your item back, there is a waiting period before you see your money.
Inspection Process
When Rebag receives your package, it goes to their inspection team. They will take 1–3 business days to verify:
- The security tag is attached.
- The item matches the condition in which it was sold.
- It is the correct authentic item.
When Will I Get My Money?
After inspection is passed:
- Rebag processes the refund immediately.
- It typically takes 5–7 business days for your bank or credit card company to post the funds to your account.
- In total, expect the process to take about 10–14 days from the time you ship the return.
What is Refunded?
- Refunded: The purchase price of the item and applicable taxes.
- Not Refunded: Original shipping charges you paid when you bought the item.
Exchange Policy
Rebag does not offer direct exchanges. Their inventory is unique (one-of-a-kind items), so they cannot simply swap a bag for a different size or color.
If you want a different item:
- Return the original item for a refund.
- Purchase the new item as a separate transaction.
Non-Returnable or Restricted Items
Not everything sold on Rebag can be returned. Be careful when buying items marked with specific restrictions.
- Final Sale Items: Any item explicitly marked "Final Sale" on the product page cannot be returned.
- Items without Security Tags: If you cut the tag, it is yours forever.
- Gift Cards: These are non-refundable.
- Damaged by Customer: Items that show signs of wear or damage that occurred while in your possession.
- Layaway/Installment Items: Check your specific financing agreement, as some installment plans may have different terms.
Important: If you receive an item that is damaged or not as described, you must contact Rebag within 24 hours of delivery. Do not wait for the 7-day window to expire.
Fees, Deductions & Exceptions
Rebag is generally fair about fees, provided you follow the rules.
- Restocking Fee: There is typically no restocking fee for eligible returns made within the window.
- Return Shipping: As mentioned, this is a cost the customer bears.
- Late Returns: Rebag reserves the right to reject returns sent after the deadline. In rare cases where they might make an exception, they may charge a heavy restocking fee or offer only store credit, but do not count on this.
Holiday & Extended Return Policies
Many retailers extend their return windows during the holidays (November and December). However, Rebag typically maintains its strict 7-day policy year-round.
Unless Rebag explicitly announces a "Holiday Return Extension" on their homepage or in your order confirmation email, assume you only have 7 days, even if you are buying a gift for Christmas or Hanukkah.
Customer Support & Contact Information
If you have issues with your order or need to request an RMA, here is how to reach Rebag.
- Phone: 1-844-373-2241
- Email: customercare@rebag.com
- Live Chat: Available on the official Rebag website.
- Hours: Generally Monday – Friday, 9:00 AM – 6:00 PM EST.
FAQ Section
What is the Rebag return window?
The Rebag return window is 7 calendar days from the date of delivery. You must request a return authorization within this timeframe.
Can I return an item if I removed the security tag?
No. The plastic security tag attached to the item must be intact. If it is removed or tampered with, the item is considered final sale and cannot be returned.
Does Rebag offer free return shipping?
No. Customers are responsible for the cost of return shipping. It is highly recommended that you insure the package for the full value of the bag.
Can I return a Rebag item to a store?
Yes, you can drop off online returns at Rebag retail locations (boutiques). However, the refund will not be issued instantly; the item is sent to corporate for inspection first.
How long does a refund take?
Once Rebag receives your return, inspection takes 1–3 business days. After approval, the refund typically appears in your account within 5–7 business days.
Are Rebag items authentic?
Yes, Rebag inspects and authenticates every item they sell. If you believe an item is not authentic or is misrepresented, contact customer care within 24 hours of delivery.
Does Rebag have a restocking fee?
Rebag does not charge a standard restocking fee for valid returns made within the 7-day window.
Can I exchange an item?
No, Rebag does not process exchanges. You must return the item for a refund and place a new order for the item you want.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Rebag website or with your local store. Information verified November 2025.
Found this helpful? Bookmark this page for the latest Rebag return policy updates and check our other guides, such as the The RealReal Return Policy and Fashionphile Return Policy, before your next luxury purchase.
