Albee Baby Return Policy (2026 Guide: 60 Days, Fees & How-To)
Buying baby gear often requires a lot of research, but sometimes the item just isn't right for your family. Whether it’s a stroller that doesn't fit in your trunk or a car seat color that looks different in person, knowing the Albee Baby return policy is essential before you open that box.
Albee Baby enforces a strict but clear policy compared to big-box retailers. The most important rule is that items must remain in new, unused condition. This guide covers everything you need to know, including the 60-day window, specific rules for car seats, furniture restocking fees, and how to use their online portal to get your refund.
We have verified these details as of late 2025 to ensure you have the most accurate information to get your money back.
Albee Baby Return Policy Overview
| Topic | Details |
|---|---|
| Return Window | 60 days from the date you receive the item. |
| Condition | Must be new, unused, unwashed, and in original packaging. |
| Return Method | Mail-in only (processed via online portal). |
| Refund Method | Original payment method or store credit. |
| Restocking Fees | 30% fee on furniture returns. |
| Return Shipping | Paid by customer (unless coverage was bought at checkout). |
| Processing Time | 10–14 business days after receipt. |
Quick Answer: Does Albee Baby Accept Returns?
Yes, Albee Baby accepts returns, but they are stricter than stores like Amazon or Target. You can return items for a full refund within 60 days of receipt, provided the item is brand new and unused.
There is zero wiggle room for used items. If you "test drive" a stroller outside or install a car seat and throw away the manuals, it will likely be rejected.
Return Window & Eligibility
To qualify for a refund, you must act within the standard time frame and meet specific condition requirements.
60 Days from Receipt
The return window begins the day your package is delivered. You have exactly 60 days to request a return and ship the item back. Unlike some competitors, Albee Baby does not typically offer extensions for holidays, so the 60-day rule applies year-round.
Condition Requirements
Albee Baby is very specific about the condition of returned goods. To ensure your return is approved:
- Original Packaging: The item must be in its original carton with all styrofoam, plastic, and cardboard inserts.
- Documents: All owner's manuals, warranty cards, and manufacturer tags must be included.
- Cleanliness: Items must be unwashed, free of dirt, and show no signs of assembly or wear.
Warning for Car Seats: Do not install a car seat or remove the tags if you think you might return it. Once a car seat appears used, it is considered a safety risk and cannot be resold, making it non-returnable.
Online vs. In-Store
Albee Baby operates primarily online. While they have a history as a family-owned business in New York, the return policy discussed here applies to their online orders. All returns must go through the mail-in process described below.
How to Return Items to Albee Baby
Albee Baby uses a streamlined digital portal to handle returns. Since they do not have a network of physical stores for drop-offs, you will need to ship the item back to their warehouse in South Carolina.
Step 1: Start Your Return Online
- Go to the Albee Baby website and locate the Returns link (usually in the footer) or visit their dedicated return portal.
- Enter your Order Number and Zip Code to find your purchase.
- Select the item(s) you wish to return and choose the reason for the return.
Step 2: Print Your Label
Once your return request is submitted, the system will generate a shipping label.
- Note: Unless you purchased "Return Coverage" during checkout, the cost of this return shipping label will be deducted from your refund.
- Print the label and attach it to the outside of your shipping box.
Step 3: Pack and Ship
- Place the item (in its original product box) inside a shipping box. Do not stick the shipping label directly onto the product's box (e.g., the actual Lego or Britax box), as this ruins the packaging and may cause your return to be rejected.
- Drop the package off at the carrier location specified on your label (usually UPS or FedEx).
Return Address
If you are shipping on your own without their label (not recommended, as tracking is vital), the standard return address is: Albee Baby 5475 North Blackstock Rd, Building #2 Spartanburg, SC 29303
Refund Methods & Processing Time
Once your package arrives at the warehouse, it undergoes a quality inspection.
- Processing Time: It typically takes 10–14 business days for Albee Baby to inspect the item and issue the refund.
- Refund Method: Money goes back to your original payment method (credit card, PayPal, etc.).
- Deductions: The cost of return shipping will be deducted from your total refund amount unless you prepaid for return protection. If you return furniture, a restocking fee will also be taken out.
Tip: Keep your tracking number until you see the credit appear on your bank statement.
Exchange Policy
If you ordered the wrong color or want a different model, Albee Baby allows exchanges. The exchange policy follows the same rules as returns:
- The item must be new and within the 60-day window.
- You can initiate an exchange through the same online portal.
- Often, it is faster to return the unwanted item for a refund and place a fresh order for the new item immediately, rather than waiting for the exchange to process.
Non-returnable or Restricted Items
Some items cannot be returned due to hygiene and safety reasons. If you send these back, you may not receive a refund, and the item might not be returned to you.
| Category | Examples | Reason |
|---|---|---|
| Hygiene Items | Breast pumps, feeding accessories, potties, diaper pails | Health & Safety regulations |
| Bedding | Mattresses, pillows, changing pad covers | Hygiene standards |
| Personal Care | Lotions, powders, wipes, undergarments | Consumable/Hygiene |
| Special Orders | Items marked "Special Order" on the product page | Custom ordered from manufacturer |
| Used Gear | Installed car seats, rolled strollers | Safety liability |
Fees, Deductions & Exceptions
Unlike some major retailers that offer free returns on everything, Albee Baby has specific fees you should watch out for.
Furniture Restocking Fee
If you return furniture (cribs, dressers, gliders), Albee Baby charges a 30% restocking fee. This is significant. For a $500 crib, that means you lose $150 plus the cost of shipping. Always measure your nursery space twice before ordering furniture.
Return Shipping Costs
Albee Baby does not generally offer free return shipping.
- Standard Rule: The cost of the return label is deducted from your refund.
- Exception: If you paid for the optional "Return Coverage" (Redo) at the time of purchase (usually a small flat fee), your return shipping label is free.
- Defective Items: If an item arrives damaged or defective, contact customer support immediately. Do not just start a standard return, or you might be charged for shipping.
Holiday & Extended Return Policies
While many retailers offer extended returns for items bought in November and December, Albee Baby typically sticks to their standard 60-day window.
If you are buying a gift early (e.g., in October for a late December baby shower), be aware that the return clock starts ticking the day the package is delivered. Check the specific product page during the holiday season to see if any temporary extensions are listed, but do not assume they apply automatically.
For comparison on how other retailers handle holidays, you can check the Bloomingdale's return policy or the Nike return policy.
Comparison: Albee Baby vs. Competitors
| Store | Return Window | Used Items Allowed? | Restocking Fee |
|---|---|---|---|
| Albee Baby | 60 Days | No | 30% on Furniture |
| Amazon | 30 Days | Yes (varies) | None (usually) |
| BuyBuy Baby | 90 Days | No | Varies |
| Target | 90 Days | Open items allowed | None |
Customer Support & Contact Information
If you have a problem that the online portal cannot solve (like a missing part or a damaged box), you should contact support directly.
- Online Portal: This is the fastest way to start a return or claim.
- Email/Form: precise contact details are available on their "Contact Us" page.
- Phone: Albee Baby does not prominently advertise a customer service phone number for general returns, pushing users toward digital channels for faster documentation.
Pro Tip: If you receive a damaged item, take photos of the box and the product immediately. Upload these when you contact support to prove the damage happened during shipping.
FAQ Section
Can I return items to Albee Baby without a receipt?
Since Albee Baby is primarily an online retailer, you don't need a physical paper receipt. You only need your Order Number and shipping zip code to access the return portal. If you received a gift, you will need the order number from the gift giver to initiate the return.
How long does a refund from Albee Baby take?
Once your return is received at the South Carolina warehouse, allow 10 to 14 business days for processing. After they approve the condition of the item, the credit should appear on your statement within a few days, depending on your bank.
Can I return a used car seat?
No. Albee Baby is extremely strict about safety gear. If a car seat has been installed, used, or lacks its original tags and manual, it is considered a non-returnable item. This is a standard safety protocol to ensure no family buys a compromised seat.
Does Albee Baby charge a restocking fee?
They charge a 30% restocking fee on furniture returns. For standard gear like strollers or carriers, there is usually no restocking fee as long as the item is returned in brand-new condition, though you are responsible for return shipping costs.
What if my item arrived damaged?
Do not process a standard return. Instead, file a claim through the portal or contact customer support immediately with photos of the damage. They will typically replace the item or provide a prepaid label for the return of defective goods.
Can I return Baby Brezza products?
Yes, provided they are unused. However, used electronic feeding appliances are often non-returnable due to hygiene. For more on this brand, see our guide on the Baby Brezza return policy.
Is the return shipping free?
No, unless you purchased the "Free Returns" coverage add-on during checkout. If you did not buy this coverage, the cost of the shipping label will be deducted from your final refund.
Can I return a gift?
Yes, if you have the order number. The refund will typically go to the original purchaser's payment method unless you request store credit. It is best to handle gift returns carefully to ensure you get the credit.
Disclaimer: Return policies may change at any time and can vary by product. Always confirm details on the official Albee Baby website. Information verified December 2025.
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