American Threads Return Policy Guide 2025
Buying the perfect outfit should be exciting, but sometimes the fit isn’t quite right or the style doesn’t look the same in the mirror as it did online. If you need to send something back, understanding the American Threads return policy is essential to avoid unexpected fees or rejected packages.
The most important rule to remember is the strict 21-day return window. Unlike some larger retailers that offer months to decide, American Threads requires you to act quickly. Additionally, online returns come with a $8.95 return shipping fee which is deducted from your refund.
This guide covers everything you need to know about the American Threads refund policy, including how to start a return, strict condition requirements, and how to handle exchanges. We have analyzed the latest policy updates (effective February 2025) to ensure you get your money back without hassle.
American Threads Return Policy Overview
Before you pack up your items, review this quick summary to see if your return is eligible.
| Topic | Details |
|---|---|
| Return Window | 21 days from purchase (in-store) or fulfillment date (online). |
| Return Shipping Fee | $8.95 (deducted from your refund for online returns). |
| Item Condition | Must be unworn, unwashed, with all tags attached. No odors or stains. |
| Refund Method | Original payment method (store credit for split payments/gifts). |
| Processing Time | Up to 7 business days after the warehouse receives the item. |
| Non-Returnable | Items discounted 20% or more (Final Sale) & select jewelry brands. |
Return Window & Eligibility Requirements
To successfully process a return, you must meet the specific time limits and condition standards set by American Threads. Missing these deadlines often results in the package being sent back to you at your own expense.
The 21-Day Standard Window
For most items, the return window is 21 days.
- In-Store Purchases: The 21 days start on the date printed on your receipt.
- Online Orders: The 21 days start from the date of fulfillment (when the order was packed and shipped), not the date it arrived at your doorstep. This makes it crucial to inspect your clothes immediately upon delivery.
Special 7-Day Window for Specific Brands
Certain designer jewelry brands have a much tighter return timeframe. If you purchased items from LUV AJ, Gorjana, or Five and Two, you only have 7 days to initiate a return. These items must be in pristine condition with original packaging.
Strict Condition Checklist
American Threads is known for strict inspections. To ensure your refund policy claim is approved, your items must pass this checklist:
- ✅ Tags Attached: All original tags must be secure and intact.
- ✅ Unworn & Unwashed: No signs of wear, stretching, or washing.
- ✅ Odor-Free: No smell of perfume, deodorant, smoke, or laundry detergent.
- ✅ Clean: Free of pet hair, makeup stains, deodorant marks, or dirt.
Warning: If an item is returned with makeup stains, pet hair, or odors, American Threads will deny the return and charge you to ship the item back to you.
How to Return Items to American Threads
Depending on how you bought your items, the process differs slightly. Below are the step-by-step instructions for online and in-store returns.
Option 1: Online Returns (Mail-In)
Most customers use the online portal to process their returns. Here is how to do it:
- Visit the Portal: Go to the official American Threads website and scroll to the footer to find the "Returns" link, or click "Start a Return" on their help page.
- Enter Details: Input your Order Number and the Email Address used to place the order.
- Select Items: Choose the items you wish to return and select the reason (e.g., "Too Small," "Changed Mind").
- Pay for Label: Review the summary. A return shipping fee of $8.95 will be acknowledged here (deducted later).
- Print & Pack: Download the prepaid shipping label. Pack your items securely, including the original packing slip or invoice inside the box.
- Ship: Attach the label to the package and drop it off at the carrier location indicated on the label (usually USPS or UPS).
- Track: Keep your tracking receipt until you see the refund in your account.
Option 2: In-Store Returns
If you live near a physical location, you can avoid the shipping fee and wait time.
- Gather your unworn items with tags attached.
- Bring your original receipt or order confirmation email.
- Visit any American Threads location within 21 days of purchase.
- A store associate will inspect the items and process your refund immediately to your original payment method.
How to Handle Damaged Items
If you received a damaged or defective item, you must act fast.
- You have 7 days from the delivery date to report the damage.
- Email online@shopamericanthreads.com immediately with photos of the defect and your order number.
- Do not wear the item or remove tags, or the claim will be denied.
Refund Methods & Processing Time
Once you have mailed your return, you are likely wondering, "When will I get my money back?"
Refund Timeline
- Transit Time: It can take a few days for the package to reach their warehouse.
- Processing Time: Once received, allow up to 7 business days for the team to inspect and process the return.
- Bank Posting: After American Threads releases the funds, your bank may take an additional 3–5 business days to show the credit on your statement.
Refund Methods
- Credit/Debit Cards: Refunds go back to the card used for the purchase.
- Gift Cards/Store Credit: If you paid with a gift card, you will be refunded via store credit.
- Split Payments: If you used a combination of card and gift card, the refund is usually split accordingly or issued as store credit.
Tip: If you are returning a gift, you will likely receive store credit/gift card balance rather than cash, provided you have the gift receipt or order details.
For comparisons on how other fashion retailers handle refunds, you can check our Micas Return Policy Guide or the Nike Return Policy.
Exchange Policy
The American Threads exchange policy is integrated into their return portal.
- Direct Exchanges: You can often select a different size or color for the same item through the portal.
- Inventory Availability: Exchanges are subject to stock. Because fashion items sell out quickly, a direct exchange isn't always possible.
- Store Credit Option: If the item you want is out of stock, it is often faster to return the item for store credit and use that credit to buy a new item immediately.
Note that return shipping fees may still apply depending on the nature of the exchange. If you are looking for a retailer with a more lenient exchange window, you might compare this with the Ross Dress for Less Return Policy.
Non-Returnable & Restricted Items
Not everything bought at American Threads can be returned. To avoid having your package rejected, check this list of exceptions.
Final Sale Items
The biggest "gotcha" for shoppers is the discount rule.
- 20% Rule: Any item purchased with a discount of 20% or more (including coupon codes or sale sections) is considered Final Sale.
- Final Sale status means no returns, no exchanges, and no store credit.
Other Ineligible Items
- Items with odors (smoke, perfume).
- Items with pet hair or makeup stains.
- Bodysuits, swimwear, or intimates where the hygienic liner has been removed or tampered with.
- Accessories like earrings (unless covered by the specific brand policy).
If you attempt to return these items, American Threads reserves the right to deny the return and requires you to pay for shipping to get the item back.
Fees, Deductions & Exceptions
Understanding the costs involved helps you decide if a return is worth it.
- Return Shipping Fee: A flat fee of $8.95 is deducted from your refund total for online returns. This fee applies per return label, not per item.
- Restocking Fee: While not always applied, American Threads reserves the right to charge a restocking fee if items are returned in less-than-perfect condition (e.g., needing re-folding or tagging), though usually, these are simply rejected.
- Original Shipping Costs: The shipping fee you paid to get the order delivered to you (e.g., expedited shipping) is non-refundable.
Holiday & Extended Return Policies
Many shoppers expect extended returns during November and December. However, based on the current policy:
- No Official Extension: As of the 2025 update, American Threads does not explicitly list a holiday return extension.
- Standard Rules Apply: Assume the standard 21-day return window applies to holiday gifts unless a specific banner on their website states otherwise during the season.
If you are buying gifts early, this short window can be risky. It is best to purchase closer to the gifting date or confirm with customer support if an extension is active for the season.
Customer Support & Contact Information
If you have a problem that the automated portal can't solve-like a defective item or a lost package-you will need to contact the support team.
- Email: online@shopamericanthreads.com
- Response Time: Typically within 48 hours (Monday – Friday).
- Phone Support: American Threads does not currently list a direct customer service phone number.
- In-Store Support: You can visit a local store for immediate answers regarding store purchases, but store staff may not have access to detailed online order information.
Best Practice: When emailing, include your Order Number in the subject line and attach photos if reporting damage.
American Threads Return Policy FAQs
Can I return items to American Threads without a receipt?
For in-store returns, a receipt is generally required to process a refund to the original payment method. Without a receipt, you may be limited to an exchange or store credit at the current selling price, subject to store manager approval. For online orders, your order confirmation email serves as your receipt.
How long does a refund from American Threads take?
Once your return package is received at the warehouse, it takes up to 7 business days to process. After they initiate the refund, your bank may take another 3–5 business days to post the funds to your account.
Does American Threads offer free return shipping?
No, American Threads charges a flat $8.95 return shipping fee for online returns. This amount is deducted from your total refund. Returns made in-store are free.
What items are non-returnable at American Threads?
Items discounted by 20% or more, bodysuits or swimwear with missing liners, and items that are worn, washed, or damaged are non-returnable. Specific jewelry brands like LUV AJ and Gorjana have a strict 7-day window.
Can I return online orders in-store at American Threads?
Yes, you can return online orders to physical American Threads store locations. You must bring the item within the 21-day window along with your order confirmation or invoice.
What happens if I return an item late?
If you return an item after the 21-day window, American Threads will likely reject the return. They may send the item back to you, and you will be responsible for the return shipping costs.
Is the American Threads exchange policy different from returns?
The process is handled through the same portal. You can select to exchange for a different size if available. If the item is out of stock, it is recommended to return for store credit and purchase a new item separately.
How do I return a damaged or wrong item?
You must email online@shopamericanthreads.com within 7 days of delivery. Include photos of the damage and your order number. Do not use the standard return portal for damages without contacting support first.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official American Threads website or with your local store. Information verified February 2025.
Found this helpful? Bookmark this page for the latest American Threads return policy updates and check our other guides before your next purchase.
