Aurate Return Policy (Latest Guide)
Are you considering a purchase from Aurate, or do you have a piece of their fine jewelry that you need to send back? When buying fine jewelry online, knowing the Aurate return policy is just as important as choosing the right gold ring or necklace. Whether you are dealing with a gift that isn't quite your style, or a ring that doesn't fit, understanding the rules can save you time, money, and stress.
This comprehensive guide covers everything you need to know about returning items to Aurate. We will walk you through the standard return window, exact eligibility requirements, available refund methods, and any hidden fees. We will also provide a clear, step-by-step guide to help you start your return today.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Aurate website. Information verified for 2025.
Overview of Aurate Return Policy
Aurate offers a very consumer-friendly policy for most of its jewelry. If you are unhappy with your purchase for any reason, you generally have 30 days to send it back. Here is a quick, scannable overview of the policy to help you get started.
| Topic | Details |
|---|---|
| Return Window | 30 days from the date of delivery. |
| Eligible Items | Must be unworn, undamaged, and in original packaging. |
| Return Methods | Online via mail-in portal; in-store drop-off available. |
| Refund Methods | Original payment method or store credit (for gifts). |
| Non-returnable Items | Personalized/engraved items, Final Sale items, Gift Cards. |
| Fees | Free return shipping within the US; no restocking fees. |
Return Window & Eligibility
To ensure your return is accepted without any delays, you must meet Aurate's specific timeframes and condition requirements.
The 30-Day Return Window
Aurate gives you a 30-day return window. This means you have 30 days from the date your package was delivered to your door to initiate the return. This timeline applies to both online and in-store purchases. This standard 30-day timeframe is quite common in the retail world, similar to the Loft return policy after 30 days limitations, where returning items past the deadline is generally not allowed.
What Does "Unworn" Mean for Jewelry?
Because Aurate sells fine jewelry, their condition requirements are strict. To be eligible for a return, the item must be:
- Completely Unworn: You can try the item on, but it cannot show any signs of daily wear.
- Undamaged: There must be no scratches, scuffs, or bending on the metal. All stones and clasps must be perfectly intact.
- In Original Packaging: You must return the jewelry in its original Aurate box and pouch. If you throw away the packaging, Aurate may deny your return.
Warranty vs. Returns
It is important to note the difference between a standard return and a warranty claim. If you simply changed your mind, you must return the item within 30 days. However, if your jewelry breaks or shows a manufacturing defect after those 30 days, Aurate offers a separate 1-year warranty for repairs and replacements.
How to Return Items to Aurate
Getting your jewelry back to Aurate is a straightforward process, largely handled through their digital portal.
Online Returns (Mail-In)
The easiest way to return your item is by using the mail-in option.
- Find your order info: Have your order number and the email address used to buy the item ready.
- Go to the returns portal: Visit the official Aurate Returns & Exchanges page on their website.
- Start the process: Enter your order number and email. Select the item you want to send back and choose a reason.
- Print the label: Once approved, Aurate will email you a prepaid shipping label (for U.S. customers).
- Pack it up: Place the jewelry carefully back into the original box and pouch. Put it inside a secure shipping box.
- Ship it: Attach the prepaid label and drop the package off at the designated carrier location (usually UPS or USPS).
(If you lose your label or it expires before you can ship it, simply reach out to Aurate support to have a new one generated.)
[IMAGE PROMPT: A person carefully packing a gold ring back into a branded Aurate jewelry box, placing it into a small shipping box to prepare for a mail-in return.]
In-Store Returns and Drop-Offs
If you live near an Aurate physical retail location, you can choose an in-store return. You can either initiate the return online first and use the store as a drop-off point, or you can bring your item and your order number directly to a store associate. They can process your refund or exchange right at the register.
Refund Methods & Processing Time
Waiting for your money back can be the most stressful part of returning an item online. Fortunately, Aurate is highly transparent about its processing time.
How You Get Paid
Your refund method depends on how the item was originally purchased:
- Standard Purchases: Refunds are sent directly back to your original payment method (e.g., your credit card, debit card, or PayPal).
- Gift Returns: If you received the jewelry as a gift, you will be issued store credit so you can pick out something else.
- Gift Cards: If you paid with an Aurate gift card, the funds will be reloaded onto that card.
Typical Timeline
- Warehouse Processing: Once your package arrives at the Aurate warehouse, it takes 5 to 7 business days for their team to inspect the jewelry and process the refund.
- Bank Processing: After Aurate releases the funds, it typically takes another 3 to 5 business days for your bank or credit card company to post the money to your account.
If your item is missing original packaging or shows signs of wear, Aurate may deny the refund entirely and ship the item back to you.
Exchange Policy
If you love the style of your Aurate piece but need a different ring size or a different metal color, you will want to utilize their exchange policy.
The rules for exchanges are identical to the rules for returns. The item must be unworn, in its original packaging, and within the 30-day window. You can initiate an exchange through the same online returns portal. Instead of asking for a refund, simply select the new item or size you want.
If the item you want is in stock, Aurate will process the swap. If you are exchanging a ring because it does not fit, contact customer service first. In some cases, Aurate offers dedicated resizing services rather than a full exchange.
Non-returnable or Restricted Items
Not everything you buy from Aurate can be sent back. Pay close attention to these non-returnable items before you checkout:
- Personalized and Engraved Jewelry: Any item that has been custom engraved, altered, or designed specifically for you is final sale. Because it has your initials or a personal message, Aurate cannot resell it.
- Final Sale Items: If an item is explicitly marked as "Final Sale" on the website or in your shopping cart, it cannot be returned or exchanged.
- Gift Cards: Aurate gift cards cannot be returned or redeemed for cash.
- Items Missing Packaging: If you lose the original Aurate box or pouch, the item is no longer eligible for a return.
These restrictions are very standard for fine accessories and apparel, unlike the stricter, event-specific formalwear rules you might see in the Mondressy return policy.
Fees, Deductions & Exceptions
Nobody likes hidden fees when returning an online order. Aurate makes the financial side of returns quite painless.
- No Restocking Fee: Aurate does not charge a restocking fee for eligible returns. You will get the full purchase price of the item back.
- Free Return Shipping (U.S. Only): If you are returning an order from within the United States, your return shipping is completely free. Aurate provides a prepaid label at no cost to you.
- International Return Costs: If you are shopping from outside the U.S., you are responsible for paying your own return shipping costs. You will also not be refunded for any import duties, taxes, or customs fees you originally paid.
Holiday & Extended Return Policies
Buying jewelry as a holiday gift can be tricky if you are shopping in November for a Christmas present. To help shoppers, Aurate typically offers a seasonal holiday return policy.
During major gifting seasons, Aurate extends its standard 30-day window so that recipients have plenty of time in January to exchange or return their gifts. Specific dates for these extensions change every year, so you should always check the banner on Aurate's website or contact support around the holidays to confirm the exact cutoff dates.
Customer Support & Contact Information
If you are struggling with a return, lost your order number, or received a damaged piece of jewelry, reaching out to customer support is your best bet.
- Phone: (917) 388-3482
- Email: hello@auratenewyork.com
- Live Chat: Available via the chat icon on the bottom corner of their website.
- Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
Pro Tip: For the fastest help, always have your order number ready before you call or email. If your item arrived damaged, take clear photos of the jewelry and attach them to your initial email.
FAQ Section
Can I return items to Aurate without a receipt?
No-receipt returns can be tricky. Aurate requires proof of purchase to process a return. If you lost your paper receipt or order confirmation, check your email inbox or bank statements. You can also contact Aurate customer service with your name, email address, and purchase date, and they can usually look up your order number for you.
How long does a refund from Aurate take?
After you mail your item back, it takes about 5 to 7 business days for Aurate to inspect the item and process the refund at their warehouse. After that, your bank will take an additional 3 to 5 business days to post the funds to your account.
Can I return online orders in-store at Aurate?
Yes. If you bought an item online, you can bring it to a physical Aurate retail store to process your return or exchange, as long as it is within the 30-day window and you have your order number.
What items are non-returnable at Aurate?
Aurate will not accept returns on personalized or engraved items, gift cards, items clearly marked as "Final Sale," or items that are missing their original Aurate packaging (boxes and pouches).
Does Aurate charge a restocking fee?
No. Aurate does not charge any restocking fees for eligible returns. You will be refunded the full purchase price of the item, provided it is in unworn condition.
How do I return a damaged or wrong item?
If you receive a damaged piece of jewelry or the wrong item, do not use the standard return portal. Instead, contact Aurate customer service immediately via email with your order number and photos of the damage. They will arrange for a replacement or a full refund.
Can I return a gift to Aurate?
Yes, gifts can be returned to Aurate. However, gift returns are refunded in the form of store credit, not cash. You will still need the original order number from the person who bought it for you to initiate the return online.
Does Aurate offer free return shipping?
Yes, Aurate provides free prepaid return shipping labels for all eligible returns and exchanges originating within the United States. International customers, however, must pay their own return shipping costs.
Disclaimer: Return policies may change at any time and can vary by location. Always confirm details on the official Aurate website or with your local store. Information verified April 2026.
Found this helpful? Bookmark this page for the latest Aurate return policy updates and check our other guides on TheReturnGuide.com before your next purchase, like our simple guide to the Sam Edelman return policy.
